http://careers.hmhco.com/feeds/Entry-Level-Boston-MA-jobs/ Custom RSS Feed for Entry-Level-Boston-MA-jobs Mon, 20 May 2013 08:00:53 GMT en-us http://careers.hmhco.com/feeds/Entry-Level-Boston-MA-jobs/ 720 Published Job Title: Intern
Published Division/Department: Publishing Operations
Requisition #: 5870
State/Province/County: Massachusetts
City: Boston
Country: United States
Percentage of Travel: None
Position Type: Full Time - Intern
Shift: 1st Shift
Interest Category: Permissions

The Rights and Permissions Assistant assists in the processing of requests to include previously published literature in educational products. This position researches and communicates with rights holders for the purpose of obtaining permission for reprinting the material in our products. This includes processing contracts, maintaining database and archival files and preparing reports as required. This position may include some negotiation of fees and preparation of contracts. Projects will include:

•Assist with data entry for basal reading program, including agreement entries, processing payment vouchers and archiving final program hard copy files.

• Assist with the updating of State Standards procedures; enter contractual information in the database.

• Migrate data from previous database into new database and cleanse rolodex data preparation of migration.

• Archive hard copy files for agreements related to Boston office based projects.

Requirements Some College; proficiency in Microsoft Office applications; database applications; excellent written and verbal skills and attention to detail; previous office experience preferred.]]>Wed, 01 May 2013 00:00:00 GMThttp://careers.hmhco.com/job/Boston-Intern-Job-MA-02108/2576709/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://careers.hmhco.com/job/Boston-Intern-Job-MA-02108/2576709/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Published Job Title: Intern
Published Division/Department: Trade & Reference Publishers
Requisition #: 5490
State/Province/County: Massachusetts
City: Boston
Country: United States
Percentage of Travel: None
Position Type: Full Time - Intern
Shift: 1st Shift
Interest Category: Multimedia Product Development

As a member of the Digital Strategy Team, the Strategy Intern will work on a few different projects. The scope of these projects includes market and trend analysis, growth initiatives, evaluating specific digital initiatives, and improving workflow.

The work will include independent data gathering and analysis, summary of findings and preparation of presentations/memos to senior management, participation in team-based problem-solving, as well as collaboration with sales & marketing and other corporate staff functions such as production, distribution, and finance .

Performance skills required:
1. Excellent quantitative and problem-solving skills
2. Comfortable working in a quickly changing environment
3. Strong oral and written communication skills, including presentation capabilities

Requirements:
Requirements :

Ideal candidate MBA grad or an undergraduate in Business.]]>Sat, 18 May 2013 05:31:00 GMThttp://careers.hmhco.com/job/Boston-Intern-Job-MA-02108/2356589/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://careers.hmhco.com/job/Boston-Intern-Job-MA-02108/2356589/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Published Job Title: Intern
Published Division/Department: Trade & Reference Publishers
Requisition #: 5894
State/Province/County: Massachusetts
City: Boston
Country: United States
Percentage of Travel: None
Position Type: Full Time - Intern
Shift: 1st Shift
Interest Category: Administrative / Executive

Interns play a crucial role in the publicity department at Houghton Mifflin Harcourt. They are integrated into the department, joining publicity meetings and participating at publicity department brainstorming video conferences. Specifically, our interns learn how to do the following: -Assist with publicity campaigns for high profile authors; -Learn to create press kits (draft up press releases, conduct author interviews, write fact sheets, etc.); -Learn to contact media and schedule media interviews and arrange author tours; -Pitch phone radio interviews for authors; -Perform blog/website research for a variety of books; -Form partnerships with appropriate organizations for various books; -Track media coverage, compile reviews/interviews/features, and fill review copy requests. -Join at least one in-town author event each season.
Requirements
* Love of books
* Great writing skills
* Out-of-the-box thinking
* Ability to multitask
* Terrific organizational skills]]>Tue, 07 May 2013 00:00:00 GMThttp://careers.hmhco.com/job/Boston-Intern-Job-MA-02108/2585557/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://careers.hmhco.com/job/Boston-Intern-Job-MA-02108/2585557/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Published Job Title: Internal Audit Intern
Published Division/Department: Corporate Finance/Accounting
Requisition #: 5863
State/Province/County: Massachusetts
City: Boston
Country: United States
Percentage of Travel: 10% - 20%
Position Type: Full Time - Intern
Shift: 1st Shift
Interest Category: Finance

The individual will be part of a small team devoted to value-added services, high performance and career advancement for each of its members. This is not a position designed for someone interested in sitting in a cubicle all day working alone. Work is done in a team atmosphere with frequent interaction with company process owners and leaders.

The Manager and VP of the department both have degrees from Northeastern University and take pride in mentoring and developing young professionals.

Reporting to the Manager - Internal Audit, the right candidate will assist in executing discrete financial and operational audits, provide ad hoc advice to process owners and help draft internal audit reports for issuance by the VP - Internal Audit. The internal auditor will develop the ability to participate in the audit planning process, workpaper preparation and discussion of audit findings with the process owner auditee.

Candidates must have willingness to do overnight business travel with relatively short notice.

Requirements:
Skills –
- Knowledge of Sarbanes-Oxley
- Coursework or experience in Auditing
- Critical Thinking

Personal Qualities –
- Strong Professional Presence
- Ability to work in a team environment
- Verbal and written communication skills
- Continuous self-improvement mentality
- Willingness to partner with auditees and process owners to achieve world-class processes.

Soft skills will be valued greater than specific technical skills]]>Mon, 29 Apr 2013 00:00:00 GMThttp://careers.hmhco.com/job/Orlando-Internal-Audit-Intern-Job-FL-32801/2571666/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://careers.hmhco.com/job/Orlando-Internal-Audit-Intern-Job-FL-32801/2571666/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Published Job Title: Intern - Communications
Published Division/Department: Corporate Communications
Requisition #: 5890
State/Province/County: Massachusetts
City: Boston
Country: United States
Percentage of Travel: None
Position Type: Part Time - Intern
Shift: 1st Shift
Interest Category: Communications

The communications intern will assist the corporate communications team with daily internal and external communications activities to help deliver effective communications across various channels, including the Company blog and newsletter, internal TV channel and intranet, corporate website, as well as contributing to media relations campaigns and event planning. Daily tasks may include:

Research

* Assembling media lists
* Competitor analysis
* Identifying relevant awards opportunities

Copywriting

* Drafting, editing, and formatting internal communications, such as key personnel announcements, web copy, articles of interest, and blog posts
* Press release writing/media briefs

Media Monitoring

* Identifying news trends
* Identifying potential new opportunities

Web Presence

* Social media coordination
* Facilitate building HMH’s asset library

Misc.

* Supporting the communications team with any general office assistance or clerical duties as needed
* Assembling media kits, marketing materials, etc.

Requirements:
The ideal candidate is a college student interested in communications, PR, or marketing. He/she must possess strong written and oral communications skills. Must be well organized, detail oriented, and able to work on multiple projects simultaneously and within deadlines. A proficiency in Microsoft Office and familiarity with Adobe Photoshop and web production is a plus.]]>Mon, 06 May 2013 00:00:00 GMThttp://careers.hmhco.com/job/Boston-Intern-Communications-Job-MA-02108/2583212/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://careers.hmhco.com/job/Boston-Intern-Communications-Job-MA-02108/2583212/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Published Job Title: Software Developer Intern
Published Division/Department: Information Technology
Requisition #: 5636
State/Province/County: Massachusetts
City: Boston
Country: United States
Percentage of Travel: None
Position Type: Full Time - Intern
Shift: 1st Shift
Interest Category: Information Technology

HMH aims to spark a lifelong love of learning in every individual we touch. Our challenge and our passion is to combine cutting-edge research, editorial excellence and technological innovation to improve teaching and learning environments and solve complex literacy and education challenges. We are among the world’s largest providers of pre-K–12 education solutions and one of its longest-established publishing houses. We deliver interactive, results-driven education solutions to 60 million students in 120 countries; and we publish renowned and awarded novels, non-fiction, children's books and reference works for readers throughout the world.

The Opportunity:

HMH is seeking students interested in software development internships. Our IT internship program offers opportunities for students to get hands on exposure to meaningful projects impacting our department commitments and strategy.

Each of our internships is focused on a business problem, project or body of research where you will be working with industry thought leaders in your field of practice. We provide dynamic opportunities for you interface with top departmental and company leadership as well as social opportunities for you to bond with fellow interns. If you are looking for a great place to start your career in the publishing industry, consider Houghton Mifflin Harcourt.

The development internship requires very strong technical and communications skills. This role will have responsibility related to technical implementations working alongside a team of engineers, test engineers and product stakeholders. This is a hands-on development role and requires a strong software development background. The intern will participate in all phases of development from definition and design through implementation, debugging, testing and deployment to ensure all work is to the highest standards. The intern will support component design, development and maintenance. Have responsibilities for code reviews and technical quality standards within the project team. Carry out meticulous automated unit tests to ensure a high quality deliverable into QA. Assist in defining structured practices especially in source code management, build and release management. Participate in usability reviews and lead improvements in front end design. Use appropriate tools to maintain version control and build processes.

Requirements:
The Requirements:

A bachelor’s, masters or MBA candidate. If pursuing an undergraduate degree, junior or senior year students are preferred.

Excellent JavaScript, HTML5 and CSS3 skills

Experienced in developing dynamic JavaScript Applications.

Good understanding of web technologies, usability, object oriented programming and development frameworks.

Requires a very strong level of interpersonal and communication (verbal and written) skills

Front end automated testing

Cross browser and cross device web app development]]>Sat, 11 May 2013 02:59:00 GMThttp://careers.hmhco.com/job/Boston-Software-Developer-Intern-Job-MA-02108/2428415/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://careers.hmhco.com/job/Boston-Software-Developer-Intern-Job-MA-02108/2428415/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Published Job Title: Associate QA Development Specialist
Published Division/Department: Global Supply Chain
Requisition #: 5782
State/Province/County: Florida
City: Orlando
Country: United States
Percentage of Travel: None
Position Type: Full Time - Temporary
Shift: 1st Shift
Interest Category: Customer Service / Client Care
Under general direction of the Manager, CS Training, QA and Knowledge Management, the QA and Development Specialist monitors quality for a variety of customer transactions and identifies trends and opportunities for increased levels of performance. Uses quality data and information on new products and processes to assist in the design, development and facilitation of training. Responsible for creating/updating documents in Knowledge Database.

Monitors and reviews critical customer touchpoints which may include customer calls, orders, email inquiries and other customer interactions and provides quality results, feedback, training recommendations to CE Management team.
Uses quality data and information on new products and processes to assist in the design, development and facilitation of training. Develops training materials and tools such as job aides, in person and web-based training and multi-media training tools to meet learner needs. Measures effectiveness of training thru knowledge checks and monitoring of customer interactions.
Reviews/maintains knowledge database and develops/updates process and product documents to assist teams in responding to customer inquiries.

Requirements:
- 2-3 years relevant experience in order entry for School and/or Trade

- Prior experience in quality review and/or training development and facilitation]]>Sat, 11 May 2013 02:59:00 GMThttp://careers.hmhco.com/job/Orlando-Associate-QA-Development-Specialist-Job-FL-32801/2544917/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://careers.hmhco.com/job/Orlando-Associate-QA-Development-Specialist-Job-FL-32801/2544917/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Published Job Title: Intern
Published Division/Department: Trade & Reference Publishers
Requisition #: 5920
State/Province/County: New York
City: New York City
Country: United States
Percentage of Travel: None
Position Type: Part Time - Intern
Shift: 1st Shift
Interest Category: Editorial

Intern will have the opportunity to observe and participate in all aspects of children’s books publishing—from manuscript stage to finished books—and will work with the editorial, design, and marketing departments. Duties include clerical work such as maintaining the archival library and editorial files, logging submissions, and some photocopying. In addition, Intern will have the opportunity to correspond with authors and illustrators, sit in on editorial meetings, screen art and manuscript submissions, and write reader reports. This is a 15 week paid internship starting in June of 2013.
Requirements Previous experience in the publishing industry preferred. Intern should have some previous office experience and a strong interest in books for young people and the publishing industry in general.]]>Thu, 16 May 2013 00:00:00 GMThttp://careers.hmhco.com/job/New-York-City-Intern-Job-NY-10001/2602362/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://careers.hmhco.com/job/New-York-City-Intern-Job-NY-10001/2602362/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Published Job Title: Business Desk Specialist - Proposal Coord
Published Division/Department: Sales Operations
Requisition #: 5796
State/Province/County: Illinois
City: Rolling Meadows
Country: United States
Percentage of Travel: None
Position Type: Full Time - Regular
Shift: 1st Shift
Interest Category: Sales / Business Development

JOB TITLE: Business Desk Specialist

TITLE REPORTING TO: Business Desk Manager

OVERALL RESPONSIBILITY: Describes the overall role that a potential incumbent be responsible for. Generally discusses a high level description of the responsibilities and reporting structure surrounding the title.

The Business Desk (BD) Specialist coordinates drafting state and/or local bid paperwork in accordance with defined bid process and state/local regulations. The BD Specialist coordinates drafting list of submission samples that may be required as part of the bid process. The BD Specialist is responsible for monitoring daily subscription reports that detail RFP’s or Invitation to Bid opportunities, as well as any necessary registration in order to access these opportunities. The BD Specialist must have a basic understanding of the bid process, as well as with HMH policies and procedures.

PRIMARY ACCOUNTABILITIES

The BD Specialist completes assigned activities to contribute to successful submission of bid and/or proposal, as well as other materials for assigned opportunities. Assigned activities may include: creating draft of bid and/or submission pack BOMs, utilizing approved product, pricing and gratis information, requesting Form B & Form M warranties, and coordinating the collection of other documents or materials required for a bid proposal.

The BD Specialist will monitor daily bid service subscriptions to identify RFP or other sales opportunities for review by Business Desk Manager.

The BD Specialist will assist with researching any internal or external customer questions regarding contract terms or pricing conditions.

Coordinates preparation and assembly of proposal materials to ensure the accurate and timely delivery to the customer. Assigned activities may include working with copy center for production, burning electronic copies of response, printing and collating of proposal materials, etc.), and maintaining computerized and hard-copy files of propos.

Assist with final execution of contract documents, recording of contract terms in company databases, i.e, SAP, and archival of executed contracts according to company policy.

Other projects as assigned

Requirements:
SKILLS/COMPETENCIES REQUIRED

These skills should outline the necessary abilities that would be required to perform the job. Be sure to include only skills that correlate directly to the job. For example, an expertise in excel or MS word would not be necessary for a role that would not require any computer usage.

BD Specialist has a basic understanding of contract law. Ability to organize, prioritize tasks and meet deadlines. B&C Specialist knows when to escalate potential problems.

EDUCATION & EXPERIENCE

Required: Similar to the skills/competencies section, ensure that the education & experience match the job the employee is going to be performing. For Example, an entry level position would not require a Master’s Degree.

Bachelors Degree

1-4 years of experience working with RFP, state and/or local bids and resulting contracts. Preferred: Elements that are still directly related to the job but could be taught or are not critical to the decision of which incumbent to hire. APMP or PMP certification, helpful.

“Houghton Mifflin Harcourt is an Affirmative Action, Equal Opportunity Employer M/F/D/V and member of e-Verify.”

*LI-CT1

J2W:CB Exp. 06/27/13]]>Wed, 01 May 2013 03:00:00 GMThttp://careers.hmhco.com/job/Rolling-Meadows-Business-Desk-Specialist-Proposal-Coord-Job-IL-60008/2525730/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://careers.hmhco.com/job/Rolling-Meadows-Business-Desk-Specialist-Proposal-Coord-Job-IL-60008/2525730/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Published Job Title: Intern -
Published Division/Department: Global Supply Chain
Requisition #: 5550
State/Province/County: Illinois
City: Evanston
Country: United States
Percentage of Travel: None
Position Type: Full Time - Intern
Shift: 1st Shift
Interest Category: Supply Chain

The Supply Chain Technologies and Analytics department is responsible for providing business analysis and technology solutions for the Global Supply Chain organization at Houghton Mifflin Harourt. The Department serves as subject matter expertise on technology related to GSC and is responsible for driving many GSC initiatives.

This Internship role will be primarily focused on reporting and data analysis. The role will span many different types of work, including:

· Data mart maintenance

· Forecasting and inventory planning maintenance

· Fill rate performance measurement

· Overall business performance measurement

Requirements:
Requirements:

· Pursuing a Bachelor’s degree Global Supply Chain, Business, Computer Science or a related field.

· Strong Excel and data analysis skills.

· Previous general office or corporate experience a plus.

· Interest in technology driven business solutions.

· Ability to communicate effectively in written and verbal communications.

· Proficient knowledge of Microsoft Office applications

· Exposure or experience to SAP, Chrystal Reports, etc. a plus.

· Exposure or experience to .NET language (preferably C#) a plus.]]>Fri, 03 May 2013 03:00:00 GMThttp://careers.hmhco.com/job/Evanston-Intern-Job-IL-60201/2414122/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://careers.hmhco.com/job/Evanston-Intern-Job-IL-60201/2414122/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Published Job Title: Vice President, Customer Experience
Published Division/Department: Global Supply Chain
Requisition #: 5528
State/Province/County: Florida
City: Orlando
Country: United States
Percentage of Travel: 20% - 30%
Position Type: Full Time - Regular
Shift: 1st Shift
Interest Category: Customer Service / Client Care

Directly responsible for the full capability, functionality and performance of the customer service function ensuring a customer centric approach to dealing with customers; implements practices to reduce costs and improve service quality in the full spectrum of customer touch-points; performs duties associated with creating and implementing the strategies of the customer service function making customer service a competitive advantage over our competition.

PRIMARY ACCOUNTABILITIES:
Strategic Planning
• Develop relationship and interface with external and internal customers in an effort to understand the needs of each group. Based on needs, develops and implements new strategies to provide the desired level of service to stakeholders continuously improving customer experiences.

Continuous Improvement
• Directs initiatives, driving stakeholder and or cross-functional collaboration to insure high quality decisions and results are achieved. Leads change management efforts to insure a state of continuous improvement in customer service operations. Researches, evaluates and recommends outsource solutions in an effort to reduce operating expenses without sacrificing service levels.

Customer Service Operations
• Leads strategy and implementation of all customer service functional areas, including order entry and order management; reporting, measures and metrics; product knowledge and training; Order to Cash processes; and Key Accounts and Customer Relations.

People management, leadership and management development
• Lead, develop and retain a leadership team providing coaching and developmental opportunities that continuously build both individual and team capabilities.

• Other duties and projects as assigned
Requirements

SKILLS/COMPETENCIES REQUIRED:
University degree in Business or related field
15 years of Customer Service leadership experience
5 years Experience in supply chain technology/processes such as APO, SAP R/3, JIT, ERP
15 years people management and leadership
Ability to travel

HMH is an equal opportunity, affirmative action employer m/f/d/v and member of e-Verify.

J2W:CB Exp. 02/12/13]]>Sat, 04 May 2013 02:59:00 GMThttp://careers.hmhco.com/job/Orlando-Vice-President%2C-Customer-Experience-Job-FL-32801/2373514/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://careers.hmhco.com/job/Orlando-Vice-President%2C-Customer-Experience-Job-FL-32801/2373514/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Published Job Title: Sr Sales Associate
Published Division/Department: US Sales
Requisition #: 5907
State/Province/County: Illinois
City: Rolling Meadows
Country: United States
Percentage of Travel: 0 - 10%
Position Type: Full Time - Regular
Shift: 1st Shift
Interest Category: Sales / Business Development

Job Title Sr. Sales Support Representative (Sr. SSR) Tier II Support

Reports To Supervisor, Sales Support

Department/Division K12, Adult Ed, & Adjacent Markets

Purpose of the Role:

Provide tier 2 support to the territory which includes gratis research and entry, digital product support, bookrooms, process improvements, complex pilots, and cost proposals, and submissions for bids and contracts. Maintain a high level of product and system knowledge. Assist with the training and implementation of other initiatives to sales support reps.

Provide professional, courteous, timely, and efficient support to sales representatives, per diems, consultants, district managers, vice presidents, and customers at all times. Answer inbound calls.

Build and maintain positive working relationships and trust with Tier I SSR through communication and actions. Be a leader and driver of change and continuously impact customers and sales support with understanding the department goals.

Job Responsibilities:

-Enter gratis orders if they require research or templates do not exist.

-Enter complex Cost Proposals.

-Support digital products through the creation of CPs and TRFs, work directly with customer to obtain information needed on TRF.

-Handle bookrooms requests for territory.

-Suggest and communicate process improvements.

-Enter pilots when complexity or scope requires second level approval

-Oversee State submission duties to assure the schedule is maintained.

-Assist with or create cost proposals within 24-48 hour time frame.

-Process, monitor, and track Samples, Pilots, & Gratis orders and communicate status updates/progress to SSR.

-Maintain Product & System competency of SFDC, SAP, Sales Central, and Customer Care; have extensive knowledge of K12.

-Attend ongoing product and system training and provide training for team members to enhance job performance.

-Communicate with the sales representatives and regional vice presidents to problem solve, troubleshoot, facilitate, and coordinate sales related activities.

-Responsible for thorough knowledge of all department operations. Independent management of priorities as well as ongoing positive communication within the department and other supporting departments and divisions.

-Perform other assignments in accordance with company policy and legal requirements as assigned by supervisor or lead (reports, special projects, provide quarterly feedback to supervisor/back-up supervisor).

-Collaborate with Tier I Sales Support Representatives to identify and escalate issues to Tier II level. When necessary escalate to Sales Support Supervisor or Manager.

Requirements:
Core Competencies: (Required Behaviors and Key Principles)

Adaptability

Maintaining effectiveness when experiencing major changes in work responsibilities or environment; adjusting effectively to work within new work structures, processes, requirements, or cultures.

Approaches change or newness positively – Treats change and new situations as opportunities for learning or growth; identifies the benefits of change; speaks positively about the change to others.

Adjusts behavior – Quickly modifies behavior to deal effectively with changes in the work environment; tries new approaches appropriate for new or changed situations; does not persist with ineffective behaviors.

Building Customer Loyalty

Effectively meeting customer needs; building productive customer relationships; taking responsibility for customer satisfaction and loyalty.

Establishes good interpersonal relationships – Helps people feel valued, appreciated, and included in discussions (enhances self-esteem, empathizes, involves, discloses, supports).

Clarifies the current situation

Asks questions to determine needs; listens carefully; provides appropriate information; summarizes to check understanding.

Confirms satisfaction

Asks questions to check for satisfaction; commits to follow-through, if appropriate; thanks customer.

Takes the "HEAT"

Handles upset customers by hearing the customer out, empathizing, apologizing, and taking personal responsibility for resolving customer problems / issues.

Communication

Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message.

Adjusts to the audience

Frames message in line with audience experience, background, and expectations; uses terms, examples, and analogies that are meaningful to the audience.

Ensures understanding

Seeks input from audience; checks understanding; presents message in different ways to enhance understanding.

Comprehends communication from others

Attends to messages from others; correctly interprets messages and responds appropriately.

Continuous Improvement

Originating action to improve existing conditions and processes; identifying improvement opportunities, generating ideas, and implementing solutions.

Identifies opportunities - Reviews processes to determine any gaps between current outputs and expected requirements.

Determines causes - Identifies conditions that contribute to gaps or key variances; explores relationships between conditions and outcomes; distinguishes causes from symptoms and identifies primary causes.

Implements improvements - Tests solutions; gathers feedback on effectiveness; reviews impact on baseline measures; modifies solutions as appropriate to ensure effectiveness.

Contributing to Team Success

Actively participates as a member of a team to move the team toward the completion of goals.

Facilitates goal accomplishment - Makes procedural or process suggestions for achieving team goals or performing team functions; provides necessary resources or helps to remove obstacles to help the team accomplish its goals.

Involves others – Listens to and fully involves others in team decisions and actions; values and uses individual differences and talents.

Models commitment - Adheres to the team's expectations and guidelines; fulfills team responsibilities; demonstrates personal commitment to the team.

Managing Work (includes Time Management)

Effectively manages one's time and resources to ensure that work is completed efficiently.

Prioritizes - Identifies more critical and less critical activities and tasks; adjusts priorities when appropriate.

Schedules - Effectively allocates own time to complete work; coordinates own and others' schedules to avoid conflicts.

Leverages resources - Takes advantage of available resources (individuals, processes, departments, and tools) to complete work efficiently.

Quality Orientation

Accomplishing tasks by considering all areas involved, no matter how small; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over a period of time.

Follows procedures - Accurately and carefully follows established procedures for completing work tasks; Ensures high-quality output; vigilantly watches over job processes, tasks, and work products to ensure freedom from errors, omissions, or defects; initiates action to correct quality problems or notifies others of quality issues as appropriate.

Technical / Professional Knowledge and Skills

Having achieved a satisfactory level of technical and professional skill or knowledge in position-related areas; keeping up with current developments and trends in areas of expertise.

Understands technical terminology and developments - Knows how and when to apply a technical skill or procedure; Performs complex tasks in area of expertise.

Requirements: Educational requirements, years of experience and any physical requirements.

-3-5 years of experience in a sales support role or a related field.

-3-5 years or more HMH Sales Support experience preferred.

-High School Diploma required; AA/BS/BA degree preferred.

-Proficient in MS Office (Word and Excel)

-Excellent oral and written communication and customer service skills required.

-Sales Force.com and SAP experience highly preferred.

-Must thrive in a fast-paced, results-oriented, collaborative environment.

Houghton Mifflin Harcourt is an affirmative action, equal opportunity employer and member of E-Verify.

*LI-CT1

J2W:CB Exp. 06/15/13]]>Fri, 10 May 2013 00:00:00 GMThttp://careers.hmhco.com/job/Rolling-Meadows-Sr-Sales-Associate-Job-IL-60008/2592382/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://careers.hmhco.com/job/Rolling-Meadows-Sr-Sales-Associate-Job-IL-60008/2592382/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Published Job Title: Sr Sales Associate
Published Division/Department: US Sales
Requisition #: 5909
State/Province/County: Texas
City: Austin
Country: United States
Percentage of Travel: 0 - 10%
Position Type: Full Time - Regular
Shift: 1st Shift
Interest Category: Sales / Business Development

Job Title Sr. Sales Support Representative (Sr. SSR) Tier II Support

Reports To Supervisor, Sales Support

Department/Division K12, Adult Ed, & Adjacent Markets

Purpose of the Role:

Provide tier 2 support to the territory which includes gratis research and entry, digital product support, bookrooms, process improvements, complex pilots, and cost proposals, and submissions for bids and contracts. Maintain a high level of product and system knowledge. Assist with the training and implementation of other initiatives to sales support reps.

Provide professional, courteous, timely, and efficient support to sales representatives, per diems, consultants, district managers, vice presidents, and customers at all times. Answer inbound calls.

Build and maintain positive working relationships and trust with Tier I SSR through communication and actions. Be a leader and driver of change and continuously impact customers and sales support with understanding the department goals.

Job Responsibilities:

-Enter gratis orders if they require research or templates do not exist.

-Enter complex Cost Proposals.

-Support digital products through the creation of CPs and TRFs, work directly with customer to obtain information needed on TRF.

-Handle bookrooms requests for territory.

-Suggest and communicate process improvements.

-Enter pilots when complexity or scope requires second level approval

-Oversee State submission duties to assure the schedule is maintained.

-Assist with or create cost proposals within 24-48 hour time frame.

-Process, monitor, and track Samples, Pilots, & Gratis orders and communicate status updates/progress to SSR.

-Maintain Product & System competency of SFDC, SAP, Sales Central, and Customer Care; have extensive knowledge of K12.

-Attend ongoing product and system training and provide training for team members to enhance job performance.

-Communicate with the sales representatives and regional vice presidents to problem solve, troubleshoot, facilitate, and coordinate sales related activities.

-Responsible for thorough knowledge of all department operations. Independent management of priorities as well as ongoing positive communication within the department and other supporting departments and divisions.

-Perform other assignments in accordance with company policy and legal requirements as assigned by supervisor or lead (reports, special projects, provide quarterly feedback to supervisor/back-up supervisor).

-Collaborate with Tier I Sales Support Representatives to identify and escalate issues to Tier II level. When necessary escalate to Sales Support Supervisor or Manager.

Requirements:
Core Competencies: (Required Behaviors and Key Principles)

Adaptability

Maintaining effectiveness when experiencing major changes in work responsibilities or environment; adjusting effectively to work within new work structures, processes, requirements, or cultures.

Approaches change or newness positively – Treats change and new situations as opportunities for learning or growth; identifies the benefits of change; speaks positively about the change to others.

Adjusts behavior – Quickly modifies behavior to deal effectively with changes in the work environment; tries new approaches appropriate for new or changed situations; does not persist with ineffective behaviors.

Building Customer Loyalty

Effectively meeting customer needs; building productive customer relationships; taking responsibility for customer satisfaction and loyalty.

Establishes good interpersonal relationships – Helps people feel valued, appreciated, and included in discussions (enhances self-esteem, empathizes, involves, discloses, supports).

Clarifies the current situation

Asks questions to determine needs; listens carefully; provides appropriate information; summarizes to check understanding.

Confirms satisfaction

Asks questions to check for satisfaction; commits to follow-through, if appropriate; thanks customer.

Takes the "HEAT"

Handles upset customers by hearing the customer out, empathizing, apologizing, and taking personal responsibility for resolving customer problems / issues.

Communication

Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message.

Adjusts to the audience

Frames message in line with audience experience, background, and expectations; uses terms, examples, and analogies that are meaningful to the audience.

Ensures understanding

Seeks input from audience; checks understanding; presents message in different ways to enhance understanding.

Comprehends communication from others

Attends to messages from others; correctly interprets messages and responds appropriately.

Continuous Improvement

Originating action to improve existing conditions and processes; identifying improvement opportunities, generating ideas, and implementing solutions.

Identifies opportunities - Reviews processes to determine any gaps between current outputs and expected requirements.

Determines causes - Identifies conditions that contribute to gaps or key variances; explores relationships between conditions and outcomes; distinguishes causes from symptoms and identifies primary causes.

Implements improvements - Tests solutions; gathers feedback on effectiveness; reviews impact on baseline measures; modifies solutions as appropriate to ensure effectiveness.

Contributing to Team Success

Actively participates as a member of a team to move the team toward the completion of goals.

Facilitates goal accomplishment - Makes procedural or process suggestions for achieving team goals or performing team functions; provides necessary resources or helps to remove obstacles to help the team accomplish its goals.

Involves others – Listens to and fully involves others in team decisions and actions; values and uses individual differences and talents.

Models commitment - Adheres to the team's expectations and guidelines; fulfills team responsibilities; demonstrates personal commitment to the team.

Managing Work (includes Time Management)

Effectively manages one's time and resources to ensure that work is completed efficiently.

Prioritizes - Identifies more critical and less critical activities and tasks; adjusts priorities when appropriate.

Schedules - Effectively allocates own time to complete work; coordinates own and others' schedules to avoid conflicts.

Leverages resources - Takes advantage of available resources (individuals, processes, departments, and tools) to complete work efficiently.

Quality Orientation

Accomplishing tasks by considering all areas involved, no matter how small; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over a period of time.

Follows procedures - Accurately and carefully follows established procedures for completing work tasks; Ensures high-quality output; vigilantly watches over job processes, tasks, and work products to ensure freedom from errors, omissions, or defects; initiates action to correct quality problems or notifies others of quality issues as appropriate.

Technical / Professional Knowledge and Skills

Having achieved a satisfactory level of technical and professional skill or knowledge in position-related areas; keeping up with current developments and trends in areas of expertise.

Understands technical terminology and developments - Knows how and when to apply a technical skill or procedure; Performs complex tasks in area of expertise.

Requirements: Educational requirements, years of experience and any physical requirements.

-3-5 years of experience in a sales support role or a related field.

-3-5 years or more HMH Sales Support experience preferred.

-High School Diploma required; AA/BS/BA degree preferred.

-Proficient in MS Office (Word and Excel)

-Excellent oral and written communication and customer service skills required.

-Sales Force.com and SAP experience highly preferred.

-Must thrive in a fast-paced, results-oriented, collaborative environment.]]>Tue, 14 May 2013 00:00:00 GMThttp://careers.hmhco.com/job/Austin-Sr-Sales-Associate-Job-TX-73301/2597446/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://careers.hmhco.com/job/Austin-Sr-Sales-Associate-Job-TX-73301/2597446/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Published Job Title: Sr. Customer Service Rep
Published Division/Department: Global Supply Chain
Requisition #: 5823
State/Province/County: Florida
City: Orlando
Country: United States
Percentage of Travel: None
Position Type: Full Time - Regular
Shift: 1st Shift
Interest Category: Customer Service / Client Care
Provide customer service support and information to all external and internal customers including Sales Force, corporate departments and other business unit employees at a level that meets or exceeds expectations. To be successful the Senior CSR must have extensive product knowledge; a thorough understanding of SAP, its reports and interfaces; excellent communication skills and problem solving abilities; and excellent computer skills. They must have knowledge of complex pricing and contracts, discounts, special promotions, and product configuration as well as gratis and sample guidelines and policies for customers. They need to understand overall terms and conditions of promotions, special discounts and contracts. They may also be responsible for processing customer return authorizations and may be asked to process credits for returns received in the various warehouses. They must ensure that the returns are credited at the correct price and discount based on purchase history, agreed upon return limits or contracts and return policies. They may process billing adjustments against transactions processed through the order fulfillment system. Sr. Customer Service Representatives may be aligned to the Order Entry, Order Management or other Customer Experience functional areas. Their knowledge of the business, product, systems and customer base may result in assignment of special projects to correct transactions due to processing issues, a change in business policy or incorrect master data information. They may also be assigned as liaison to key customers, sales reps, sales managers or asked to coordinate certain processing areas with the department and business unit.

Some Sr. CSRs may function as a Team Lead. Team Leads will also mentor CSRs assigned to their sales territory. They will review all orders received for their territory above a certain dollar amount and provide a large order checklist and instructions to CSRs to be used when processing those large orders. They will oversee proofing the large orders and returns and adjustments to ensure accuracy. The Sr. CSR Team Lead will be the liaison for Customer Service with the Sales Regional Vice Presidents and District Managers in their sales territory. In addition they may assist in or be responsible for training other CSR’s, and fill in for the Supervisor as needed.

Process sales quotations, samples, orders, credits, returns and order adjustments accurately in SAP. Communicate backorders, substitutions, pricing, and product compatibility issues to customers. Evaluate order requirements and insure that customer, inventory and system requirements are met before processing. Understand the system interfaces to and from SAP, Esker and Salesforce.com as well as the downstream processes. Thorough understanding of policies, processes and procedures is required in order to assure accurate information is communicated. Must utilize good judgment and be able to make decisions independently.

Provide positive and timely responses to internal and external customer phone calls and emails. Handle key customers and sales reps as assigned. Provide a positive customer experience that will promote future business through courteous and prompt responses to phone, mail and email communications. Give customers and sales force clear and accurate information regarding product, procedures, and status of orders and returns.

Research inquiries on a timely basis and resolve customer order issues (i.e. incomplete or incorrect ordering, shipping, pricing, returns and/or billing problems). Provide SAP queries regarding backorders and transactions to both customers and sales force. Understand and monitor SAP reports to insure individual processing in SAP is correct and complete. Possess knowledge of Supply Chain processes insuring that accurate information is passed to all customers regarding product attributes and inventory availability.

Accurate and timely implementation of special projects as assigned. Train and/or assist with training the CS staff. Contribute to team effort and provide backup support to co-representatives; follow departmental policies and procedures in addition to other duties as assigned. Mentor and assist in training new hires and summer temps. Mentor and assist CSRs in their territory. If also a Team Lead, fill in for Supervisor as needed and other activities of a supervisory nature.

Answer questions, process orders, participate in special projects demonstrating a knowledge of all company products and in depth knowledge of products sold, special discounts, pricing and contracts as well as gratis and samples guidelines for customers, including how to access and interpret information in SAP and downstream systems that are utilized by our customers.

Requirements Ability to make decisions with minimal supervision and handle a high volume of incoming calls, emails and paperwork. Excellent analytical and problem solving skills. Ability to multi-task and work in a team environment. Excellent oral and written communications skills. Thorough working knowledge of various software packages including, SAP, Excel and Word. Strong organizational skills and ability to prioritize workload.

Must be willing to work considerable overtime

*
*

Houghton Mifflin Harcourt is an affirmative action, equal opportunity employer and member of E-Verify.

*LI-CT1

J2W:CB Exp. 06/18/13]]>Mon, 29 Apr 2013 00:00:00 GMThttp://careers.hmhco.com/job/Orlando-Sr_-Customer-Service-Rep-Job-FL-32801/2571665/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://careers.hmhco.com/job/Orlando-Sr_-Customer-Service-Rep-Job-FL-32801/2571665/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Published Job Title: Financial/Operations Analyst
Published Division/Department: Sales Operations
Requisition #: 5730
State/Province/County: Florida
City: Orlando
Country: United States
Percentage of Travel: 10% - 20%
Position Type: Full Time - Regular
Shift: 1st Shift
Interest Category: Finance

Under general supervision, the Sr. Financial Analyst performs complex budgeting and accounting functions; conducts financial, statistical, and analytical studies; prepares and assists in the preparation of financial reports, statements, and analyses according to prescribed guidelines; performs related duties as required. This position will support multiple Sales Operations groups in the Domestic Sales organization.

Supervisory Responsibilities: None; provides assistance and guidance to other staff assigned to business units within supported business vertical.

Duties and Responsibilities:
Accounting
Performs complex accounting functions for business units
Coordinate, prepare and review month-end closing process, accounting entries and documents
Perform periodic review of financial reports and verify accuracy

Budgeting
Develop annual budgets - coordinates the development, implementation and control of budgets by preparing, balancing, compiling, and entering budget data

Create quarterly forecasts
Perform statistical analysis of revenue and expense versus budgets
Monitor and evaluate budgets and forecasts

Communications and Technical Support
Maintain communication with internal clients regarding financial matters
Provide information and technical support in the development and revision of processes

Financial Reporting
Assist in managing the Division's financial and sales reporting functions
Preparing overall divisional sales and product reports
Assist in the month-end close process

Perform variance analysis
Create and maintain statistical reports
Provide ad hoc reports and analysis for various managers as requested
Develop new reports as necessary to improve divisional efficiency
Plan and monitor timelines to meet strict deadlines in reporting as required

Research and Data Analysis
Identify key trends impacting revenue, expense and EBITDA
Research and analyze financial data for internal clients
Create, organize, and maintain files related to sales and commission reporting using database and spreadsheet programs
Retrieve and organize data into required reporting formats
Collect, retrieve and organize data to identify financial discrepancies and resolve issues
Recommend solutions and ensure corrections or changes are implemented properly.

Potential projects
Development of business process models for use in managing selling aspects of business
Measuring sales efficacy
Developing robust pipeline reporting process and analysis framework
Customer profiling
Commission modeling
Analysis of sales implementations

Requirements:
Systems/Applications Knowledge Required
Microsoft Excel (highly skilled)
Microsoft Access (skilled, including reporting)
SAP R/3, Business Warehouse
Preferred
Crystal Reports
Salesforce.com
Business Objects Explorer (or similar)

Experience and Education
Required
BS in Business, Finance or Accounting
3-5 years related work experience
Knowledge of GAAP
Understanding of control models
Broad understanding of business requirements
Professional Consulting Services knowledge
Experience building budgets and forecasts
Strong interpersonal skills - ability to work with business leaders across the enterprise
Strong quantitative skills

Preferred
CPA a plus
MBA a plus
Familiarity with financial applications
Familiarity with financial modeling tools
Publishing Industry knowledge
Technical Accounting knowledge
Business Process analysis and design
Assist in the month-end close process
Perform variance analysis
Create and maintain statistical reports
Provide ad hoc reports and analysis for various managers as requested
Develop new reports as necessary to improve divisional efficiency
Plan and monitor timelines to meet strict deadlines in reporting as require

HMH is an affirmative action, equal opportunity employer m/f/d/v and memeber of e-Verify.]]>Thu, 16 May 2013 02:59:00 GMThttp://careers.hmhco.com/job/Orlando-Sr-Financial-Analyst-Sales-Operations-Job-FL-32801/2489849/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://careers.hmhco.com/job/Orlando-Sr-Financial-Analyst-Sales-Operations-Job-FL-32801/2489849/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Published Job Title: Sr Financial Analyst - Sales Operations
Published Division/Department: Sales Operations
Requisition #: 5833
State/Province/County: Florida
City: Orlando
Country: United States
Percentage of Travel: 10% - 20%
Position Type: Full Time - Regular
Shift: 1st Shift
Interest Category: Finance

Under general supervision, the Sr. Financial Analyst performs complex budgeting and accounting functions; conducts financial, statistical, and analytical studies; prepares and assists in the preparation of financial reports, statements, and analyses according to prescribed guidelines; performs related duties as required. This position will support multiple Sales Operations groups in the Domestic Sales organization.

Supervisory Responsibilities: None; provides assistance and guidance to other staff assigned to business units within supported business vertical

Duties and Responsibilities:
Accounting
Performs complex accounting functions for business units
Coordinate, prepare and review month-end closing process, accounting entries and documents
Perform periodic review of financial reports and verify accuracy

Budgeting
Develop annual budgets - coordinates the development, implementation and control of budgets by preparing, balancing, compiling, and entering budget data
Create quarterly forecasts
Perform statistical analysis of revenue and expense versus budgets
Monitor and evaluate budgets and forecasts
Communications and Technical Support
Maintain communication with internal clients regarding financial matters
Provide information and technical support in the development and revision of processes

Financial Reporting
Assist in managing the Division's financial and sales reporting functions
Preparing overall divisional sales and product reports
Assist in the month-end close process
Perform variance analysis
Create and maintain statistical reports
Provide ad hoc reports and analysis for various managers as requested
Develop new reports as necessary to improve divisional efficiency
Plan and monitor timelines to meet strict deadlines in reporting as required

Research and Data Analysis
Identify key trends impacting revenue, expense and EBITDA
Research and analyze financial data for internal clients
Create, organize, and maintain files related to sales and commission reporting using database and spreadsheet programs
Retrieve and organize data into required reporting formats
Collect, retrieve and organize data to identify financial discrepancies and resolve issues
Recommend solutions and ensure corrections or changes are implemented properly.

Potential projects
Development of business process models for use in managing selling aspects of business
Measuring sales efficacy
Developing robust pipeline reporting process and analysis framework
Customer profiling
Commission modeling
Analysis of sales implementations

Requirements:
Systems/Applications Knowledge Required
Microsoft Excel (highly skilled)
Microsoft Access (skilled, including reporting)
SAP R/3, Business Warehouse
Preferred
Crystal Reports
Salesforce.com
Business Objects Explorer (or similar)

Experience and Education Required
BS in Business, Finance or Accounting
3-5 years related work experience
Knowledge of GAAP
Understanding of control models
Broad understanding of business requirements
Professional Consulting Services knowledge
Experience building budgets and forecasts
Strong interpersonal skills - ability to work with business leadersacross the enterprise
Strong quantitative skills

Preferred
CPA a plus
MBA a plus
Familiarity with financial applications
Familiarity with financial modeling tools
Publishing Industry knowledge
Technical Accounting knowledge
Business Process analysis and design
Assist in the month-end close process
Perform variance analysis
Create and maintain statistical reports
Provide ad hoc reports and analysis for various managers as requested
Develop new reports as necessary to improve divisional efficiency
Plan and monitor timelines to meet strict deadlines in reporting as require

HMH is an equal opportunity, affirmative action employer m/f/d/v and member of e-Verify.

J2W:CB Exp. 06/03/13
*LI-CT1]]>Wed, 24 Apr 2013 00:00:00 GMThttp://careers.hmhco.com/job/Orlando-Sr-Financial-Analyst-Sales-Operations-Job-FL-32801/2565058/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://careers.hmhco.com/job/Orlando-Sr-Financial-Analyst-Sales-Operations-Job-FL-32801/2565058/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS