http://careers.hmhco.com/feeds/Austin-TX-jobs/ Custom RSS Feed for Austin-TX-jobs Wed, 19 Jun 2013 05:31:56 GMT en-us http://careers.hmhco.com/feeds/Austin-TX-jobs/ 720 Published Job Title: Intern
Published Division/Department: Publishing Operations
Requisition #: 5961
State/Province/County: Texas
City: Austin
Country: United States
Percentage of Travel: None
Position Type: Full Time - Intern
Shift: 1st Shift
Interest Category: Editorial

This is an Editorial internship in the World Languages department within the Content Development and Publishing Operations division. The intern will assist with a wide range of editorial tasks and provide support as needed for the development of various Spanish-language components.
Requirements Seeking or completing a Bachelors degree or higher in a related field
Fluency in Spanish required
Excellent verbal and written communication skills in English
Interest in editing and the publishing industry
Interest in teaching or educational technology preferred
Previous office experience a plus]]>Thu, 30 May 2013 05:00:00 GMThttp://careers.hmhco.com/job/Austin-Intern-Job-TX-73301/2630199/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://careers.hmhco.com/job/Austin-Intern-Job-TX-73301/2630199/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Published Job Title: Sr Lync Telecommunications Engineer
Published Division/Department: Information Technology
Requisition #: 5449
State/Province/County: Texas
City: Austin
Country: United States
Percentage of Travel: 0 - 10%
Position Type: Full Time - Regular
Shift: 1st Shift
Interest Category: Information Technology

This position reports to the Director of Enterprise Network Engineering. The position will be used to provide the technical leadership in the implementation of Microsoft Lync, providing the HMH team with an internal expert for this large project scheduled for 2013.

Primary responsibilities include:
• Work with Telecom team to act as technical leader in support of Implementation and operation of Microsoft Lync infrastructure
• Day to day troubleshooting of Microsoft (MS) Lync issues and Administration of Lync user accounts
• Day to day handling of Lync incident/trouble tickets, providing Tier 2 and Tier 3 support
• Day to day administration, support, maintenance and monitoring of the Microsoft Lync 2010 infrastructure
• Analyze and evaluate major system project requirements of considerable complexity
• Determine strategic system development/lifecycle/retirement roadmaps

This position maybe located in any of our main office locations: Orlando, Chicagoland, Boston, Austin

Requirements:
Required Skills
• Deep technical knowledge and operational experience with Microsoft infrastructure technologies: Microsoft Lync, and Active Directory.

• Experience Leading a full Scale Lync Voice environment along with all other parts of the Lync solution.
In-Depth VoIP/Voice experience with MS Lync is a must but knowledge of Avaya, Cisco & Nortel desired
• Media Gateway integration and configuration experience (Audiocodes, Dialogic, NET)
• Experience with designing and configuring dial-plans
• Fundamental understanding of SIP, SIP Trunking, Active Directory and Windows Certificate Services.
• Experience working with Cisco Unity/Call Manager as well as some Routing & Switching knowledge
• Experience with Exchange 2010 including Unified Messaging is highly desired

• Excellent documentation and communication skills
• Capable communicator of technological information to business leaders
• Human and systems resource management skills

Qualifications
• Microsoft MCITP Certification in Lync 2010
• At least 5 years experience in enterprise voice systems operations
• BS in Computer Science, Information Systems or related discipline

Preferred Qualifications

• ITIL V3 intermediate or advanced certification
• Masters degree; MBA, finance or operations management.

Houghton Mifflin Harcourt is an Affirmative Action, Equal Opportunity Employer M/F/D/V and member of e-Verify.]]>Sun, 26 May 2013 08:00:00 GMThttp://careers.hmhco.com/job/Austin-Sr-Telecommunications-Engineer-Job-TX-73301/2321547/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://careers.hmhco.com/job/Austin-Sr-Telecommunications-Engineer-Job-TX-73301/2321547/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Published Job Title: Buyer
Published Division/Department: Global Supply Chain
Requisition #: 5942
State/Province/County: Texas
City: Austin
Country: United States
Percentage of Travel: 10% - 20%
Position Type: Full Time - Regular
Shift: 1st Shift
Interest Category: Procurement

Overall Responsibility:

The Buyer is responsible for ensuring the on time delivery of all products in the programs that fall under their portfolio/purchasing group(s) (e.g. Math, Reading). The Buyer will be responsible for benchmarking on all POs in their portfolio/purchasing group(s). The Buyer will be accountable for savings rate compliance and benchmarking collars on all products in their portfolio. The Buyer is responsible for the print readiness of their portfolio and compliance to market ready dates. The Buyer will interface with multiple stakeholders to provide and receive information and direction on the state of the Portfolio. This will include sales, marketing, demand planning, project management, supply planning and order management. The Buyer is responsible for Preq to PO conversion for all requisitions in their portfolio/purchasing group(s). The buyer will support and assist other portfolios in their pod with benchmarking, determining print readiness and Preq to PO conversion determined by the Lead Buyer.

PRIMARY ACCOUNTABILITIES

· Work with Project Managers, and PMO to ensure files for new products and corrections for reprints are received on time to ensure a print ready file is available at the supplier and all inputs including components (covers, inserts, paper) are available and accurate for PO execution.
- Work with supply planning on best methods of manufacturing (digital vs. offset; domestic vs. offshore, etc.) and bound book dates are within lead times.
- Attend Team of Peers (TOP) meetings and Major Program Review (MPR) meetings. Supply Project Manager with manufacturing schedules and on time delivery data relevant to the portfolio for the MPRs. Use the Capacity Plan report to collaborate with Demand and Supply on upcoming print demand.
- Ensure benchmarking on all POs is complete and accurate. Analyze any discrepancies or outliers. Ensure cost savings and collar rates are being met.
- Convert Preqs to POs.

· Other assigned duties as necessary

Requirements:
Required: 1 - 3 years in buying/procurement role.

Preferred: BA or BS in related field and experience in SAP

Publishing background highly desirable.]]>Thu, 30 May 2013 05:00:00 GMThttp://careers.hmhco.com/job/Austin-Buyer-Job-TX-73301/2630196/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://careers.hmhco.com/job/Austin-Buyer-Job-TX-73301/2630196/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Published Job Title: Sr. Product Manager
Published Division/Department: Marketing Shared Services
Requisition #: 5736
State/Province/County: Texas
City: Austin
Country: United States
Percentage of Travel: 20% - 30%
Position Type: Full Time - Regular
Shift: 1st Shift
Interest Category: Marketing

The Senior Product Manager is responsible for overseeing assigned aspects of the English Language Arts product line management with an emphasis on new product development, product line strategic growth/profitability, and life cycle management. Primary responsibilities include product line planning; guiding editorial and technology development of superior, differentiated product; advocating customer/sales needs in the product development process; guiding market research activities; developing strategic marketing plans and promotional materials/activities; and taking a portfolio view of life cycle management.

Additional responsibilities include participating in creation of business cases, product launch and maintenance activities, and competitive selling support. The Senior Product Manager should be well versed in the K-12 English Language Arts market preferably with emphasis in Intervention and English Language Learners. Role requires print, assessment, and digital product development planning.

Product Planning & Product Development:

•Develop competitive marketing strategy for a multimillion dollar online education solution to meet revenue and profit goals.

•Identify new market and growth opportunities and develop solutions through business case process. Conduct ongoing market intelligence activities that yield develop deep customer insights and job-to-be-done to support new opportunity identification and business case development.

•Manage product planning and development activities for a solution in collaboration with product development teams.

•Create comprehensive market and business requirements for new solutions that satisfy customer needs and revenue/profit goals.

•Identify potential authors, advisory board members, and pilot schools.

•Recommend and maintain partnerships and affiliations to enhance marketability of products/product line roadmap.

•Make recommendations for revisions of and extensions for existing solutions, including product customization, new components, and pricing models.

Product Life Cycle Management

•Analyze financial performance of an assigned product, including investment, revenue, and profitability

•Analyze and evaluate market performance and product positioning of an assigned product

•Benchmark performance of an assigned product against competition and market

•Implement tasks in the product launch and sunset process.

•Implement product maintenance plans and manage the phases and gates in the product life cycle

Marketing Strategy

•Develop go-to-market strategy for new product or solution.

•Set and monitor marketing objectives for Sales and Product Marketing to ensure successful performance of assigned product or solution.

•Partner with VP or Director to identify product positioning strategies. Partner with Product Marketing and Sales to ensure proper competitive positioning for product or solution.

Market Intelligence

•Research and report information about market trends, competitive issues and products, customer issues, and sales force needs to stakeholders as directed.

•Anticipate, monitor, and respond to competitive issues. Implement the development of strategic competitive information

•Serve as liaison between sales and editorial/technology on assigned product (s)

•Set goals for market research activities. Implement efficacy studies, user studies, and pilots

Business Analysis

•Analyze and use financial and profitability reports to manage product performance for assigned product(s) and recommend commercial tactics to ensure revenue and profit goals are achieved.

•Collect customer, sales history, market trend, implementation, and sampling data to inform product development and marketing planning

•Use quantitative data and qualitative analysis

•Implement pricing plans in line with product strategy.

Communication & Supervision

•Maintain strong, ongoing channels of communication with sales force, Marketing, Editorial, and other internal departments

•Supervise, but not directly manage, one or two staff members

Requirements:
Educational Qualification / Certification: Typically requires BS/BA in related discipline with approximately 10 years of related industry or functional experience; MBA or Masters preferred--preferably in the content area or in business management or marketing

Relevant Experiences:
•Experience in editorial, sales, consulting in education
•Experience in managing digital product line and/or online platform.

Other Requirements

Open to all major locations: Austin, Boston, Evanston, Orlando, and Rolling Meadows.]]>Tue, 11 Jun 2013 07:59:00 GMThttp://careers.hmhco.com/job/Austin-Sr_-Product-Manager-Job-TX-73301/2484549/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://careers.hmhco.com/job/Austin-Sr_-Product-Manager-Job-TX-73301/2484549/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Published Job Title: Implementation Director - South
Published Division/Department: US Sales
Requisition #: 6026
State/Province/County: Texas
City: Austin
Country: United States
Percentage of Travel: 60% - 70%
Position Type: Full Time - Regular
Shift: 1st Shift
Interest Category: Sales / Business Development

Purpose of the Role: The Director leads and manages all aspects of the post-sale service business in support of HMH products deployed within schools. This key leadership role is responsible for developing a services vision and execution of a strategy within and across the organization that results in effective utilization of products and a strategic approach to development of long term partnerships. The position reports directly to the Senior Vice-President of Professional Services.

* Develops and oversees implementation plans for all region accounts with product sales >$100k.
* Works collaboratively with per diem manager to develop projections for per diems needs, training activities, assignment and oversight resources in designated accounts.
* Works in partnership with the Sales organization to develop and execute sales strategies that will result in purchase of fee-based service products that align with district needs;
* Manages free and fee-based entitlements assigned to individual district accounts and works collaboratively with schedulers and logistic coordinators to assign personnel;
* Develops proposals and responses to RFP’s that position the suite of professional service products;
* Delivers implementation and professional services within the region at a minimum of 20 days per year;
* Develops and analyzes key business metrics to effectively monitor all aspects of the service business, including sales reports and measures of customer satisfaction;
* Participates in key customer visits, delivery of services and service sales calls;
* Develops a pipeline and action plan to accomplish service revenue goals;
* Ensures best practices are integrated within professional development plans and stays current with product updates and product enhancements ;
* Leads proactive staffing efforts by recruiting, pre-screening and collaborating with HR when requesting and filling open positions.
* Develops and oversees on-boarding process and training plans for assigned staff;
* Develops a vision and tools for an ideal implementation schema for each product and engages in continual refinement of that schema;
* Works closely with strategic teams and partnerships to manage opportunities that provide services for HMH products and offerings;
* Participates in assigned workshops and conferences to keep abreast of current products and educational trends.

Requirements · Bachelors in Education required from an accredited college or university; Master’s degree or above given preference· Teaching experience and curriculum expertise at the district and/or state level preferred· Proven experience leading, organizing, or delivering professional development activities· Proven experience with team management and project management · Current expertise in instructional pedagogy and experience with implementation of instructional technology· Proficient in MS Office Suite· Proficiency with applications that run across the Worldwide Web· Ability to travel extensively throughout assigned territory to visit school districts and team members, attend meetings, and conduct field training observations to assist in implementations of HMH products and services
- Ability to frequently carry/lift/move up to 25 pounds i.e. laptops, projectors and software etc.

*
Specific vision abilities required by this job include close vision and ability to adjust focus]]>Mon, 10 Jun 2013 05:00:00 GMThttp://careers.hmhco.com/job/Austin-Implementation-Director-South-Job-TX-73301/2653877/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://careers.hmhco.com/job/Austin-Implementation-Director-South-Job-TX-73301/2653877/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Published Job Title: Professional Services Project Manager
Published Division/Department: Professional Services Organization
Requisition #: 5955
State/Province/County: Texas
City: Austin
Country: United States
Percentage of Travel: 80% - 90%
Position Type: Full Time - Regular
Shift: 1st Shift
Interest Category: Educational Consulting/Professional Services

The Professional Services Organization provides implementation services for our most sophisticated clients for our traditional educational and next generation technology products. The Professional Services Project Manager is responsible for directing one or more projects within a defined scope. In this capacity he/she is responsible for customer satisfaction, on-time deliverables; and achieving targeted project business results. He/she understands fundamentals of project management and can apply them to programs/job duties; manages programs/assignments autonomously; owns project/work plan and provides leadership for project team. This position typically supervises team leaders and/or a team of professional individual contributors and associated support staff. He/she will be expected to build and own strong relationships with client, partner and HMH personnel with objectives of deepening the relationships and growing the book of business. They will be expected to participate in internal initiatives designed to improve quality, efficiency and overall profitability of the organization.

Project Management
• Demonstrates project management skills and knowledge through the integration of theory and practice.
• Maintains a consolidated view of all assigned projects/programs.
• Ensures that every assigned project is supported by an end-to-end schedule, scope documents, financial projections, and necessary data.
• Provides leadership to staff in defining project/program roles and responsibilities.
• Ensures that all information is transparent and reported without bias and in context at all times.
• Oversees and manages a broad range of work that may require the interpretation of more complex and less clearly defined issues.
• Performs work that requires a higher level of experience, or technical expertise than subordinates.

Professional Development
• Accountable for mentoring and guiding professional development of staff members to meet individual and organizational goals.
• Develops and delivers recommendations on staff performance and development.
• Instruction of team is limited to operational direction to achieve specific objectives/outcome.
• Responsible for the delivery of functional operational excellence and department objectives, including resource allocation and utilization.
• May participate in and provide input to organization-wide project teams.
• May be required to make judgments that are outside established processes and procedures.
• Demonstrates excellent organization and written and verbal communication skills and practical problem solving abilities.

May require up to 80% travel. Residence outside of identified location will be considered if the applicant is in a major city allowing for reasonable travel times via commercial airline.

Requirements:
Requirements

• Experience managing large scale systems integration, process improvement and/or organizational change management projects
• Strong negotiation, communication, leadership, and supervisory skills.
• High level of organization
• Ability to manage multiple projects simultaneously and prioritize appropriately.
• Excellent problem solving ability.
• Ability to remain objective.
• Proficiency in Word, Excel, Project, Visio, SharePoint and understanding of other software applications as needed.

Required
• Bachelor's degree
• 10+ years project management and business work experience

Preferred
• PMP Certification
• Master's or postgraduate degree
• Familiar with HMH products and processes
• Experience in K-12 Education

“Houghton Mifflin Harcourt is an Affirmative Action, Equal Opportunity Employer M/F/D/V and member of e-Verify.”]]>Tue, 28 May 2013 05:00:00 GMThttp://careers.hmhco.com/job/Austin-Professional-Services-Project-Manager-Job-TX-73301/2623504/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://careers.hmhco.com/job/Austin-Professional-Services-Project-Manager-Job-TX-73301/2623504/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Published Job Title: Professional Services Engineer
Published Division/Department: Professional Services Organization
Requisition #: 5956
State/Province/County: Texas
City: Austin
Country: United States
Percentage of Travel: 80% - 90%
Position Type: Full Time - Regular
Shift: 1st Shift
Interest Category: Educational Consulting/Professional Services

The services team within Houghton Mifflin Harcourt's Enterprise Solutions Group provides implementation services for our most sophisticated client programs that include both our traditional educational and next generation technology products. The candidate will be responsible for developing and demonstrating functional expertise in one or more technical areas of value to our clients including systems installation, systems configuration, systems integration, data conversion, data warehousing and analytics. Deliver high quality services to our clients in a profitable, efficient and effective manner.

Solution Development and Implementation:

Primary Accountabilities:

Execution of the following HMH Processes:

1. Implementation lifecycle including:

? Data analysis

? Systems design

? Testing

? Systems integration

2 Service operation:

? Incident management

? Partner relationship management

? Configuration management

? Change management

? Release management

? Applications support

Client Relationship Management:

Primary Accountabilities: Establishing client relationships to provide an additional resource to client and project teams for technical expertise.

Other responsibilities:

Primary Accountabilities: Execution of the following HMH Processes for their project(s):

1 Client Solutions

? School administrative best practices

? Classroom best practices

? Curriculum best practices

? Teacher performance best practices

? Parental involvement best practices

? Assessment best practices

2 Solutions implementation lifecycle including:

? Business Analysis

? Requirements definition and management

? Testing

3 Service operation:

? Applications support

? Incident management

4 Additional solutions development and implementation processes as needed to ensure profitable, efficient and effective delivery of professional services to our clients.

Marketing and Sales Support:

Primary Accountabilities: Provide strategic and tactical sales support.

Other responsibilities:

1 Other activities related to their functional expertise as assigned by:

? Sr. Educational Specialist

? Enterprise Services

? Sr. Technology Implementation Engineer

? Enterprise Services,

? Solution Development and Implementation.

Requirements:
SKILLS/COMPETENCIES REQUIRED:

? Must have working knowledge and experience utilizing

PERL

HTML 4

CSS 3

Batch Script Programing

Transfer Protocols

SQL server.

? Ability to demonstrate knowledge and sustain IT operations and extend timely support services in order to resolve customer issues.

? Proven ability to respond to incidents/problems appropriately and make educated recommendations/decisions to resolve problems and address underlying issues.

? Proven ability to build and maintain key relationships with business units increasing IT's understanding of the business and helping the business understand how they can leverage IT to serve their needs.

? Proven ability to understand the business and/or technology requirements and the ability to research and analyze solutions in order to meet customer needs.

? Knowledge and skills to develop, maintain, and enhance technical solutions.

? Effective communication and proven effective project management skills.

Required: BS/BA/BE or equivalent technical implementation experience; 10+ years large scale systems technical implementation and integration of both packaged software installation and package application customization.

J2W:CB Exp. 07/05/13]]>Tue, 28 May 2013 05:00:00 GMThttp://careers.hmhco.com/job/Austin-Professional-Services-Engineer-Job-TX-73301/2623503/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://careers.hmhco.com/job/Austin-Professional-Services-Engineer-Job-TX-73301/2623503/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Published Job Title: Sales Associate - Sales Support
Published Division/Department: Sales Operations
Requisition #: 5904
State/Province/County: Texas
City: Austin
Country: United States
Percentage of Travel: None
Position Type: Full Time - Regular
Shift: 1st Shift
Interest Category: Sales / Business Development

Job Title Sales Support Representative (SSR) Tier I Support

Reports To Supervisor, Sales Support

Department/Division K12, Adult Ed, & Adjacent Markets

Purpose of the Role:

Provide professional, courteous, timely, and efficient support to sales representatives, per diems, consultants, district managers, regional vice presidents and vice presidents, and customers at all times. Answer inbound calls. Maintain product and system knowledge.

Job Responsibilities:

-Assist with or create cost proposals within 24-48 hour time frame.

-Process, monitor, and track Samples, Pilots, & Gratis orders and communicate status updates/progress to sales reps.

-Handle inbound calls from reps; assist customers with general product inquiries as directed by AEs; monitor rep calls when rep is not available.

-Escalate appropriate issues to Tier II representatives or supervisors when necessary.

-Maintain Product & System Knowledge of SFDC, SAP, Sales Central, and Customer Care.

-Have extensive knowledge of K12 and familiarity with Adult Ed and Adjacent Markets product; attend product training to enhance job performance.

-Communicate with the sales representatives and regional vice presidents to problem solve, troubleshoot, facilitate, and coordinate sales related activities.

-Perform other assignments in accordance with company policy and legal requirements as assigned by supervisor or lead.

Requirements:
Core Competencies: (Required Behaviors and Key Principles)

Adaptability

Maintaining effectiveness when experiencing major changes in work responsibilities or environment; adjusting effectively to work within new work structures, processes, requirements, or cultures.

Approaches change or newness positively – Treats change and new situations as opportunities for learning or growth; identifies the benefits of change; speaks positively about the change to others.

Adjusts behavior – Quickly modifies behavior to deal effectively with changes in the work environment; tries new approaches appropriate for new or changed situations; does not persist with ineffective behaviors.

Building Customer Loyalty

Effectively meeting customer needs; building productive customer relationships; taking responsibility for customer satisfaction and loyalty.

Establishes good interpersonal relationships – Helps people feel valued, appreciated, and included in discussions (enhances self-esteem, empathizes, involves, discloses, supports).

Clarifies the current situation

Asks questions to determine needs; listens carefully; provides appropriate information; summarizes to check understanding.

Confirms satisfaction

Asks questions to check for satisfaction; commits to follow-through, if appropriate; thanks customer.

Takes the "HEAT"

Handles upset customers by hearing the customer out, empathizing, apologizing, and taking personal responsibility for resolving customer problems / issues.

Communication

Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message.

Adjusts to the audience

Frames message in line with audience experience, background, and expectations; uses terms, examples, and analogies that are meaningful to the audience.

Ensures understanding

Seeks input from audience; checks understanding; presents message in different ways to enhance understanding.

Comprehends communication from others

Attends to messages from others; correctly interprets messages and responds appropriately.

Continuous Improvement

Originating action to improve existing conditions and processes; identifying improvement opportunities, generating ideas, and implementing solutions.

Identifies opportunities - Reviews processes to determine any gaps between current outputs and expected requirements.

Determines causes - Identifies conditions that contribute to gaps or key variances; explores relationships between conditions and outcomes; distinguishes causes from symptoms and identifies primary causes.

Implements improvements - Tests solutions; gathers feedback on effectiveness; reviews impact on baseline measures; modifies solutions as appropriate to ensure effectiveness.

Contributing to Team Success

Actively participates as a member of a team to move the team toward the completion of goals.

Facilitates goal accomplishment - Makes procedural or process suggestions for achieving team goals or performing team functions; provides necessary resources or helps to remove obstacles to help the team accomplish its goals.

Involves others – Listens to and fully involves others in team decisions and actions; values and uses individual differences and talents.

Models commitment - Adheres to the team's expectations and guidelines; fulfills team responsibilities; demonstrates personal commitment to the team.

Managing Work (includes Time Management)

Effectively manages one's time and resources to ensure that work is completed efficiently.

Prioritizes - Identifies more critical and less critical activities and tasks; adjusts priorities when appropriate. Schedules - Effectively allocates own time to complete work; coordinates own and others' schedules to avoid conflicts. Leverages resources - Takes advantage of available resources (individuals, processes, departments, and tools) to complete work efficiently.

Quality Orientation

Accomplishing tasks by considering all areas involved, no matter how small; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over a period of time.

Follows procedures - Accurately and carefully follows established procedures for completing work tasks; Ensures high-quality output; vigilantly watches over job processes, tasks, and work products to ensure freedom from errors, omissions, or defects; initiates action to correct quality problems or notifies others of quality issues as appropriate.

Technical / Professional Knowledge and Skills

Having achieved a satisfactory level of technical and professional skill or knowledge in position-related areas; keeping up with current developments and trends in areas of expertise.

Understands technical terminology and developments - Knows how and when to apply a technical skill or procedure; Performs complex tasks in area of expertise.

Requirements: Educational requirements, years of experience and any physical requirements.

3-5 years general office experience required.

High School or GED required; AA/BS/BA degree preferred.

Proficient in MS Office (Word and Excel)

Excellent oral and written communication and customer service skills required.

Sales Force.com and SAP experience highly preferred.

Must thrive in a fast-paced, results-oriented, collaborative environment.

Houghton Mifflin Harcourt is an affirmative action, equal opportunity employer and member of E-Verify.

*LI-CT1

J2W:CB Exp. 06/21/13]]>Thu, 13 Jun 2013 07:59:00 GMThttp://careers.hmhco.com/job/Austin-Sales-Associate-Sales-Support-Job-TX-73301/2600126/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://careers.hmhco.com/job/Austin-Sales-Associate-Sales-Support-Job-TX-73301/2600126/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Published Job Title: Education Professional Services Consultant
Published Division/Department: Professional Services Organization
Requisition #: 5953
State/Province/County: Texas
City: Austin
Country: United States
Percentage of Travel: 80% - 90%
Position Type: Full Time - Regular
Shift: 1st Shift
Interest Category: Educational Consulting/Professional Services

The Professional Services Organization provides implementation services for our most sophisticated clients for our traditional educational and next generation technology products The Education Professional Services Consultant is responsible for providing leadership of consulting services for process change and technology projects for HMH clients designed to have a positive impact on educational outcomes. Individuals in this role will spend a majority of their time at the client site leveraging their experience in K-12 education best practices to deliver solutions using a structured implementation approach. They will be expected to build strong relationships with client, partner and HMH personnel. They will be expected to participate in internal initiatives designed to improve quality, efficiency and overall profitability of the organization. They may be asked to participate in pursuit of sales opportunities.Solution Delivery:

Primary Accountabilities:

a) Implementing process and technology solutions in a project setting that support one or more of the following:

• Curriculum best practices

• Assessment best practices

• Classroom best practices

• Teacher performance best practices

• Parental involvement best practices

• School administrative best practices

b) Participation in and adherence to a structured implementation approach that includes:

• Discovery

• Planning

• Configuration

• Testing

• Rollout

• Transition to Support

c) Working with client, partner and HMH personnel to support the solutions from proof-of-concept and pilot phases to the time at which the solution is transitioned to support including:

• Planning for and supporting new releases of processes and technology

• Diagnosing and recommending short-term and long-term fixes for issues

• Recommending long-term fixes for recurring problems

d) Additional solutions implementation tasks as need to ensure quality, profitable, efficient and effective delivery of professional services to HMH’s clients

Client Relationship Management:Primary Accountabilities: Deliver solutions in a manner that demonstrates commitment to client success. Establish strong relationships with client staff and management that enhance the value received by the client.

Marketing and Sales Support:Primary Accountabilities: Assist in tactical sales pursuit activities as directed.

Other responsibilities: Actively participate in internal-focus initiatives to improve quality, efficiency and overall profitability of the organization. Plus, other activities as assigned.

Requirements:
SKILLS/COMPETENCIES REQUIRED

Demonstrates in-depth knowledge of learning principles, theories and methodologies in designing and developing effective learning solutions.Makes connections between theory and practice.Utilizes advanced knowledge of customers, systems, products, and/or competitors to formulate an effective presentation strategy; accommodates requests/new issues "on the fly". Identifies product/service gaps and leverages other HMH's product lines and services to ensure delivery of solutions to meet customer needs.Designs and implements strategies to ensure transfer of learning and partners with stakeholders as appropriate. Demonstrates ability to adapt behavior in response to new information or changing circumstances.Builds and maintains lasting cooperative partnerships with internal and external stakeholders and leverages relationships to meet division/organizational objectives within functional framework. Uses effective communication methods and fosters trust with others. Effectively expresses ideas verbally and/or in writing, in individual or group situations; can get messages across that have the desired effect. Correctly interprets responses and adapts style and method accordingly. Creates an approachable environment by soliciting and accepting feedback openly. Speaks openly and honestly about issues, and provides constructive solutions. Successfully handles conflict.Demonstrates awareness of and concern for entire process leading to expected result and the relationship between actions and results. Establishes or follows a course of action and a sequence of steps to ensure objectives are met. Makes timely decisions, takes bold, decisive action or makes commitments, despite conflict or uncertainty, after considering the available courses of action and the needs and values of others.Ability to work independently, with minimal guidance on day-to-day work and general instruction on new assignments, Acts as a resource for colleagues with less experience, May direct work of others

EDUCATION & EXPERIENCE

Required: BS/BA or equivalent experience; 3+ years K-12 education experience including any combination of classroom, administrative and/or providing products and services. Experience delivering process improvement and/or technology solutions in a consulting role.

Preferred: Experience delivering solutions for management consulting and/or technology companies. Experience delivering products and/or services to K-12 education customers.

J2W:CB Exp. 06/30/13]]>Tue, 28 May 2013 05:00:00 GMThttp://careers.hmhco.com/job/Austin-Professional-Services-Consultant-Job-TX-73301/2623502/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://careers.hmhco.com/job/Austin-Professional-Services-Consultant-Job-TX-73301/2623502/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Published Job Title: Senior Education Professional Services Consultant
Published Division/Department: Professional Services Organization
Requisition #: 5951
State/Province/County: Texas
City: Austin
Country: United States
Percentage of Travel: 80% - 90%
Position Type: Full Time - Regular
Shift: 1st Shift
Interest Category: Educational Consulting/Professional Services

The Professional Services Organization provides implementation services for our most sophisticated clients for our traditional educational and next generation technology products. The Sr. Education Professional Services Consultant is responsible for providing leadership of consulting services for process change and technology projects for HMH clients designed to have a positive impact on educational outcomes. Individuals in this role will spend a majority of their time providing overall leadership for the project team as well as hands-on educational consulting at the client site. They will be expected to build and own strong relationships with client, partner and HMH personnel with objectives of deepening the relationships and growing the book of business. They will be expected to participate in internal initiatives designed to improve quality, efficiency and overall profitability of the organization.

Solution Development and Implementation:

Primary Accountabilities: Providing execution management and ensuring performance of the following HMH Processes for their assigned project(s):

a) Client Solutions

* Curriculum best practices
* Assessment best practices
* Classroom best practices
* Teacher performance best practices
* Parental involvement best practices
* School administrative best practices
b) Participation in and adherence to a structured implementation approach that includes::
* Discovery
* Planning
* Configuration
* Testing
* Rollout
* Transition to Support
c) Working with client, partner and HMH personnel to lead the solutions from proof-of-concept and pilot phases to the time at which the solution is transitioned to support including:
* Planning for and supporting new releases of processes and technology
* Diagnosing and recommending short-term and long-term fixes for issues
* Recommending long-term fixes for recurring problems

Additional solutions implementation tasks as need to ensure quality, profitable, efficient and effective delivery of professional services to HMH’s clients

Client Relationship Management:

Primary Accountabilities: Establishing client relationships so as to provide the single point of contact for the client for all matter related to the project. Act as the first contact in the path for client escalation. Able to identify and utilize the full breadth of HMH resources to ensure timely, profitable, efficient and effective resolution of client escalations. Demonstrate good judgment in identifying escalations requiring HMH management’s attention.

Professional Services Administration:

Primary Accountabilities: Working with client, partner and HMH personnel to ensure the proper functioning of the HMH team with regards to:

1) Ensuring adequate staffing skills and quantity

2) Ensuing appropriate management of HMH resources

3) Ensuring appropriate management of project financials and adherence to budget and scope control protocols

4) Additional professional services administration processes as need to ensure profitable, efficient and effective delivery of professional services to our clients

Marketing and Sales Support:

Primary Accountabilities: Provide strategic and tactical sales support. Assist sales account representatives with the development and execution of sales strategy within the account. Provide recommendations for establishing and maintaining the appropriate functional contact points between the Services and Marketing and Sales organizations.

Service Team Development:

Primary Accountabilities: Provide input to and ensuring performance of the following HMH functions within their functional areas of expertise:

a) Learning and development management

b) Learning resources creation and maintenance

c) Education and training delivery

d) Additional service team development processes as need to ensure profitable, efficient and effective delivery of professional services to our clients

Service Management:

Primary Accountabilities: Provide input to and ensuring performance of the following HMH functions within their functional areas of expertise:

a) Service strategy

b) Service design

c) Service performance management

d) Additional service management processes as need to ensure profitable, efficient and effective delivery of professional services to our clients

Vendor Management:

Primary Accountabilities: Provide vendor relationship management and vendor performance management for their portfolio of projects.

Other responsibilities: other activities related to their functional expertise as assigned,

Requirements:
Takes a big picture approach; interprets and synthesizes data, processes, customization and resource management to align training activities to divisional strategy and customer needs.

Mentors others to conceptualize activities in a broader scope.

Demonstrates expertise in assessing new developments/research in learning theories and methodologies and recommends enhancements to existing learning solutions and/or developments of new learning solutions.

Demonstrates expertise in the use of presentation methods by developing structured presentations that represent key ideas in a variety of ways. Makes effective use of resources (i.e. technology, handouts) to deliver an effective presentation.

Demonstrates confidence with and mastery of subject matter by providing innovative solutions/answers to challenges/questions.

Actively shares best practices, knowledge, and expertise with colleagues; coaches colleagues to higher performance levels. Establishes and maintains trust and credibility with external/internal partners and staff by demonstrating fairness and equity in interactions and continual fulfillment of commitments.

Ensures an environment of accountability Consistently anticipates customer needs and applies strategies to maintain high service levels and retain customer base for future opportunities. Acts as a resource, advocate, and counsel to help clients negotiate through administrative and funding issues

Effectively expresses ideas verbally and/or in writing, in individual or group situations; can get messages across that have the desired effect. Correctly interprets responses and adapts style and method accordingly. Creates an approachable environment by soliciting and accepting feedback openly. Speaks openly and honestly about issues, and provides constructive solutions. Successfully handles conflict. Makes decisions with sufficient, rather than complete, information. Balances data gathering and timelines and makes decisions to meet critical milestones.

EDUCATION & EXPERIENCE

Required: BS/BA or equivalent program executive experience 5+ years K-12 education industry experience including any combination of classroom, administrative and/or providing products and services. 3+ years delivering products and/or services to K-12 education customers. Experience with implementing K-12 educational technologies.

Preferred: Attained Board Certified Educator status. Experience delivering solutions for management consulting and/or technology companies. Experience in a leadership role in K-12 administration]]>Tue, 28 May 2013 05:00:00 GMThttp://careers.hmhco.com/job/Austin-Senior-Professional-Services-Consultant-Job-TX-73301/2623500/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://careers.hmhco.com/job/Austin-Senior-Professional-Services-Consultant-Job-TX-73301/2623500/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Published Job Title: Sr Sales Associate
Published Division/Department: US Sales
Requisition #: 5909
State/Province/County: Texas
City: Austin
Country: United States
Percentage of Travel: 0 - 10%
Position Type: Full Time - Regular
Shift: 1st Shift
Interest Category: Sales / Business Development

Job Title Sr. Sales Support Representative (Sr. SSR) Tier II Support

Reports To Supervisor, Sales Support

Department/Division K12, Adult Ed, & Adjacent Markets

Purpose of the Role:

Provide tier 2 support to the territory which includes gratis research and entry, digital product support, bookrooms, process improvements, complex pilots, and cost proposals, and submissions for bids and contracts. Maintain a high level of product and system knowledge. Assist with the training and implementation of other initiatives to sales support reps.

Provide professional, courteous, timely, and efficient support to sales representatives, per diems, consultants, district managers, vice presidents, and customers at all times. Answer inbound calls.

Build and maintain positive working relationships and trust with Tier I SSR through communication and actions. Be a leader and driver of change and continuously impact customers and sales support with understanding the department goals.

Job Responsibilities:

-Enter gratis orders if they require research or templates do not exist.

-Enter complex Cost Proposals.

-Support digital products through the creation of CPs and TRFs, work directly with customer to obtain information needed on TRF.

-Handle bookrooms requests for territory.

-Suggest and communicate process improvements.

-Enter pilots when complexity or scope requires second level approval

-Oversee State submission duties to assure the schedule is maintained.

-Assist with or create cost proposals within 24-48 hour time frame.

-Process, monitor, and track Samples, Pilots, & Gratis orders and communicate status updates/progress to SSR.

-Maintain Product & System competency of SFDC, SAP, Sales Central, and Customer Care; have extensive knowledge of K12.

-Attend ongoing product and system training and provide training for team members to enhance job performance.

-Communicate with the sales representatives and regional vice presidents to problem solve, troubleshoot, facilitate, and coordinate sales related activities.

-Responsible for thorough knowledge of all department operations. Independent management of priorities as well as ongoing positive communication within the department and other supporting departments and divisions.

-Perform other assignments in accordance with company policy and legal requirements as assigned by supervisor or lead (reports, special projects, provide quarterly feedback to supervisor/back-up supervisor).

-Collaborate with Tier I Sales Support Representatives to identify and escalate issues to Tier II level. When necessary escalate to Sales Support Supervisor or Manager.

Requirements:
Core Competencies: (Required Behaviors and Key Principles)

Adaptability

Maintaining effectiveness when experiencing major changes in work responsibilities or environment; adjusting effectively to work within new work structures, processes, requirements, or cultures.

Approaches change or newness positively – Treats change and new situations as opportunities for learning or growth; identifies the benefits of change; speaks positively about the change to others.

Adjusts behavior – Quickly modifies behavior to deal effectively with changes in the work environment; tries new approaches appropriate for new or changed situations; does not persist with ineffective behaviors.

Building Customer Loyalty

Effectively meeting customer needs; building productive customer relationships; taking responsibility for customer satisfaction and loyalty.

Establishes good interpersonal relationships – Helps people feel valued, appreciated, and included in discussions (enhances self-esteem, empathizes, involves, discloses, supports).

Clarifies the current situation

Asks questions to determine needs; listens carefully; provides appropriate information; summarizes to check understanding.

Confirms satisfaction

Asks questions to check for satisfaction; commits to follow-through, if appropriate; thanks customer.

Takes the "HEAT"

Handles upset customers by hearing the customer out, empathizing, apologizing, and taking personal responsibility for resolving customer problems / issues.

Communication

Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message.

Adjusts to the audience

Frames message in line with audience experience, background, and expectations; uses terms, examples, and analogies that are meaningful to the audience.

Ensures understanding

Seeks input from audience; checks understanding; presents message in different ways to enhance understanding.

Comprehends communication from others

Attends to messages from others; correctly interprets messages and responds appropriately.

Continuous Improvement

Originating action to improve existing conditions and processes; identifying improvement opportunities, generating ideas, and implementing solutions.

Identifies opportunities - Reviews processes to determine any gaps between current outputs and expected requirements.

Determines causes - Identifies conditions that contribute to gaps or key variances; explores relationships between conditions and outcomes; distinguishes causes from symptoms and identifies primary causes.

Implements improvements - Tests solutions; gathers feedback on effectiveness; reviews impact on baseline measures; modifies solutions as appropriate to ensure effectiveness.

Contributing to Team Success

Actively participates as a member of a team to move the team toward the completion of goals.

Facilitates goal accomplishment - Makes procedural or process suggestions for achieving team goals or performing team functions; provides necessary resources or helps to remove obstacles to help the team accomplish its goals.

Involves others – Listens to and fully involves others in team decisions and actions; values and uses individual differences and talents.

Models commitment - Adheres to the team's expectations and guidelines; fulfills team responsibilities; demonstrates personal commitment to the team.

Managing Work (includes Time Management)

Effectively manages one's time and resources to ensure that work is completed efficiently.

Prioritizes - Identifies more critical and less critical activities and tasks; adjusts priorities when appropriate.

Schedules - Effectively allocates own time to complete work; coordinates own and others' schedules to avoid conflicts.

Leverages resources - Takes advantage of available resources (individuals, processes, departments, and tools) to complete work efficiently.

Quality Orientation

Accomplishing tasks by considering all areas involved, no matter how small; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over a period of time.

Follows procedures - Accurately and carefully follows established procedures for completing work tasks; Ensures high-quality output; vigilantly watches over job processes, tasks, and work products to ensure freedom from errors, omissions, or defects; initiates action to correct quality problems or notifies others of quality issues as appropriate.

Technical / Professional Knowledge and Skills

Having achieved a satisfactory level of technical and professional skill or knowledge in position-related areas; keeping up with current developments and trends in areas of expertise.

Understands technical terminology and developments - Knows how and when to apply a technical skill or procedure; Performs complex tasks in area of expertise.

Requirements: Educational requirements, years of experience and any physical requirements.

-3-5 years of experience in a sales support role or a related field.

-3-5 years or more HMH Sales Support experience preferred.

-High School Diploma required; AA/BS/BA degree preferred.

-Proficient in MS Office (Word and Excel)

-Excellent oral and written communication and customer service skills required.

-Sales Force.com and SAP experience highly preferred.

-Must thrive in a fast-paced, results-oriented, collaborative environment.]]>Wed, 12 Jun 2013 07:59:00 GMThttp://careers.hmhco.com/job/Austin-Sr-Sales-Associate-Job-TX-73301/2597446/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://careers.hmhco.com/job/Austin-Sr-Sales-Associate-Job-TX-73301/2597446/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Published Job Title: Supv, Sales Support
Published Division/Department: Sales Operations
Requisition #: 5903
State/Province/County: Texas
City: Austin
Country: United States
Percentage of Travel: None
Position Type: Full Time - Regular
Shift: 1st Shift
Interest Category: Sales / Business Development

Job Title Supervisor, Sales Support

Reports To Manager, Sales Support

Department/Division K12, Adult Ed, & Adjacent Markets

Purpose of the Role:

Provide day-to-day direction and guidance to Tier I and Tier II Sales Support Team. Project a positive company image; contribute toward team effort in order to meet divisional goals, adhere to department and operational standards and objectives and insure positive customer relations. Direct sales support representative activities to ensure timely and accurate support is provided. Coach teams to escalate issues to the appropriate tier and jump in to resolve complex, advanced issues when needed. Demonstrate high level responsibility for full functionality and capability of sales support performance to ensure a customer centric approach. Apply call center management practices to help reduce costs and improve service quality. Provide support/services to the Sales Department’s field reps and in-house divisions. Interact with other key company departments to facilitate and coordinate activities that affect sales functions.

Be a leader and driver of change and continuously impact customers and sales support with understanding and meeting revenue goals.

Job Responsibilities:

-Oversee staff (Tier I SSR’s, Tier II Sr. SSR’s, and Non-Lead SSR of Sales Support) including training on new procedures, analyzing performances to proactively develop and implement strategies to improve the quality of service and productivity.

-Develop staff to maintain favorable customer relations, both internally and externally.

-Along with the Asst. Manager, Sales Support, schedule tasks accordingly and work closely with the divisional business units, supply chain, sales representatives, per diems, and Pre-K through Grade 12 customers.

-Recommend system enhancements, new functionality and testing as required.

-Under the direction of the Manager, Sales Support, help to manage, analyze, monitor, and evaluate workload, team issues, concerns, and recommendations. Interview regular and temporary employees. Prepare training plans and evaluation of employees and report to Manager, Sales Support. Manage all schedules, vacation calendars, and departmental training.

-Have extensive knowledge of and be able to run and analyze reports including SFDC and SAP queries, CMS (phone management) queries, as well as departmental productivity and metrics reports and react accordingly if additional training or performance issues are identified.

-Have extensive knowledge of K12 and familiarity with Adult Ed and Adjacent Markets product.

-Communicate with the sales representatives and regional vice presidents to problem solve, troubleshoot, facilitate, and coordinate sales related activities.

-Interface with Sales Managers to share ideas and facilitate the exchange of best business practices in regards to the Sales Force and the Sales Support Team.

-Supervise and oversee the day-to-day department processes including sales quotations, orders, credits, order adjustments and returns in SAP. Communicate backorders, substitutions, pricing and product compatibility to customers, the divisional business offices, outside sales force, contract departments, credit department, and supply chain.

-Maintain a thorough knowledge of all department operations. Independent management of priorities as well as ongoing positive communication within the department and other supporting departments and divisions.

-Perform other personnel functions in accordance with company policy and legal requirements.

Requirements:
Core Competencies: (Required Behaviors)

Building a Successful Team

Using appropriate methods and a flexible interpersonal style to help build a cohesive team; facilitating the completion of team goals.

Develops structure – Helps to clarify roles and responsibilities of team members; helps ensure that necessary steering, review, or support functions are in place.

Facilitates goal accomplishment – Makes procedural or process suggestions for achieving team goals or performing team functions; provides necessary resources or helps to remove obstacles to team accomplishments.

Involves others – Listens to and fully involves others in team decisions and actions; values and uses individual differences and talents.

Models commitment – Adheres to the team's expectations and guidelines; fulfills team responsibilities; demonstrates personal commitment to the team.

Building Strategic Work Relationships

Developing and using collaborative relationships to facilitate the accomplishment of work goals.

Seeks opportunities – Proactively tries to build effective working relationships with other people.

Clarifies the current situation – Probes for and provides information to clarify situations.

Develops others' and own ideas – Seeks and expands on original ideas, enhances others' ideas, and contributes own ideas about the issues at hand.

Facilitates agreement – Gains agreement from partners to support ideas or take partnership-oriented action; uses sound rationale to explain value of actions.

Establishes good interpersonal relationships – Helps people feel valued, appreciated, and included in discussions (enhances self-esteem, empathizes, involves, discloses, supports).

Business Acumen

Using economic, financial, market, and industry data to understand and improve business results; using one's understanding of major business functions, industry trends, and own organization's position to contribute to effective business strategies and tactics.

Analyzes – Uses economic, financial, market, and industry data to assess current business strategies and tactics or to evaluate specific business opportunities; identifies trends and anticipates their impact.

Integrates – Integrates economic, financial, market, and industry data from multiple sources to identify critical business issues; articulates the implications of business trends for own department or team as well as the broader organization.

Understands the industry – Understands the industry in which the organization operates (trends, customers, competition, market share, etc.).

Continuous Improvement

Originating action to improve existing conditions and processes; identifying improvement opportunities, generating ideas, and implementing solutions.

Identifies opportunities – Reviews processes to determine any gaps between current outputs and expected requirements.

Determines causes – Identifies conditions that contribute to gaps or key variances; explores relationships between conditions and outcomes; distinguishes causes from symptoms and identifies primary causes.

Implements improvements – Tests solutions; gathers feedback on effectiveness; reviews impact on baseline measures; modifies solutions as appropriate to ensure effectiveness.

Decision Making

Identifying and understanding issues, problems, and opportunities; comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints, and probable consequences.

Identifies issues, problems, and opportunities – Recognizes issues, problems, or opportunities and determines whether action is needed.

Gathers information – Identifies the need for and collects information to better understand issues, problems, and opportunities.

Interprets information – Integrates information from a variety of sources; detects trends, associations, and cause-effect relationships.

Chooses appropriate action – Formulates clear decision criteria; evaluates options by considering implications and consequences; chooses an effective option.

Commits to action – Implements decisions or initiates action within a reasonable time.

Involves others – Includes others in the decision-making process as warranted to obtain good information, make the most appropriate decisions, and ensure buy-in and understanding of the resulting decisions.

Information Monitoring

Setting up ongoing procedures to collect and review information needed to manage an organization or ongoing activities within it.

Identifies monitoring needs – Determines which processes or areas need to be monitored; identifies what information needs to be obtained.

Develops monitoring systems – Establishes systems to monitor activities or outputs that are easy to use and that provide timely and pertinent information.

Implements tracking systems – Effectively puts in place monitoring systems with minimal interruption for other organizational processes.

Reviews data – Collects and reviews data on a regular basis to determine progress, anticipate needs, and make necessary adjustments to personnel or processes.

Managing Conflict

Dealing effectively with others in an antagonistic situation; using appropriate interpersonal styles and methods to reduce tension or conflict between two or more people.

Clarifies the current situation – Collects information from relevant sources to understand the conflict.

Remains open to all sides – Objectively views the conflict from all sides.

Stays focused on resolution – Stays focused on resolving the conflict and avoids personal issues and attacks.

Initiates action – Takes positive action to resolve the conflict in a way that addresses the issue, dissipates the conflict, and maintains the relationship.

Closes discussions with clear summaries – Summarizes to ensure that all are aware of agreements and required actions.

Planning and Organizing

Establishing courses of action for self and others to ensure that work is completed efficiently.

Prioritizes – Identifies more critical and less critical activities and assignments; adjusts priorities when appropriate.

Determines tasks and resources – Determines project / assignment requirements by breaking them down into tasks and identifying types of equipment, materials, and people needed.

Leverages resources – Takes advantage of available resources (individuals, processes, departments, and tools) to complete work efficiently; coordinates with internal and external partners.

Technical / Professional Knowledge and Skills

Having achieved a satisfactory level of technical and professional skill or knowledge in position-related areas; keeping up with current developments and trends in areas of expertise.

Understands technical terminology and developments – Knows how and when to apply a technical skill or procedure; performs complex tasks in area of expertise.

Requirements: Educational requirements, years of experience and any physical requirements.

5 year experience in sales and/or sales support or administration required.

3-5 years supervisory experience preferred.

BS/BA Degree or equivalent work experience in sales or educational field preferred.

Proficient in MS Office (Word and Excel)

Excellent communications, presentation and interpersonal skills

Must thrive in a fast-paced, results-oriented, collaborative environment.

Houghton Mifflin Harcourt is an affirmative action, equal opportunity employer and member of E-Verify.

*LI-CT1

J2W:CB Exp. 06/21/13]]>Fri, 14 Jun 2013 07:59:00 GMThttp://careers.hmhco.com/job/Austin-Supv%2C-Sales-Support-Job-TX-73301/2602363/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://careers.hmhco.com/job/Austin-Supv%2C-Sales-Support-Job-TX-73301/2602363/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Published Job Title: Sr. Product Manager
Published Division/Department: Marketing Shared Services
Requisition #: 5474
State/Province/County: Massachusetts
City: Boston
Country: United States
Percentage of Travel: 20% - 30%
Position Type: Full Time - Regular
Shift: 1st Shift
Interest Category: Marketing

Product Planning & Product Development

•Develop competitive marketing strategy for a multimillion dollar online education solution to meet revenue and profit goals.

•Identify new market and growth opportunities and develop solutions through business case process. Conduct ongoing market intelligence activities that yield develop deep customer insights and &job-to-be-done& to support new opportunity identification and business case development.

•Manage product planning and development activities for a solution in collaboration with product development teams.

•Create comprehensive market and business requirements for new solutions that satisfy customer needs and revenue/profit goals.

•Identify potential authors, advisory board members, and pilot schools.

•Recommend and maintain partnerships and affiliations to enhance marketability of products/product line roadmap.

•Make recommendations for revisions of and extensions for existing solutions, including product customization, new components, and pricing models.

Product Life Cycle Management

•Analyze financial performance of an assigned product, including investment, revenue, and profitability

•Analyze and evaluate market performance and product positioning of an assigned product

•Benchmark performance of an assigned product against competition and market

•Implement tasks in the product launch and sunset process.

•Implement product maintenance plans and manage the phases and gates in the product life cycle

Marketing Strategy

•Develop go-to-market strategy for new product or solution.

•Set and monitor marketing objectives for Sales and Product Marketing to ensure successful performance of assigned product or solution.

•Partner with VP or Director to identify product positioning strategies. Partner with Product Marketing and Sales to ensure proper competitive positioning for product or solution.

Market Intelligence

•Research and report information about market trends, competitive issues and products, customer issues, and sales force needs to stakeholders as directed.

•Anticipate, monitor, and respond to competitive issues. Implement the development of strategic competitive information

•Serve as liaison between sales and editorial/technology on assigned product (s)

•Set goals for market research activities. Implement efficacy studies, user studies, and pilots

Business Analysis

•Analyze and use financial and profitability reports to manage product performance for assigned product(s) and recommend commercial tactics to ensure revenue and profit goals are achieved.

•Collect customer, sales history, market trend, implementation, and sampling data to inform product development and marketing planning

•Use quantitative data and qualitative analysis

•Implement pricing plans in line with product strategy.

Communication & Supervision

•Maintain strong, ongoing channels of communication with sales force, Marketing, Editorial, and other internal departments

•Supervise, but not directly manage, one or two staff members.

Requirements:
Educational Qualification / Certification

Typically requires BS/BA in related discipline with approximately 10 years of related industry or functional experience; MBA or Masters preferred--preferably in the content area or in business management or marketing

Relevant Experiences

•Experience in editorial, sales, consulting in education

•Experience in managing digital product line and/or online platform.

Open to all major locations: Austin, Boston, Evanston, Orlando, and Rolling Meadows.

*LI-CT1

J2W:CB Exp. 06/29/13]]>Fri, 31 May 2013 07:59:00 GMThttp://careers.hmhco.com/job/Boston-Sr_-Product-Manager-Job-MA-02108/2356590/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://careers.hmhco.com/job/Boston-Sr_-Product-Manager-Job-MA-02108/2356590/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS