http://careers.hmhco.com/feeds/education-Chicago-IL-jobs/ Custom RSS Feed for education-Chicago-IL-jobs Fri, 24 May 2013 19:23:19 GMT en-us http://careers.hmhco.com/feeds/education-Chicago-IL-jobs/ 720 Published Job Title: Content Consultant for English/Language Arts
Published Division/Department: Riverside Publishing
Requisition #: 5919
State/Province/County: Illinois
City: Rolling Meadows
Country: United States
Percentage of Travel: None
Position Type: 1099 Contractor
Shift: 1st Shift
Interest Category: Editorial

Riverside, a division of Houghton Mifflin Harcourt, seeks subject matter experts specializing in K-12 education for English Language Arts and Reading.

Duties:
1. Writing assessment items
2. Reviewing and revising assessment items and passages
3. Building formative and summative assessments
4. Aligning assessment items to standards and other attributes

Requirements:
Requirements Required Education:
BA/BS in a liberal arts field (e.g., English) from an accredited four-year university
Required Skills:
Recent teaching experience to the Common Core State Standards

Expert knowledge of subject matter

Experience teaching and/or writing assessment materials to the Common Core State Standards

Excellent editorial skills

Ability to communicate clearly and effectively in spoken and written form

Ability to effectively manage timelines and competing priorities

Proficiency in MS Office tools (Word, Excel)

Preferred Education, Experience and Skills:
3 or more years of teaching and/or curriculum experience]]>Fri, 10 May 2013 00:00:00 GMThttp://careers.hmhco.com/job/Rolling-Meadows-Content-Consultant-for-EnglishLanguage-Arts-Job-IL-60008/2592379/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://careers.hmhco.com/job/Rolling-Meadows-Content-Consultant-for-EnglishLanguage-Arts-Job-IL-60008/2592379/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Published Job Title: Content Consultant
Published Division/Department: Riverside Publishing
Requisition #: 5799
State/Province/County: Illinois
City: Rolling Meadows
Country: United States
Percentage of Travel: None
Position Type: 1099 Contractor
Shift: 1st Shift
Interest Category: Editorial

Riverside, a division of Houghton Mifflin Harcourt, seeks subject matter experts specializing in K-12 education for English Language Arts and Reading.

Duties:
1. Writing assessment items
2. Reviewing and revising assessment items and passages
3. Building formative and summative assessments
4. Aligning assessment items to standards and other attributes

Requirements Requirements Required Education:
BA/BS in a liberal arts field (e.g., English) from an accredited four-year university
Required Skills:
Recent teaching experience to the Common Core State StandardsExpert knowledge of subject matter
Experience teaching and/or writing assessment materials to the Common Core State Standards

Excellent editorial skills
Ability to communicate clearly and effectively in spoken and written form
Ability to effectively manage timelines and competing priorities
Proficiency in MS Office tools (Word, Excel)

Preferred Education, Experience and Skills:
3 or more years of teaching and/or curriculum experience

Application Process:
DO NOT APPLY ON-LINE. Please submit resume and cover letter outlining relevant experience to: Development@hmhco.com. Documents should be Microsoft Word or .pdf files. Include the following in the subject line: “Subject Matter Expert ELA”

J2W:CB Exp. 05/09/13]]>Sat, 04 May 2013 03:00:00 GMThttp://careers.hmhco.com/job/Rolling-Meadows-Freelance-Writers-Job-IL-60008/2509286/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://careers.hmhco.com/job/Rolling-Meadows-Freelance-Writers-Job-IL-60008/2509286/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Published Job Title: Freelance Writers
Published Division/Department: Riverside Publishing
Requisition #: 5802
State/Province/County: Illinois
City: Rolling Meadows
Country: United States
Percentage of Travel: None
Position Type: 1099 Contractor
Shift: 1st Shift
Interest Category: Editorial

Riverside, a division of Houghton Mifflin Harcourt, seeks experienced freelance assessment writers specializing in middle school and high school levels (6-12) for English Language Arts and Reading.

Duties:
1. Passage writing
2. Passage finding
3. Item writing
4. Alignment of assessment items to standards and item attributes

Requirements Required Education:
BA/BS in a liberal arts field (e.g., English) from an accredited four-year university

Required Experience
Minimum of 2 years teaching experience within grades 6-12

Required Skills:
Expert knowledge of subject matter
Experience teaching and/or writing assessment materials to the Common Core State Standards
Ability to communicate clearly and effectively in spoken and written form
Ability to effectively manage timelines and competing priorities
Proficiency in MS Office tools (Word, Excel)

Preferred Education, Experience and Skills:
5 or more years of teaching and/or curriculum experience within 6-12
2 years of professional passage and/or item writing
Proven ability to write passages and/or items addressing the rigor required by the Common Core State Standards

Application Process:
DO NOT APPLY ON-LINE. Please submit resume and cover letter outlining relevant experience to: Development@hmhco.com. Documents should be Microsoft Word or .pdf files. Include the following in the subject line: RPC Freelance Job "subject" (example: RPC Freelance Job ELA)

J2W:CB Exp. 04/28/13]]>Sat, 04 May 2013 03:00:00 GMThttp://careers.hmhco.com/job/Rolling-Meadows-Freelance-Writers-Job-IL-60008/2509282/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://careers.hmhco.com/job/Rolling-Meadows-Freelance-Writers-Job-IL-60008/2509282/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Published Job Title: Bi-lingual Inside Sales Representative - LATAM
Published Division/Department: International Markets
Requisition #: 5797
State/Province/County: Illinois
City: Chicago
Country: United States
Percentage of Travel: 0 - 10%
Position Type: Full Time - Regular
Shift: 1st Shift
Interest Category: Sales / Business Development

Department: International

Title: Inside Sales Representative

Reports to: Team Leader, International Inside Sales

Status: Permanent

Location: USA (Geneva or Florida)

The Opportunity

The Inside Sales Representative is accountable for the promotion and effective sales of Houghton Mifflin Harcourt Company products to International Schools within their assigned territory to achieve sales goals.

The Inside Sales Representative position is US based as part of a global team reporting to the Manager, International Inside Sales based in the US.

The role carries a monthly base salary, quarterly incentives and annual commission.

The Organization

Houghton Mifflin Harcourt's mission is changing people's lives by fostering passionate, curious, learners. Sixty million students in 120 countries depend on us for their education. HMH is the world's largest provider of pre-K-12 solutions. We collaborate with school districts, administrators, teachers, parents and students, providing interactive, results-driven learning. With origins dating back to 1832, HMH also publishes an extensive line of reference works and award-winning literature for adults and young readers.

Duties & Responsibilities

Advancing and Closing Sales:

* Meets sales goals by targeting and prioritizing accounts and activities (including but not limited to sales calls, sales presentations, marketing communication, and product promotion/complimentary samples) based upon likelihood of purchase and size of purchase
* Works with Sales Manager and Director of Sales and Marketing Operations to determine calendar to effectively sell products, to influence and uncover potential leads and follow up with customers.
* Understands issues and sets the agenda
* Influences adoption processes to position us for success
* Maintains adequate knowledge of each curriculum area to converse comfortably with customers and understand their needs, and to consult on products and resources that will help customers meet educational objectives;
* Analyses competitors' activities and adjusts appropriately
* Manages customer relationships to close sales.

Territory Management and Analysis:

* Works with Sales Manager to develop territory plans that uncover issues and address customer needs for educational materials and services;
* Identify key insiders in customer base.
* Demonstrates initiative, generates ideas, and proactively manages the territory
* Plans effective use and manages assigned budgets effectively.
* Anticipates trends
* Utilizes the right resources for the best results in the campaign;
* Builds and maintains extensive networks that helps to win adoptions

Collaboration

* Constantly monitors the market, recognizes trends, and communicates that information to the Sales Manager and Director of Sales and Marketing Operations;
* Utilizes regional and national resources effectively to meet overall campaign and strategy goals;
* Persuades the customer to become an advocate for our product
* Supports customers when market or product information is needed.
* Other duties as assigned.

Requirements:
Skills and Experience:

Essential:

* BA/BS degree required.
* 1 - 3 years prior sales experience preferable in an Inside Sales Model and/or teaching experience.
* Fluency in oral and written English, in addition to Spanish
* Strong interpersonal skills, as well as the ability to assimilate information rapidly.
* Strong analytical, organizational and planning skills are also required.
* Must demonstrate initiative and be self-motivated.
* Must have ability to present products effectively to small and large groups.
* Proficiency with technology and computer literacy required. Notably MS Desktop or equivalent; Collaborative tools i.e. Webex; CRM i.e. salesforce.com or equivalent.

Houghton Mifflin Harcourt is committed to a comprehensive policy of Equal Opportunities and we aim to create a workplace which provides for equal opportunities for all employees and potential employees]]>Fri, 10 May 2013 02:59:00 GMThttp://careers.hmhco.com/job/Chicago-Bi-lingual-Inside-Sales-Representative-LATAM-Job-IL-60290/2542787/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://careers.hmhco.com/job/Chicago-Bi-lingual-Inside-Sales-Representative-LATAM-Job-IL-60290/2542787/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Published Job Title: Clinical Measurement Consultant
Published Division/Department: Riverside Publishing
Requisition #: 5364
State/Province/County: Illinois
City: Rolling Meadows
Country: United States
Percentage of Travel: 60% - 70%
Position Type: Full Time - Regular
Shift: 1st Shift
Interest Category: Sales / Business Development

This position is reponsible for selling to and providing workshops for school pyschologists, special education, and early childhood personnel.

* Designs strategies that address customer needs and issues while meeting assigned quota; targets and prioritizes accounts and activities; analyzes competitors’ activities and adjusts appropriately; utilizes area, national and Per Diem resources effectively.
* Strategically plans sales calls by outlined objectives and action steps.
* Reads the market, recognizes trends, and communicates that information to the Area Management; Demonstrates knowledge of account history, the processes and procedures specific to each district, and the key issues for each account.
* Responds to customers requests and problems with appropriate timeliness and concern; Develops professional credibility and trust with the customer;
* Provides timely and complete information needed for consultants and outside resources to perform effectively in the territory; Uses voicemail and email appropriately; Updates Salesforce.com regularly.
* Knowledge of each curriculum area to converse comfortably with customers and understand their needs; effectively communicates the major features, advantages, and benefits of each product; Displays a thorough knowledge of state and local adoption timelines in order to be at the right place at the right time.

Requirements
* Master's in school psychology required/doctorate preferred.
* 5-10 years sales experience with a proven track record in meeting quota. Educational/Technology sales experience and teaching skills are desirable
* The ability to lift up to 60 pounds
* Proficient in MS Office and Sales Management Software
* Requires heavy travel – driving and air travel. 60-70%

“Houghton Mifflin Harcourt is an Affirmative Action, Equal Opportunity Employer M/F/D/V and member of e-Verify.”

*LI-CT1

J2W:CB Exp. 06/27/13]]>Sat, 18 May 2013 05:31:00 GMThttp://careers.hmhco.com/job/Rolling-Meadows-Clinical-Measurement-Consultant-Job-IL-60008/2354757/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://careers.hmhco.com/job/Rolling-Meadows-Clinical-Measurement-Consultant-Job-IL-60008/2354757/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Published Job Title: Director of Clinical Assessment Development
Published Division/Department: Riverside Publishing
Requisition #: 5627
State/Province/County: Illinois
City: Rolling Meadows
Country: United States
Percentage of Travel: 10% - 20%
Position Type: Full Time - Regular
Shift: 1st Shift
Interest Category: Product Development

This position is responsible for management activities including staff management & author/customer relationships; comprehensive, long-range publishing planning including proposal development; and the overall content and quality of published products associated with a broad range of Group and Custom assessment instruments. Works collaboratively with authors and internal team in product planning, test design, standardization planning, designing studies and reviews, and all activities necessary to develop tests to meet professional and industry standards. Responsible for planning and managing project schedules and budgets. This position works closely with authors, department heads, school districts, state Departments of Education and other departments within Riverside.
Requirements

Required:

5 years successful project management of large, complex projects; 2 to 5 years staff management; K-12 test publishing experience; Doctorate in Psychology or related degree is required.

Preferred: PhD in Psychology (e.g., School, Clinical, or Counseling) or Educational Measurement. Strong background in statistics, measurement, and test design.

“Houghton Mifflin Harcourt is an Affirmative Action, Equal

Opportunity Employer M/F/D/V and member of e-Verify.”

J2W:CB Exp. 04/19/13

*LI-CT1]]>Wed, 15 May 2013 02:59:00 GMThttp://careers.hmhco.com/job/Rolling-Meadows-Dir-Clinical-Job-IL-60008/2487373/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://careers.hmhco.com/job/Rolling-Meadows-Dir-Clinical-Job-IL-60008/2487373/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Published Job Title: Inside Account Executive
Published Division/Department: US Sales
Requisition #: 5921
State/Province/County: Illinois
City: Evanston
Country: United States
Percentage of Travel: 20% - 30%
Position Type: Full Time - Regular
Shift: 1st Shift
Interest Category: Sales / Business Development

Job Responsibilities: · Proactive collaboration with Field Sales Account Executive to develop and implement joint territory plan. Works with Field Team to effectively integrate Inside Sales campaigns and strategies to drive success in territory.· Develops account strategies and territory plans that address customer needs and issues while meeting assigned quotas; targets and prioritizes accounts and activities; analyzes competitors’ activities and adjusts appropriately; Utilizes all resources effectively.· Strategically plans sales calls by outlining objectives and action steps.· Reads the market, recognizes trends, and communicates that information to sales management · Demonstrates knowledge of account history, the processes and procedures specific to each district, and the key issues for each account.· Responds to customers requests and problems with appropriate timeliness and concern; Develops professional credibility and trust with the customer; · Provides timely and complete information needed for consultants and inside resources to perform effectively in the territory; Uses voicemail and email appropriately; Updates Salesforce.com regularly. · Knowledge of each curriculum area to converse comfortably with customers and understand their needs; effectively communicates the major features, advantages, and benefits of each product; · Displays a thorough knowledge of state and local adoption timelines in order to be at the right place at the right time.· Effectively manages sample budget.
Requirements Requirements: · This position requires a Bachelor’s Degree (Master’s desirable)· 3-5 years sales experience with a proven track record in meeting quota. Educational/Technology sales experience and teaching skills are desirable· The ability to lift up to 60 pounds
- Proficient in MS Office and Sales Management Software

· Requires some travel – 20-30%

Houghton Mifflin Harcourt is an affirmative action, equal opportunity employer and member of E-Verify.

*LI-CT1

J2W:CB Exp. 06/22/13]]>Tue, 21 May 2013 00:00:00 GMThttp://careers.hmhco.com/job/Evanston-Inside-Account-Executive-Job-IL-60201/2609388/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://careers.hmhco.com/job/Evanston-Inside-Account-Executive-Job-IL-60201/2609388/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Published Job Title: Test Development Specialist
Published Division/Department: Riverside Publishing
Requisition #: 5631
State/Province/County: Illinois
City: Rolling Meadows
Country: United States
Percentage of Travel: 0 - 10%
Position Type: Full Time - Regular
Shift: 1st Shift
Interest Category: Product Development

Riverside Publishing, one of the nation’s leading educational assessment companies, has an opportunity for a mathematics Content Development Specialists to provide content area, curriculum and instruction, and assessment expertise in the design and development of high-stakes custom educational assessment and formative assessment materials. Will also be responsible for the creation, review, and revision of test items and/or passages (even in mathematics); alignment of items to state curricula; training and supervision of freelance and vendor personnel; conceptualization, construction, and review of test forms; and interaction with state departments of education and their appointees and committees. There are opportunities for career growth and advancement, and on-the-job training will be provided.

Requirements:
Content expertise in mathematics and possibly more content areas (e.g., ELA, science, social studies)

Expertise in industry standards for assessment quality, especially in technical requirements for items and tests

Expertise in assessment development processes for custom and shelf products

Ability to collaborate extensively with peers to accomplish goals

Experience in instructional design and delivery of training

Ability to develop creative solutions to solve resource and schedule challenges

EDUCATION & EXPERIENCE

Required:

BS or BA in relevant field (e.g., ELA, Math, Science, Social Studies, and/or Education).

Minimum of 3 years teaching experience and/or experience as an Associate Test Development Specialist.

Preferred:

MS or MA in relevant field (e.g., ELA, Math, Science, Social Studies, and/or Education).

Minimum of 5 years of K-12 classroom teaching experience.

Minimum of 1 year of educational assessment experience.

“Houghton Mifflin Harcourt is an Affirmative Action, Equal Opportunity Employer M/F/D/V and member of e-Verify.”

*LI-CT1]]>Wed, 15 May 2013 02:59:00 GMThttp://careers.hmhco.com/job/Rolling-Meadows-Test-Development-Specialist-Job-IL-60008/2487374/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://careers.hmhco.com/job/Rolling-Meadows-Test-Development-Specialist-Job-IL-60008/2487374/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Published Job Title: VP Research
Published Division/Department: Riverside Publishing
Requisition #: 5809
State/Province/County: Illinois
City: Rolling Meadows
Country: United States
Percentage of Travel: 10% - 20%
Position Type: Full Time - Regular
Shift: 1st Shift
Interest Category: Research

This individual will be responsible for leading and overseeing the Research and Measurement Services Department. This position oversees all Educational, Clinical and State testing and applied psychometric research to support Riverside’s publishing and test development needs.

Provide leadership for the Research and Measurement Services department. Supervise over 15 measurement staff. Provide guidance and oversight for the development and design of major projects for particular programs, instruments, and materials published by Riverside. Provide mentoring and guidance for research, development, and customer support staff as needed.

Guide the development and maintenance of Riverside’s expertise in particular research, measurement, and statistical areas. Help ensure that Riverside is a leader in measurement research, methods and theory.

Effectively communicate and actively support Marketing and Sales activities by participating in responses to proposals, conferences and professional meetings. Oversee the preparation of written product descriptions and materials to ensure psychometric accuracy and overall quality. Communicate realistic expectations for products and timelines.

Work effectively with other RPC departments, state department and clients, either external or internal, to provide the research and psychometric support of Riverside products and services.

Responsible for providing research services to our clients in support of Riverside’s products as well as Research/Consulting services to clients.

Establish a presence in the various professional communities such as research, measurement, psychometrics, counseling, guidance, or statistics. Whenever possible, hold leadership positions in professional organizations, present new research findings, and/or publish findings and methods in professional journals.

Requirements:
Thorough knowledge of educational and clinical assessment including: norm referenced testing, criterion referenced testing, psychometric theory, and applied psychometrics including scaling, equating, and psychometric problem solving.

Strong project management/supervisory and decision-making skills. The ability to set direction, make commitments and then manage consistently. Excellent organizational and communication skills. Ability to manage multiple tasks/projects simultaneously, anticipate and solve problems and develop solutions for customers. Strong Internet and Computer skills.

Must possess a Doctorate in Educational Measurement or closely related field. 10 or more years experience in educational testing, assessment, psychometrics, and/or measurement.

5 years of management experience preferred.

*LI-CT1]]>Sat, 11 May 2013 02:59:00 GMThttp://careers.hmhco.com/job/Rolling-Meadows-VP-Research-Job-IL-60008/2544911/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://careers.hmhco.com/job/Rolling-Meadows-VP-Research-Job-IL-60008/2544911/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Published Job Title: Director Professional Services and Development
Published Division/Department: US Sales
Requisition #: 5552
State/Province/County: Illinois
City: Evanston
Country: United States
Percentage of Travel: 50% - 60%
Position Type: Full Time - Regular
Shift: 1st Shift
Interest Category: Sales / Business Development
- Work collaboratively with the PSG team and the Field Sales organization to position and develop complex implementation plans and proposals aligned with core products that will result in long term relationships and ongoing streams of revenue;
- Develop and maintain a proposal bank of increasingly refined proposals that evolve through feedback from the Field Sales organization and customers and that reflect best practices in professional development;
- Represent the department in high level customer meetings designed to position fee-based services as a critical element of solution design in complex sales;
- Develop structures and practices for consistent practices of service delivery in collaboration with division staff, including scheduling, logistics, and per diem coordinators;
- Develop systems for communication and implementation of consistent operational practices for the execution and delivery of all fee-based services;
- Develop and execute systems for evaluation of customer satisfaction of services delivered, including a tiered system of account management practices;
- Work collaborative with RFP responses that reflect current department practices and service products;
- Work collaboratively with the Leadership and Learning Center staff to fully develop and articulate to the field a thoughtful alignment of content;
- Act as a curator of content related to sales and delivery of professional services, including the development and maintenance of a central site for sharing;
- Participate in the development of a system of entitlements for free and fee-based services, including application of formulas, a system for management of services, and record keeping systems.

Requirements:
Bachelors in Education required from an accredited college or university; Master’s degree or above given preference
- Teaching experience and curriculum expertise at the district and/or state level preferred
- Proven experience in Professional Development/Staff Training initiatives
- Proven experience with team management and project management
- Experience managing human services scheduling systems preferred
- Proficient in MS Office Suite
- Proficiency with applications that run across the Worldwide Web
- Ability to travel extensively throughout assigned territory to visit school districts and team members, attend meetings, and conduct field training observations to assist in implementations of HMH products and services
- Ability to frequently carry/lift/move up to 25 pounds i.e. laptops, projectors and software etc.

*LI-CT1]]>Tue, 21 May 2013 02:59:00 GMThttp://careers.hmhco.com/job/Evanston-Director-Professional-Services-Business-Operations-and-Development-Job-IL-60201/2395210/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://careers.hmhco.com/job/Evanston-Director-Professional-Services-Business-Operations-and-Development-Job-IL-60201/2395210/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Published Job Title: Director of Product Management, Educational Assessments
Published Division/Department: Marketing Shared Services
Requisition #: 5401
State/Province/County: Illinois
City: Rolling Meadows
Country: United States
Percentage of Travel: 20% - 30%
Position Type: Full Time - Regular
Shift: 1st Shift
Interest Category: Marketing

Overall Responsibility

The Director of Product Management is a leader within the company and is responsible for overseeing all aspects of product line management with an emphasis on new product development, product line strategic growth/profitability, and life cycle management. Primary responsibilities include product line planning; guiding development of superior, differentiated product; advocating customer and market needs in the product development process; guiding market research activities; and taking a portfolio view of life cycle management.

Primary Accountabilities

1. Takes a leadership role in strategic product planning and development in collaboration with development, operations, and sales. Aligns product strategy with company strategic direction and responsible for results across the product category. Advocates customer, market, and competitive needs in development process and develops long-term competitive and strategic plans for product line including full life cycle view of programs and exit strategies for non-competitive products. Seeks and develops partnerships and affiliations to enhance marketability of product line.

2. Monitors and reports product line financials and profitability. Work collaboratively with Business Manager to analyze customer segments, sales history, market trends, legislation, and implementation data to inform product development and marketing planning. Develops and manages budgets. Oversees product-pricing strategy.

3. Leads the movement of new/revised products through the business case process from ideation to implementation. Analyzes category performance to identify and prioritize product opportunities. Collaborates with Market Research in the development of effective research activities to inform product decision-making. Ensures key stakeholders are involved throughout the business case process.

4. Sets marketing strategy for product line. Works with Product Marketing on annual planning and approves such strategies and changes in the product line marketing to maintain and enhance market share. Monitors national and/or promotional campaigns related to line which are being created and executed by Product Management and Marketing staff. Anticipates, monitors, and responds to industry and competitive issues. Oversees development of competitive information gathering and communication. Guides RFP submission decision making for line.

5. Maintains strong, ongoing channels of communication with the sales force, author teams, and internal departments. Provides leadership and supervision to product management staff in the execution of their duties and encourages staff growth opportunities.

6. Other duties as assigned

Requirements:
Experience/Education Required

* MBA or advanced degree in relevant field
* 5-10 years of product management/marketing experience or in related area of education field
* Experience in education, assessment, and measurement
* Experience managing staff

Skills Required

* Excellent communication and presentation skills
* Strategic thinker that can also be deadline and results driven
* Superior inter-personal skills with all levels including executive management

“Houghton Mifflin Harcourt is an Affirmative Action, Equal Opportunity Employer M/F/D/V and member of e-Verify.”]]>Mon, 13 May 2013 02:59:00 GMThttp://careers.hmhco.com/job/Rolling-Meadows-Director-of-Product-Management%2C-Educational-Assessments-Job-IL-60008/2484570/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://careers.hmhco.com/job/Rolling-Meadows-Director-of-Product-Management%2C-Educational-Assessments-Job-IL-60008/2484570/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Published Job Title: Market Research Associate
Published Division/Department: Marketing Shared Services
Requisition #: 5886
State/Province/County: Illinois
City: Evanston
Country: United States
Percentage of Travel: 0 - 10%
Position Type: 1099 Contractor
Shift: 1st Shift
Interest Category: Marketing

Houghton Mifflin Harcourt (HMH) is seeking a Market Research Associate to join the Market Intelligence Team.

Position Overview

The Market Research Associate supports the Market Research Manager and Analysts team with project support tasks, including: survey programming & QA, incentive fulfillment, online community member management, recruitment, and other project executional logistics. The MR Associate will also participate in ongoing tasks and occasional process improvement projects to support and improve departmental efficiency and effectiveness.

Key Responsibilies & Tasks
- Research Project Support: Support Market Research Analysts & Managers with execution of primary market research projects. Example tasks may include:

o Recruitment support (screening calls, interview scheduling, email confirmations)

o Proofing, Programming, and Testing online surveys

o Respondent incentive administration

o Assisting w/research project respondent recruitment

o Pulling data from completed surveys for Analysts

o Coding open ended responses
- General Departmental Support: Participates in various ongoing tasks and occasional “side” projects to support and improve departmental efficiency and effectiveness. Example tasks may include:

o Managing member questions/issues for online teacher research panel

o Maintaining departmental internal websites – MI Central (stakeholder-facing) and Sharepoint (internal use) – uploading files, updating content, reorganizing, etc.

Requirements:
Skills & Experience Requirements
- Bachelor’s Degree required
- 0-2 years professional experience in a corporate setting; project management experience desired; market research experience a plus.
- Strong attention to detail a must
- Fluency w/Microsoft Office (Word, Excel, PPT)
- Experience designing, programming, analyzing primary market research instruments a plus (e.g. surveys, discussion guides, interview questionnaires, etc.) (either professional or academic experience)
- Experience w/market research software (survey management, statistical analysis) a plus (e.g. Qualtrics, Perseus, SurveyMonkey, CheckBox, ConfirmIt, Vovici, SPSS) (either professional or academic experience)
- NOTE: For latter two “plus” requirements – experience is not an absolute prerequisite, but willingness and ability to learn quickly are a must

NOTE: This is a full time - temporary opportunity, billed through a third party. The selected candidate will be employed by Zero Chaos, not HMH, but the individual will work on-site at HMH. The initial term is for six months.

About HMH

Boston-based Houghton Mifflin Harcourt Publishing Company is a global education company with approximately $2.5 billion in combined revenue. The Company publishes a comprehensive set of best-in-class pre-K–12 educational solutions, ranging from research-based textbook programs to instructional technology to standards-based assessments for students and educators. The Company also publishes an extensive line of reference works and award-winning literature for adults and young readers. With origins dating back to 1832, Houghton Mifflin Harcourt combines its tradition of excellence with a commitment to innovation. To learn more about Houghton Mifflin Harcourt, visitwww.hmhco.com.

J2W:CB Exp. 06/02/13]]>Wed, 01 May 2013 00:00:00 GMThttp://careers.hmhco.com/job/Evanston-Market-Research-Associate-Job-IL-60201/2576706/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://careers.hmhco.com/job/Evanston-Market-Research-Associate-Job-IL-60201/2576706/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Published Job Title: Business Desk Specialist - Proposal Coord
Published Division/Department: Sales Operations
Requisition #: 5796
State/Province/County: Illinois
City: Rolling Meadows
Country: United States
Percentage of Travel: None
Position Type: Full Time - Regular
Shift: 1st Shift
Interest Category: Sales / Business Development

JOB TITLE: Business Desk Specialist

TITLE REPORTING TO: Business Desk Manager

OVERALL RESPONSIBILITY: Describes the overall role that a potential incumbent be responsible for. Generally discusses a high level description of the responsibilities and reporting structure surrounding the title.

The Business Desk (BD) Specialist coordinates drafting state and/or local bid paperwork in accordance with defined bid process and state/local regulations. The BD Specialist coordinates drafting list of submission samples that may be required as part of the bid process. The BD Specialist is responsible for monitoring daily subscription reports that detail RFP’s or Invitation to Bid opportunities, as well as any necessary registration in order to access these opportunities. The BD Specialist must have a basic understanding of the bid process, as well as with HMH policies and procedures.

PRIMARY ACCOUNTABILITIES

The BD Specialist completes assigned activities to contribute to successful submission of bid and/or proposal, as well as other materials for assigned opportunities. Assigned activities may include: creating draft of bid and/or submission pack BOMs, utilizing approved product, pricing and gratis information, requesting Form B & Form M warranties, and coordinating the collection of other documents or materials required for a bid proposal.

The BD Specialist will monitor daily bid service subscriptions to identify RFP or other sales opportunities for review by Business Desk Manager.

The BD Specialist will assist with researching any internal or external customer questions regarding contract terms or pricing conditions.

Coordinates preparation and assembly of proposal materials to ensure the accurate and timely delivery to the customer. Assigned activities may include working with copy center for production, burning electronic copies of response, printing and collating of proposal materials, etc.), and maintaining computerized and hard-copy files of propos.

Assist with final execution of contract documents, recording of contract terms in company databases, i.e, SAP, and archival of executed contracts according to company policy.

Other projects as assigned

Requirements:
SKILLS/COMPETENCIES REQUIRED

These skills should outline the necessary abilities that would be required to perform the job. Be sure to include only skills that correlate directly to the job. For example, an expertise in excel or MS word would not be necessary for a role that would not require any computer usage.

BD Specialist has a basic understanding of contract law. Ability to organize, prioritize tasks and meet deadlines. B&C Specialist knows when to escalate potential problems.

EDUCATION & EXPERIENCE

Required: Similar to the skills/competencies section, ensure that the education & experience match the job the employee is going to be performing. For Example, an entry level position would not require a Master’s Degree.

Bachelors Degree

1-4 years of experience working with RFP, state and/or local bids and resulting contracts. Preferred: Elements that are still directly related to the job but could be taught or are not critical to the decision of which incumbent to hire. APMP or PMP certification, helpful.

“Houghton Mifflin Harcourt is an Affirmative Action, Equal Opportunity Employer M/F/D/V and member of e-Verify.”

*LI-CT1

J2W:CB Exp. 06/27/13]]>Wed, 01 May 2013 03:00:00 GMThttp://careers.hmhco.com/job/Rolling-Meadows-Business-Desk-Specialist-Proposal-Coord-Job-IL-60008/2525730/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://careers.hmhco.com/job/Rolling-Meadows-Business-Desk-Specialist-Proposal-Coord-Job-IL-60008/2525730/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Published Job Title: Distribution Manager
Published Division/Department: Corporate Fulfillment Services
Requisition #: 5778
State/Province/County: Illinois
City: Geneva
Country: United States
Percentage of Travel: 0 - 10%
Position Type: Full Time - Regular
Shift: 1st Shift
Interest Category: Distribution

I. GENERAL PURPOSE The Distribution Manager is responsible for the over-all successful operation of several departments in the Houghton Mifflin Distribution Centers. The Manager is a leader of leaders, working with the Supervisors, Team Leads, and various support personnel to coordinate the efforts of multiple departments (receiving, equipment operations, case picking, shipping, etc.). The Manager is also plays the role of liaison with several internal customers. In general, the Manager is responsible for: • Coordinating efforts of multiple departments and within the facility to meet facility, corporate, and divisional goals • Modeling Leadership principals and developing current and potential leaders • Living the values and the mission statement on a daily basis • Administration and execution of facility and corporate policies • Leading assigned departments to ensure maximum productivity, quality, safety, and morale • Ensuring that success metrics (for productivity, quality, etc.) are developed, accurate and are being tracked • Assembling a top notch team, including hiring, training, and performance management • Working with the team to evaluate existing operating methods and culture and championing continuous improvement • Working with directors, supervisors and support personnel in the development and implementation of operational policies and procedures • Maintaining an open path of communication • Establishing and maintaining accurate budgets and forecasts • Communication of performance through formal and informal methods II. REPORTING ACCOUNTABILITY Reports to a Director of Distribution. III. EXPECTATIONS • Manages the people and workload between departments • Communicates workload daily with director, managers, supervisors, and team leaders • Responsible for departmental performance (productivity, quality, safety) • Communicates poor performance in a constructive manner to support corrective action • Writes annual, semi-annual, and 90-day performance reviews • Interviews candidates for potential hire • Builds a positive rapport with team members • Provides consistent, professional leadership • Models leadership • Lives the values of Houghton Mifflin Distribution • Shares information so the teams can perform effectively • Continuous development of employees • Is analytical in approach to solving problems • Encourages the teams; provides positive motivation • Provides recognition to team members for a job well done • Leads by example (in work ethic, business ethic, following procedures, and caring about the company, its employees and its customers) • Understands all building processes and how they effect each other • Uses creativity to spur continuous improvement (processes, morale, quality, etc.)
Requirements

1. Education requirements A Bachelors degree in Business, Engineering, Logistics or another applicable field. 2. General requirements • Prior experience in distribution center management • A broad knowledge of operations management • Demonstrated leadership and decision-making skills • Ability to communicate clearly and effectively • Strong reasoning, analytical and problem-solving skills • History of achievement in previous opportunities • Assertiveness and strong initiative • Team oriented thinking • Ability to facilitate change • PC Skills - Proficient in Microsoft Word and Excel, knowledge of Microsoft Access, PowerPoint, and Lotus Notes a plus • Warehouse Management System (WMS) experience • Physical ability to access all areas of the facility

Houghton Mifflin Harcourt is an affirmative action, equal opportunity employer and member of E-Verify.

*LI-CT1

J2W:CB Exp. 05/18/13]]>Fri, 03 May 2013 03:00:00 GMThttp://careers.hmhco.com/job/Geneva-Distribution-Manager-Job-IL-60134/2530672/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://careers.hmhco.com/job/Geneva-Distribution-Manager-Job-IL-60134/2530672/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Published Job Title: Sales Associate - Sales Support
Published Division/Department: Sales Operations
Requisition #: 5905
State/Province/County: Illinois
City: Rolling Meadows
Country: United States
Percentage of Travel: None
Position Type: Full Time - Regular
Shift: 1st Shift
Interest Category: Sales / Business Development

Job Title Sales Support Representative (SSR) Tier I Support

Reports To Supervisor, Sales Support

Department/Division K12, Adult Ed, & Adjacent Markets

Purpose of the Role:

Provide professional, courteous, timely, and efficient support to sales representatives, per diems, consultants, district managers, regional vice presidents and vice presidents, and customers at all times. Answer inbound calls. Maintain product and system knowledge.

Job Responsibilities:

-Assist with or create cost proposals within 24-48 hour time frame.

-Process, monitor, and track Samples, Pilots, & Gratis orders and communicate status updates/progress to sales reps.

-Handle inbound calls from reps; assist customers with general product inquiries as directed by AEs; monitor rep calls when rep is not available.

-Escalate appropriate issues to Tier II representatives or supervisors when necessary.

-Maintain Product & System Knowledge of SFDC, SAP, Sales Central, and Customer Care.

-Have extensive knowledge of K12 and familiarity with Adult Ed and Adjacent Markets product; attend product training to enhance job performance.

-Communicate with the sales representatives and regional vice presidents to problem solve, troubleshoot, facilitate, and coordinate sales related activities.

-Perform other assignments in accordance with company policy and legal requirements as assigned by supervisor or lead.

Requirements:
Core Competencies: (Required Behaviors and Key Principles)

Adaptability

Maintaining effectiveness when experiencing major changes in work responsibilities or environment; adjusting effectively to work within new work structures, processes, requirements, or cultures.

Approaches change or newness positively – Treats change and new situations as opportunities for learning or growth; identifies the benefits of change; speaks positively about the change to others.

Adjusts behavior – Quickly modifies behavior to deal effectively with changes in the work environment; tries new approaches appropriate for new or changed situations; does not persist with ineffective behaviors.

Building Customer Loyalty

Effectively meeting customer needs; building productive customer relationships; taking responsibility for customer satisfaction and loyalty.

Establishes good interpersonal relationships – Helps people feel valued, appreciated, and included in discussions (enhances self-esteem, empathizes, involves, discloses, supports).

Clarifies the current situation

Asks questions to determine needs; listens carefully; provides appropriate information; summarizes to check understanding.

Confirms satisfaction

Asks questions to check for satisfaction; commits to follow-through, if appropriate; thanks customer.

Takes the "HEAT"

Handles upset customers by hearing the customer out, empathizing, apologizing, and taking personal responsibility for resolving customer problems / issues.

Communication

Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message.

Adjusts to the audience

Frames message in line with audience experience, background, and expectations; uses terms, examples, and analogies that are meaningful to the audience.

Ensures understanding

Seeks input from audience; checks understanding; presents message in different ways to enhance understanding.

Comprehends communication from others

Attends to messages from others; correctly interprets messages and responds appropriately.

Continuous Improvement

Originating action to improve existing conditions and processes; identifying improvement opportunities, generating ideas, and implementing solutions.

Identifies opportunities - Reviews processes to determine any gaps between current outputs and expected requirements.

Determines causes - Identifies conditions that contribute to gaps or key variances; explores relationships between conditions and outcomes; distinguishes causes from symptoms and identifies primary causes.

Implements improvements - Tests solutions; gathers feedback on effectiveness; reviews impact on baseline measures; modifies solutions as appropriate to ensure effectiveness.

Contributing to Team Success

Actively participates as a member of a team to move the team toward the completion of goals.

Facilitates goal accomplishment - Makes procedural or process suggestions for achieving team goals or performing team functions; provides necessary resources or helps to remove obstacles to help the team accomplish its goals.

Involves others – Listens to and fully involves others in team decisions and actions; values and uses individual differences and talents.

Models commitment - Adheres to the team's expectations and guidelines; fulfills team responsibilities; demonstrates personal commitment to the team.

Managing Work (includes Time Management)

Effectively manages one's time and resources to ensure that work is completed efficiently.

Prioritizes - Identifies more critical and less critical activities and tasks; adjusts priorities when appropriate. Schedules - Effectively allocates own time to complete work; coordinates own and others' schedules to avoid conflicts. Leverages resources - Takes advantage of available resources (individuals, processes, departments, and tools) to complete work efficiently.

Quality Orientation

Accomplishing tasks by considering all areas involved, no matter how small; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over a period of time.

Follows procedures - Accurately and carefully follows established procedures for completing work tasks; Ensures high-quality output; vigilantly watches over job processes, tasks, and work products to ensure freedom from errors, omissions, or defects; initiates action to correct quality problems or notifies others of quality issues as appropriate.

Technical / Professional Knowledge and Skills

Having achieved a satisfactory level of technical and professional skill or knowledge in position-related areas; keeping up with current developments and trends in areas of expertise.

Understands technical terminology and developments - Knows how and when to apply a technical skill or procedure; Performs complex tasks in area of expertise.

Requirements: Educational requirements, years of experience and any physical requirements.

3-5 years general office experience required.

High School or GED required; AA/BS/BA degree preferred.

Proficient in MS Office (Word and Excel)

Excellent oral and written communication and customer service skills required.

Sales Force.com and SAP experience highly preferred.

Must thrive in a fast-paced, results-oriented, collaborative environment.

Houghton Mifflin Harcourt is an affirmative action, equal opportunity employer and member of E-Verify.

*LI-CT1

J2W:CB Exp. 06/21/13]]>Tue, 14 May 2013 00:00:00 GMThttp://careers.hmhco.com/job/Rolling-Meadows-Sales-Associate-Sales-Support-Job-IL-60008/2597445/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://careers.hmhco.com/job/Rolling-Meadows-Sales-Associate-Sales-Support-Job-IL-60008/2597445/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Published Job Title: Inside Sales Associate
Published Division/Department: US Sales
Requisition #: 5817
State/Province/County: Illinois
City: Geneva
Country: United States
Percentage of Travel: None
Position Type: Full Time - Regular
Shift: 1st Shift
Interest Category: Sales / Business Development

Job Title Inside Sales Associate

Reports To Inside Sales Manager

Department/Division Inside Sales and Sales Support

Purpose of the Role: Fulfill ongoing need for higher level sales support, particularly in the area of customer communication and sales strategy. Take direct inbound calls from customers and make outbound sales prospecting and sales development calls. Take a lead role as point person when a territory becomes vacant, coordinating resources with regional administrators, sales support, customer experience, inside sales and sales management to maintain seamless customer support and sales activity.

Job Responsibilities:

· Proactive collaboration with Field and Inside Sales Account Executives to support joint territory plan.

· Strategically plans sales calls with direction from Account Executives.

· Provide strategic customer coverage in vacant territories taking inbound phone calls and emails and responding to customer needs.

· Responds to customers requests and problems with appropriate timeliness and concern; Develops professional credibility and trust with the customer;

· Provides timely and complete information needed for consultants and inside resources to perform effectively in the territory; Uses voicemail and email appropriately; Updates Salesforce.com regularly.

· Knowledge of each curriculum area to converse comfortably with customers and understand their needs; effectively communicates the major features, advantages, and benefits of each product;

· Displays a thorough knowledge of state and local adoption timelines in order to be at the right place at the right time.

· Effectively manages sample budget.

Core Competencies: (Required Behaviors)

Expanding and Advancing Opportunities

Engaging with customers to explore their situations and needs; probing underlying issues that suggest broader solutions; maximizing the productiveness of interactions by monitoring and building on customers' cues; articulating and promoting a path forward.

· Follows customers' cues - Continually takes customers' pulse to understand where they are coming

· from and where they are emotionally; attends closely to customers' questions and comments to make sure all parties are attuned; quickly picks up on and responds to emotional cues; manages the conversation by adapting own interaction style and approach to others' emotional states.

· Advances the sale - Builds agreement on outcomes and actions to advance the sale; suggests

· meetings with others who can influence buying decisions; persists in requesting the desired outcome, where appropriate; closes the sale at a well-suited time.

Building Trusting Relationships

Using appropriate interpersonal styles to establish effective relationships with customers and internal partners; interacting with others in a way that promotes openness and trust and gives them confidence in one's intentions.

· Establishes relationships - Connects easily with new people; puts others at ease and gains personal acceptance.

· Helps others have personal win - Recognizes and supports others' personal stake in business objectives; helps promote others' agendas that are consistent with the sales objectives; acts as a collaborative partner.

· Reinforces others' self-worth - Treats people with dignity, respect, and fairness; sincerely compliments others' contributions; redirects the discussion when others' esteem is threatened; shows empathy and understanding in response to stated concerns; avoids minimizing or ignoring others' feelings; offers assurances about issues of concern.

· Shows can be trusted

· Demonstrates openness in dealing with others; shares personal agenda; acts in a manner consistent with organizational, social, and moral values; ensures that words and actions are consistent; keeps commitments to agreed-upon actions.

Sustaining Customer Satisfaction

Supporting customers during the implementation of sales contracts and throughout the relationship; seeking and taking appropriate actions on customer feedback; resolving difficult issues in a timely and professional manner; taking responsibility for customer satisfaction and loyalty.

· Clarifies customer interests - Gains full understanding of customers' wants, desires, problems, concerns, satisfactions, and expectations by seeking or confirming information and opinions during the implementation of sales contracts and throughout the relationship.

· Resolves customer issues

· Responds quickly to resolve customer problems and concerns; keeps customers informed and provides feedback on actions taken; initiates appropriate actions based upon customer or team input.

· Manages customer expectations

· Avoids unreasonable commitments and works to meet or exceed customer expectations to mutual benefit.

Active Learning

Demonstrating zeal for new information, knowledge, and experiences; regularly seeking and capitalizing on learning opportunities; quickly assimilating and applying new information.

· Relishes learning - Shows inquisitiveness and eagerness to gain sales- or business-related knowledge; scans the environment for formal and informal experiences that can provide new skills, behaviors, and / or knowledge; proactively makes time for these key experiences.

· Assimilates information quickly - Readily absorbs and comprehends new information from formal and informal learning experiences; quickly sizes up new situations or information and isolates the most important elements.

· Welcomes feedback - Seeks and readily accepts feedback on own performance; uses feedback

· constructively to improve knowledge, skills, and behaviors.

· Applies knowledge or skill - Puts new knowledge, understanding, or skill to practical use on the job; furthers learning through trial and error.

Requirements:
· This position requires a Bachelor’s Degree (Master’s desirable)

· Some sales or customer service experience desired

· Proficient in MS Office and Sales Management Software

*LI-CT1

J2W:CB Exp. 05/31/13]]>Fri, 24 May 2013 03:00:00 GMThttp://careers.hmhco.com/job/Geneva-Inside-Sales-Associate-Job-IL-60134/2567234/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://careers.hmhco.com/job/Geneva-Inside-Sales-Associate-Job-IL-60134/2567234/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Published Job Title: Inside Sales Associate
Published Division/Department: US Sales
Requisition #: 5815
State/Province/County: Illinois
City: Geneva
Country: United States
Percentage of Travel: None
Position Type: Full Time - Regular
Shift: 1st Shift
Interest Category: Sales / Business Development

Job Title Inside Sales Associate

Reports To Inside Sales Manager

Department/Division Inside Sales and Sales Support

Purpose of the Role: Fulfill ongoing need for higher level sales support, particularly in the area of customer communication and sales strategy. Take direct inbound calls from customers and make outbound sales prospecting and sales development calls. Take a lead role as point person when a territory becomes vacant, coordinating resources with regional administrators, sales support, customer experience, inside sales and sales management to maintain seamless customer support and sales activity.

Job Responsibilities:

· Proactive collaboration with Field and Inside Sales Account Executives to support joint territory plan.

· Strategically plans sales calls with direction from Account Executives.

· Provide strategic customer coverage in vacant territories taking inbound phone calls and emails and responding to customer needs.

· Responds to customers requests and problems with appropriate timeliness and concern; Develops professional credibility and trust with the customer;

· Provides timely and complete information needed for consultants and inside resources to perform effectively in the territory; Uses voicemail and email appropriately; Updates Salesforce.com regularly.

· Knowledge of each curriculum area to converse comfortably with customers and understand their needs; effectively communicates the major features, advantages, and benefits of each product;

· Displays a thorough knowledge of state and local adoption timelines in order to be at the right place at the right time.

· Effectively manages sample budget.

Core Competencies: (Required Behaviors)

Expanding and Advancing Opportunities

Engaging with customers to explore their situations and needs; probing underlying issues that suggest broader solutions; maximizing the productiveness of interactions by monitoring and building on customers' cues; articulating and promoting a path forward.

· Follows customers' cues - Continually takes customers' pulse to understand where they are coming

· from and where they are emotionally; attends closely to customers' questions and comments to make sure all parties are attuned; quickly picks up on and responds to emotional cues; manages the conversation by adapting own interaction style and approach to others' emotional states.

· Advances the sale - Builds agreement on outcomes and actions to advance the sale; suggests

· meetings with others who can influence buying decisions; persists in requesting the desired outcome, where appropriate; closes the sale at a well-suited time.

Building Trusting Relationships

Using appropriate interpersonal styles to establish effective relationships with customers and internal partners; interacting with others in a way that promotes openness and trust and gives them confidence in one's intentions.

· Establishes relationships - Connects easily with new people; puts others at ease and gains personal acceptance.

· Helps others have personal win - Recognizes and supports others' personal stake in business objectives; helps promote others' agendas that are consistent with the sales objectives; acts as a collaborative partner.

· Reinforces others' self-worth - Treats people with dignity, respect, and fairness; sincerely compliments others' contributions; redirects the discussion when others' esteem is threatened; shows empathy and understanding in response to stated concerns; avoids minimizing or ignoring others' feelings; offers assurances about issues of concern.

· Shows can be trusted

· Demonstrates openness in dealing with others; shares personal agenda; acts in a manner consistent with organizational, social, and moral values; ensures that words and actions are consistent; keeps commitments to agreed-upon actions.

Sustaining Customer Satisfaction

Supporting customers during the implementation of sales contracts and throughout the relationship; seeking and taking appropriate actions on customer feedback; resolving difficult issues in a timely and professional manner; taking responsibility for customer satisfaction and loyalty.

· Clarifies customer interests - Gains full understanding of customers' wants, desires, problems, concerns, satisfactions, and expectations by seeking or confirming information and opinions during the implementation of sales contracts and throughout the relationship.

· Resolves customer issues

· Responds quickly to resolve customer problems and concerns; keeps customers informed and provides feedback on actions taken; initiates appropriate actions based upon customer or team input.

· Manages customer expectations

· Avoids unreasonable commitments and works to meet or exceed customer expectations to mutual benefit.

Active Learning

Demonstrating zeal for new information, knowledge, and experiences; regularly seeking and capitalizing on learning opportunities; quickly assimilating and applying new information.

· Relishes learning - Shows inquisitiveness and eagerness to gain sales- or business-related knowledge; scans the environment for formal and informal experiences that can provide new skills, behaviors, and / or knowledge; proactively makes time for these key experiences.

· Assimilates information quickly - Readily absorbs and comprehends new information from formal and informal learning experiences; quickly sizes up new situations or information and isolates the most important elements.

· Welcomes feedback - Seeks and readily accepts feedback on own performance; uses feedback

· constructively to improve knowledge, skills, and behaviors.

· Applies knowledge or skill - Puts new knowledge, understanding, or skill to practical use on the job; furthers learning through trial and error.

Requirements:
· This position requires a Bachelor’s Degree (Master’s desirable)

· Some sales or customer service experience desired

· Proficient in MS Office and Sales Management Software]]>Wed, 01 May 2013 00:00:00 GMThttp://careers.hmhco.com/job/Geneva-Inside-Sales-Associate-Job-IL-60134/2576701/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://careers.hmhco.com/job/Geneva-Inside-Sales-Associate-Job-IL-60134/2576701/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Published Job Title: Inside Sales Associate
Published Division/Department: US Sales
Requisition #: 5816
State/Province/County: Illinois
City: Geneva
Country: United States
Percentage of Travel: None
Position Type: Full Time - Regular
Shift: 1st Shift
Interest Category: Sales / Business Development

Job Title Inside Sales Associate

Reports To Inside Sales Manager

Department/Division Inside Sales and Sales Support

Purpose of the Role: Fulfill ongoing need for higher level sales support, particularly in the area of customer communication and sales strategy. Take direct inbound calls from customers and make outbound sales prospecting and sales development calls. Take a lead role as point person when a territory becomes vacant, coordinating resources with regional administrators, sales support, customer experience, inside sales and sales management to maintain seamless customer support and sales activity.

Job Responsibilities:

· Proactive collaboration with Field and Inside Sales Account Executives to support joint territory plan.

· Strategically plans sales calls with direction from Account Executives.

· Provide strategic customer coverage in vacant territories taking inbound phone calls and emails and responding to customer needs.

· Responds to customers requests and problems with appropriate timeliness and concern; Develops professional credibility and trust with the customer;

· Provides timely and complete information needed for consultants and inside resources to perform effectively in the territory; Uses voicemail and email appropriately; Updates Salesforce.com regularly.

· Knowledge of each curriculum area to converse comfortably with customers and understand their needs; effectively communicates the major features, advantages, and benefits of each product;

· Displays a thorough knowledge of state and local adoption timelines in order to be at the right place at the right time.

· Effectively manages sample budget.

Core Competencies: (Required Behaviors)

Expanding and Advancing Opportunities

Engaging with customers to explore their situations and needs; probing underlying issues that suggest broader solutions; maximizing the productiveness of interactions by monitoring and building on customers' cues; articulating and promoting a path forward.

· Follows customers' cues - Continually takes customers' pulse to understand where they are coming

· from and where they are emotionally; attends closely to customers' questions and comments to make sure all parties are attuned; quickly picks up on and responds to emotional cues; manages the conversation by adapting own interaction style and approach to others' emotional states.

· Advances the sale - Builds agreement on outcomes and actions to advance the sale; suggests

· meetings with others who can influence buying decisions; persists in requesting the desired outcome, where appropriate; closes the sale at a well-suited time.

Building Trusting Relationships

Using appropriate interpersonal styles to establish effective relationships with customers and internal partners; interacting with others in a way that promotes openness and trust and gives them confidence in one's intentions.

· Establishes relationships - Connects easily with new people; puts others at ease and gains personal acceptance.

· Helps others have personal win - Recognizes and supports others' personal stake in business objectives; helps promote others' agendas that are consistent with the sales objectives; acts as a collaborative partner.

· Reinforces others' self-worth - Treats people with dignity, respect, and fairness; sincerely compliments others' contributions; redirects the discussion when others' esteem is threatened; shows empathy and understanding in response to stated concerns; avoids minimizing or ignoring others' feelings; offers assurances about issues of concern.

· Shows can be trusted

· Demonstrates openness in dealing with others; shares personal agenda; acts in a manner consistent with organizational, social, and moral values; ensures that words and actions are consistent; keeps commitments to agreed-upon actions.

Sustaining Customer Satisfaction

Supporting customers during the implementation of sales contracts and throughout the relationship; seeking and taking appropriate actions on customer feedback; resolving difficult issues in a timely and professional manner; taking responsibility for customer satisfaction and loyalty.

· Clarifies customer interests - Gains full understanding of customers' wants, desires, problems, concerns, satisfactions, and expectations by seeking or confirming information and opinions during the implementation of sales contracts and throughout the relationship.

· Resolves customer issues

· Responds quickly to resolve customer problems and concerns; keeps customers informed and provides feedback on actions taken; initiates appropriate actions based upon customer or team input.

· Manages customer expectations

· Avoids unreasonable commitments and works to meet or exceed customer expectations to mutual benefit.

Active Learning

Demonstrating zeal for new information, knowledge, and experiences; regularly seeking and capitalizing on learning opportunities; quickly assimilating and applying new information.

· Relishes learning - Shows inquisitiveness and eagerness to gain sales- or business-related knowledge; scans the environment for formal and informal experiences that can provide new skills, behaviors, and / or knowledge; proactively makes time for these key experiences.

· Assimilates information quickly - Readily absorbs and comprehends new information from formal and informal learning experiences; quickly sizes up new situations or information and isolates the most important elements.

· Welcomes feedback - Seeks and readily accepts feedback on own performance; uses feedback

· constructively to improve knowledge, skills, and behaviors.

· Applies knowledge or skill - Puts new knowledge, understanding, or skill to practical use on the job; furthers learning through trial and error.

Requirements:
· This position requires a Bachelor’s Degree (Master’s desirable)

· Some sales or customer service experience desired

· Proficient in MS Office and Sales Management Software]]>Wed, 01 May 2013 00:00:00 GMThttp://careers.hmhco.com/job/Geneva-Inside-Sales-Associate-Job-IL-60134/2576703/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://careers.hmhco.com/job/Geneva-Inside-Sales-Associate-Job-IL-60134/2576703/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Published Job Title: Sr Sales Associate
Published Division/Department: US Sales
Requisition #: 5907
State/Province/County: Illinois
City: Rolling Meadows
Country: United States
Percentage of Travel: 0 - 10%
Position Type: Full Time - Regular
Shift: 1st Shift
Interest Category: Sales / Business Development

Job Title Sr. Sales Support Representative (Sr. SSR) Tier II Support

Reports To Supervisor, Sales Support

Department/Division K12, Adult Ed, & Adjacent Markets

Purpose of the Role:

Provide tier 2 support to the territory which includes gratis research and entry, digital product support, bookrooms, process improvements, complex pilots, and cost proposals, and submissions for bids and contracts. Maintain a high level of product and system knowledge. Assist with the training and implementation of other initiatives to sales support reps.

Provide professional, courteous, timely, and efficient support to sales representatives, per diems, consultants, district managers, vice presidents, and customers at all times. Answer inbound calls.

Build and maintain positive working relationships and trust with Tier I SSR through communication and actions. Be a leader and driver of change and continuously impact customers and sales support with understanding the department goals.

Job Responsibilities:

-Enter gratis orders if they require research or templates do not exist.

-Enter complex Cost Proposals.

-Support digital products through the creation of CPs and TRFs, work directly with customer to obtain information needed on TRF.

-Handle bookrooms requests for territory.

-Suggest and communicate process improvements.

-Enter pilots when complexity or scope requires second level approval

-Oversee State submission duties to assure the schedule is maintained.

-Assist with or create cost proposals within 24-48 hour time frame.

-Process, monitor, and track Samples, Pilots, & Gratis orders and communicate status updates/progress to SSR.

-Maintain Product & System competency of SFDC, SAP, Sales Central, and Customer Care; have extensive knowledge of K12.

-Attend ongoing product and system training and provide training for team members to enhance job performance.

-Communicate with the sales representatives and regional vice presidents to problem solve, troubleshoot, facilitate, and coordinate sales related activities.

-Responsible for thorough knowledge of all department operations. Independent management of priorities as well as ongoing positive communication within the department and other supporting departments and divisions.

-Perform other assignments in accordance with company policy and legal requirements as assigned by supervisor or lead (reports, special projects, provide quarterly feedback to supervisor/back-up supervisor).

-Collaborate with Tier I Sales Support Representatives to identify and escalate issues to Tier II level. When necessary escalate to Sales Support Supervisor or Manager.

Requirements:
Core Competencies: (Required Behaviors and Key Principles)

Adaptability

Maintaining effectiveness when experiencing major changes in work responsibilities or environment; adjusting effectively to work within new work structures, processes, requirements, or cultures.

Approaches change or newness positively – Treats change and new situations as opportunities for learning or growth; identifies the benefits of change; speaks positively about the change to others.

Adjusts behavior – Quickly modifies behavior to deal effectively with changes in the work environment; tries new approaches appropriate for new or changed situations; does not persist with ineffective behaviors.

Building Customer Loyalty

Effectively meeting customer needs; building productive customer relationships; taking responsibility for customer satisfaction and loyalty.

Establishes good interpersonal relationships – Helps people feel valued, appreciated, and included in discussions (enhances self-esteem, empathizes, involves, discloses, supports).

Clarifies the current situation

Asks questions to determine needs; listens carefully; provides appropriate information; summarizes to check understanding.

Confirms satisfaction

Asks questions to check for satisfaction; commits to follow-through, if appropriate; thanks customer.

Takes the "HEAT"

Handles upset customers by hearing the customer out, empathizing, apologizing, and taking personal responsibility for resolving customer problems / issues.

Communication

Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message.

Adjusts to the audience

Frames message in line with audience experience, background, and expectations; uses terms, examples, and analogies that are meaningful to the audience.

Ensures understanding

Seeks input from audience; checks understanding; presents message in different ways to enhance understanding.

Comprehends communication from others

Attends to messages from others; correctly interprets messages and responds appropriately.

Continuous Improvement

Originating action to improve existing conditions and processes; identifying improvement opportunities, generating ideas, and implementing solutions.

Identifies opportunities - Reviews processes to determine any gaps between current outputs and expected requirements.

Determines causes - Identifies conditions that contribute to gaps or key variances; explores relationships between conditions and outcomes; distinguishes causes from symptoms and identifies primary causes.

Implements improvements - Tests solutions; gathers feedback on effectiveness; reviews impact on baseline measures; modifies solutions as appropriate to ensure effectiveness.

Contributing to Team Success

Actively participates as a member of a team to move the team toward the completion of goals.

Facilitates goal accomplishment - Makes procedural or process suggestions for achieving team goals or performing team functions; provides necessary resources or helps to remove obstacles to help the team accomplish its goals.

Involves others – Listens to and fully involves others in team decisions and actions; values and uses individual differences and talents.

Models commitment - Adheres to the team's expectations and guidelines; fulfills team responsibilities; demonstrates personal commitment to the team.

Managing Work (includes Time Management)

Effectively manages one's time and resources to ensure that work is completed efficiently.

Prioritizes - Identifies more critical and less critical activities and tasks; adjusts priorities when appropriate.

Schedules - Effectively allocates own time to complete work; coordinates own and others' schedules to avoid conflicts.

Leverages resources - Takes advantage of available resources (individuals, processes, departments, and tools) to complete work efficiently.

Quality Orientation

Accomplishing tasks by considering all areas involved, no matter how small; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over a period of time.

Follows procedures - Accurately and carefully follows established procedures for completing work tasks; Ensures high-quality output; vigilantly watches over job processes, tasks, and work products to ensure freedom from errors, omissions, or defects; initiates action to correct quality problems or notifies others of quality issues as appropriate.

Technical / Professional Knowledge and Skills

Having achieved a satisfactory level of technical and professional skill or knowledge in position-related areas; keeping up with current developments and trends in areas of expertise.

Understands technical terminology and developments - Knows how and when to apply a technical skill or procedure; Performs complex tasks in area of expertise.

Requirements: Educational requirements, years of experience and any physical requirements.

-3-5 years of experience in a sales support role or a related field.

-3-5 years or more HMH Sales Support experience preferred.

-High School Diploma required; AA/BS/BA degree preferred.

-Proficient in MS Office (Word and Excel)

-Excellent oral and written communication and customer service skills required.

-Sales Force.com and SAP experience highly preferred.

-Must thrive in a fast-paced, results-oriented, collaborative environment.

Houghton Mifflin Harcourt is an affirmative action, equal opportunity employer and member of E-Verify.

*LI-CT1

J2W:CB Exp. 06/15/13]]>Fri, 10 May 2013 00:00:00 GMThttp://careers.hmhco.com/job/Rolling-Meadows-Sr-Sales-Associate-Job-IL-60008/2592382/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://careers.hmhco.com/job/Rolling-Meadows-Sr-Sales-Associate-Job-IL-60008/2592382/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Published Job Title: Supv, Sales Support
Published Division/Department: Sales Operations
Requisition #: 5902
State/Province/County: Illinois
City: Rolling Meadows
Country: United States
Percentage of Travel: None
Position Type: Full Time - Regular
Shift: 1st Shift
Interest Category: Sales / Business Development

Job Title Supervisor, Sales Support

Reports To Manager, Sales Support

Department/Division K12, Adult Ed, & Adjacent Markets

Purpose of the Role:

Provide day-to-day direction and guidance to Tier I and Tier II Sales Support Team. Project a positive company image; contribute toward team effort in order to meet divisional goals, adhere to department and operational standards and objectives and insure positive customer relations. Direct sales support representative activities to ensure timely and accurate support is provided. Coach teams to escalate issues to the appropriate tier and jump in to resolve complex, advanced issues when needed. Demonstrate high level responsibility for full functionality and capability of sales support performance to ensure a customer centric approach. Apply call center management practices to help reduce costs and improve service quality. Provide support/services to the Sales Department’s field reps and in-house divisions. Interact with other key company departments to facilitate and coordinate activities that affect sales functions.

Be a leader and driver of change and continuously impact customers and sales support with understanding and meeting revenue goals.

Job Responsibilities:

-Oversee staff (Tier I SSR’s, Tier II Sr. SSR’s, and Non-Lead SSR of Sales Support) including training on new procedures, analyzing performances to proactively develop and implement strategies to improve the quality of service and productivity.

-Develop staff to maintain favorable customer relations, both internally and externally.

-Along with the Asst. Manager, Sales Support, schedule tasks accordingly and work closely with the divisional business units, supply chain, sales representatives, per diems, and Pre-K through Grade 12 customers.

-Recommend system enhancements, new functionality and testing as required.

-Under the direction of the Manager, Sales Support, help to manage, analyze, monitor, and evaluate workload, team issues, concerns, and recommendations. Interview regular and temporary employees. Prepare training plans and evaluation of employees and report to Manager, Sales Support. Manage all schedules, vacation calendars, and departmental training.

-Have extensive knowledge of and be able to run and analyze reports including SFDC and SAP queries, CMS (phone management) queries, as well as departmental productivity and metrics reports and react accordingly if additional training or performance issues are identified.

-Have extensive knowledge of K12 and familiarity with Adult Ed and Adjacent Markets product.

-Communicate with the sales representatives and regional vice presidents to problem solve, troubleshoot, facilitate, and coordinate sales related activities.

-Interface with Sales Managers to share ideas and facilitate the exchange of best business practices in regards to the Sales Force and the Sales Support Team.

-Supervise and oversee the day-to-day department processes including sales quotations, orders, credits, order adjustments and returns in SAP. Communicate backorders, substitutions, pricing and product compatibility to customers, the divisional business offices, outside sales force, contract departments, credit department, and supply chain.

-Maintain a thorough knowledge of all department operations. Independent management of priorities as well as ongoing positive communication within the department and other supporting departments and divisions.

-Perform other personnel functions in accordance with company policy and legal requirements.

Requirements:
Core Competencies: (Required Behaviors)

Building a Successful Team

Using appropriate methods and a flexible interpersonal style to help build a cohesive team; facilitating the completion of team goals.

Develops structure – Helps to clarify roles and responsibilities of team members; helps ensure that necessary steering, review, or support functions are in place.

Facilitates goal accomplishment – Makes procedural or process suggestions for achieving team goals or performing team functions; provides necessary resources or helps to remove obstacles to team accomplishments.

Involves others – Listens to and fully involves others in team decisions and actions; values and uses individual differences and talents.

Models commitment – Adheres to the team's expectations and guidelines; fulfills team responsibilities; demonstrates personal commitment to the team.

Building Strategic Work Relationships

Developing and using collaborative relationships to facilitate the accomplishment of work goals.

Seeks opportunities – Proactively tries to build effective working relationships with other people.

Clarifies the current situation – Probes for and provides information to clarify situations.

Develops others' and own ideas – Seeks and expands on original ideas, enhances others' ideas, and contributes own ideas about the issues at hand.

Facilitates agreement – Gains agreement from partners to support ideas or take partnership-oriented action; uses sound rationale to explain value of actions.

Establishes good interpersonal relationships – Helps people feel valued, appreciated, and included in discussions (enhances self-esteem, empathizes, involves, discloses, supports).

Business Acumen

Using economic, financial, market, and industry data to understand and improve business results; using one's understanding of major business functions, industry trends, and own organization's position to contribute to effective business strategies and tactics.

Analyzes – Uses economic, financial, market, and industry data to assess current business strategies and tactics or to evaluate specific business opportunities; identifies trends and anticipates their impact.

Integrates – Integrates economic, financial, market, and industry data from multiple sources to identify critical business issues; articulates the implications of business trends for own department or team as well as the broader organization.

Understands the industry – Understands the industry in which the organization operates (trends, customers, competition, market share, etc.).

Continuous Improvement

Originating action to improve existing conditions and processes; identifying improvement opportunities, generating ideas, and implementing solutions.

Identifies opportunities – Reviews processes to determine any gaps between current outputs and expected requirements.

Determines causes – Identifies conditions that contribute to gaps or key variances; explores relationships between conditions and outcomes; distinguishes causes from symptoms and identifies primary causes.

Implements improvements – Tests solutions; gathers feedback on effectiveness; reviews impact on baseline measures; modifies solutions as appropriate to ensure effectiveness.

Decision Making

Identifying and understanding issues, problems, and opportunities; comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints, and probable consequences.

Identifies issues, problems, and opportunities – Recognizes issues, problems, or opportunities and determines whether action is needed.

Gathers information – Identifies the need for and collects information to better understand issues, problems, and opportunities.

Interprets information – Integrates information from a variety of sources; detects trends, associations, and cause-effect relationships.

Chooses appropriate action – Formulates clear decision criteria; evaluates options by considering implications and consequences; chooses an effective option.

Commits to action – Implements decisions or initiates action within a reasonable time.

Involves others – Includes others in the decision-making process as warranted to obtain good information, make the most appropriate decisions, and ensure buy-in and understanding of the resulting decisions.

Information Monitoring

Setting up ongoing procedures to collect and review information needed to manage an organization or ongoing activities within it.

Identifies monitoring needs – Determines which processes or areas need to be monitored; identifies what information needs to be obtained.

Develops monitoring systems – Establishes systems to monitor activities or outputs that are easy to use and that provide timely and pertinent information.

Implements tracking systems – Effectively puts in place monitoring systems with minimal interruption for other organizational processes.

Reviews data – Collects and reviews data on a regular basis to determine progress, anticipate needs, and make necessary adjustments to personnel or processes.

Managing Conflict

Dealing effectively with others in an antagonistic situation; using appropriate interpersonal styles and methods to reduce tension or conflict between two or more people.

Clarifies the current situation – Collects information from relevant sources to understand the conflict.

Remains open to all sides – Objectively views the conflict from all sides.

Stays focused on resolution – Stays focused on resolving the conflict and avoids personal issues and attacks.

Initiates action – Takes positive action to resolve the conflict in a way that addresses the issue, dissipates the conflict, and maintains the relationship.

Closes discussions with clear summaries – Summarizes to ensure that all are aware of agreements and required actions.

Planning and Organizing

Establishing courses of action for self and others to ensure that work is completed efficiently.

Prioritizes – Identifies more critical and less critical activities and assignments; adjusts priorities when appropriate.

Determines tasks and resources – Determines project / assignment requirements by breaking them down into tasks and identifying types of equipment, materials, and people needed.

Leverages resources – Takes advantage of available resources (individuals, processes, departments, and tools) to complete work efficiently; coordinates with internal and external partners.

Technical / Professional Knowledge and Skills

Having achieved a satisfactory level of technical and professional skill or knowledge in position-related areas; keeping up with current developments and trends in areas of expertise.

Understands technical terminology and developments – Knows how and when to apply a technical skill or procedure; performs complex tasks in area of expertise.

Requirements: Educational requirements, years of experience and any physical requirements.

5 year experience in sales and/or sales support or administration required.

3-5 years supervisory experience preferred.

BS/BA Degree or equivalent work experience in sales or educational field preferred.

Proficient in MS Office (Word and Excel)

Excellent communications, presentation and interpersonal skills

Must thrive in a fast-paced, results-oriented, collaborative environment.

Houghton Mifflin Harcourt is an affirmative action, equal opportunity employer and member of E-Verify.

*LI-CT1

J2W:CB Exp. 06/21/13]]>Fri, 17 May 2013 00:00:00 GMThttp://careers.hmhco.com/job/Rolling-Meadows-Supv%2C-Sales-Support-Job-IL-60008/2604537/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://careers.hmhco.com/job/Rolling-Meadows-Supv%2C-Sales-Support-Job-IL-60008/2604537/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS