http://careers.hmhco.com/feeds/Orlando-FL-jobs/ Custom RSS Feed for Orlando-FL-jobs Wed, 19 Jun 2013 16:04:08 GMT en-us http://careers.hmhco.com/feeds/Orlando-FL-jobs/ 720 Published Job Title: Associate Tax Analyst
Published Division/Department: Corporate Finance/Accounting
Requisition #: 6029
State/Province/County: Florida
City: Orlando
Country: United States
Percentage of Travel: None
Position Type: Full Time - Regular
Shift: 1st Shift
Interest Category: Finance

Responsible for assisting Senior Tax Analyst with month end processes, the preparation/filing of monthly tax compliance,
responding to tax notices, and working with Customer Service/Credit on customer sales tax issues.
This individual will also assist the Tax Manager with tax audit assignments as needed.
Assist Tax Manager with various projects as assigned.

Complete monthly tax compliance as assigned by the tax calendar. Complete tax notices monthly. (55%)
Work with Customer Service/Credit on customer sales tax issues. Review certificates for audit purposes. (20%)
Assist Tax Manager with various tax audits.(10%)
Work on miscellaneous projects as assigned by the Tax Manager. (10%)
Assist with month end reports, email notifications, and the sales tax collected check list.(5%)

Requirements High level of proficiency with Excel.
Experience with sales and use tax is preferred.
Basic understanding of SAP functionality.
Either an Associates degree in Finance/Accounting or
two years experience in a finance related position.]]>Wed, 12 Jun 2013 05:00:00 GMThttp://careers.hmhco.com/job/Orlando-Associate-Tax-Analyst-Job-FL-32801/2660060/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://careers.hmhco.com/job/Orlando-Associate-Tax-Analyst-Job-FL-32801/2660060/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Published Job Title: Sr. Financial Analyst
Published Division/Department: Sales Operations
Requisition #: 6000
State/Province/County: Florida
City: Orlando
Country: United States
Percentage of Travel: 0 - 10%
Position Type: Full Time - Regular
Shift: 1st Shift
Interest Category: Finance

Sr. Sales Finance Analyst – The Sales Finance Analyst assists in revenue forecasting, budgeted, planning, and variance explanation for Core, Supplemental and/or Riverside revenue streams. • Collaborate with regional Finance to develop detailed territory and regional plans aimed at allocating resources and developing sales plans that maximize company revenue and EBITDA. Identify revenue gaps and develop strategies to fill gaps • Collaborate with regional finance, sales managers and global supply chain team to develop detailed revenue forecast • Collaborates with regional finance, sales managers, other teams to ensure that sales opportunities are accurately reflected in the pipeline. Identifies revenue gaps and develop strategies to fill gaps • Analyzes revenue trends and deep-dive revenue initiatives, driving revenue growth and identifying revenue opportunities • Develops standard revenue reporting procedures and cadence – delivering comprehensive monthly analysis to Area teams and Senior HMH management.
Requirements

Requirements : • Strong written and oral communication skills • Understanding of accounting and how accounting links to business decisions • One to five years of experience in SAP-enabled process environment Strong attention to detail coupled with analytical skills Experience with SAP PC skill proficiency including Microsoft Word, Excel, and Access]]>Thu, 06 Jun 2013 05:00:00 GMThttp://careers.hmhco.com/job/Orlando-Sr_-Financial-Analyst-Job-FL-32801/2646858/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://careers.hmhco.com/job/Orlando-Sr_-Financial-Analyst-Job-FL-32801/2646858/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Published Job Title: Internal Audit Intern
Published Division/Department: Corporate Finance/Accounting
Requisition #: 5950
State/Province/County: Florida
City: Orlando
Country: United States
Percentage of Travel: 10% - 20%
Position Type: Full Time - Intern
Shift: 1st Shift
Interest Category: Finance

The individual will be part of a small team devoted to value-added services, high performance and career advancement for each of its members. This is not a position designed for someone interested in sitting in a cubicle all day working alone. Work is done in a team atmosphere with frequent interaction with company process owners and leaders.

The Manager and VP of the department both have degrees from Northeastern University and take pride in mentoring and developing young professionals.

Reporting to the Manager - Internal Audit, the right candidate will assist in executing discrete financial and operational audits, provide ad hoc advice to process owners and help draft internal audit reports for issuance by the VP - Internal Audit. The internal auditor will develop the ability to participate in the audit planning process, workpaper preparation and discussion of audit findings with the process owner auditee.

Candidates must have willingness to do overnight business travel with relatively short notice.

Requirements:
Skills –
- Knowledge of Sarbanes-Oxley
- Coursework or experience in Auditing
- Critical Thinking

Personal Qualities –
- Strong Professional Presence
- Ability to work in a team environment
- Verbal and written communication skills
- Continuous self-improvement mentality
- Willingness to partner with auditees and process owners to achieve world-class processes.

Soft skills will be valued greater than specific technical skills]]>Wed, 29 May 2013 00:00:00 GMThttp://careers.hmhco.com/job/Orlando-Internal-Audit-Intern-Job-FL-32801/2627538/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://careers.hmhco.com/job/Orlando-Internal-Audit-Intern-Job-FL-32801/2627538/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Published Job Title: Regional Director- South
Published Division/Department: US Sales
Requisition #: 6033
State/Province/County: Florida
City: Orlando
Country: United States
Percentage of Travel: 60% - 70%
Position Type: Full Time - Regular
Shift: 1st Shift
Interest Category: Sales / Business Development

Purpose of the Role:
- Coach the area Curriculum & Content Specialist team on competitive sales presentations, In-services and delivery style.· Creates deployment strategy for curriculum consultant in the region which includes campaign decisions and open territory knowledge streams· The Reg Dir. may be responsible for any of the following duties:o Act as point person for presentation development team and will oversee consistency of delivery in the region.o Act as strategic director for pilot planning in the region.o Plans and directs all internal training strategy within the region for products and presentation delivery to include key per diems and sales reps at RVP discretion · Assists in customizing product presentations and organizes presentations to address customer needs utilizing the company processes. Utilizes key selling drivers to inform sales campaigns and presentations.· In conjunction with scheduler, schedules curriculum services within region based on national and regional guidelines.· Works with DM’s and RCMM to target accounts and coach on building relationships · Adheres to budget guidelines when afforded a budget· Performs formal observations for area Curriculum Consultants and Content Specialists’.· Assumes full responsibility for all aspects of supervising the area Curriculum and Content Specialists to include selection, hiring, training, coaching, conducting evaluations, motivating and fostering a sense of teamwork. · Maintains a strategic role as a sales presenter as needed in conjunction with Reg. Content Specialists at state level presentations, high value accounts or in mentoring situations.· Approves travel and expenses for regional curriculum consultants· Schedules and implements regional consultant meetings and will assist with national meetings in conjunction with Nat. Director of Consulting and PS.· Other duties as assigned
Requirements Bachelor's Degree in Education; 3 years of educational consulting experience;5 or more years of teaching experience or experience in developing adult training programs. Prior supervisory experience highly desirable. Experience with Salesforce.com; Experience with online presentation tools i.e. WebEx. Proficient in MS Office suite, Outlook, Power Point etc.]]>Wed, 12 Jun 2013 05:00:00 GMThttp://careers.hmhco.com/job/Orlando-Regional-Director-South-Job-FL-32801/2660061/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://careers.hmhco.com/job/Orlando-Regional-Director-South-Job-FL-32801/2660061/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Published Job Title: Sr. Financial Analyst
Published Division/Department: Corporate Finance/Accounting
Requisition #: 5996
State/Province/County: Florida
City: Orlando
Country: United States
Percentage of Travel: 0 - 10%
Position Type: Full Time - Regular
Shift: 1st Shift
Interest Category: Finance

The Senior Financial Analyst will be responsible for supporting the budgeting, forecasting, long-range planning and reporting requirements of HMH.
Specific duties will include: support of internal/external monthly reporting needs, variance and flux analysis,
financial modeling, and ad-hoc analysis to provide decision support for senior leadership.
On a quarterly basis, the Senior Financial Analyst will be involved in coordinating and consolidating the financial forecasts and on an annual basis, will help coordinate and consolidate the budget.
The Senior Financial Analyst will also be involved with the long-range planning process, including coordination, modeling and compiling presentations.

25% - Support of internal/external reporting needs with variance and flux analysis
25% - Quarterly forecasting and annual budget – coordination, consolidating and reporting
25% - Support of long-range planning process / modeling
25% - Ad-hoc requests / analysis and support for executive presentations

Requirements:
Strict attention to detail and intensity around consistently delivering high quality outputs
Understanding of variance analysis and financial performance monitoring
Ability to concisely summarize the results of financial analysis, explain the meaning and implication in varying levels of detail depending on the audience
Strong analytical, business partnering skills with a high degree of accuracy and ability to meet deadlines
* Ability to manage multiple priorities in a fast-paced, deadline-driven environment
* Advanced skills in MS Excel (pivot tables, vlookups, modeling) and PowerPoint, and proficiency in Word and Access
* Strong written and verbal communication skills
* Ability to think outside of the box and challenge the status quo

Required Education/Experience
3-7 years of financial experience focusing on budgeting, forecasting, long-range planning, modeling, analysis, reporting/scorecards and presentations
Bachelor’s Degree in Accounting or Finance
Preferred: Experience with SAP R3, SAP BW, SAP BPC, financial planning and reporting solutions]]>Fri, 07 Jun 2013 05:00:00 GMThttp://careers.hmhco.com/job/Orlando-Sr_-Financial-Analyst-Job-FL-32801/2649818/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://careers.hmhco.com/job/Orlando-Sr_-Financial-Analyst-Job-FL-32801/2649818/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Published Job Title: Sr Financial Analyst
Published Division/Department: Global Supply Chain
Requisition #: 5941
State/Province/County: Florida
City: Orlando
Country: United States
Percentage of Travel: None
Position Type: Full Time - Regular
Shift: 1st Shift
Interest Category: Supply Chain

The Sr. Financial Analyst is responsible for supporting management reporting, budgeting, forecasting and analysis for the Global Supply Chain organization (or sub-organization) to measure the health of operations relative to goals, targets and budgets. Specific duties will include: compilation of the annual budget, monthly forecasts, monthly reporting package, variance analysis, dashboard reporting and ad-hoc analysis to provide decision support for senior leadership.

Requirements:
Functional understanding of SAP R/3 (General Ledger, Fixed Assets, Materials Management, Material Ledger)

Functional understanding of SAP Business Warehouse (Finance, Supply Chain, Sales & Distribution)

Advance skills in MS Office Suite (advanced knowledge of Excel including pivot tables, vlookups, and modeling) and proficiency in Access, SQL and PowerPoint.

Understanding of variance analysis and financial performance monitoring.

Ability to concisely summarize the results of financial analysis, explain the meaning and implications in varying levels of detail depending on the audience.

Strong accounting, analytical, business partnering skills with a high degree of accuracy and ability to meet deadlines.

Strict attention to detail and intensity around consistently delivering high quality outputs.

MBA Preferred

Houghton Mifflin Harcourt is an Affirmative Action, Equal Opportunity Employer M/F/D/V and member of e-Verify.

J2W:CB Exp. 07/05/13

*LI-CT1]]>Thu, 30 May 2013 05:00:00 GMThttp://careers.hmhco.com/job/Orlando-Sr-Financial-Analyst-Job-FL-32801/2630197/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://careers.hmhco.com/job/Orlando-Sr-Financial-Analyst-Job-FL-32801/2630197/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Published Job Title: Customer Service Rep
Published Division/Department: Global Supply Chain
Requisition #: 5703
State/Province/County: Florida
City: Orlando
Country: United States
Percentage of Travel: None
Position Type: Full Time - Temporary
Shift: 1st Shift
Interest Category: Customer Service / Client Care

Provide customer service support and information to external and internal customers including, Sales Force, corporate departments, and other business unit employees, that meets or exceeds expectations. Provide a positive customer experience that will promote future business through courteous, accurate, and prompt responses to inquiries. Daily responsibilities will include processing orders, providing status to orders, providing quotes, and providing product information. Communicate order status or other items such as backorders, substitutions, pricing, discounts and product compatibility issues to customers. May be responsible for processing customer return authorizations.Ideal candidate will have exceptional customer service skills as well as the ability to make decisions with minimal supervision, handle a high volume of incoming calls, emails and paperwork. In addition, the ability to multi-task and work in a team environment is critical. Excellent oral and written communications skills, good analytical and problem solving skills, and excellent computer skills are needed as well as strong organizational skills and the ability to prioritize workload. Must be willing to work a considerable amount of overtime. Required: H.S. diploma. 2 years previous Customer Service or related experience Preferred: College degree. SAP experience preferred. Bilingual is a plus!

Requirements
* Strong Customer Service skills, demonstrated through previous experience
* Knowledge of and experience with SAP R3
* Ability to quickly learn internet based applications
* Ability to learn the assigned HMH product lines
* Attention to detail
* Strong analytical capabilities
* Problem Solving Skills
* Skilled in multi-tasking
* Basic Word and Excel Skills
* Strong Written and Verbal Communication
* Flexible and able to commit to working overtime (when required)
* Schedule will range from 8:30am thru 9:00pm Monday thru Saturday

Houghton Mifflin Harcourt is an affirmative action, equal opportunity employer and member of E-Verify.

J2W:CB Exp. 06/18/13]]>Fri, 31 May 2013 07:59:00 GMThttp://careers.hmhco.com/job/Orlando-Customer-Service-Rep-Job-FL-32801/2463708/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://careers.hmhco.com/job/Orlando-Customer-Service-Rep-Job-FL-32801/2463708/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Published Job Title: Demand Planner
Published Division/Department: Global Supply Chain
Requisition #: 5722
State/Province/County: Florida
City: Orlando
Country: United States
Percentage of Travel: 0 - 10%
Position Type: Full Time - Regular
Shift: 1st Shift
Interest Category: Supply Chain

The key objective for a Demand Planner is to implement a methodical forecasting approach to help ensure product availability and minimize inventory exposure. The Demand Planner will work closely with Divisional Sales and Marketing to develop a rolling 12 month demand forecast at the SKU and demand stream level and drive the entire forecasting process using the APO/DP forecasting system. The Demand Planner is responsible for enhancing forecast accuracy and supporting the current supply chain initiatives by developing and implementing a proactive demand forecasting model. Primary Accountabilities:

Assume responsibility for monthly process resulting in consensus forecast based on input from divisional stakeholders (Sales, Marketing, Editorial, and Finance), adoption schedule, revenue potential and historical usage/trends and SalesForce.Com data.
Revise forecasts and recommend changes on a weekly basis based on actual usage, trends, wins/losses, new product introductions, and revised sales plans.
Advise Sales, Marketing and Business Units of problems and significant variances between existing forecasts and actual usage.
Pass consensus forecast to Supply Planning through APO/DP.
Identify historical outliers using basic statistical methods.
Take initiative to develop techniques to improve the forecasts for items listed on the monthly forecast error and bias reports.Actively participate in weekly Team of Peers meetings by updating reports and speaking to current issues.Analyze data using Microsoft Excel Participate in the monthly Sales and Operations Planning (S&OP) meetings by presenting the forecast analytics for his/her given area(s) of responsibility.
Work with Inventory Analysts on obsolescence reviews and act as point of first contact for problem resolution
Maintain constant and proactive communication with Supply Planning counterparts which includes consistent notification of consensus meeting outputs and alerts of material forecast changes in a timely manner in order to minimize business risks.

Requirements
· 3 yrs of experience in Demand Planning (SAP APO experience preferred)
- Demonstrate high analytical capabilities
- SAP R3 (Master Data, MRP, BW) knowledge and experience is desired.
- Must possess an expert level command of Microsoft Excel including pivot tables, vlookups

Preferred: Strong working knowledge of Access including how to create tables and queries.

J2W:CB Exp. 07/04/13]]>Thu, 30 May 2013 05:00:00 GMThttp://careers.hmhco.com/job/Orlando-Demand-Planner-Job-FL-32801/2630194/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://careers.hmhco.com/job/Orlando-Demand-Planner-Job-FL-32801/2630194/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Published Job Title: Professional Services Analyst
Published Division/Department: Professional Services Organization
Requisition #: 6078
State/Province/County: Florida
City: Orlando
Country: United States
Percentage of Travel: 80% - 90%
Position Type: Full Time - Regular
Shift: 1st Shift
Interest Category: Educational Consulting/Professional Services

The services team within HMH’s Professional Services Organization provides implementation services for our most sophisticated client programs that include both our traditional educational and next generation technology products. The professional services analysts works as part of the HMH Analytics team to organize and deliver school district data dashboards to school personnel in order to assist them in making informed data decisions to positively impact teaching and learning.

Solution Development and Implementation:

Primary Accountabilities:

a) Implementation lifecycle including:

• Data analysis

• Systems design

• Testing

• Systems integration

• Porting/software integration

b) Service operation:

• Incident management

• Problem management

• Configuration management

• Change management

• Release management

• Applications support

c) Additional solutions development and implementation processes as need to ensure profitable, efficient and effective delivery of professional services to our client

Client Relationship Management:

Establish/maintain client relationships so as to provide an additional resource to client and project teams for data analysis expertise.

Marketing and Sales Support:

Provide strategic and tactical sales support.

Other responsibilities: other program and project management related activities as assigned by the Sr, Professional Services Analyst

Requirements:
Required: Four (4) year college degree (Bachelor’s degree) or significant work experience in lieu thereof.

Two (2) or more years of analytical experience within an educational environment.

Preferred:

MS/MA/ME.

Experience delivering technology solutions in the K-12 educational market.

Experience in all phases of project management, including analysis, design, validation, implementation and support.

Minimum of four (4) year experience in analytical roles working with data.

“Houghton Mifflin Harcourt is an Affirmative Action, Equal Opportunity Employer M/F/D/V and member of e-Verify.”

J2W:CB Exp. 06/30/13]]>Fri, 14 Jun 2013 05:00:00 GMThttp://careers.hmhco.com/job/Orlando-Professional-Services-Analyst-Job-FL-32801/2666298/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://careers.hmhco.com/job/Orlando-Professional-Services-Analyst-Job-FL-32801/2666298/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Published Job Title: Manager, Financial Planning and Analysis
Published Division/Department: Corporate Finance/Accounting
Requisition #: 5869
State/Province/County: Florida
City: Orlando
Country: United States
Percentage of Travel: 10% - 20%
Position Type: Full Time - Regular
Shift: 1st Shift
Interest Category: Finance

The Manager will be responsible for supporting the budgeting, forecasting, and reporting requirements of HMH. Specific duties will include: overseeing $500M of total company operating expenses and related monthly close processes, forecasting/supporting the HMH corporate operations groups, supervision of headcount and other reporting needs, ad-hoc analysis to provide decision support for senior leadership, and managing/developing one direct report. The Manager will also be involved with the long-range planning and other corporate finance processes.

PRIMARY ACCOUNTABILITIES:
- Overseeing total company operating expenses / monthly close processes
- Forecasting/supporting the corporate operations groups
- Supervision of headcount and other reporting needs
- Ad-hoc requests / analysis and executive support
- Support of long-range planning and other corporate finance processes
- Managing /developing direct report
Requirements

SKILLS/COMPETENCIES REQUIRED:
• Ability to manage staff effectively
• Strong written and verbal communication skills
• Experience with interacting and communicating with senior leadership
• Strict attention to detail and intensity around consistently delivering high quality outputs
• Experience with variance analysis and financial performance monitoring
• Ability to concisely summarize the results of financial analysis, explain the meaning and implication in varying levels of detail depending on the audience
• Strong analytical, business partnering skills with a high degree of accuracy and ability to meet deadlines
• Ability to manage multiple priorities in a fast-paced, deadline-driven environment
• Advanced skills in MS Excel (pivot tables, vlookups, modeling) and PowerPoint, and proficiency in Word and Access
• Ability to think outside of the box and challenge the status quo

EDUCATION AND EXPERIENCE
Required:
• 10+ years of financial experience focusing on budgeting, forecasting & monthly closes processes, long-range planning, modeling, analysis, reporting/scorecards and presentations
• Bachelor's Degree in Accounting or Finance

Preferred:
• MBA in Finance or Accounting, CPA
• Experience with SAP R3, SAP BW, SAP BPC, financial planning and reporting solutions

HMH is an equal opportunity/affirmative action employer m/f/d/f and member of e-Verify.

*LI-CT1

J2W: CB Exp 04/14/13]]>Thu, 30 May 2013 08:00:00 GMThttp://careers.hmhco.com/job/Orlando-Manager%2C-Financial-Planning-and-Analysis-Job-FL-32801/2575435/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://careers.hmhco.com/job/Orlando-Manager%2C-Financial-Planning-and-Analysis-Job-FL-32801/2575435/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Published Job Title: Workforce Management Analyst
Published Division/Department: Global Supply Chain
Requisition #: 5964
State/Province/County: Florida
City: Orlando
Country: United States
Percentage of Travel: None
Position Type: Full Time - Temporary
Shift: 1st Shift
Interest Category: Customer Service / Client Care

Manage the intraday operation of the Customer Experience Contact Centers coordinating all activities across all sites to meet service level objectives throughout hours of operation. Generate, review and analyze department reports. Accountable for reaching optimal occupancy and availability targets in a multi-contact environment.

Duties
· Monitor real time adherence against established service level objectives and make adjustments to schedules as needed· Maintain current status of routing and workload allocations across multi-sites· Update current day forecast as needed based on analysis of real time workload· Participates in the development of new metric reporting· Provide agent and department real time adherence reports· Generate ad hoc reports as needed using Access, Excel, Crystal Reports or similar database/reporting software· Assists management in gathering, interpreting and comparing data to the company’s operations· Confirm all schedules meet company and legal requirements for breaks and lunch periods.· Develops and modifies staffing, planning, forecasting and reporting processes as needed· Assist operations in maintaining service level goals to ensure owner satisfaction.· Participate in system User Acceptance Testing as required· Suggest efficiency recommendations as and when required to improve staffing and scheduling· Special projects as assigned by management.

Requirements · Bachelor’s degree in business or a related field required· 3+ years of contact center related experience, and 2+ years of scheduling experience preferred· Experience working with Workforce Management software and understanding of call center staffing principles · Experience with data analytics
* Proficient in Excel and Access.
· Possess excellent written and verbal communication skills· Superior interpersonal skills· Demonstrated ability to effectively interact with all levels of management and peers· Ability to multi-task and prioritize in a fast paced environment· Ability to work with limited direction· Self-motivated· Detail oriented with ability to handle assignments promptly and effectively· Flexible and available to work overtime to assist with department workload· Has a creative approach to problem solving

Preferred
· Working knowledge of SQL database· SAP/R3 and BW experience

J2W:CB Exp. 06/10/13]]>Mon, 03 Jun 2013 05:00:00 GMThttp://careers.hmhco.com/job/Orlando-Workforce-Management-Analyst-Job-FL-32801/2637193/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://careers.hmhco.com/job/Orlando-Workforce-Management-Analyst-Job-FL-32801/2637193/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Published Job Title: Supply Planner
Published Division/Department: Global Supply Chain
Requisition #: 5780
State/Province/County: Florida
City: Orlando
Country: United States
Percentage of Travel: 0 - 10%
Position Type: Full Time - Regular
Shift: 1st Shift
Interest Category: Supply Chain

As a Houghton Mifflin Supply Planner, you will be responsible translating the forecast information provided by the Demand Planner into a supply plan that ensures operational and financial success for the company. The Supply Planner plans inventory quantities for a variety of classroom products, including textbooks and teacher supporting materials in a non-manufacturing environment.
The Supply Planner acts as a focal point in the planning and procurement of one of Houghton Mifflin’s many key product lines. The Supply Planner may work with Buyers to establish the supply plan.

Specific Responsibilities:
- Coordinate with Demand Planning, Portfolio and the Sales teams to ensure the supply plan meets each region’s sales requirements.
- Partner with Demand Planning, Portfolio and the Sales teams on new product launches to ensure correct launch quantities and timing and smooth product transitions.
- Analyze weekly MRP reports including target inventory level thresholds, taking appropriate action where necessary.
- Analyze large product offerings and backorders on a daily basis. Identify problem areas, working with the appropriate functional groups and driving a resolution to completion.
- Improve product planning processes. Identify improvement opportunities, marshal resources, and drive projects to completion to achieve measurable benefits.

Requirements:
Requirements:
- 1-3 years of Operations experience, including Supply Planning, preferably in the publishing industry.
- Must have a working knowledge of world class supply chain practices, combined with strong analytical capabilities and business acumen.
- Must possess a strong working knowledge of MRP I and its related attributes (BOMS, Items attributes and effective dates).
- Excellent verbal and written communication skills required; strong team player.
- BS / BA in business related field preferred.
- SAP R/3 / BW experience preferred.
- APICS certification preferred

Houghton Mifflin Harcourt is an Affirmative Action, Equal Opportunity Employer M/F/D/V and member of e-Verify.

J2W:CB Exp. 05/17/13

*LI-CT1]]>Sun, 09 Jun 2013 07:59:00 GMThttp://careers.hmhco.com/job/Orlando-Supply-Planner-Job-FL-32801/2544918/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://careers.hmhco.com/job/Orlando-Supply-Planner-Job-FL-32801/2544918/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Published Job Title: Manager, Order Management
Published Division/Department: Global Supply Chain
Requisition #: 5911
State/Province/County: Florida
City: Orlando
Country: United States
Percentage of Travel: 10% - 20%
Position Type: Full Time - Regular
Shift: 1st Shift
Interest Category: Customer Service / Client Care

This position leads a team of Inventory Analysts that will work closely with many departments throughout the organization including, but not limited to, supply chain, sales, marketing, and IT to ensure customer orders flow through the system as expected. They will be involved in developing strategies to meet / surpass all customer service metrics, both at the aggregate level and at identified individual customer levels. It is imperative that this person helps to create repeatable, consistent processes that leverage technology to provide their team the tools to operate more efficiently. They will develop KPIs for their group to track progress and identify gaps. Manage a team that will analyze open orders to ensure any and all obstacles are removed to allow for on time delivery to our customers. • Review Open Order Reports • Redirect customer orders • Process Customer Drop Shipments from vendor locations • Provide product information substitutions, restrictions, components) • Monitor and manage Order Delivery Blocks • Initiate kit teardowns to free up stock to clear back orders • Reserve stock for priority customers • Manage month end activities • Monitor and action backorders across all warehouses • Ensure timely deliveries to maximize customer satisfaction • Maintain contact with Order Entry on product delivery and requirements • Work closely with Supply Chain to ensure the timely receipt of products • Operate with a high degree of autonomy and independence • Monitor key school districts to ensure minimal back orders • Communication with Supply Planning regarding stock issues based on contractual agreements Process Improvements and Root Cause Analysis. Research and reporting.
Requirements Must be able to excel in a fast paced environment. Excellent analytical skills. Must be comfortable in leveraging technology to improve efficiencies. Strong attention to detail. Ability to work effectively in multiple cross functional teams. 15% tel may be required. Required: A bachelor's degree is required. 5 years experience working in a Customer Service or Supply Chain environment. Experience in SAP R/3 required, preferably in the SD or MM modules. Proficient in Microsoft Excel. Experience in improving business processes and performing root cause analysis. Preferred: Understanding of SAP BW. Knowledge of Microsoft Access. Understanding of the Publishing industry a plus.]]>Thu, 30 May 2013 05:00:00 GMThttp://careers.hmhco.com/job/Orlando-Manager%2C-Order-Management-Job-FL-32801/2630200/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://careers.hmhco.com/job/Orlando-Manager%2C-Order-Management-Job-FL-32801/2630200/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Published Job Title: Sales Operations Database Manager
Published Division/Department: Sales Operations
Requisition #: 6037
State/Province/County: Florida
City: Orlando
Country: United States
Percentage of Travel: 0 - 10%
Position Type: Full Time - Regular
Shift: 1st Shift
Interest Category: Sales / Business Development

Job Title Sales Operations Database Manager

Reports To Senior Director Sales Operations

Department/Division Sales Operations

Purpose of the Role: Develop, implement and maintain SOAR (Sales Operations Analysis and Reporting) tool. Develop database and user interface for HMH domestic revenue and sales data for Sales Operations teams and Field Sales. Implement the tool by providing system documentation, standardized table maintenance, and applicable training. Maintain the table interfaces, data integrity, and reconciliations. Lead the on-going improvement and upgrade processes.

Job Responsibilities:

• Develop HMH database and implement SOAR. Continue the development of standard HMH domestic Sales Operations reporting database. Incorporate product and channel reporting. Develop processes for automated sales crediting in the database.

• Provide standard documentation of SOAR interfaces and table maintenance. Develop standard cadence for table maintenance as well as form-based user interfaces for maintenance.

• Assist in training of Sales Operations team and Field Sales. Ongoing training provided as needed.

• Maintain table interfaces as well as table update procedures. Provide functional upgrades and user friendly interfaces on an ad-hoc basis.

• Maintain system reconciliations to IPT and SAP.

Competencies: (Required Behaviors)

Customer Service/Orientation Strives to meet and exceed meeting internal and external client and stakeholder needs in a manner that provides satisfaction for the customer within the resources that can be made available. Ensures customer satisfaction is met by listening and assessing the customer’s needs and supports course corrections through data-driven measures. Demonstrates willingness to service customer needs even if not in a direct customer-facing position.

Cooperative Partnerships Willingly works in collaboration with one’s colleagues within own department and across HMH, developing positive, open working relationships in order to solve problems and to achieve business goals. Develops, nurtures and leverages relationships, both externally and internally, to accomplish results.

Effective Communication Effectively expresses ideas verbally and/or in writing, in individual or group situations; can get messages across that have the desired effect. Correctly interprets responses and adapts style and method accordingly. Creates an approachable environment by soliciting and accepting feedback openly. Speaks openly and honestly about issues, and provides constructive solutions. Successfully handles conflict.

Excellence in Execution Demonstrates awareness of and concern for entire process leading to expected result and the relationship between actions and results. Establishes or follows a course of action and a sequence of steps to ensure objectives are met. Makes timely decisions, takes bold, decisive action or makes commitments, despite conflict or uncertainty, after considering the available courses of action and the needs and values of others.

Developing People Encourages constructive feedback and a culture that provides opportunities for professional growth and development. Attracts, assesses, develops, motivates and retains a diverse workforce that drives results. Sets/supports direction based on potential, recognizes opportunities, champions ideas, and leads by example.

Strive for Performance Finds ways to succeed no matter what the challenge. Takes ownership of responsibilities and accepts constructive feedback as a challenge to improve results. Originates actions to influence events and to achieve goals. Evaluates, selects and employs various methods and strategies for solving problems and meeting objectives; self-directed. Understands and contributes to organizational goals at the enterprise, division, and department level.

Project Management Utilizes knowledge and skills in the planning, execution, and tracking of projects including allocating and managing resources, time, and budget. Engages stakeholders throughout the project life cycle to ensure project success and effective implementation.

Requirements:
Requirements:

Bachelor’s Degree in Finance or a related field.

Strong SQL, database management, and SAP skills.

Demonstrated experience building a database management reporting and analysis tool.

Project management skills required. PMP Certification a plus.

Strong familiarity with Riverside Pivot Table database structure and functionality preferred.

Understanding of HMH business structure and Domestic Sales Operations reporting and sales crediting.]]>Wed, 12 Jun 2013 05:00:00 GMThttp://careers.hmhco.com/job/Orlando-Sales-Operations-Database-Manager-Job-FL-32801/2660064/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://careers.hmhco.com/job/Orlando-Sales-Operations-Database-Manager-Job-FL-32801/2660064/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Published Job Title: Professional Services Project Manager
Published Division/Department: Professional Services Organization
Requisition #: 6103
State/Province/County: Florida
City: Orlando
Country: United States
Percentage of Travel: 80% - 90%
Position Type: Full Time - Regular
Shift: 1st Shift
Interest Category: Educational Consulting/Professional Services

The Professional Services Organization provides implementation services for our most sophisticated clients for our traditional educational and next generation technology products. The Professional Services Project Manager is responsible for directing one or more projects within a defined scope. In this capacity he/she is responsible for customer satisfaction, on-time deliverables; and achieving targeted project business results. He/she understands fundamentals of project management and can apply them to programs/job duties; manages programs/assignments autonomously; owns project/work plan and provides leadership for project team. This position typically supervises team leaders and/or a team of professional individual contributors and associated support staff. He/she will be expected to build and own strong relationships with client, partner and HMH personnel with objectives of deepening the relationships and growing the book of business. They will be expected to participate in internal initiatives designed to improve quality, efficiency and overall profitability of the organization.

Project Management
• Demonstrates project management skills and knowledge through the integration of theory and practice.
• Maintains a consolidated view of all assigned projects/programs.
• Ensures that every assigned project is supported by an end-to-end schedule, scope documents, financial projections, and necessary data.
• Provides leadership to staff in defining project/program roles and responsibilities.
• Ensures that all information is transparent and reported without bias and in context at all times.
• Oversees and manages a broad range of work that may require the interpretation of more complex and less clearly defined issues.
• Performs work that requires a higher level of experience, or technical expertise than subordinates.

Professional Development
• Accountable for mentoring and guiding professional development of staff members to meet individual and organizational goals.
• Develops and delivers recommendations on staff performance and development.
• Instruction of team is limited to operational direction to achieve specific objectives/outcome.
• Responsible for the delivery of functional operational excellence and department objectives, including resource allocation and utilization.
• May participate in and provide input to organization-wide project teams.
• May be required to make judgments that are outside established processes and procedures.
• Demonstrates excellent organization and written and verbal communication skills and practical problem solving abilities.

May require up to 80% travel. Residence outside of identified location will be considered if the applicant is in a major city allowing for reasonable travel times via commercial airline.

Requirements:
Requirements

• Experience managing large scale systems integration, process improvement and/or organizational change management projects
• Strong negotiation, communication, leadership, and supervisory skills.
• High level of organization
• Ability to manage multiple projects simultaneously and prioritize appropriately.
• Excellent problem solving ability.
• Ability to remain objective.
• Proficiency in Word, Excel, Project, Visio, SharePoint and understanding of other software applications as needed.

Required
• Bachelor's degree
• 10+ years project management and business work experience

Preferred
• PMP Certification
• Master's or postgraduate degree
• Familiar with HMH products and processes
• Experience in K-12 Education

“Houghton Mifflin Harcourt is an Affirmative Action, Equal Opportunity Employer M/F/D/V and member of e-Verify.”]]>Fri, 14 Jun 2013 05:00:00 GMThttp://careers.hmhco.com/job/Orlando-Professional-Services-Project-Manager-Job-FL-32801/2666329/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://careers.hmhco.com/job/Orlando-Professional-Services-Project-Manager-Job-FL-32801/2666329/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Published Job Title: Application Developer/Analyst
Published Division/Department: Global Supply Chain
Requisition #: 5917
State/Province/County: Florida
City: Orlando
Country: United States
Percentage of Travel: 0 - 10%
Position Type: Full Time - Regular
Shift: 1st Shift
Interest Category: Supply Chain

The key objective for the Supply Chain Technology and Analytics developer / analyst is to support the HMH Global Supply Chain (GSC) organization in the development and maintenance of databases, applications, reporting and analytical research. You will serve as a technology expert to the GSC organization, and the position will be focused on developing and maintaining the systems that help run the GSC organization. This is an IT-centric role that resides within GSC.Primary Accountabilities
* Develop and maintain databases/applications/reports that support the GSC organization
* Coordinate and create monthly KPI reporting and analysis
* Implement and train employees on new applications and reports
* Work closely with IT to ensure the GSC data and knowledge management strategies are in line with the guidelines provided by IT
* Understand the various processes and work streams throughout GSC in order to help provide an overall technological strategy
* Troubleshoot reporting issues and clearly communicate issues
* Learn new technologies and skills
Core CompetenciesTechnical (Required)
* Familiarity with and ability to use the key components of SQL Server: Database Engine, Integration Services, Analysis Services, Reporting Services
* Knowledge of a .NET programming language – C# preferred, VB acceptable
* Knowledge of SQL – advanced T-SQL skills preferred
* Knowledge of Microsoft Office Suite is required – Excel, PowerPoint, Outlook
* Ability to architect, create, and maintain database environments
* Ability to analyze data and gather meaningful conclusions
* Ability and willingness to learn and become proficient with GSC processes
Technical (Preferred)
* SAP R/3 (Master Data, MRP, BW) knowledge / experience
* SAP BW query creation knowledge / experience
* Familiarity with business intelligence concepts and tools
* Supply chain knowledge / experience
Communication & Teamwork
* Maintain frequent contact with disparate parts of organization in order to serve as a subject matter expert on all things data and technology
* Actively support team and work well in a team environment
* Balance multiple tasks at once and reprioritize as needed
* Sort through ambiguity and work in sometimes undefined roles
* Present complex analytical issues in a clear, easy-to-understand format
* Communicate openly and professionally with coworkers

Requirements Technical (Required)
* Familiarity with and ability to use the key components of SQL Server: Database Engine, Integration Services, Analysis Services, Reporting Services
* Knowledge of a .NET programming language – C# preferred, VB acceptable
* Knowledge of SQL – advanced T-SQL skills preferred
* Knowledge of Microsoft Office Suite is required – Excel, PowerPoint, Outlook
* Ability to architect, create, and maintain database environments
* Ability to analyze data and gather meaningful conclusions
* Ability and willingness to learn and become proficient with GSC processes
Technical (Preferred)
* SAP R/3 (Master Data, MRP, BW) knowledge / experience
* SAP BW query creation knowledge / experience
* Familiarity with business intelligence concepts and tools
* Supply chain knowledge / experience]]>Sat, 08 Jun 2013 07:59:00 GMThttp://careers.hmhco.com/job/Orlando-Application-DeveloperAnalyst-Job-FL-32801/2592380/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://careers.hmhco.com/job/Orlando-Application-DeveloperAnalyst-Job-FL-32801/2592380/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Published Job Title: Professional Services Engineer
Published Division/Department: Professional Services Organization
Requisition #: 6066
State/Province/County: Florida
City: Orlando
Country: United States
Percentage of Travel: 80% - 90%
Position Type: Full Time - Regular
Shift: 1st Shift
Interest Category: Educational Consulting/Professional Services

The services team within Houghton Mifflin Harcourt's Enterprise Solutions Group provides implementation services for our most sophisticated client programs that include both our traditional educational and next generation technology products. The candidate will be responsible for developing and demonstrating functional expertise in one or more technical areas of value to our clients including systems installation, systems configuration, systems integration, data conversion, data warehousing and analytics. Deliver high quality services to our clients in a profitable, efficient and effective manner.

Solution Development and Implementation:
Primary Accountabilities: Execution of the following HMH Processes:
Implementation lifecycle including:
• Data analysis
• Systems design
• Testing
• Systems integration

Service operation:
• Incident management
• Partner relationship management
• Configuration management
• Change management
• Release management
• Applications support

Client Relationship Management:
Establishing client relationships to provide an additional resource to client and project teams for technical expertise.

Execution of the following HMH Processes for their project(s):
• Client Solutions
• School administrative best practices
• Classroom best practices
• Curriculum best practices
• Teacher performance best practices
• Parental involvement best practices
• Assessment best practices

Solutions implementation lifecycle including:
• Business Analysis
• Requirements definition and management
• Testing

Service operation:
• Applications support
• Incident management

Additional solutions development and implementation processes as needed to ensure profitable, efficient and effective delivery of professional services to our clients.

Marketing and Sales Support:
Primary Accountabilities: Provide strategic and tactical sales support.

Other activities related to their functional expertise as assigned by:
• Sr. Educational Specialist
• Enterprise Services
• Sr. Technology Implementation Engineer
• Enterprise Services,
• Solution Development and Implementation.

Requirements:
SKILLS/COMPETENCIES REQUIRED:
Must have working knowledge and experience utilizing
PERL
HTML 4
CSS 3
Batch Script Programing
Transfer Protocols
SQL server.

• Ability to demonstrate knowledge and sustain IT operations and extend timely support services in order to resolve customer issues.
• Proven ability to respond to incidents/problems appropriately and make educated recommendations/decisions to resolve problems and address underlying issues.
• Proven ability to build and maintain key relationships with business units increasing IT's understanding of the business and helping the business understand how they can leverage IT to serve their needs.
• Proven ability to understand the business and/or technology requirements and the ability to research and analyze solutions in order to meet customer needs.
• Knowledge and skills to develop, maintain, and enhance technical solutions.
• Effective communication and proven effective project management skills.

Required:
BS/BA/BE or equivalent technical implementation experience; 10+ years large scale systems technical implementation and integration of both packaged software installation and package application customization.

“Houghton Mifflin Harcourt is an Affirmative Action, Equal Opportunity Employer M/F/D/V and member of e-Verify.”]]>Fri, 14 Jun 2013 05:00:00 GMThttp://careers.hmhco.com/job/Orlando-Professional-Services-Engineer-Job-FL-32801/2666305/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://careers.hmhco.com/job/Orlando-Professional-Services-Engineer-Job-FL-32801/2666305/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Published Job Title: Sr Financial Analyst - Sales Operations
Published Division/Department: Sales Operations
Requisition #: 5833
State/Province/County: Florida
City: Orlando
Country: United States
Percentage of Travel: 10% - 20%
Position Type: Full Time - Regular
Shift: 1st Shift
Interest Category: Finance

Under general supervision, the Sr. Financial Analyst performs complex budgeting and accounting functions; conducts financial, statistical, and analytical studies; prepares and assists in the preparation of financial reports, statements, and analyses according to prescribed guidelines; performs related duties as required. This position will support multiple Sales Operations groups in the Domestic Sales organization.

Supervisory Responsibilities: None; provides assistance and guidance to other staff assigned to business units within supported business vertical

Duties and Responsibilities:
Accounting
Performs complex accounting functions for business units
Coordinate, prepare and review month-end closing process, accounting entries and documents
Perform periodic review of financial reports and verify accuracy

Budgeting
Develop annual budgets - coordinates the development, implementation and control of budgets by preparing, balancing, compiling, and entering budget data
Create quarterly forecasts
Perform statistical analysis of revenue and expense versus budgets
Monitor and evaluate budgets and forecasts
Communications and Technical Support
Maintain communication with internal clients regarding financial matters
Provide information and technical support in the development and revision of processes

Financial Reporting
Assist in managing the Division's financial and sales reporting functions
Preparing overall divisional sales and product reports
Assist in the month-end close process
Perform variance analysis
Create and maintain statistical reports
Provide ad hoc reports and analysis for various managers as requested
Develop new reports as necessary to improve divisional efficiency
Plan and monitor timelines to meet strict deadlines in reporting as required

Research and Data Analysis
Identify key trends impacting revenue, expense and EBITDA
Research and analyze financial data for internal clients
Create, organize, and maintain files related to sales and commission reporting using database and spreadsheet programs
Retrieve and organize data into required reporting formats
Collect, retrieve and organize data to identify financial discrepancies and resolve issues
Recommend solutions and ensure corrections or changes are implemented properly.

Potential projects
Development of business process models for use in managing selling aspects of business
Measuring sales efficacy
Developing robust pipeline reporting process and analysis framework
Customer profiling
Commission modeling
Analysis of sales implementations

Requirements:
Systems/Applications Knowledge Required
Microsoft Excel (highly skilled)
Microsoft Access (skilled, including reporting)
SAP R/3, Business Warehouse
Preferred
Crystal Reports
Salesforce.com
Business Objects Explorer (or similar)

Experience and Education Required
BS in Business, Finance or Accounting
3-5 years related work experience
Knowledge of GAAP
Understanding of control models
Broad understanding of business requirements
Professional Consulting Services knowledge
Experience building budgets and forecasts
Strong interpersonal skills - ability to work with business leadersacross the enterprise
Strong quantitative skills

Preferred
CPA a plus
MBA a plus
Familiarity with financial applications
Familiarity with financial modeling tools
Publishing Industry knowledge
Technical Accounting knowledge
Business Process analysis and design
Assist in the month-end close process
Perform variance analysis
Create and maintain statistical reports
Provide ad hoc reports and analysis for various managers as requested
Develop new reports as necessary to improve divisional efficiency
Plan and monitor timelines to meet strict deadlines in reporting as require

HMH is an equal opportunity, affirmative action employer m/f/d/v and member of e-Verify.

J2W:CB Exp. 06/03/13
*LI-CT1]]>Thu, 23 May 2013 08:00:00 GMThttp://careers.hmhco.com/job/Orlando-Sr-Financial-Analyst-Sales-Operations-Job-FL-32801/2565058/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://careers.hmhco.com/job/Orlando-Sr-Financial-Analyst-Sales-Operations-Job-FL-32801/2565058/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Published Job Title: Senior Education Professional Services Consultant
Published Division/Department: Professional Services Organization
Requisition #: 6090
State/Province/County: Florida
City: Orlando
Country: United States
Percentage of Travel: 80% - 90%
Position Type: Full Time - Regular
Shift: 1st Shift
Interest Category: Educational Consulting/Professional Services

The Professional Services Organization provides implementation services for our most sophisticated clients for our traditional educational and next generation technology products. The Sr. Education Professional Services Consultant is responsible for providing leadership of consulting services for process change and technology projects for HMH clients designed to have a positive impact on educational outcomes. Individuals in this role will spend a majority of their time providing overall leadership for the project team as well as hands-on educational consulting at the client site. They will be expected to build and own strong relationships with client, partner and HMH personnel with objectives of deepening the relationships and growing the book of business. They will be expected to participate in internal initiatives designed to improve quality, efficiency and overall profitability of the organization.

Solution Development and Implementation:

Primary Accountabilities: Providing execution management and ensuring performance of the following HMH Processes for their assigned project(s):

a) Client Solutions

* Curriculum best practices
* Assessment best practices
* Classroom best practices
* Teacher performance best practices
* Parental involvement best practices
* School administrative best practices
b) Participation in and adherence to a structured implementation approach that includes::
* Discovery
* Planning
* Configuration
* Testing
* Rollout
* Transition to Support
c) Working with client, partner and HMH personnel to lead the solutions from proof-of-concept and pilot phases to the time at which the solution is transitioned to support including:
* Planning for and supporting new releases of processes and technology
* Diagnosing and recommending short-term and long-term fixes for issues
* Recommending long-term fixes for recurring problems

Additional solutions implementation tasks as need to ensure quality, profitable, efficient and effective delivery of professional services to HMH’s clients

Client Relationship Management:

Primary Accountabilities: Establishing client relationships so as to provide the single point of contact for the client for all matter related to the project. Act as the first contact in the path for client escalation. Able to identify and utilize the full breadth of HMH resources to ensure timely, profitable, efficient and effective resolution of client escalations. Demonstrate good judgment in identifying escalations requiring HMH management’s attention.

Professional Services Administration:

Primary Accountabilities: Working with client, partner and HMH personnel to ensure the proper functioning of the HMH team with regards to:

1) Ensuring adequate staffing skills and quantity

2) Ensuing appropriate management of HMH resources

3) Ensuring appropriate management of project financials and adherence to budget and scope control protocols

4) Additional professional services administration processes as need to ensure profitable, efficient and effective delivery of professional services to our clients

Marketing and Sales Support:

Primary Accountabilities: Provide strategic and tactical sales support. Assist sales account representatives with the development and execution of sales strategy within the account. Provide recommendations for establishing and maintaining the appropriate functional contact points between the Services and Marketing and Sales organizations.

Service Team Development:

Primary Accountabilities: Provide input to and ensuring performance of the following HMH functions within their functional areas of expertise:

a) Learning and development management

b) Learning resources creation and maintenance

c) Education and training delivery

d) Additional service team development processes as need to ensure profitable, efficient and effective delivery of professional services to our clients

Service Management:

Primary Accountabilities: Provide input to and ensuring performance of the following HMH functions within their functional areas of expertise:

a) Service strategy

b) Service design

c) Service performance management

d) Additional service management processes as need to ensure profitable, efficient and effective delivery of professional services to our clients

Vendor Management:

Primary Accountabilities: Provide vendor relationship management and vendor performance management for their portfolio of projects.

Other responsibilities: other activities related to their functional expertise as assigned,

Requirements:
Takes a big picture approach; interprets and synthesizes data, processes, customization and resource management to align training activities to divisional strategy and customer needs.

Mentors others to conceptualize activities in a broader scope.

Demonstrates expertise in assessing new developments/research in learning theories and methodologies and recommends enhancements to existing learning solutions and/or developments of new learning solutions.

Demonstrates expertise in the use of presentation methods by developing structured presentations that represent key ideas in a variety of ways. Makes effective use of resources (i.e. technology, handouts) to deliver an effective presentation.

Demonstrates confidence with and mastery of subject matter by providing innovative solutions/answers to challenges/questions.

Actively shares best practices, knowledge, and expertise with colleagues; coaches colleagues to higher performance levels. Establishes and maintains trust and credibility with external/internal partners and staff by demonstrating fairness and equity in interactions and continual fulfillment of commitments.

Ensures an environment of accountability Consistently anticipates customer needs and applies strategies to maintain high service levels and retain customer base for future opportunities. Acts as a resource, advocate, and counsel to help clients negotiate through administrative and funding issues

Effectively expresses ideas verbally and/or in writing, in individual or group situations; can get messages across that have the desired effect. Correctly interprets responses and adapts style and method accordingly. Creates an approachable environment by soliciting and accepting feedback openly. Speaks openly and honestly about issues, and provides constructive solutions. Successfully handles conflict. Makes decisions with sufficient, rather than complete, information. Balances data gathering and timelines and makes decisions to meet critical milestones.

EDUCATION & EXPERIENCE

Required: BS/BA or equivalent program executive experience 5+ years K-12 education industry experience including any combination of classroom, administrative and/or providing products and services. 3+ years delivering products and/or services to K-12 education customers. Experience with implementing K-12 educational technologies.

Preferred: Attained Board Certified Educator status. Experience delivering solutions for management consulting and/or technology companies. Experience in a leadership role in K-12 administration

“Houghton Mifflin Harcourt is an Affirmative Action, Equal Opportunity Employer M/F/D/V and member of e-Verify.”]]>Fri, 14 Jun 2013 05:00:00 GMThttp://careers.hmhco.com/job/Orlando-Senior-Education-Professional-Services-Consultant-Job-FL-32801/2666274/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://careers.hmhco.com/job/Orlando-Senior-Education-Professional-Services-Consultant-Job-FL-32801/2666274/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Published Job Title: Education Professional Services Consultant
Published Division/Department: Professional Services Organization
Requisition #: 6054
State/Province/County: Florida
City: Orlando
Country: United States
Percentage of Travel: 80% - 90%
Position Type: Full Time - Regular
Shift: 1st Shift
Interest Category: Educational Consulting/Professional Services

The Professional Services Organization provides implementation services for our most sophisticated clients for our traditional educational and next generation technology products The Education Professional Services Consultant is responsible for providing leadership of consulting services for process change and technology projects for HMH clients designed to have a positive impact on educational outcomes. Individuals in this role will spend a majority of their time at the client site leveraging their experience in K-12 education best practices to deliver solutions using a structured implementation approach. They will be expected to build strong relationships with client, partner and HMH personnel. They will be expected to participate in internal initiatives designed to improve quality, efficiency and overall profitability of the organization. They may be asked to participate in pursuit of sales opportunities.Solution Delivery:

Primary Accountabilities:

a) Implementing process and technology solutions in a project setting that support one or more of the following:

• Curriculum best practices

• Assessment best practices

• Classroom best practices

• Teacher performance best practices

• Parental involvement best practices

• School administrative best practices

b) Participation in and adherence to a structured implementation approach that includes:

• Discovery

• Planning

• Configuration

• Testing

• Rollout

• Transition to Support

c) Working with client, partner and HMH personnel to support the solutions from proof-of-concept and pilot phases to the time at which the solution is transitioned to support including:

• Planning for and supporting new releases of processes and technology

• Diagnosing and recommending short-term and long-term fixes for issues

• Recommending long-term fixes for recurring problems

d) Additional solutions implementation tasks as need to ensure quality, profitable, efficient and effective delivery of professional services to HMH’s clients

Client Relationship Management:

Primary Accountabilities: Deliver solutions in a manner that demonstrates commitment to client success. Establish strong relationships with client staff and management that enhance the value received by the client.

Marketing and Sales Support:Primary Accountabilities: Assist in tactical sales pursuit activities as directed.

Other responsibilities: Actively participate in internal-focus initiatives to improve quality, efficiency and overall profitability of the organization. Plus, other activities as assigned.

Requirements:
SKILLS/COMPETENCIES REQUIRED

Demonstrates in-depth knowledge of learning principles, theories and methodologies in designing and developing effective learning solutions.Makes connections between theory and practice. Utilizes advanced knowledge of customers, systems, products, and/or competitors to formulate an effective presentation strategy; accommodates requests/new issues "on the fly". Identifies product/service gaps and leverages other HMH's product lines and services to ensure delivery of solutions to meet customer needs.Designs and implements strategies to ensure transfer of learning and partners with stakeholders as appropriate. Demonstrates ability to adapt behavior in response to new information or changing circumstances. Builds and maintains lasting cooperative partnerships with internal and external stakeholders and leverages relationships to meet division/organizational objectives within functional framework. Uses effective communication methods and fosters trust with others. Effectively expresses ideas verbally and/or in writing, in individual or group situations; can get messages across that have the desired effect. Correctly interprets responses and adapts style and method accordingly. Creates an approachable environment by soliciting and accepting feedback openly. Speaks openly and honestly about issues, and provides constructive solutions. Successfully handles conflict. Demonstrates awareness of and concern for entire process leading to expected result and the relationship between actions and results. Establishes or follows a course of action and a sequence of steps to ensure objectives are met. Makes timely decisions, takes bold, decisive action or makes commitments, despite conflict or uncertainty, after considering the available courses of action and the needs and values of others. Ability to work independently, with minimal guidance on day-to-day work and general instruction on new assignments, Acts as a resource for colleagues with less experience, May direct work of others

EDUCATION & EXPERIENCE

Required: BS/BA or equivalent experience; 3+ years K-12 education experience including any combination of classroom, administrative and/or providing products and services. Experience delivering process improvement and/or technology solutions in a consulting role.

Preferred: Experience delivering solutions for management consulting and/or technology companies. Experience delivering products and/or services to K-12 education customers.

“Houghton Mifflin Harcourt is an Affirmative Action, Equal Opportunity Employer M/F/D/V and member of e-Verify.”]]>Fri, 14 Jun 2013 05:00:00 GMThttp://careers.hmhco.com/job/Orlando-Education-Professional-Services-Consultant-Job-FL-32801/2666315/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://careers.hmhco.com/job/Orlando-Education-Professional-Services-Consultant-Job-FL-32801/2666315/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS