http://careers.hmhco.com/feeds/Charlotte-NC-jobs/ Custom RSS Feed for Charlotte-NC-jobs Thu, 20 Jun 2013 02:20:53 GMT en-us http://careers.hmhco.com/feeds/Charlotte-NC-jobs/ 720 Published Job Title: Professional Services Analyst
Published Division/Department: Professional Services Organization
Requisition #: 6080
State/Province/County: North Carolina
City: Charlotte
Country: United States
Percentage of Travel: 80% - 90%
Position Type: Full Time - Regular
Shift: 1st Shift
Interest Category: Educational Consulting/Professional Services

The services team within HMH’s Professional Services Organization provides implementation services for our most sophisticated client programs that include both our traditional educational and next generation technology products. The professional services analysts works as part of the HMH Analytics team to organize and deliver school district data dashboards to school personnel in order to assist them in making informed data decisions to positively impact teaching and learning.

Solution Development and Implementation:

Primary Accountabilities:

a) Implementation lifecycle including:

• Data analysis

• Systems design

• Testing

• Systems integration

• Porting/software integration

b) Service operation:

• Incident management

• Problem management

• Configuration management

• Change management

• Release management

• Applications support

c) Additional solutions development and implementation processes as need to ensure profitable, efficient and effective delivery of professional services to our client

Client Relationship Management:

Establish/maintain client relationships so as to provide an additional resource to client and project teams for data analysis expertise.

Marketing and Sales Support:

Provide strategic and tactical sales support.

Other responsibilities: other program and project management related activities as assigned by the Sr, Professional Services Analyst

Requirements:
Required: Four (4) year college degree (Bachelor’s degree) or significant work experience in lieu thereof.

Two (2) or more years of analytical experience within an educational environment.

Preferred:

MS/MA/ME.

Experience delivering technology solutions in the K-12 educational market.

Experience in all phases of project management, including analysis, design, validation, implementation and support.

Minimum of four (4) year experience in analytical roles working with data.

“Houghton Mifflin Harcourt is an Affirmative Action, Equal Opportunity Employer M/F/D/V and member of e-Verify.”

J2W:CB Exp. 06/30/13]]>Fri, 14 Jun 2013 05:00:00 GMThttp://careers.hmhco.com/job/Charlotte-Professional-Services-Analyst-Job-NC-28201/2666280/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://careers.hmhco.com/job/Charlotte-Professional-Services-Analyst-Job-NC-28201/2666280/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Published Job Title: Professional Services Project Manager
Published Division/Department: Professional Services Organization
Requisition #: 6105
State/Province/County: North Carolina
City: Charlotte
Country: United States
Percentage of Travel: 80% - 90%
Position Type: Full Time - Regular
Shift: 1st Shift
Interest Category: Educational Consulting/Professional Services

The Professional Services Organization provides implementation services for our most sophisticated clients for our traditional educational and next generation technology products. The Professional Services Project Manager is responsible for directing one or more projects within a defined scope. In this capacity he/she is responsible for customer satisfaction, on-time deliverables; and achieving targeted project business results. He/she understands fundamentals of project management and can apply them to programs/job duties; manages programs/assignments autonomously; owns project/work plan and provides leadership for project team. This position typically supervises team leaders and/or a team of professional individual contributors and associated support staff. He/she will be expected to build and own strong relationships with client, partner and HMH personnel with objectives of deepening the relationships and growing the book of business. They will be expected to participate in internal initiatives designed to improve quality, efficiency and overall profitability of the organization.

Project Management
• Demonstrates project management skills and knowledge through the integration of theory and practice.
• Maintains a consolidated view of all assigned projects/programs.
• Ensures that every assigned project is supported by an end-to-end schedule, scope documents, financial projections, and necessary data.
• Provides leadership to staff in defining project/program roles and responsibilities.
• Ensures that all information is transparent and reported without bias and in context at all times.
• Oversees and manages a broad range of work that may require the interpretation of more complex and less clearly defined issues.
• Performs work that requires a higher level of experience, or technical expertise than subordinates.

Professional Development
• Accountable for mentoring and guiding professional development of staff members to meet individual and organizational goals.
• Develops and delivers recommendations on staff performance and development.
• Instruction of team is limited to operational direction to achieve specific objectives/outcome.
• Responsible for the delivery of functional operational excellence and department objectives, including resource allocation and utilization.
• May participate in and provide input to organization-wide project teams.
• May be required to make judgments that are outside established processes and procedures.
• Demonstrates excellent organization and written and verbal communication skills and practical problem solving abilities.

May require up to 80% travel. Residence outside of identified location will be considered if the applicant is in a major city allowing for reasonable travel times via commercial airline.

Requirements:
Requirements

• Experience managing large scale systems integration, process improvement and/or organizational change management projects
• Strong negotiation, communication, leadership, and supervisory skills.
• High level of organization
• Ability to manage multiple projects simultaneously and prioritize appropriately.
• Excellent problem solving ability.
• Ability to remain objective.
• Proficiency in Word, Excel, Project, Visio, SharePoint and understanding of other software applications as needed.

Required
• Bachelor's degree
• 10+ years project management and business work experience

Preferred
• PMP Certification
• Master's or postgraduate degree
• Familiar with HMH products and processes
• Experience in K-12 Education

“Houghton Mifflin Harcourt is an Affirmative Action, Equal Opportunity Employer M/F/D/V and member of e-Verify.”]]>Fri, 14 Jun 2013 05:00:00 GMThttp://careers.hmhco.com/job/Charlotte-Professional-Services-Project-Manager-Job-NC-28201/2666325/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://careers.hmhco.com/job/Charlotte-Professional-Services-Project-Manager-Job-NC-28201/2666325/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Published Job Title: Professional Services Engineer
Published Division/Department: Professional Services Organization
Requisition #: 6068
State/Province/County: North Carolina
City: Charlotte
Country: United States
Percentage of Travel: 80% - 90%
Position Type: Full Time - Regular
Shift: 1st Shift
Interest Category: Educational Consulting/Professional Services

The services team within Houghton Mifflin Harcourt's Professional Services Group provides implementation services for our most sophisticated client programs that include both our traditional educational and next generation technology products. The candidate will be responsible for developing and demonstrating functional expertise in one or more technical areas of value to our clients including systems installation, systems configuration, systems integration, data conversion, data warehousing and analytics. Deliver high quality services to our clients in a profitable, efficient and effective manner.

Solution Development and Implementation:
Primary Accountabilities: Execution of the following HMH Processes:

1 Implementation lifecycle including:
Data analysis
Systems design
Testing
Systems integration

2 Service operation:
Incident management
Partner relationship management
Configuration management
Change management
Release management
Applications support

Client Relationship Management:

Primary Accountabilities: Establishing client relationships to provide an additional resource
to client and project teams for technical expertise.

Other responsibilities:

Primary Accountabilities: Execution of the following HMH Processes for their project(s):
1 Client Solutions
School administrative best practices
Classroom best practices
Curriculum best practices
Teacher performance best practices
Parental involvement best practices
Assessment best practices

2 Solutions implementation lifecycle including:
Business Analysis
Requirements definition and management
Testing

3 Service operation:
Applications support
Incident management

4 Additional solutions development and implementation processes as needed to ensure profitable,
efficient and effective delivery of professional services to our clients.

Marketing and Sales Support:

Primary Accountabilities: Provide strategic and tactical sales support.
Other responsibilities:
1 Other activities related to their functional expertise as assigned by:
Sr. Educational Specialist
Enterprise Services
Sr. Technology Implementation Engineer
Enterprise Services,
Solution Development and Implementation.

Requirements:
SKILLS/COMPETENCIES REQUIRED:
Experience utilizing
PERL
HTML 4
CSS 3
Batch Script Programing
Transfer Protocols
SQL server.

Ability to demonstrate knowledge and sustain IT operations and extend timely support services in order to resolve customer issues.
Proven ability to respond to incidents/problems appropriately and make educated recommendations/decisions to resolve problems and address underlying issues.
Proven ability to build and maintain key relationships with business units increasing IT's understanding of the business and helping the business understand how they can leverage IT to serve their needs.
Proven ability to understand the business and/or technology requirements and the ability to research and analyze solutions in order to meet customer needs.
Knowledge and skills to develop, maintain, and enhance technical solutions.
Effective communication and proven effective project management skills.
Required: BS/BA/BE or equivalent technical implementation experience; 10+ years large scale systems technical implementation and integration of both packaged software installation and package application customization.]]>Fri, 14 Jun 2013 05:00:00 GMThttp://careers.hmhco.com/job/Charlotte-Professional-Services-Engineer-Job-NC-28201/2666302/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://careers.hmhco.com/job/Charlotte-Professional-Services-Engineer-Job-NC-28201/2666302/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Published Job Title: Senior Education Professional Services Consultant
Published Division/Department: Professional Services Organization
Requisition #: 6092
State/Province/County: North Carolina
City: Charlotte
Country: United States
Percentage of Travel: 80% - 90%
Position Type: Full Time - Regular
Shift: 1st Shift
Interest Category: Educational Consulting/Professional Services

The Professional Services Organization provides implementation services for our most sophisticated clients for our traditional educational and next generation technology products. The Sr. Education Professional Services Consultant is responsible for providing leadership of consulting services for process change and technology projects for HMH clients designed to have a positive impact on educational outcomes. Individuals in this role will spend a majority of their time providing overall leadership for the project team as well as hands-on educational consulting at the client site. They will be expected to build and own strong relationships with client, partner and HMH personnel with objectives of deepening the relationships and growing the book of business. They will be expected to participate in internal initiatives designed to improve quality, efficiency and overall profitability of the organization.

Solution Development and Implementation:

Primary Accountabilities: Providing execution management and ensuring performance of the following HMH Processes for their assigned project(s):

a) Client Solutions

* Curriculum best practices
* Assessment best practices
* Classroom best practices
* Teacher performance best practices
* Parental involvement best practices
* School administrative best practices
b) Participation in and adherence to a structured implementation approach that includes::
* Discovery
* Planning
* Configuration
* Testing
* Rollout
* Transition to Support
c) Working with client, partner and HMH personnel to lead the solutions from proof-of-concept and pilot phases to the time at which the solution is transitioned to support including:
* Planning for and supporting new releases of processes and technology
* Diagnosing and recommending short-term and long-term fixes for issues
* Recommending long-term fixes for recurring problems

Additional solutions implementation tasks as need to ensure quality, profitable, efficient and effective delivery of professional services to HMH’s clients

Client Relationship Management:

Primary Accountabilities: Establishing client relationships so as to provide the single point of contact for the client for all matter related to the project. Act as the first contact in the path for client escalation. Able to identify and utilize the full breadth of HMH resources to ensure timely, profitable, efficient and effective resolution of client escalations. Demonstrate good judgment in identifying escalations requiring HMH management’s attention.

Professional Services Administration:

Primary Accountabilities: Working with client, partner and HMH personnel to ensure the proper functioning of the HMH team with regards to:

1) Ensuring adequate staffing skills and quantity

2) Ensuing appropriate management of HMH resources

3) Ensuring appropriate management of project financials and adherence to budget and scope control protocols

4) Additional professional services administration processes as need to ensure profitable, efficient and effective delivery of professional services to our clients

Marketing and Sales Support:

Primary Accountabilities: Provide strategic and tactical sales support. Assist sales account representatives with the development and execution of sales strategy within the account. Provide recommendations for establishing and maintaining the appropriate functional contact points between the Services and Marketing and Sales organizations.

Service Team Development:

Primary Accountabilities: Provide input to and ensuring performance of the following HMH functions within their functional areas of expertise:

a) Learning and development management

b) Learning resources creation and maintenance

c) Education and training delivery

d) Additional service team development processes as need to ensure profitable, efficient and effective delivery of professional services to our clients

Service Management:

Primary Accountabilities: Provide input to and ensuring performance of the following HMH functions within their functional areas of expertise:

a) Service strategy

b) Service design

c) Service performance management

d) Additional service management processes as need to ensure profitable, efficient and effective delivery of professional services to our clients

Vendor Management:

Primary Accountabilities: Provide vendor relationship management and vendor performance management for their portfolio of projects.

Other responsibilities: other activities related to their functional expertise as assigned,

Requirements:
Takes a big picture approach; interprets and synthesizes data, processes, customization and resource management to align training activities to divisional strategy and customer needs.

Mentors others to conceptualize activities in a broader scope.

Demonstrates expertise in assessing new developments/research in learning theories and methodologies and recommends enhancements to existing learning solutions and/or developments of new learning solutions.

Demonstrates expertise in the use of presentation methods by developing structured presentations that represent key ideas in a variety of ways. Makes effective use of resources (i.e. technology, handouts) to deliver an effective presentation.

Demonstrates confidence with and mastery of subject matter by providing innovative solutions/answers to challenges/questions.

Actively shares best practices, knowledge, and expertise with colleagues; coaches colleagues to higher performance levels. Establishes and maintains trust and credibility with external/internal partners and staff by demonstrating fairness and equity in interactions and continual fulfillment of commitments.

Ensures an environment of accountability Consistently anticipates customer needs and applies strategies to maintain high service levels and retain customer base for future opportunities. Acts as a resource, advocate, and counsel to help clients negotiate through administrative and funding issues

Effectively expresses ideas verbally and/or in writing, in individual or group situations; can get messages across that have the desired effect. Correctly interprets responses and adapts style and method accordingly. Creates an approachable environment by soliciting and accepting feedback openly. Speaks openly and honestly about issues, and provides constructive solutions. Successfully handles conflict. Makes decisions with sufficient, rather than complete, information. Balances data gathering and timelines and makes decisions to meet critical milestones.

EDUCATION & EXPERIENCE

Required: BS/BA or equivalent program executive experience 5+ years K-12 education industry experience including any combination of classroom, administrative and/or providing products and services. 3+ years delivering products and/or services to K-12 education customers. Experience with implementing K-12 educational technologies.

Preferred: Attained Board Certified Educator status. Experience delivering solutions for management consulting and/or technology companies. Experience in a leadership role in K-12 administration

“Houghton Mifflin Harcourt is an Affirmative Action, Equal Opportunity Employer M/F/D/V and member of e-Verify.”]]>Fri, 14 Jun 2013 05:00:00 GMThttp://careers.hmhco.com/job/Charlotte-Senior-Education-Professional-Services-Consultant-Job-NC-28201/2666276/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://careers.hmhco.com/job/Charlotte-Senior-Education-Professional-Services-Consultant-Job-NC-28201/2666276/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Published Job Title: Education Professional Services Consultant
Published Division/Department: Professional Services Organization
Requisition #: 6056
State/Province/County: North Carolina
City: Charlotte
Country: United States
Percentage of Travel: 80% - 90%
Position Type: Full Time - Regular
Shift: 1st Shift
Interest Category: Educational Consulting/Professional Services

The Professional Services Organization provides implementation services for our most sophisticated clients for our traditional educational and next generation technology products The Education Professional Services Consultant is responsible for providing leadership of consulting services for process change and technology projects for HMH clients designed to have a positive impact on educational outcomes. Individuals in this role will spend a majority of their time at the client site leveraging their experience in K-12 education best practices to deliver solutions using a structured implementation approach. They will be expected to build strong relationships with client, partner and HMH personnel. They will be expected to participate in internal initiatives designed to improve quality, efficiency and overall profitability of the organization. They may be asked to participate in pursuit of sales opportunities.Solution Delivery:

Primary Accountabilities:

a) Implementing process and technology solutions in a project setting that support one or more of the following:

• Curriculum best practices

• Assessment best practices

• Classroom best practices

• Teacher performance best practices

• Parental involvement best practices

• School administrative best practices

b) Participation in and adherence to a structured implementation approach that includes:

• Discovery

• Planning

• Configuration

• Testing

• Rollout

• Transition to Support

c) Working with client, partner and HMH personnel to support the solutions from proof-of-concept and pilot phases to the time at which the solution is transitioned to support including:

• Planning for and supporting new releases of processes and technology

• Diagnosing and recommending short-term and long-term fixes for issues

• Recommending long-term fixes for recurring problems

d) Additional solutions implementation tasks as need to ensure quality, profitable, efficient and effective delivery of professional services to HMH’s clients

Client Relationship Management:

Primary Accountabilities: Deliver solutions in a manner that demonstrates commitment to client success. Establish strong relationships with client staff and management that enhance the value received by the client.

Marketing and Sales Support:Primary Accountabilities: Assist in tactical sales pursuit activities as directed.

Other responsibilities: Actively participate in internal-focus initiatives to improve quality, efficiency and overall profitability of the organization. Plus, other activities as assigned.

Requirements:
SKILLS/COMPETENCIES REQUIRED

Demonstrates in-depth knowledge of learning principles, theories and methodologies in designing and developing effective learning solutions.Makes connections between theory and practice. Utilizes advanced knowledge of customers, systems, products, and/or competitors to formulate an effective presentation strategy; accommodates requests/new issues "on the fly". Identifies product/service gaps and leverages other HMH's product lines and services to ensure delivery of solutions to meet customer needs.Designs and implements strategies to ensure transfer of learning and partners with stakeholders as appropriate. Demonstrates ability to adapt behavior in response to new information or changing circumstances. Builds and maintains lasting cooperative partnerships with internal and external stakeholders and leverages relationships to meet division/organizational objectives within functional framework. Uses effective communication methods and fosters trust with others. Effectively expresses ideas verbally and/or in writing, in individual or group situations; can get messages across that have the desired effect. Correctly interprets responses and adapts style and method accordingly. Creates an approachable environment by soliciting and accepting feedback openly. Speaks openly and honestly about issues, and provides constructive solutions. Successfully handles conflict. Demonstrates awareness of and concern for entire process leading to expected result and the relationship between actions and results. Establishes or follows a course of action and a sequence of steps to ensure objectives are met. Makes timely decisions, takes bold, decisive action or makes commitments, despite conflict or uncertainty, after considering the available courses of action and the needs and values of others. Ability to work independently, with minimal guidance on day-to-day work and general instruction on new assignments, Acts as a resource for colleagues with less experience, May direct work of others

EDUCATION & EXPERIENCE

Required: BS/BA or equivalent experience; 3+ years K-12 education experience including any combination of classroom, administrative and/or providing products and services. Experience delivering process improvement and/or technology solutions in a consulting role.

Preferred: Experience delivering solutions for management consulting and/or technology companies. Experience delivering products and/or services to K-12 education customers.

“Houghton Mifflin Harcourt is an Affirmative Action, Equal Opportunity Employer M/F/D/V and member of e-Verify.”]]>Fri, 14 Jun 2013 05:00:00 GMThttp://careers.hmhco.com/job/Charlotte-Education-Professional-Services-Consultant-Job-NC-28201/2666313/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://careers.hmhco.com/job/Charlotte-Education-Professional-Services-Consultant-Job-NC-28201/2666313/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS