http://careers.hmhco.com/feeds/call-center-director-orlando-jobs/ Custom RSS Feed for call-center-director-orlando-jobs Wed, 19 Jun 2013 11:11:19 GMT en-us http://careers.hmhco.com/feeds/call-center-director-orlando-jobs/ 720 Published Job Title: Workforce Management Analyst
Published Division/Department: Global Supply Chain
Requisition #: 5964
State/Province/County: Florida
City: Orlando
Country: United States
Percentage of Travel: None
Position Type: Full Time - Temporary
Shift: 1st Shift
Interest Category: Customer Service / Client Care

Manage the intraday operation of the Customer Experience Contact Centers coordinating all activities across all sites to meet service level objectives throughout hours of operation. Generate, review and analyze department reports. Accountable for reaching optimal occupancy and availability targets in a multi-contact environment.

Duties
· Monitor real time adherence against established service level objectives and make adjustments to schedules as needed· Maintain current status of routing and workload allocations across multi-sites· Update current day forecast as needed based on analysis of real time workload· Participates in the development of new metric reporting· Provide agent and department real time adherence reports· Generate ad hoc reports as needed using Access, Excel, Crystal Reports or similar database/reporting software· Assists management in gathering, interpreting and comparing data to the company’s operations· Confirm all schedules meet company and legal requirements for breaks and lunch periods.· Develops and modifies staffing, planning, forecasting and reporting processes as needed· Assist operations in maintaining service level goals to ensure owner satisfaction.· Participate in system User Acceptance Testing as required· Suggest efficiency recommendations as and when required to improve staffing and scheduling· Special projects as assigned by management.

Requirements · Bachelor’s degree in business or a related field required· 3+ years of contact center related experience, and 2+ years of scheduling experience preferred· Experience working with Workforce Management software and understanding of call center staffing principles · Experience with data analytics
* Proficient in Excel and Access.
· Possess excellent written and verbal communication skills· Superior interpersonal skills· Demonstrated ability to effectively interact with all levels of management and peers· Ability to multi-task and prioritize in a fast paced environment· Ability to work with limited direction· Self-motivated· Detail oriented with ability to handle assignments promptly and effectively· Flexible and available to work overtime to assist with department workload· Has a creative approach to problem solving

Preferred
· Working knowledge of SQL database· SAP/R3 and BW experience

J2W:CB Exp. 06/10/13]]>Mon, 03 Jun 2013 05:00:00 GMThttp://careers.hmhco.com/job/Orlando-Workforce-Management-Analyst-Job-FL-32801/2637193/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://careers.hmhco.com/job/Orlando-Workforce-Management-Analyst-Job-FL-32801/2637193/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Published Job Title: Sr Lync Telecommunications Engineer
Published Division/Department: Information Technology
Requisition #: 5449
State/Province/County: Texas
City: Austin
Country: United States
Percentage of Travel: 0 - 10%
Position Type: Full Time - Regular
Shift: 1st Shift
Interest Category: Information Technology

This position reports to the Director of Enterprise Network Engineering. The position will be used to provide the technical leadership in the implementation of Microsoft Lync, providing the HMH team with an internal expert for this large project scheduled for 2013.

Primary responsibilities include:
• Work with Telecom team to act as technical leader in support of Implementation and operation of Microsoft Lync infrastructure
• Day to day troubleshooting of Microsoft (MS) Lync issues and Administration of Lync user accounts
• Day to day handling of Lync incident/trouble tickets, providing Tier 2 and Tier 3 support
• Day to day administration, support, maintenance and monitoring of the Microsoft Lync 2010 infrastructure
• Analyze and evaluate major system project requirements of considerable complexity
• Determine strategic system development/lifecycle/retirement roadmaps

This position maybe located in any of our main office locations: Orlando, Chicagoland, Boston, Austin

Requirements:
Required Skills
• Deep technical knowledge and operational experience with Microsoft infrastructure technologies: Microsoft Lync, and Active Directory.

• Experience Leading a full Scale Lync Voice environment along with all other parts of the Lync solution.
In-Depth VoIP/Voice experience with MS Lync is a must but knowledge of Avaya, Cisco & Nortel desired
• Media Gateway integration and configuration experience (Audiocodes, Dialogic, NET)
• Experience with designing and configuring dial-plans
• Fundamental understanding of SIP, SIP Trunking, Active Directory and Windows Certificate Services.
• Experience working with Cisco Unity/Call Manager as well as some Routing & Switching knowledge
• Experience with Exchange 2010 including Unified Messaging is highly desired

• Excellent documentation and communication skills
• Capable communicator of technological information to business leaders
• Human and systems resource management skills

Qualifications
• Microsoft MCITP Certification in Lync 2010
• At least 5 years experience in enterprise voice systems operations
• BS in Computer Science, Information Systems or related discipline

Preferred Qualifications

• ITIL V3 intermediate or advanced certification
• Masters degree; MBA, finance or operations management.

Houghton Mifflin Harcourt is an Affirmative Action, Equal Opportunity Employer M/F/D/V and member of e-Verify.]]>Sun, 26 May 2013 08:00:00 GMThttp://careers.hmhco.com/job/Austin-Sr-Telecommunications-Engineer-Job-TX-73301/2321547/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://careers.hmhco.com/job/Austin-Sr-Telecommunications-Engineer-Job-TX-73301/2321547/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Published Job Title: National Practice Director(home based,location open)
Published Division/Department: Corporate Education Services
Requisition #: 5760
State/Province/County: Massachusetts
City: Boston
Country: United States
Percentage of Travel: 30% - 40%
Position Type: Full Time - Regular
Shift: 1st Shift
Interest Category: Educational Consulting/Professional Services
The Education Practice Manger will leverage their expertise and experience to define and develop next-generation learning services and professional development for education leaders. Practice Managers will lead HMH’s thought leadership efforts on a specific discipline area(s), using research; market data, trends, and innovation; competitive intelligence; and work with association, government, and partner experts to create services and products that anticipate client needs and demands. Partnering with the HMH Leadership and Learning Center (LLC) – and across HMH (e.g., product development, assessment), the Practice Manager will be responsible for building a complete service offering to be marketed, sold, and delivered through the LLC’s service professionals and consultants.
Lead HMH design strategy for discipline-specific next-generation learning services offerings:· Track market trends, research, and innovations as well as legislative and competitive landscape to ensure that HMH is designing high-impact service offerings that anticipate client demand.· Monitor HMH product development, assessment, and services current offerings and pipeline plans to construct comprehensive solutions where appropriate.· Maintain regular communication with LLC and HMH Heinemann teammates to leverage fully client input and feedback and share it within our community of services professionals.Convert market intelligence into comprehensive Services offerings:· Create framework and timeline for proposed deliverables.· Validate proposed solutions via internal and external discussions, speaking engagement, etc.· Pilot comprehensive solutions – independently, with HMH colleagues, clients, or associations/partners – to incubate and test new service offerings.· Build pilots with appropriate innovative delivery methodologies, working with delivery design lead.· Analyze success or shortcomings of incubation efforts to refine and prepare offerings.· Work with Operations Manager and LLC publications team to construct professional development and/or learning services and artifacts in accordance with standard practices.· Develop facilitation strategies for seminar delivery built on adult learning theory principles.· Train and certify LLC or other delivery teams in new content.Convey HMH thought-leadership on specific education areas via internal and external activities:· Speak at or serve on panel discussions at association and/or education events.· Write white papers that articulate the HMH position on new service areas (prime the pump).· Build reference list of clients (or incubation partners) and internal experts to market new services.· Participate actively in HMH and/or leading education social media channels.· eChats, Colloquy presentations, and/or other internal informational communication activities.· Provide sales support (e.g., proposal strategy, sales calls) and customer consultation as needed. Host periodic “think tank” activities with education experts and/or clients to generate feedback, guidance, and validate strategies and for discovery of new challenges and opportunities.
Requirements
SKILLS/COMPETENCIES REQUIRED

MANAGEMENT/FINANCIAL ACCOUNTABILITIES

• Ability and courage to question present state, envision future state, and translate into high-impact services and products targeted to client demand• Ability to manage to project plans and deadline• Excellent presentation/training skills • Self-starter with strong teaming, organization, and collaboration skills• Strong analytical skills and business awareness• Ability to balance high-level, strategic thinking and tactical focus on delivery of specific work products• Excellent professional writing skills • Ensure development projects stay within budget• Manage T&E budget to meet full year commitments

• Manage resource and membership budget

Required:• Master’s Degree in Education or related field• Minimum 10 years’ experience in Professional Development, Educational Consulting and/or Research, or related field(s)• Educational expertise and experience working in/with school districts, state DOEs, for-profits, and/or other• Knowledge of adult learning principles and successful experience creating and delivering service offerings, products, or related deliverables• Demonstrated market expertise in the area of Early Childhood Education, Special Education and Interventional Strategies, Adult Education, or Workforce Development required.Preferred: • Advanced expertise on critical educational topics such as early childhood education, educational leadership, etc. • Experience in education environment as an instructor, leader, or other local or state administrator• Boston-based]]>Sun, 09 Jun 2013 07:59:00 GMThttp://careers.hmhco.com/job/Boston-National-Practice-Director-Job-MA-02108/2544915/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://careers.hmhco.com/job/Boston-National-Practice-Director-Job-MA-02108/2544915/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Published Job Title: National Practice Director (homebased , location open)
Published Division/Department: Corporate Education Services
Requisition #: 5800
State/Province/County: Massachusetts
City: Boston
Country: United States
Percentage of Travel: 30% - 40%
Position Type: Full Time - Regular
Shift: 1st Shift
Interest Category: Educational Consulting/Professional Services
The Education Practice Manger for Adult Learning/Workforce Redevelopment and Adaptive Teaching markets will leverage their expertise and experience to define and develop next-generation learning services and professional development for education leaders. Practice Managers will lead HMH’s thought leadership efforts on a specific discipline area(s), using research; market data, trends, and innovation; competitive intelligence; and work with association, government, and partner experts to create services and products that anticipate client needs and demands. Partnering with the HMH Leadership and Learning Center (LLC) – and across HMH (e.g., product development, assessment), the Practice Manager will be responsible for building a complete service offering to be marketed, sold, and delivered through the LLC’s service professionals and consultants.
Lead HMH design strategy for discipline-specific next-generation learning services offerings:· Track market trends, research, and innovations as well as legislative and competitive landscape to ensure that HMH is designing high-impact service offerings that anticipate client demand.· Monitor HMH product development, assessment, and services current offerings and pipeline plans to construct comprehensive solutions where appropriate.· Maintain regular communication with LLC and HMH Heinemann teammates to leverage fully client input and feedback and share it within our community of services professionals.Convert market intelligence into comprehensive Services offerings:· Create framework and timeline for proposed deliverables.· Validate proposed solutions via internal and external discussions, speaking engagement, etc.· Pilot comprehensive solutions – independently, with HMH colleagues, clients, or associations/partners – to incubate and test new service offerings.· Build pilots with appropriate innovative delivery methodologies, working with delivery design lead.· Analyze success or shortcomings of incubation efforts to refine and prepare offerings.· Work with Operations Manager and LLC publications team to construct professional development and/or learning services and artifacts in accordance with standard practices.· Develop facilitation strategies for seminar delivery built on adult learning theory principles.· Train and certify LLC or other delivery teams in new content.Convey HMH thought-leadership on specific education areas via internal and external activities:· Speak at or serve on panel discussions at association and/or education events.· Write white papers that articulate the HMH position on new service areas (prime the pump).· Build reference list of clients (or incubation partners) and internal experts to market new services.· Participate actively in HMH and/or leading education social media channels.· eChats, Colloquy presentations, and/or other internal informational communication activities.· Provide sales support (e.g., proposal strategy, sales calls) and customer consultation as needed. Host periodic “think tank” activities with education experts and/or clients to generate feedback, guidance, and validate strategies and for discovery of new challenges and opportunities.
Requirements
SKILLS/COMPETENCIES REQUIRED

MANAGEMENT/FINANCIAL ACCOUNTABILITIES

• Ability and courage to question present state, envision future state, and translate into high-impact services and products targeted to client demand• Ability to manage to project plans and deadline• Excellent presentation/training skills • Self-starter with strong teaming, organization, and collaboration skills• Strong analytical skills and business awareness• Ability to balance high-level, strategic thinking and tactical focus on delivery of specific work products• Excellent professional writing skills • Ensure development projects stay within budget• Manage T&E budget to meet full year commitments

• Manage resource and membership budget

Required:• Master’s Degree in Education or related field• Minimum 10 years’ experience in Professional Development, Educational Consulting and/or Research, or related field(s)• Educational expertise and experience working in/with school districts, state DOEs, for-profits, and/or other• Knowledge of adult learning principles and successful experience creating and delivering service offerings, products, or related deliverables• Demonstrated market expertise in the area of Early Childhood Education, Special Education and Interventional Strategies, Adult Education, or Workforce Development required.Preferred: • Advanced expertise on critical educational topics such as early childhood education, educational leadership, etc. • Experience in education environment as an instructor, leader, or other local or state administrator• Boston-based]]>Sun, 09 Jun 2013 07:59:00 GMThttp://careers.hmhco.com/job/Boston-National-Practice-Director-Job-MA-02108/2544910/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://careers.hmhco.com/job/Boston-National-Practice-Director-Job-MA-02108/2544910/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Published Job Title: National Practice Director(home based,location open)
Published Division/Department: Corporate Education Services
Requisition #: 5803
State/Province/County: Massachusetts
City: Boston
Country: United States
Percentage of Travel: 30% - 40%
Position Type: Full Time - Regular
Shift: 1st Shift
Interest Category: Educational Consulting/Professional Services
The Education Practice Manger for Teaching with Technology and Teacher & Leader Effectiveness markets will leverage their expertise and experience to define and develop next-generation learning services and professional development for education leaders. Practice Managers will lead HMH’s thought leadership efforts on a specific discipline area(s), using research; market data, trends, and innovation; competitive intelligence; and work with association, government, and partner experts to create services and products that anticipate client needs and demands. Partnering with the HMH Leadership and Learning Center (LLC) – and across HMH (e.g., product development, assessment), the Practice Manager will be responsible for building a complete service offering to be marketed, sold, and delivered through the LLC’s service professionals and consultants.
Lead HMH design strategy for discipline-specific next-generation learning services offerings:· Track market trends, research, and innovations as well as legislative and competitive landscape to ensure that HMH is designing high-impact service offerings that anticipate client demand.· Monitor HMH product development, assessment, and services current offerings and pipeline plans to construct comprehensive solutions where appropriate.· Maintain regular communication with LLC and HMH Heinemann teammates to leverage fully client input and feedback and share it within our community of services professionals.Convert market intelligence into comprehensive Services offerings:· Create framework and timeline for proposed deliverables.· Validate proposed solutions via internal and external discussions, speaking engagement, etc.· Pilot comprehensive solutions – independently, with HMH colleagues, clients, or associations/partners – to incubate and test new service offerings.· Build pilots with appropriate innovative delivery methodologies, working with delivery design lead.· Analyze success or shortcomings of incubation efforts to refine and prepare offerings.· Work with Operations Manager and LLC publications team to construct professional development and/or learning services and artifacts in accordance with standard practices.· Develop facilitation strategies for seminar delivery built on adult learning theory principles.· Train and certify LLC or other delivery teams in new content.Convey HMH thought-leadership on specific education areas via internal and external activities:· Speak at or serve on panel discussions at association and/or education events.· Write white papers that articulate the HMH position on new service areas (prime the pump).· Build reference list of clients (or incubation partners) and internal experts to market new services.· Participate actively in HMH and/or leading education social media channels.· eChats, Colloquy presentations, and/or other internal informational communication activities.· Provide sales support (e.g., proposal strategy, sales calls) and customer consultation as needed. Host periodic “think tank” activities with education experts and/or clients to generate feedback, guidance, and validate strategies and for discovery of new challenges and opportunities.
Requirements
SKILLS/COMPETENCIES REQUIRED

MANAGEMENT/FINANCIAL ACCOUNTABILITIES

• Ability and courage to question present state, envision future state, and translate into high-impact services and products targeted to client demand• Ability to manage to project plans and deadline• Excellent presentation/training skills • Self-starter with strong teaming, organization, and collaboration skills• Strong analytical skills and business awareness• Ability to balance high-level, strategic thinking and tactical focus on delivery of specific work products• Excellent professional writing skills • Ensure development projects stay within budget• Manage T&E budget to meet full year commitments

• Manage resource and membership budget

Required:• Master’s Degree in Education or related field• Minimum 10 years’ experience in Professional Development, Educational Consulting and/or Research, or related field(s)• Educational expertise and experience working in/with school districts, state DOEs, for-profits, and/or other• Knowledge of adult learning principles and successful experience creating and delivering service offerings, products, or related deliverables• Demonstrated market expertise in the area of Early Childhood Education, Special Education and Interventional Strategies, Adult Education, or Workforce Development required.Preferred: • Advanced expertise on critical educational topics such as early childhood education, educational leadership, etc. • Experience in education environment as an instructor, leader, or other local or state administrator• Boston-based]]>Wed, 19 Jun 2013 07:59:00 GMThttp://careers.hmhco.com/job/Boston-National-Practice-Director-Job-MA-02108/2559820/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://careers.hmhco.com/job/Boston-National-Practice-Director-Job-MA-02108/2559820/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Published Job Title: Customer Service Rep
Published Division/Department: Global Supply Chain
Requisition #: 5703
State/Province/County: Florida
City: Orlando
Country: United States
Percentage of Travel: None
Position Type: Full Time - Temporary
Shift: 1st Shift
Interest Category: Customer Service / Client Care

Provide customer service support and information to external and internal customers including, Sales Force, corporate departments, and other business unit employees, that meets or exceeds expectations. Provide a positive customer experience that will promote future business through courteous, accurate, and prompt responses to inquiries. Daily responsibilities will include processing orders, providing status to orders, providing quotes, and providing product information. Communicate order status or other items such as backorders, substitutions, pricing, discounts and product compatibility issues to customers. May be responsible for processing customer return authorizations.Ideal candidate will have exceptional customer service skills as well as the ability to make decisions with minimal supervision, handle a high volume of incoming calls, emails and paperwork. In addition, the ability to multi-task and work in a team environment is critical. Excellent oral and written communications skills, good analytical and problem solving skills, and excellent computer skills are needed as well as strong organizational skills and the ability to prioritize workload. Must be willing to work a considerable amount of overtime. Required: H.S. diploma. 2 years previous Customer Service or related experience Preferred: College degree. SAP experience preferred. Bilingual is a plus!

Requirements
* Strong Customer Service skills, demonstrated through previous experience
* Knowledge of and experience with SAP R3
* Ability to quickly learn internet based applications
* Ability to learn the assigned HMH product lines
* Attention to detail
* Strong analytical capabilities
* Problem Solving Skills
* Skilled in multi-tasking
* Basic Word and Excel Skills
* Strong Written and Verbal Communication
* Flexible and able to commit to working overtime (when required)
* Schedule will range from 8:30am thru 9:00pm Monday thru Saturday

Houghton Mifflin Harcourt is an affirmative action, equal opportunity employer and member of E-Verify.

J2W:CB Exp. 06/18/13]]>Fri, 31 May 2013 07:59:00 GMThttp://careers.hmhco.com/job/Orlando-Customer-Service-Rep-Job-FL-32801/2463708/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://careers.hmhco.com/job/Orlando-Customer-Service-Rep-Job-FL-32801/2463708/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Published Job Title: Implementation Director - West
Published Division/Department: US Sales
Requisition #: 6027
State/Province/County: California
City: San Francisco
Country: United States
Percentage of Travel: 60% - 70%
Position Type: Full Time - Regular
Shift: 1st Shift
Interest Category: Sales / Business Development

Purpose of the Role: The Director leads and manages all aspects of the post-sale service business in support of HMH products deployed within schools. This key leadership role is responsible for developing a services vision and execution of a strategy within and across the organization that results in effective utilization of products and a strategic approach to development of long term partnerships. The position reports directly to the Senior Vice-President of Professional Services.

* Develops and oversees implementation plans for all region accounts with product sales >$100k.
* Works collaboratively with per diem manager to develop projections for per diems needs, training activities, assignment and oversight resources in designated accounts.
* Works in partnership with the Sales organization to develop and execute sales strategies that will result in purchase of fee-based service products that align with district needs;
* Manages free and fee-based entitlements assigned to individual district accounts and works collaboratively with schedulers and logistic coordinators to assign personnel;
* Develops proposals and responses to RFP’s that position the suite of professional service products;
* Delivers implementation and professional services within the region at a minimum of 20 days per year;
* Develops and analyzes key business metrics to effectively monitor all aspects of the service business, including sales reports and measures of customer satisfaction;
* Participates in key customer visits, delivery of services and service sales calls;
* Develops a pipeline and action plan to accomplish service revenue goals;
* Ensures best practices are integrated within professional development plans and stays current with product updates and product enhancements ;
* Leads proactive staffing efforts by recruiting, pre-screening and collaborating with HR when requesting and filling open positions.
* Develops and oversees on-boarding process and training plans for assigned staff;
* Develops a vision and tools for an ideal implementation schema for each product and engages in continual refinement of that schema;
* Works closely with strategic teams and partnerships to manage opportunities that provide services for HMH products and offerings;
* Participates in assigned workshops and conferences to keep abreast of current products and educational trends.

Requirements · Bachelors in Education required from an accredited college or university; Master’s degree or above given preference· Teaching experience and curriculum expertise at the district and/or state level preferred· Proven experience leading, organizing, or delivering professional development activities· Proven experience with team management and project management · Current expertise in instructional pedagogy and experience with implementation of instructional technology· Proficient in MS Office Suite· Proficiency with applications that run across the Worldwide Web· Ability to travel extensively throughout assigned territory to visit school districts and team members, attend meetings, and conduct field training observations to assist in implementations of HMH products and services
- Ability to frequently carry/lift/move up to 25 pounds i.e. laptops, projectors and software etc.

*
Specific vision abilities required by this job include close vision and ability to adjust focus]]>Mon, 10 Jun 2013 05:00:00 GMThttp://careers.hmhco.com/job/San-Francisco-Implementation-Director-West-Job-CA-94101/2653878/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://careers.hmhco.com/job/San-Francisco-Implementation-Director-West-Job-CA-94101/2653878/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Published Job Title: Implementation Director - North
Published Division/Department: US Sales
Requisition #: 6025
State/Province/County: Massachusetts
City: Boston
Country: United States
Percentage of Travel: 60% - 70%
Position Type: Full Time - Regular
Shift: 1st Shift
Interest Category: Sales / Business Development

Purpose of the Role: The Director leads and manages all aspects of the post-sale service business in support of HMH products deployed within schools. This key leadership role is responsible for developing a services vision and execution of a strategy within and across the organization that results in effective utilization of products and a strategic approach to development of long term partnerships. The position reports directly to the Senior Vice-President of Professional Services.

* Develops and oversees implementation plans for all region accounts with product sales >$100k.
* Works collaboratively with per diem manager to develop projections for per diems needs, training activities, assignment and oversight resources in designated accounts.
* Works in partnership with the Sales organization to develop and execute sales strategies that will result in purchase of fee-based service products that align with district needs;
* Manages free and fee-based entitlements assigned to individual district accounts and works collaboratively with schedulers and logistic coordinators to assign personnel;
* Develops proposals and responses to RFP’s that position the suite of professional service products;
* Delivers implementation and professional services within the region at a minimum of 20 days per year;
* Develops and analyzes key business metrics to effectively monitor all aspects of the service business, including sales reports and measures of customer satisfaction;
* Participates in key customer visits, delivery of services and service sales calls;
* Develops a pipeline and action plan to accomplish service revenue goals;
* Ensures best practices are integrated within professional development plans and stays current with product updates and product enhancements ;
* Leads proactive staffing efforts by recruiting, pre-screening and collaborating with HR when requesting and filling open positions.
* Develops and oversees on-boarding process and training plans for assigned staff;
* Develops a vision and tools for an ideal implementation schema for each product and engages in continual refinement of that schema;
* Works closely with strategic teams and partnerships to manage opportunities that provide services for HMH products and offerings;
* Participates in assigned workshops and conferences to keep abreast of current products and educational trends.

Requirements · Bachelors in Education required from an accredited college or university; Master’s degree or above given preference· Teaching experience and curriculum expertise at the district and/or state level preferred· Proven experience leading, organizing, or delivering professional development activities· Proven experience with team management and project management · Current expertise in instructional pedagogy and experience with implementation of instructional technology· Proficient in MS Office Suite· Proficiency with applications that run across the Worldwide Web· Ability to travel extensively throughout assigned territory to visit school districts and team members, attend meetings, and conduct field training observations to assist in implementations of HMH products and services
- Ability to frequently carry/lift/move up to 25 pounds i.e. laptops, projectors and software etc.

*
Specific vision abilities required by this job include close vision and ability to adjust focus]]>Mon, 10 Jun 2013 05:00:00 GMThttp://careers.hmhco.com/job/Boston-Implementation-Director-North-Job-MA-02108/2653876/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://careers.hmhco.com/job/Boston-Implementation-Director-North-Job-MA-02108/2653876/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Published Job Title: Implementation Director - South
Published Division/Department: US Sales
Requisition #: 6026
State/Province/County: Texas
City: Austin
Country: United States
Percentage of Travel: 60% - 70%
Position Type: Full Time - Regular
Shift: 1st Shift
Interest Category: Sales / Business Development

Purpose of the Role: The Director leads and manages all aspects of the post-sale service business in support of HMH products deployed within schools. This key leadership role is responsible for developing a services vision and execution of a strategy within and across the organization that results in effective utilization of products and a strategic approach to development of long term partnerships. The position reports directly to the Senior Vice-President of Professional Services.

* Develops and oversees implementation plans for all region accounts with product sales >$100k.
* Works collaboratively with per diem manager to develop projections for per diems needs, training activities, assignment and oversight resources in designated accounts.
* Works in partnership with the Sales organization to develop and execute sales strategies that will result in purchase of fee-based service products that align with district needs;
* Manages free and fee-based entitlements assigned to individual district accounts and works collaboratively with schedulers and logistic coordinators to assign personnel;
* Develops proposals and responses to RFP’s that position the suite of professional service products;
* Delivers implementation and professional services within the region at a minimum of 20 days per year;
* Develops and analyzes key business metrics to effectively monitor all aspects of the service business, including sales reports and measures of customer satisfaction;
* Participates in key customer visits, delivery of services and service sales calls;
* Develops a pipeline and action plan to accomplish service revenue goals;
* Ensures best practices are integrated within professional development plans and stays current with product updates and product enhancements ;
* Leads proactive staffing efforts by recruiting, pre-screening and collaborating with HR when requesting and filling open positions.
* Develops and oversees on-boarding process and training plans for assigned staff;
* Develops a vision and tools for an ideal implementation schema for each product and engages in continual refinement of that schema;
* Works closely with strategic teams and partnerships to manage opportunities that provide services for HMH products and offerings;
* Participates in assigned workshops and conferences to keep abreast of current products and educational trends.

Requirements · Bachelors in Education required from an accredited college or university; Master’s degree or above given preference· Teaching experience and curriculum expertise at the district and/or state level preferred· Proven experience leading, organizing, or delivering professional development activities· Proven experience with team management and project management · Current expertise in instructional pedagogy and experience with implementation of instructional technology· Proficient in MS Office Suite· Proficiency with applications that run across the Worldwide Web· Ability to travel extensively throughout assigned territory to visit school districts and team members, attend meetings, and conduct field training observations to assist in implementations of HMH products and services
- Ability to frequently carry/lift/move up to 25 pounds i.e. laptops, projectors and software etc.

*
Specific vision abilities required by this job include close vision and ability to adjust focus]]>Mon, 10 Jun 2013 05:00:00 GMThttp://careers.hmhco.com/job/Austin-Implementation-Director-South-Job-TX-73301/2653877/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://careers.hmhco.com/job/Austin-Implementation-Director-South-Job-TX-73301/2653877/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Published Job Title: Bi-lingual Inside Sales Representative - LATAM
Published Division/Department: International Markets
Requisition #: 5797
State/Province/County: Illinois
City: Chicago
Country: United States
Percentage of Travel: 0 - 10%
Position Type: Full Time - Regular
Shift: 1st Shift
Interest Category: Sales / Business Development

Department: International

Title: Inside Sales Representative

Reports to: Team Leader, International Inside Sales

Status: Permanent

Location: USA (Geneva or Florida)

The Opportunity

The Inside Sales Representative is accountable for the promotion and effective sales of Houghton Mifflin Harcourt Company products to International Schools within their assigned territory to achieve sales goals.

The Inside Sales Representative position is US based as part of a global team reporting to the Manager, International Inside Sales based in the US.

The role carries a monthly base salary, quarterly incentives and annual commission.

The Organization

Houghton Mifflin Harcourt's mission is changing people's lives by fostering passionate, curious, learners. Sixty million students in 120 countries depend on us for their education. HMH is the world's largest provider of pre-K-12 solutions. We collaborate with school districts, administrators, teachers, parents and students, providing interactive, results-driven learning. With origins dating back to 1832, HMH also publishes an extensive line of reference works and award-winning literature for adults and young readers.

Duties & Responsibilities

Advancing and Closing Sales:

* Meets sales goals by targeting and prioritizing accounts and activities (including but not limited to sales calls, sales presentations, marketing communication, and product promotion/complimentary samples) based upon likelihood of purchase and size of purchase
* Works with Sales Manager and Director of Sales and Marketing Operations to determine calendar to effectively sell products, to influence and uncover potential leads and follow up with customers.
* Understands issues and sets the agenda
* Influences adoption processes to position us for success
* Maintains adequate knowledge of each curriculum area to converse comfortably with customers and understand their needs, and to consult on products and resources that will help customers meet educational objectives;
* Analyses competitors' activities and adjusts appropriately
* Manages customer relationships to close sales.

Territory Management and Analysis:

* Works with Sales Manager to develop territory plans that uncover issues and address customer needs for educational materials and services;
* Identify key insiders in customer base.
* Demonstrates initiative, generates ideas, and proactively manages the territory
* Plans effective use and manages assigned budgets effectively.
* Anticipates trends
* Utilizes the right resources for the best results in the campaign;
* Builds and maintains extensive networks that helps to win adoptions

Collaboration

* Constantly monitors the market, recognizes trends, and communicates that information to the Sales Manager and Director of Sales and Marketing Operations;
* Utilizes regional and national resources effectively to meet overall campaign and strategy goals;
* Persuades the customer to become an advocate for our product
* Supports customers when market or product information is needed.
* Other duties as assigned.

Requirements:
Skills and Experience:

Essential:

* BA/BS degree required.
* 1 - 3 years prior sales experience preferable in an Inside Sales Model and/or teaching experience.
* Fluency in oral and written English, in addition to Spanish
* Strong interpersonal skills, as well as the ability to assimilate information rapidly.
* Strong analytical, organizational and planning skills are also required.
* Must demonstrate initiative and be self-motivated.
* Must have ability to present products effectively to small and large groups.
* Proficiency with technology and computer literacy required. Notably MS Desktop or equivalent; Collaborative tools i.e. Webex; CRM i.e. salesforce.com or equivalent.

Houghton Mifflin Harcourt is committed to a comprehensive policy of Equal Opportunities and we aim to create a workplace which provides for equal opportunities for all employees and potential employees]]>Sat, 08 Jun 2013 07:59:00 GMThttp://careers.hmhco.com/job/Chicago-Bi-lingual-Inside-Sales-Representative-LATAM-Job-IL-60290/2542787/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://careers.hmhco.com/job/Chicago-Bi-lingual-Inside-Sales-Representative-LATAM-Job-IL-60290/2542787/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Published Job Title: Inside Sales Representative - Korea
Published Division/Department: International Markets
Requisition #: 5784
State/Province/County: Seoul
City: Seoul
Country: Korea, Republic of
Percentage of Travel: 0 - 10%
Position Type: Full Time - Regular
Shift: 1st Shift
Interest Category: Sales / Business Development

Department: International

Title: Inside Sales Representative

Reports to: Team Leader, International Inside Sales

Status: Permanent

Location: Korea

The Opportunity

The Inside Sales Representative is accountable for the promotion and effective sales of Houghton Mifflin Harcourt Company products to International Schools within their assigned territory to achieve sales goals.

The Inside Sales Representative position is Korea based as part of a global team reporting to the Manager, International Inside Sales based in the US.

The role carries a monthly base salary, quarterly incentives and annual commission.

The Organization

Houghton Mifflin Harcourt's mission is changing people's lives by fostering passionate, curious, learners. Sixty million students in 120 countries depend on us for their education. HMH is the world's largest provider of pre-K-12 solutions. We collaborate with school districts, administrators, teachers, parents and students, providing interactive, results-driven learning. With origins dating back to 1832, HMH also publishes an extensive line of reference works and award-winning literature for adults and young readers.

Duties & Responsibilities

Advancing and Closing Sales:

* Meets sales goals by targeting and prioritizing accounts and activities (including but not limited to sales calls, sales presentations, marketing communication, and product promotion/complimentary samples) based upon likelihood of purchase and size of purchase
* Works with Sales Manager and Director of Sales and Marketing Operations to determine calendar to effectively sell products, to influence and uncover potential leads and follow up with customers.
* Understands issues and sets the agenda
* Influences adoption processes to position us for success
* Maintains adequate knowledge of each curriculum area to converse comfortably with customers and understand their needs, and to consult on products and resources that will help customers meet educational objectives;
* Analyses competitors' activities and adjusts appropriately
* Manages customer relationships to close sales.

Territory Management and Analysis:

* Works with Sales Manager to develop territory plans that uncover issues and address customer needs for educational materials and services;
* Identify key insiders in customer base.
* Demonstrates initiative, generates ideas, and proactively manages the territory
* Plans effective use and manages assigned budgets effectively.
* Anticipates trends
* Utilizes the right resources for the best results in the campaign;
* Builds and maintains extensive networks that helps to win adoptions

Collaboration

* Constantly monitors the market, recognizes trends, and communicates that information to the Sales Manager and Director of Sales and Marketing Operations;
* Utilizes regional and national resources effectively to meet overall campaign and strategy goals;
* Persuades the customer to become an advocate for our product
* Supports customers when market or product information is needed.
* Other duties as assigned.

Requirements:
Skills and Experience:

Essential:

* BA/BS degree required.
* 1 - 3 years prior sales experience preferable in an Inside Sales Model and/or teaching experience.
* Fluency in oral and written English, in addition to Korean
* Strong interpersonal skills, as well as the ability to assimilate information rapidly.
* Strong analytical, organizational and planning skills are also required.
* Must demonstrate initiative and be self-motivated.
* Must have ability to present products effectively to small and large groups.
* Proficiency with technology and computer literacy required. Notably MS Desktop or equivalent; Collaborative tools i.e. Webex; CRM i.e. salesforce.com or equivalent.

Houghton Mifflin Harcourt is committed to a comprehensive policy of Equal Opportunities and we aim to create a workplace which provides for equal opportunities for all employees and potential employees

*LI-C21]]>Thu, 30 May 2013 08:00:00 GMThttp://careers.hmhco.com/job/Seoul-Inside-Sales-Representative-Korea-Job/2525725/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://careers.hmhco.com/job/Seoul-Inside-Sales-Representative-Korea-Job/2525725/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Published Job Title: Sales Representative (PRC)
Published Division/Department: Sales Operations
Requisition #: 5777
State/Province/County: Other
City: Beijing
Country: China (PRC)
Percentage of Travel: None
Position Type: Full Time - Regular
Shift: 1st Shift
Interest Category: Sales / Business Development

The Opportunity

As a Sales Representative in the International Team you will be responsible for maintaining and growing revenue across your assigned territory.

Reporting directly to the Sales Manager, you will manage a portfolio of accounts (i.e. schools etc.) in your assigned territory.

As a Sales Representative, you will work closely alongside the business development team to help develop a pipeline of opportunities (recorded in SFDC) offering broad solutions to Ministries of Education, private & public school systems, inside sales, channel partners and distributors in your assigned territory.

The Sales Representative will play a key role in the management and development of the territory in order to maximize revenue opportunities in the territory.

Duties & Responsibilities

* Identify, evaluate and close specific sales opportunities that will drive sustainable business growth across the territory.
* Identify, build, and manage long term relationships with strategic partners in the industry.
* Identify, build and maintain exceptional business relationships with key public and private sector educational stakeholders.
* Manage and develop broader relationships with existing partners, agents and resellers in the territory
* Initiate and complete proposals, presentations, terms and conditions, negotiations and execution for the acquisition of opportunities.
* Identify and analyze opportunities in the region in relation to HMH products, services and solutions
* Effectively develop and deliver sales presentations.
* Work with the Sales Director to identify and evaluate new markets for existing services, and other development and marketing partnership opportunities.
* Partner with our HMH business development team in the region to leverage embedded group relationships and networks.
* Making sales calls to schools within assigned territory
* Developing relationships with supervisors and teachers
* Presenting our materials to groups and in one-on-one meetings
* Organizing sales campaigns
* Coordinating implementation and in-service for adopting districts

Skills and Experience:

Essential

* 2-3 years proven sales experience, with strong negotiation skills
* Strong communication and presentation Skills
* Effective influencing skills
* Knowledge of the technology, education or publishing sectors
* A driven, hard working and creative thinker who will act on market requirements
* Experience establishing and managing relationships throughout the industry, at all levels
* Solution orientated approach to sales
* Ability to identify growth opportunities
* Fluent English

* Proficiency with technology and computer literacy required. Notably MS Desktop or equivalent; Collaborative tools i.e. Webex; CRM i.e. salesforce.com

Highly Desirable

* Qualified to Degree level in a relevant discipline
* Fluency in a second language
* In-depth knowledge of Education industry
* Experience in account management

Houghton Mifflin Harcourt is committed to a comprehensive policy of Equal Opportunities and we aim to create a workplace which provides for equal opportunities for all employees and potential employees

Requirements:
The Opportunity

As a Sales Representative in the International Team you will be responsible for maintaining and growing revenue across your assigned territory.

Reporting directly to the Sales Manager, you will manage a portfolio of accounts (i.e. schools etc.) in your assigned territory.

As a Sales Representative, you will work closely alongside the business development team to help develop a pipeline of opportunities (recorded in SFDC) offering broad solutions to Ministries of Education, private & public school systems, inside sales, channel partners and distributors in your assigned territory.

The Sales Representative will play a key role in the management and development of the territory in order to maximize revenue opportunities in the territory.

Duties & Responsibilities

* Identify, evaluate and close specific sales opportunities that will drive sustainable business growth across the territory.
* Identify, build, and manage long term relationships with strategic partners in the industry.
* Identify, build and maintain exceptional business relationships with key public and private sector educational stakeholders.
* Manage and develop broader relationships with existing partners, agents and resellers in the territory
* Initiate and complete proposals, presentations, terms and conditions, negotiations and execution for the acquisition of opportunities.
* Identify and analyze opportunities in the region in relation to HMH products, services and solutions
* Effectively develop and deliver sales presentations.
* Work with the Sales Director to identify and evaluate new markets for existing services, and other development and marketing partnership opportunities.
* Partner with our HMH business development team in the region to leverage embedded group relationships and networks.
* Making sales calls to schools within assigned territory
* Developing relationships with supervisors and teachers
* Presenting our materials to groups and in one-on-one meetings
* Organizing sales campaigns
* Coordinating implementation and in-service for adopting districts

Skills and Experience:

Essential

* 2-3 years proven sales experience, with strong negotiation skills
* Strong communication and presentation Skills
* Effective influencing skills
* Knowledge of the technology, education or publishing sectors
* A driven, hard working and creative thinker who will act on market requirements
* Experience establishing and managing relationships throughout the industry, at all levels
* Solution orientated approach to sales
* Ability to identify growth opportunities
* Fluent English

* Proficiency with technology and computer literacy required. Notably MS Desktop or equivalent; Collaborative tools i.e. Webex; CRM i.e. salesforce.com

Highly Desirable

* Qualified to Degree level in a relevant discipline
* Fluency in a second language
* In-depth knowledge of Education industry
* Experience in account management

Houghton Mifflin Harcourt is committed to a comprehensive policy of Equal Opportunities and we aim to create a workplace which provides for equal opportunities for all employees and potential employees]]>Thu, 30 May 2013 08:00:00 GMThttp://careers.hmhco.com/job/Beijing-Sales-Representative-%28PRC%29-Job/2525728/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://careers.hmhco.com/job/Beijing-Sales-Representative-%28PRC%29-Job/2525728/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Published Job Title: Sales Representative (Asia)
Published Division/Department: Sales Operations
Requisition #: 5853
State/Province/County: Singapore
City: Singapore
Country: Singapore
Percentage of Travel: None
Position Type: Full Time - Regular
Shift: 1st Shift
Interest Category: Sales / Business Development

As a Sales Representative in the International Team you will be responsible for maintaining and growing revenue across your assigned territory.

Reporting directly to the Sales Manager, you will manage a portfolio of accounts (i.e. schools etc.) in your assigned territory.

As a Sales Representative, you will work closely alongside the business development team to help develop a pipeline of opportunities (recorded in SFDC) offering broad solutions to Ministries of Education, private & public school systems, inside sales, channel partners and distributors in your assigned territory.

The Sales Representative will play a key role in the management and development of the territory in order to maximize revenue opportunities in the territory.

Duties & Responsibilities

* Identify, evaluate and close specific sales opportunities that will drive sustainable business growth across the territory.
* Identify, build, and manage long term relationships with strategic partners in the industry.
* Identify, build and maintain exceptional business relationships with key public and private sector educational stakeholders.
* Manage and develop broader relationships with existing partners, agents and resellers in the territory
* Initiate and complete proposals, presentations, terms and conditions, negotiations and execution for the acquisition of opportunities.
* Identify and analyze opportunities in the region in relation to HMH products, services and solutions
* Effectively develop and deliver sales presentations.
* Work with the Sales Director to identify and evaluate new markets for existing services, and other development and marketing partnership opportunities.
* Partner with our HMH business development team in the region to leverage embedded group relationships and networks.
* Making sales calls to schools within assigned territory
* Developing relationships with supervisors and teachers
* Presenting our materials to groups and in one-on-one meetings
* Organizing sales campaigns
* Coordinating implementation and in-service for adopting districts

Skills and Experience:

Essential

* 2-3 years proven sales experience, with strong negotiation skills
* Strong communication and presentation Skills
* Effective influencing skills
* Knowledge of the technology, education or publishing sectors
* A driven, hard working and creative thinker who will act on market requirements
* Experience establishing and managing relationships throughout the industry, at all levels
* Solution orientated approach to sales
* Ability to identify growth opportunities
* Fluent English

* Proficiency with technology and computer literacy required. Notably MS Desktop or equivalent; Collaborative tools i.e. Webex; CRM i.e. salesforce.com

Highly Desirable

* Qualified to Degree level in a relevant discipline
* Fluency in a second language
* In-depth knowledge of Education industry
* Experience in account management

Houghton Mifflin Harcourt is committed to a comprehensive policy of Equal Opportunities and we aim to create a workplace which provides for equal opportunities for all employees and potential employees

Requirements:
Skills and Experience:

Essential

* 2-3 years proven sales experience, with strong negotiation skills
* Strong communication and presentation Skills
* Effective influencing skills
* Knowledge of the technology, education or publishing sectors
* A driven, hard working and creative thinker who will act on market requirements
* Experience establishing and managing relationships throughout the industry, at all levels
* Solution orientated approach to sales
* Ability to identify growth opportunities
* Fluent English

* Proficiency with technology and computer literacy required. Notably MS Desktop or equivalent; Collaborative tools i.e. Webex; CRM i.e. salesforce.com

Highly Desirable

* Qualified to Degree level in a relevant discipline
* Fluency in a second language
* In-depth knowledge of Education industry
* Experience in account management

Houghton Mifflin Harcourt is committed to a comprehensive policy of Equal Opportunities and we aim to create a workplace which provides for equal opportunities for all employees and potential employees]]>Tue, 28 May 2013 07:59:00 GMThttp://careers.hmhco.com/job/Singapore-Sales-Representative-%28Asia%29-Job/2571668/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://careers.hmhco.com/job/Singapore-Sales-Representative-%28Asia%29-Job/2571668/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Published Job Title: Supv, Sales Support
Published Division/Department: Sales Operations
Requisition #: 5903
State/Province/County: Texas
City: Austin
Country: United States
Percentage of Travel: None
Position Type: Full Time - Regular
Shift: 1st Shift
Interest Category: Sales / Business Development

Job Title Supervisor, Sales Support

Reports To Manager, Sales Support

Department/Division K12, Adult Ed, & Adjacent Markets

Purpose of the Role:

Provide day-to-day direction and guidance to Tier I and Tier II Sales Support Team. Project a positive company image; contribute toward team effort in order to meet divisional goals, adhere to department and operational standards and objectives and insure positive customer relations. Direct sales support representative activities to ensure timely and accurate support is provided. Coach teams to escalate issues to the appropriate tier and jump in to resolve complex, advanced issues when needed. Demonstrate high level responsibility for full functionality and capability of sales support performance to ensure a customer centric approach. Apply call center management practices to help reduce costs and improve service quality. Provide support/services to the Sales Department’s field reps and in-house divisions. Interact with other key company departments to facilitate and coordinate activities that affect sales functions.

Be a leader and driver of change and continuously impact customers and sales support with understanding and meeting revenue goals.

Job Responsibilities:

-Oversee staff (Tier I SSR’s, Tier II Sr. SSR’s, and Non-Lead SSR of Sales Support) including training on new procedures, analyzing performances to proactively develop and implement strategies to improve the quality of service and productivity.

-Develop staff to maintain favorable customer relations, both internally and externally.

-Along with the Asst. Manager, Sales Support, schedule tasks accordingly and work closely with the divisional business units, supply chain, sales representatives, per diems, and Pre-K through Grade 12 customers.

-Recommend system enhancements, new functionality and testing as required.

-Under the direction of the Manager, Sales Support, help to manage, analyze, monitor, and evaluate workload, team issues, concerns, and recommendations. Interview regular and temporary employees. Prepare training plans and evaluation of employees and report to Manager, Sales Support. Manage all schedules, vacation calendars, and departmental training.

-Have extensive knowledge of and be able to run and analyze reports including SFDC and SAP queries, CMS (phone management) queries, as well as departmental productivity and metrics reports and react accordingly if additional training or performance issues are identified.

-Have extensive knowledge of K12 and familiarity with Adult Ed and Adjacent Markets product.

-Communicate with the sales representatives and regional vice presidents to problem solve, troubleshoot, facilitate, and coordinate sales related activities.

-Interface with Sales Managers to share ideas and facilitate the exchange of best business practices in regards to the Sales Force and the Sales Support Team.

-Supervise and oversee the day-to-day department processes including sales quotations, orders, credits, order adjustments and returns in SAP. Communicate backorders, substitutions, pricing and product compatibility to customers, the divisional business offices, outside sales force, contract departments, credit department, and supply chain.

-Maintain a thorough knowledge of all department operations. Independent management of priorities as well as ongoing positive communication within the department and other supporting departments and divisions.

-Perform other personnel functions in accordance with company policy and legal requirements.

Requirements:
Core Competencies: (Required Behaviors)

Building a Successful Team

Using appropriate methods and a flexible interpersonal style to help build a cohesive team; facilitating the completion of team goals.

Develops structure – Helps to clarify roles and responsibilities of team members; helps ensure that necessary steering, review, or support functions are in place.

Facilitates goal accomplishment – Makes procedural or process suggestions for achieving team goals or performing team functions; provides necessary resources or helps to remove obstacles to team accomplishments.

Involves others – Listens to and fully involves others in team decisions and actions; values and uses individual differences and talents.

Models commitment – Adheres to the team's expectations and guidelines; fulfills team responsibilities; demonstrates personal commitment to the team.

Building Strategic Work Relationships

Developing and using collaborative relationships to facilitate the accomplishment of work goals.

Seeks opportunities – Proactively tries to build effective working relationships with other people.

Clarifies the current situation – Probes for and provides information to clarify situations.

Develops others' and own ideas – Seeks and expands on original ideas, enhances others' ideas, and contributes own ideas about the issues at hand.

Facilitates agreement – Gains agreement from partners to support ideas or take partnership-oriented action; uses sound rationale to explain value of actions.

Establishes good interpersonal relationships – Helps people feel valued, appreciated, and included in discussions (enhances self-esteem, empathizes, involves, discloses, supports).

Business Acumen

Using economic, financial, market, and industry data to understand and improve business results; using one's understanding of major business functions, industry trends, and own organization's position to contribute to effective business strategies and tactics.

Analyzes – Uses economic, financial, market, and industry data to assess current business strategies and tactics or to evaluate specific business opportunities; identifies trends and anticipates their impact.

Integrates – Integrates economic, financial, market, and industry data from multiple sources to identify critical business issues; articulates the implications of business trends for own department or team as well as the broader organization.

Understands the industry – Understands the industry in which the organization operates (trends, customers, competition, market share, etc.).

Continuous Improvement

Originating action to improve existing conditions and processes; identifying improvement opportunities, generating ideas, and implementing solutions.

Identifies opportunities – Reviews processes to determine any gaps between current outputs and expected requirements.

Determines causes – Identifies conditions that contribute to gaps or key variances; explores relationships between conditions and outcomes; distinguishes causes from symptoms and identifies primary causes.

Implements improvements – Tests solutions; gathers feedback on effectiveness; reviews impact on baseline measures; modifies solutions as appropriate to ensure effectiveness.

Decision Making

Identifying and understanding issues, problems, and opportunities; comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints, and probable consequences.

Identifies issues, problems, and opportunities – Recognizes issues, problems, or opportunities and determines whether action is needed.

Gathers information – Identifies the need for and collects information to better understand issues, problems, and opportunities.

Interprets information – Integrates information from a variety of sources; detects trends, associations, and cause-effect relationships.

Chooses appropriate action – Formulates clear decision criteria; evaluates options by considering implications and consequences; chooses an effective option.

Commits to action – Implements decisions or initiates action within a reasonable time.

Involves others – Includes others in the decision-making process as warranted to obtain good information, make the most appropriate decisions, and ensure buy-in and understanding of the resulting decisions.

Information Monitoring

Setting up ongoing procedures to collect and review information needed to manage an organization or ongoing activities within it.

Identifies monitoring needs – Determines which processes or areas need to be monitored; identifies what information needs to be obtained.

Develops monitoring systems – Establishes systems to monitor activities or outputs that are easy to use and that provide timely and pertinent information.

Implements tracking systems – Effectively puts in place monitoring systems with minimal interruption for other organizational processes.

Reviews data – Collects and reviews data on a regular basis to determine progress, anticipate needs, and make necessary adjustments to personnel or processes.

Managing Conflict

Dealing effectively with others in an antagonistic situation; using appropriate interpersonal styles and methods to reduce tension or conflict between two or more people.

Clarifies the current situation – Collects information from relevant sources to understand the conflict.

Remains open to all sides – Objectively views the conflict from all sides.

Stays focused on resolution – Stays focused on resolving the conflict and avoids personal issues and attacks.

Initiates action – Takes positive action to resolve the conflict in a way that addresses the issue, dissipates the conflict, and maintains the relationship.

Closes discussions with clear summaries – Summarizes to ensure that all are aware of agreements and required actions.

Planning and Organizing

Establishing courses of action for self and others to ensure that work is completed efficiently.

Prioritizes – Identifies more critical and less critical activities and assignments; adjusts priorities when appropriate.

Determines tasks and resources – Determines project / assignment requirements by breaking them down into tasks and identifying types of equipment, materials, and people needed.

Leverages resources – Takes advantage of available resources (individuals, processes, departments, and tools) to complete work efficiently; coordinates with internal and external partners.

Technical / Professional Knowledge and Skills

Having achieved a satisfactory level of technical and professional skill or knowledge in position-related areas; keeping up with current developments and trends in areas of expertise.

Understands technical terminology and developments – Knows how and when to apply a technical skill or procedure; performs complex tasks in area of expertise.

Requirements: Educational requirements, years of experience and any physical requirements.

5 year experience in sales and/or sales support or administration required.

3-5 years supervisory experience preferred.

BS/BA Degree or equivalent work experience in sales or educational field preferred.

Proficient in MS Office (Word and Excel)

Excellent communications, presentation and interpersonal skills

Must thrive in a fast-paced, results-oriented, collaborative environment.

Houghton Mifflin Harcourt is an affirmative action, equal opportunity employer and member of E-Verify.

*LI-CT1

J2W:CB Exp. 06/21/13]]>Fri, 14 Jun 2013 07:59:00 GMThttp://careers.hmhco.com/job/Austin-Supv%2C-Sales-Support-Job-TX-73301/2602363/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://careers.hmhco.com/job/Austin-Supv%2C-Sales-Support-Job-TX-73301/2602363/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Published Job Title: Intern
Published Division/Department: US Sales
Requisition #: 5937
State/Province/County: Massachusetts
City: Boston
Country: United States
Percentage of Travel: None
Position Type: Full Time - Intern
Shift: 1st Shift
Interest Category: Sales / Business Development

Duties – account management

Stock checks; tracking order shipments; responding to customer invoice requests and jacket image requests; processing sample orders and premium orders; fielding phone calls Duties – sales supportGathering materials for PowerPoint presentations; generating sales reports for titles and customers.Requirements: MS office proficient (Excel and PowerPoint) Creative thinker, self-starter, pro-active problem-solver
Requirements

Bachelors degree, some publishing or retail sales experience if possible.

Requirements: MS office proficient (Excel and PowerPoint) Creative thinker, self-starter, pro-active problem-solver]]>Wed, 19 Jun 2013 08:00:00 GMThttp://careers.hmhco.com/job/Boston-Intern-Job-MA-02108/2609386/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://careers.hmhco.com/job/Boston-Intern-Job-MA-02108/2609386/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Published Job Title: Inside Sales Associate
Published Division/Department: US Sales
Requisition #: 5817
State/Province/County: Illinois
City: Geneva
Country: United States
Percentage of Travel: None
Position Type: Full Time - Regular
Shift: 1st Shift
Interest Category: Sales / Business Development

Job Title Inside Sales Associate

Reports To Inside Sales Manager

Department/Division Inside Sales and Sales Support

Purpose of the Role: Fulfill ongoing need for higher level sales support, particularly in the area of customer communication and sales strategy. Take direct inbound calls from customers and make outbound sales prospecting and sales development calls. Take a lead role as point person when a territory becomes vacant, coordinating resources with regional administrators, sales support, customer experience, inside sales and sales management to maintain seamless customer support and sales activity.

Job Responsibilities:

· Proactive collaboration with Field and Inside Sales Account Executives to support joint territory plan.

· Strategically plans sales calls with direction from Account Executives.

· Provide strategic customer coverage in vacant territories taking inbound phone calls and emails and responding to customer needs.

· Responds to customers requests and problems with appropriate timeliness and concern; Develops professional credibility and trust with the customer;

· Provides timely and complete information needed for consultants and inside resources to perform effectively in the territory; Uses voicemail and email appropriately; Updates Salesforce.com regularly.

· Knowledge of each curriculum area to converse comfortably with customers and understand their needs; effectively communicates the major features, advantages, and benefits of each product;

· Displays a thorough knowledge of state and local adoption timelines in order to be at the right place at the right time.

· Effectively manages sample budget.

Core Competencies: (Required Behaviors)

Expanding and Advancing Opportunities

Engaging with customers to explore their situations and needs; probing underlying issues that suggest broader solutions; maximizing the productiveness of interactions by monitoring and building on customers' cues; articulating and promoting a path forward.

· Follows customers' cues - Continually takes customers' pulse to understand where they are coming

· from and where they are emotionally; attends closely to customers' questions and comments to make sure all parties are attuned; quickly picks up on and responds to emotional cues; manages the conversation by adapting own interaction style and approach to others' emotional states.

· Advances the sale - Builds agreement on outcomes and actions to advance the sale; suggests

· meetings with others who can influence buying decisions; persists in requesting the desired outcome, where appropriate; closes the sale at a well-suited time.

Building Trusting Relationships

Using appropriate interpersonal styles to establish effective relationships with customers and internal partners; interacting with others in a way that promotes openness and trust and gives them confidence in one's intentions.

· Establishes relationships - Connects easily with new people; puts others at ease and gains personal acceptance.

· Helps others have personal win - Recognizes and supports others' personal stake in business objectives; helps promote others' agendas that are consistent with the sales objectives; acts as a collaborative partner.

· Reinforces others' self-worth - Treats people with dignity, respect, and fairness; sincerely compliments others' contributions; redirects the discussion when others' esteem is threatened; shows empathy and understanding in response to stated concerns; avoids minimizing or ignoring others' feelings; offers assurances about issues of concern.

· Shows can be trusted

· Demonstrates openness in dealing with others; shares personal agenda; acts in a manner consistent with organizational, social, and moral values; ensures that words and actions are consistent; keeps commitments to agreed-upon actions.

Sustaining Customer Satisfaction

Supporting customers during the implementation of sales contracts and throughout the relationship; seeking and taking appropriate actions on customer feedback; resolving difficult issues in a timely and professional manner; taking responsibility for customer satisfaction and loyalty.

· Clarifies customer interests - Gains full understanding of customers' wants, desires, problems, concerns, satisfactions, and expectations by seeking or confirming information and opinions during the implementation of sales contracts and throughout the relationship.

· Resolves customer issues

· Responds quickly to resolve customer problems and concerns; keeps customers informed and provides feedback on actions taken; initiates appropriate actions based upon customer or team input.

· Manages customer expectations

· Avoids unreasonable commitments and works to meet or exceed customer expectations to mutual benefit.

Active Learning

Demonstrating zeal for new information, knowledge, and experiences; regularly seeking and capitalizing on learning opportunities; quickly assimilating and applying new information.

· Relishes learning - Shows inquisitiveness and eagerness to gain sales- or business-related knowledge; scans the environment for formal and informal experiences that can provide new skills, behaviors, and / or knowledge; proactively makes time for these key experiences.

· Assimilates information quickly - Readily absorbs and comprehends new information from formal and informal learning experiences; quickly sizes up new situations or information and isolates the most important elements.

· Welcomes feedback - Seeks and readily accepts feedback on own performance; uses feedback

· constructively to improve knowledge, skills, and behaviors.

· Applies knowledge or skill - Puts new knowledge, understanding, or skill to practical use on the job; furthers learning through trial and error.

Requirements:
· This position requires a Bachelor’s Degree (Master’s desirable)

· Some sales or customer service experience desired

· Proficient in MS Office and Sales Management Software

*LI-CT1

J2W:CB Exp. 05/31/13]]>Fri, 24 May 2013 08:00:00 GMThttp://careers.hmhco.com/job/Geneva-Inside-Sales-Associate-Job-IL-60134/2567234/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://careers.hmhco.com/job/Geneva-Inside-Sales-Associate-Job-IL-60134/2567234/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Published Job Title: Inside Sales Associate
Published Division/Department: US Sales
Requisition #: 5815
State/Province/County: Illinois
City: Geneva
Country: United States
Percentage of Travel: None
Position Type: Full Time - Regular
Shift: 1st Shift
Interest Category: Sales / Business Development

Job Title Inside Sales Associate

Reports To Inside Sales Manager

Department/Division Inside Sales and Sales Support

Purpose of the Role: Fulfill ongoing need for higher level sales support, particularly in the area of customer communication and sales strategy. Take direct inbound calls from customers and make outbound sales prospecting and sales development calls. Take a lead role as point person when a territory becomes vacant, coordinating resources with regional administrators, sales support, customer experience, inside sales and sales management to maintain seamless customer support and sales activity.

Job Responsibilities:

· Proactive collaboration with Field and Inside Sales Account Executives to support joint territory plan.

· Strategically plans sales calls with direction from Account Executives.

· Provide strategic customer coverage in vacant territories taking inbound phone calls and emails and responding to customer needs.

· Responds to customers requests and problems with appropriate timeliness and concern; Develops professional credibility and trust with the customer;

· Provides timely and complete information needed for consultants and inside resources to perform effectively in the territory; Uses voicemail and email appropriately; Updates Salesforce.com regularly.

· Knowledge of each curriculum area to converse comfortably with customers and understand their needs; effectively communicates the major features, advantages, and benefits of each product;

· Displays a thorough knowledge of state and local adoption timelines in order to be at the right place at the right time.

· Effectively manages sample budget.

Core Competencies: (Required Behaviors)

Expanding and Advancing Opportunities

Engaging with customers to explore their situations and needs; probing underlying issues that suggest broader solutions; maximizing the productiveness of interactions by monitoring and building on customers' cues; articulating and promoting a path forward.

· Follows customers' cues - Continually takes customers' pulse to understand where they are coming

· from and where they are emotionally; attends closely to customers' questions and comments to make sure all parties are attuned; quickly picks up on and responds to emotional cues; manages the conversation by adapting own interaction style and approach to others' emotional states.

· Advances the sale - Builds agreement on outcomes and actions to advance the sale; suggests

· meetings with others who can influence buying decisions; persists in requesting the desired outcome, where appropriate; closes the sale at a well-suited time.

Building Trusting Relationships

Using appropriate interpersonal styles to establish effective relationships with customers and internal partners; interacting with others in a way that promotes openness and trust and gives them confidence in one's intentions.

· Establishes relationships - Connects easily with new people; puts others at ease and gains personal acceptance.

· Helps others have personal win - Recognizes and supports others' personal stake in business objectives; helps promote others' agendas that are consistent with the sales objectives; acts as a collaborative partner.

· Reinforces others' self-worth - Treats people with dignity, respect, and fairness; sincerely compliments others' contributions; redirects the discussion when others' esteem is threatened; shows empathy and understanding in response to stated concerns; avoids minimizing or ignoring others' feelings; offers assurances about issues of concern.

· Shows can be trusted

· Demonstrates openness in dealing with others; shares personal agenda; acts in a manner consistent with organizational, social, and moral values; ensures that words and actions are consistent; keeps commitments to agreed-upon actions.

Sustaining Customer Satisfaction

Supporting customers during the implementation of sales contracts and throughout the relationship; seeking and taking appropriate actions on customer feedback; resolving difficult issues in a timely and professional manner; taking responsibility for customer satisfaction and loyalty.

· Clarifies customer interests - Gains full understanding of customers' wants, desires, problems, concerns, satisfactions, and expectations by seeking or confirming information and opinions during the implementation of sales contracts and throughout the relationship.

· Resolves customer issues

· Responds quickly to resolve customer problems and concerns; keeps customers informed and provides feedback on actions taken; initiates appropriate actions based upon customer or team input.

· Manages customer expectations

· Avoids unreasonable commitments and works to meet or exceed customer expectations to mutual benefit.

Active Learning

Demonstrating zeal for new information, knowledge, and experiences; regularly seeking and capitalizing on learning opportunities; quickly assimilating and applying new information.

· Relishes learning - Shows inquisitiveness and eagerness to gain sales- or business-related knowledge; scans the environment for formal and informal experiences that can provide new skills, behaviors, and / or knowledge; proactively makes time for these key experiences.

· Assimilates information quickly - Readily absorbs and comprehends new information from formal and informal learning experiences; quickly sizes up new situations or information and isolates the most important elements.

· Welcomes feedback - Seeks and readily accepts feedback on own performance; uses feedback

· constructively to improve knowledge, skills, and behaviors.

· Applies knowledge or skill - Puts new knowledge, understanding, or skill to practical use on the job; furthers learning through trial and error.

Requirements:
· This position requires a Bachelor’s Degree (Master’s desirable)

· Some sales or customer service experience desired

· Proficient in MS Office and Sales Management Software]]>Thu, 30 May 2013 08:00:00 GMThttp://careers.hmhco.com/job/Geneva-Inside-Sales-Associate-Job-IL-60134/2576701/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://careers.hmhco.com/job/Geneva-Inside-Sales-Associate-Job-IL-60134/2576701/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Published Job Title: Inside Sales Associate
Published Division/Department: US Sales
Requisition #: 5816
State/Province/County: Illinois
City: Geneva
Country: United States
Percentage of Travel: None
Position Type: Full Time - Regular
Shift: 1st Shift
Interest Category: Sales / Business Development

Job Title Inside Sales Associate

Reports To Inside Sales Manager

Department/Division Inside Sales and Sales Support

Purpose of the Role: Fulfill ongoing need for higher level sales support, particularly in the area of customer communication and sales strategy. Take direct inbound calls from customers and make outbound sales prospecting and sales development calls. Take a lead role as point person when a territory becomes vacant, coordinating resources with regional administrators, sales support, customer experience, inside sales and sales management to maintain seamless customer support and sales activity.

Job Responsibilities:

· Proactive collaboration with Field and Inside Sales Account Executives to support joint territory plan.

· Strategically plans sales calls with direction from Account Executives.

· Provide strategic customer coverage in vacant territories taking inbound phone calls and emails and responding to customer needs.

· Responds to customers requests and problems with appropriate timeliness and concern; Develops professional credibility and trust with the customer;

· Provides timely and complete information needed for consultants and inside resources to perform effectively in the territory; Uses voicemail and email appropriately; Updates Salesforce.com regularly.

· Knowledge of each curriculum area to converse comfortably with customers and understand their needs; effectively communicates the major features, advantages, and benefits of each product;

· Displays a thorough knowledge of state and local adoption timelines in order to be at the right place at the right time.

· Effectively manages sample budget.

Core Competencies: (Required Behaviors)

Expanding and Advancing Opportunities

Engaging with customers to explore their situations and needs; probing underlying issues that suggest broader solutions; maximizing the productiveness of interactions by monitoring and building on customers' cues; articulating and promoting a path forward.

· Follows customers' cues - Continually takes customers' pulse to understand where they are coming

· from and where they are emotionally; attends closely to customers' questions and comments to make sure all parties are attuned; quickly picks up on and responds to emotional cues; manages the conversation by adapting own interaction style and approach to others' emotional states.

· Advances the sale - Builds agreement on outcomes and actions to advance the sale; suggests

· meetings with others who can influence buying decisions; persists in requesting the desired outcome, where appropriate; closes the sale at a well-suited time.

Building Trusting Relationships

Using appropriate interpersonal styles to establish effective relationships with customers and internal partners; interacting with others in a way that promotes openness and trust and gives them confidence in one's intentions.

· Establishes relationships - Connects easily with new people; puts others at ease and gains personal acceptance.

· Helps others have personal win - Recognizes and supports others' personal stake in business objectives; helps promote others' agendas that are consistent with the sales objectives; acts as a collaborative partner.

· Reinforces others' self-worth - Treats people with dignity, respect, and fairness; sincerely compliments others' contributions; redirects the discussion when others' esteem is threatened; shows empathy and understanding in response to stated concerns; avoids minimizing or ignoring others' feelings; offers assurances about issues of concern.

· Shows can be trusted

· Demonstrates openness in dealing with others; shares personal agenda; acts in a manner consistent with organizational, social, and moral values; ensures that words and actions are consistent; keeps commitments to agreed-upon actions.

Sustaining Customer Satisfaction

Supporting customers during the implementation of sales contracts and throughout the relationship; seeking and taking appropriate actions on customer feedback; resolving difficult issues in a timely and professional manner; taking responsibility for customer satisfaction and loyalty.

· Clarifies customer interests - Gains full understanding of customers' wants, desires, problems, concerns, satisfactions, and expectations by seeking or confirming information and opinions during the implementation of sales contracts and throughout the relationship.

· Resolves customer issues

· Responds quickly to resolve customer problems and concerns; keeps customers informed and provides feedback on actions taken; initiates appropriate actions based upon customer or team input.

· Manages customer expectations

· Avoids unreasonable commitments and works to meet or exceed customer expectations to mutual benefit.

Active Learning

Demonstrating zeal for new information, knowledge, and experiences; regularly seeking and capitalizing on learning opportunities; quickly assimilating and applying new information.

· Relishes learning - Shows inquisitiveness and eagerness to gain sales- or business-related knowledge; scans the environment for formal and informal experiences that can provide new skills, behaviors, and / or knowledge; proactively makes time for these key experiences.

· Assimilates information quickly - Readily absorbs and comprehends new information from formal and informal learning experiences; quickly sizes up new situations or information and isolates the most important elements.

· Welcomes feedback - Seeks and readily accepts feedback on own performance; uses feedback

· constructively to improve knowledge, skills, and behaviors.

· Applies knowledge or skill - Puts new knowledge, understanding, or skill to practical use on the job; furthers learning through trial and error.

Requirements:
· This position requires a Bachelor’s Degree (Master’s desirable)

· Some sales or customer service experience desired

· Proficient in MS Office and Sales Management Software]]>Thu, 30 May 2013 08:00:00 GMThttp://careers.hmhco.com/job/Geneva-Inside-Sales-Associate-Job-IL-60134/2576703/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://careers.hmhco.com/job/Geneva-Inside-Sales-Associate-Job-IL-60134/2576703/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Published Job Title: Account Executive
Published Division/Department: US Sales
Requisition #: 5943
State/Province/County: Texas
City: Brownsville
Country: United States
Percentage of Travel: 60% - 70%
Position Type: Full Time - Regular
Shift: 1st Shift
Interest Category: Sales / Business Development

Through effective relationships, the Account Executive is accountable for providing educational content solutions that meet the needs of school districts in an assigned territory.

Job Responsibilities:
* Designs strategies that address customer needs and issues while meeting assigned quota; targets and prioritizes accounts and activities; analyzes competitors’ activities and adjusts appropriately; utilizes area, national and Per Diem resources effectively.
* Strategically plans sales calls by outlined objectives and action steps.
* Reads the market, recognizes trends, and communicates that information to the Area Management; Demonstrates knowledge of account history, the processes and procedures specific to each district, and the key issues for each account.
* Responds to customer requests and problems with appropriate timeliness and concern; Develops professional credibility and trust with the customer;
* Provides timely and complete information needed for consultants and outside resources to perform effectively in the territory; Uses voicemail and email appropriately; Updates Salesforce.com regularly.
* Knowledge of each curriculum area to converse comfortably with customers and understand their needs; effectively communicates the major features, advantages, and benefits of each product; Displays a thorough knowledge of state and local adoption timelines in order to be at the right place at the right time.

Requirements
* This position requires a Bachelor’s Degree (Master’s desirable)
* Sales experience with a proven track record in meeting quota highly preferred. Educational/Technology sales experience and teaching skills are desirable
* The ability to lift up to 60 pounds
* Proficient in MS Office and Sales Management Software
* Requires heavy travel – driving and air travel 60-70%

“Houghton Mifflin Harcourt is an Affirmative Action, Equal Opportunity Employer M/F/D/V and member of e-Verify.”

*LI-CT1

J2W:CB Exp. 07/27/13]]>Wed, 12 Jun 2013 05:00:00 GMThttp://careers.hmhco.com/job/Brownsville-Account-Executive-Job-TX-78520/2660066/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://careers.hmhco.com/job/Brownsville-Account-Executive-Job-TX-78520/2660066/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Published Job Title: Inside Account Executive
Published Division/Department: US Sales
Requisition #: 5921
State/Province/County: Illinois
City: Evanston
Country: United States
Percentage of Travel: 20% - 30%
Position Type: Full Time - Regular
Shift: 1st Shift
Interest Category: Sales / Business Development

Job Responsibilities: · Proactive collaboration with Field Sales Account Executive to develop and implement joint territory plan. Works with Field Team to effectively integrate Inside Sales campaigns and strategies to drive success in territory.· Develops account strategies and territory plans that address customer needs and issues while meeting assigned quotas; targets and prioritizes accounts and activities; analyzes competitors’ activities and adjusts appropriately; Utilizes all resources effectively.· Strategically plans sales calls by outlining objectives and action steps.· Reads the market, recognizes trends, and communicates that information to sales management · Demonstrates knowledge of account history, the processes and procedures specific to each district, and the key issues for each account.· Responds to customers requests and problems with appropriate timeliness and concern; Develops professional credibility and trust with the customer; · Provides timely and complete information needed for consultants and inside resources to perform effectively in the territory; Uses voicemail and email appropriately; Updates Salesforce.com regularly. · Knowledge of each curriculum area to converse comfortably with customers and understand their needs; effectively communicates the major features, advantages, and benefits of each product; · Displays a thorough knowledge of state and local adoption timelines in order to be at the right place at the right time.· Effectively manages sample budget.
Requirements Requirements: · This position requires a Bachelor’s Degree (Master’s desirable)· 3-5 years sales experience with a proven track record in meeting quota. Educational/Technology sales experience and teaching skills are desirable· The ability to lift up to 60 pounds
- Proficient in MS Office and Sales Management Software

· Requires some travel – 20-30%

Houghton Mifflin Harcourt is an affirmative action, equal opportunity employer and member of E-Verify.

*LI-CT1

J2W:CB Exp. 06/22/13]]>Wed, 19 Jun 2013 08:00:00 GMThttp://careers.hmhco.com/job/Evanston-Inside-Account-Executive-Job-IL-60201/2609388/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://careers.hmhco.com/job/Evanston-Inside-Account-Executive-Job-IL-60201/2609388/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS