http://careers.hmhco.com/feeds/full-time-New-Hampshire-jobs/ Custom RSS Feed for full-time-New-Hampshire-jobs Wed, 22 May 2013 19:11:05 GMT en-us http://careers.hmhco.com/feeds/full-time-New-Hampshire-jobs/ 720 Published Job Title: Product Marketing Manager
Published Division/Department: Heinemann
Requisition #: 5855
State/Province/County: New Hampshire
City: Portsmouth
Country: United States
Percentage of Travel: 0 - 10%
Position Type: Full Time - Regular
Shift: 1st Shift
Interest Category: Marketing

The Product Marketing Manager has strategic input into all facets of the Heinemann’s math portfolio with responsibility for the following:
- Oversee the conceptualization, implementation and budget control of innovative, integrated marketing for Heinemann’s suite of mathematics materials including, branding, positioning, and Inbound/Outbound promotion.
- Managing eMarketing campaigns, social-media campaigns, print collateral, advertising, and press releases, special events,
- Work collaboratively with the math and science acquiring editor to support the conception, position, and delivery of market-leading products tailored to market needs, including professional books and firsthand classroom materials
- Support the sales team and build their capacity with math products
- Identify growing market sectors and areas of strategic opportunity for product and promotion
- Advise on marketing strategy related to math content on the Digital Campus Additionally, the Product Marketing Manager may work on other content area publications on an as-needed basis.Works collaboratively with:Editorial, Sales, Marketing, Techonology, Production, PD Services

Requirements Required:
* 3-5 years of Marketing experience
* Experience in teaching math or working in math educational publishing experience preferred
* Minimum bachelor's degree required

“Houghton Mifflin Harcourt is an Affirmative Action, Equal Opportunity Employer M/F/D/V and member of e-Verify.”

*LI-CT1]]>Thu, 16 May 2013 02:59:00 GMThttp://careers.hmhco.com/job/Portsmouth-Product-Marketing-Manager-Job-NH-03801/2552075/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://careers.hmhco.com/job/Portsmouth-Product-Marketing-Manager-Job-NH-03801/2552075/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Published Job Title: Accounting Coordinator
Published Division/Department: Heinemann
Requisition #: 5876
State/Province/County: New Hampshire
City: Portsmouth
Country: United States
Percentage of Travel: None
Position Type: Full Time - Project Employee
Shift: 1st Shift
Interest Category: Finance

Prepare Weekly Sales and Deferred Revenue Reports
- Print reports from SEMtek
- Prepare Weekly Sales and Deferred Revenue worksheets
- Send files to appropriate individualsProcess weekly bookkeeping for all Professional Development Departments
- Balance check, credit card, and purchase order registrations to system reports
- Prepare deposits
- Process credit cards thru PaymetricProcess returned checks
- Back these out from SEMtek
- Contact customers
- Follow up with new payment Financially close sessions (book revenue) daily/weekly
- Verify closed sessions with what is reported on PD Weekly Sales report Process refunds/credits
- Generate cash refund report through SEMtek
- Verify amounts on all refund forms (compare cash refunds to report and verify AR adjustments)
- Generate payment vouchers for all check refundsAccounts Receivable
- Process all incoming payments (check, credit card, & global)
- Coordinate with Accounts Receivable team to collect PD payments they have received
- Print & mail invoices monthly (current and past due – stamp & sticker all past due 60+ days)
- Collections – monthly review of Aged Trial Balance & calls to past due accounts
- Research any overpayments Process Speakers’ Author Payments and Consultant Payments
- Review monthly American Express (Egencia – Business Travel) account for flights booked for HS Engagements as well as SM

Engagements
- Verify all receipts and fee amount submitted by author / consultant
- For HS, Enter amounts (author & Egencia) into SEMtek and generate payment voucher
- Review SM Consultant invoice and prepare for payment
- Mail customer invoice with original receipts to customer immediately

End of Month processing
- Submit cash journals to Accountant (all daily transactions throughout the month are recorded in Excel – one journal for Heinemann Services and one for remaining PD departments)
- Generate series of 6 reports through SEMtek and verify all account balances – research any discrepancies
- Record all account balances in EOM Excel spreadsheet and submit to various individuals
- Reconcile sessions by confirming the exact sessions that revenues were gained/lost each month – submit file to various individuals

Support / Customer Service
- Advise PD team on any questions
- Provide various reports to accounting and to PD team
- Research customer inquiries – such as credit card charges, PO/Invoice balances, missing payments

SEMtek Task Force
- Acting chair, coordinating with other team members and Entrinsik to resolve any problems with our main operating software, SEMtek

**Please note that this is a project based position and will last approximately 9 months. *************

Requirements
* Associates Degree in Accounting or Business
* 3-5 years business experience in general accounting.
* Self starter with intermediate analytical skills.
* PC knowledge including intermediate Excel, basic Access and intermediate Word skills.
* Excellent communication and customer service skills required.]]>Tue, 14 May 2013 00:00:00 GMThttp://careers.hmhco.com/job/Portsmouth-Accounting-Coordinator-Job-NH-03801/2597449/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://careers.hmhco.com/job/Portsmouth-Accounting-Coordinator-Job-NH-03801/2597449/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Published Job Title: Publicity Manager
Published Division/Department: Trade & Reference Publishers
Requisition #: 5873
State/Province/County: New York
City: New York City
Country: United States
Percentage of Travel: 0 - 10%
Position Type: Full Time - Regular
Shift: 1st Shift
Interest Category: Marketing

We are seeking a Publicity Manager with at least 4-5 years of book publicity experience to join our dynamic publicity team in our offices in Union Square. Reporting to Lori Glazer, VP, Executive Director of Publicity, the person in this position will strategize, develop and execute campaigns for high profile titles, especially fiction -- write press releases, book national media and author tours, virtual events and participate in launch, marketing and other brainstorming meetings. We're looking for someone with strong media contacts, a passionate interest in reading and promoting fiction and familiarity with the landscape, a proven track record of breaking through the noise, top notch communication skills, creativity and an ability to create a buzz through viral efforts and social networking communities.

Please submit a Cover Letter and resume addressed to Lori Glazer, VP Executive Director of Publicity

Requirements Excellent media contacts, creative, strategic thinker, excellent writing and verbal skills, web savvy.]]>Wed, 15 May 2013 00:00:00 GMThttp://careers.hmhco.com/job/New-York-City-Publicity-Manager-Job-NY-10001/2600127/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://careers.hmhco.com/job/New-York-City-Publicity-Manager-Job-NY-10001/2600127/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Published Job Title: Assessment Consultant
Published Division/Department: Sales Operations
Requisition #: 5624
State/Province/County: New Jersey
City: New Brunswick
Country: United States
Percentage of Travel: 60% - 70%
Position Type: Full Time - Regular
Shift: 1st Shift
Interest Category: Sales / Business Development
*
* Territory is located in Northeast Region covering: Philadelphia, Wilmington, DE, NJ, SE PA, MD, & DC

* Designs strategies that address customer needs and issues while meeting assigned quota; targets and prioritizes accounts and activities; analyzes competitors’ activities and adjusts appropriately; utilizes area, national and Per Diem resources effectively.
* Strategically plans sales calls by outlined objectives and action steps.
* Reads the market, recognizes trends, and communicates that information to the Area Management; Demonstrates knowledge of account history, the processes and procedures specific to each district, and the key issues for each account.
* Responds to customers requests and problems with appropriate timeliness and concern; Develops professional credibility and trust with the customer;
* Provides timely and complete information needed for consultants and outside resources to perform effectively in the territory; Uses voicemail and email appropriately; Updates Salesforce.com regularly.
* Knowledge of each curriculum area to converse comfortably with customers and understand their needs; effectively communicates the major features, advantages, and benefits of each product; Displays a thorough knowledge of state and local adoption timelines in order to be at the right place at the right time.

Requirements
* This position requires a Bachelor’s Degree (Master’s desirable)
* 5-10 years sales experience with a proven track record in meeting quota. Educational/Technology sales experience and teaching skills are desirable
* The ability to lift up to 60 pounds
* Proficient in MS Office and Sales Management Software
* Requires heavy travel – driving and air travel. 60-70%

“Houghton Mifflin Harcourt is an Affirmative Action, Equal Opportunity Employer M/F/D/V and member of e-Verify.”

J2W:CB Exp. 04/27/13]]>Mon, 06 May 2013 02:59:00 GMThttp://careers.hmhco.com/job/New-Brunswick-Assessment-Consultant-Job-NJ-08901/2420716/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://careers.hmhco.com/job/New-Brunswick-Assessment-Consultant-Job-NJ-08901/2420716/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Published Job Title: Account Executive
Published Division/Department: US Sales
Requisition #: 5762
State/Province/County: New York
City: New York City
Country: United States
Percentage of Travel: 60% - 70%
Position Type: Full Time - Regular
Shift: 1st Shift
Interest Category: Sales / Business Development
* Designs strategies that address customer needs and issues while meeting assigned quota; targets and prioritizes accounts and activities; analyzes competitors’ activities and adjusts appropriately; utilizes area, national and Per Diem resources effectively.
* Strategically plans sales calls by outlined objectives and action steps.
* Reads the market, recognizes trends, and communicates that information to the Area Management; Demonstrates knowledge of account history, the processes and procedures specific to each district, and the key issues for each account.
* Responds to customers requests and problems with appropriate timeliness and concern; Develops professional credibility and trust with the customer;
* Provides timely and complete information needed for consultants and outside resources to perform effectively in the territory; Uses voicemail and email appropriately; Updates Salesforce.com regularly.
* Knowledge of each curriculum area to converse comfortably with customers and understand their needs; effectively communicates the major features, advantages, and benefits of each product; Displays a thorough knowledge of state and local adoption timelines in order to be at the right place at the right time.

Requirements
* This position requires a Bachelor’s Degree (Master’s desirable)
* 5-10 years sales experience with a proven track record in meeting quota. Educational/Technology sales experience and teaching skills are desirable
* The ability to lift up to 60 pounds
* Proficient in MS Office and Sales Management Software
* Requires heavy travel – driving and air travel. 60-70%

“Houghton Mifflin Harcourt is an Affirmative Action, Equal Opportunity Employer M/F/D/V and member of e-Verify.”

*LI-CT1

J2W:CB Exp. 06/27/13]]>Fri, 10 May 2013 02:59:00 GMThttp://careers.hmhco.com/job/New-York-City-Account-Executive-Job-NY-10001/2542786/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://careers.hmhco.com/job/New-York-City-Account-Executive-Job-NY-10001/2542786/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Published Job Title: Dir, Consumer Product Brand Management
Published Division/Department: Consumer Products & Solutions
Requisition #: 5793
State/Province/County: New York
City: New York City
Country: United States
Percentage of Travel: 20% - 30%
Position Type: Full Time - Regular
Shift: 1st Shift
Interest Category: Marketing

This leader will be creative and current with latest kids' media and product trends as the job also involves consumer research, critical analysis of current properties and assets and identification of new opportunities for brands and products.

The Director will work with a wide network of people such as internal Trade and Marketing teams. He/She will oversee the creation of Style Guides and ensure brand integrity on all external communications and products including media, retail presence, licensed goods, etc.

As a member of the Consumer Brands team, will report weekly results and activities during team and department meetings. At all times will integrate corporate objectives into brand management strategies.

• Working with VP Consumer Brands, re-imagine consumer brands for contemporary kids based on consumer research and an understanding of the current kids' media and product marketplace with an eye toward maximizing license-ability while being true to our educational mission.
• Create and manage 5 year brand P&L.
• Scope project needs. Identify, solicit and manage outside vendors (research, style guide creators, illustrators, authors, etc.)
• Identify, pitch and sign best-in-class licensing partners.
• Identify, pitch and land retail partners for product launch windows and exclusives.
• Establish brand timelines and launches.
• Manage internal and external product development to meet timelines
• Lead marketing efforts for each brand.
• Drive consumer understanding and insights that help shape our product portfolio.
• Conduct analysis and periodical reviews of products, brands, competitive categories, and consumer trends to enhance the brand's equity and marketplace performance.
• Maintain strong, ongoing channels of communication with sales force, Marketing, Editorial, Creative Development and other internal departments
• Provide leadership and supervision to staff in the execution of marketing plans, maintenance, and competitive selling support activities

Requirements:
• Bachelor's Degree required; MBA or Masters preferred--preferably in the content area or in business management or marketing
• 5 - 10 years managerial experience in product development, marketing, brand management, licensing and/or new media properties
• Experience in publishing a plus
• Experience in an entrepreneurial or start-up environment
• Superior verbal and written communication skills; superior presentation skills
• Superior inter-personal skills with all levels including executive management
• Conceptual & analytical thinking; vision; leadership & management; prioritization; collaboration; decision-making; negotiation; problem-solving; tactical execution; product & market knowledge; functional & computer proficiency.

*LI-CT1]]>Sat, 04 May 2013 03:00:00 GMThttp://careers.hmhco.com/job/New-York-City-Dir%2C-Consumer-Product-Brand-Management-Job-NY-10001/2509283/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://careers.hmhco.com/job/New-York-City-Dir%2C-Consumer-Product-Brand-Management-Job-NY-10001/2509283/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Published Job Title: Associate QA Development Specialist
Published Division/Department: Global Supply Chain
Requisition #: 5782
State/Province/County: Florida
City: Orlando
Country: United States
Percentage of Travel: None
Position Type: Full Time - Temporary
Shift: 1st Shift
Interest Category: Customer Service / Client Care
Under general direction of the Manager, CS Training, QA and Knowledge Management, the QA and Development Specialist monitors quality for a variety of customer transactions and identifies trends and opportunities for increased levels of performance. Uses quality data and information on new products and processes to assist in the design, development and facilitation of training. Responsible for creating/updating documents in Knowledge Database.

Monitors and reviews critical customer touchpoints which may include customer calls, orders, email inquiries and other customer interactions and provides quality results, feedback, training recommendations to CE Management team.
Uses quality data and information on new products and processes to assist in the design, development and facilitation of training. Develops training materials and tools such as job aides, in person and web-based training and multi-media training tools to meet learner needs. Measures effectiveness of training thru knowledge checks and monitoring of customer interactions.
Reviews/maintains knowledge database and develops/updates process and product documents to assist teams in responding to customer inquiries.

Requirements:
- 2-3 years relevant experience in order entry for School and/or Trade

- Prior experience in quality review and/or training development and facilitation]]>Sat, 11 May 2013 02:59:00 GMThttp://careers.hmhco.com/job/Orlando-Associate-QA-Development-Specialist-Job-FL-32801/2544917/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://careers.hmhco.com/job/Orlando-Associate-QA-Development-Specialist-Job-FL-32801/2544917/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Published Job Title: Distribution Systems Analyst
Published Division/Department: Global Supply Chain
Requisition #: 5672
State/Province/County: Indiana
City: Indianapolis
Country: United States
Percentage of Travel: 0 - 10%
Position Type: Full Time - Regular
Shift: 1st Shift
Interest Category: Information Technology

On direction from System’s Manager; provide support to the Distribution process in general, assist with on-site support with enhancements as identified, generate system’s Queries/Reports as delegated to meet the informative requirements of the Management Staff as related to the WMS

*
Troubleshoot "WMS" applications as they affect the Distribution(s) Process.

*
Assist in the creation, design, and implementation of new processes to enhance "WMS" applications.

*
WMS (Warehouse Management System) new process system testing, end user testing lead, and Integration testing between the WMS, ERP, and other systems.

*
Provide system's support with regard to Query/Report requests.

*
Changes to and maintenance of WMS configurations.

*
Other duties as assigned.

Requirements
* AS 400 Experience of 1-3 years
* Application specialist of 1-3 years
* BA degree or working
* BS Business/Supply Chain Management preferred

“Houghton Mifflin Harcourt is an Affirmative Action, Equal Opportunity Employer M/F/D/V and member of e-Verify.”

J2W:CB Exp. 04/27/13]]>Mon, 29 Apr 2013 03:00:00 GMThttp://careers.hmhco.com/job/Indianapolis-Distribution-Systems-Analyst-Job-IN-46201/2453859/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://careers.hmhco.com/job/Indianapolis-Distribution-Systems-Analyst-Job-IN-46201/2453859/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Published Job Title: Technical Associate Account Mgr
Published Division/Department: US Sales
Requisition #: 5836
State/Province/County: California
City: Los Angeles
Country: United States
Percentage of Travel: 60% - 70%
Position Type: Full Time - Regular
Shift: 1st Shift
Interest Category: Sales / Business Development

The Technical Account Manager position provides support and implementation services to Sales/Account Managers and their assigned accounts, assisting them in implementing and maintaining Riverside's technology platforms and other HMH product offerings. The Technical Account Manager position supports HMH meeting or exceeding annual renewal and expansion revenue objectives by maintaining a high degree of customer satisfaction. The Technical Account Manager position works with both existing customers, and also offers pre-sales support to obtain new customers. This position covers both new sales generation and existing customer retention.
Requirements · Technical aptitude to solve complex issues· Strong communication skills· Client relationship management
- Strong decision-making skills Organizational and priority awareness]]>Mon, 22 Apr 2013 00:00:00 GMThttp://careers.hmhco.com/job/Los-Angeles-Technical-Associate-Account-Mgr-Job-CA-90001/2559823/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://careers.hmhco.com/job/Los-Angeles-Technical-Associate-Account-Mgr-Job-CA-90001/2559823/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Published Job Title: Account Executive
Published Division/Department: US Sales
Requisition #: 5759
State/Province/County: New Jersey
City: Mount Laurel
Country: United States
Percentage of Travel: 60% - 70%
Position Type: Full Time - Regular
Shift: 1st Shift
Interest Category: Sales / Business Development
* Designs strategies that address customer needs and issues while meeting assigned quota; targets and prioritizes accounts and activities; analyzes competitors’ activities and adjusts appropriately; utilizes area, national and Per Diem resources effectively.
* Strategically plans sales calls by outlined objectives and action steps.
* Reads the market, recognizes trends, and communicates that information to the Area Management; Demonstrates knowledge of account history, the processes and procedures specific to each district, and the key issues for each account.
* Responds to customers requests and problems with appropriate timeliness and concern; Develops professional credibility and trust with the customer;
* Provides timely and complete information needed for consultants and outside resources to perform effectively in the territory; Uses voicemail and email appropriately; Updates Salesforce.com regularly.
* Knowledge of each curriculum area to converse comfortably with customers and understand their needs; effectively communicates the major features, advantages, and benefits of each product; Displays a thorough knowledge of state and local adoption timelines in order to be at the right place at the right time.

Requirements
* This position requires a Bachelor’s Degree (Master’s desirable)
* Sales experience preferred with a proven track record in meeting quota. Educational/Technology sales experience and teaching skills are desirable
* The ability to lift up to 60 pounds
* Proficient in MS Office and Sales Management Software
* Requires heavy travel – driving and air travel.]]>Thu, 02 May 2013 03:00:00 GMThttp://careers.hmhco.com/job/Mount-Laurel-Account-Executive-Job-NJ-08054/2523642/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://careers.hmhco.com/job/Mount-Laurel-Account-Executive-Job-NJ-08054/2523642/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Published Job Title: Vice President, Customer Experience
Published Division/Department: Global Supply Chain
Requisition #: 5528
State/Province/County: Florida
City: Orlando
Country: United States
Percentage of Travel: 20% - 30%
Position Type: Full Time - Regular
Shift: 1st Shift
Interest Category: Customer Service / Client Care

Directly responsible for the full capability, functionality and performance of the customer service function ensuring a customer centric approach to dealing with customers; implements practices to reduce costs and improve service quality in the full spectrum of customer touch-points; performs duties associated with creating and implementing the strategies of the customer service function making customer service a competitive advantage over our competition.

PRIMARY ACCOUNTABILITIES:
Strategic Planning
• Develop relationship and interface with external and internal customers in an effort to understand the needs of each group. Based on needs, develops and implements new strategies to provide the desired level of service to stakeholders continuously improving customer experiences.

Continuous Improvement
• Directs initiatives, driving stakeholder and or cross-functional collaboration to insure high quality decisions and results are achieved. Leads change management efforts to insure a state of continuous improvement in customer service operations. Researches, evaluates and recommends outsource solutions in an effort to reduce operating expenses without sacrificing service levels.

Customer Service Operations
• Leads strategy and implementation of all customer service functional areas, including order entry and order management; reporting, measures and metrics; product knowledge and training; Order to Cash processes; and Key Accounts and Customer Relations.

People management, leadership and management development
• Lead, develop and retain a leadership team providing coaching and developmental opportunities that continuously build both individual and team capabilities.

• Other duties and projects as assigned
Requirements

SKILLS/COMPETENCIES REQUIRED:
University degree in Business or related field
15 years of Customer Service leadership experience
5 years Experience in supply chain technology/processes such as APO, SAP R/3, JIT, ERP
15 years people management and leadership
Ability to travel

HMH is an equal opportunity, affirmative action employer m/f/d/v and member of e-Verify.

J2W:CB Exp. 02/12/13]]>Sat, 04 May 2013 02:59:00 GMThttp://careers.hmhco.com/job/Orlando-Vice-President%2C-Customer-Experience-Job-FL-32801/2373514/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://careers.hmhco.com/job/Orlando-Vice-President%2C-Customer-Experience-Job-FL-32801/2373514/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Published Job Title: Intern
Published Division/Department: Publishing Operations
Requisition #: 5870
State/Province/County: Massachusetts
City: Boston
Country: United States
Percentage of Travel: None
Position Type: Full Time - Intern
Shift: 1st Shift
Interest Category: Permissions

The Rights and Permissions Assistant assists in the processing of requests to include previously published literature in educational products. This position researches and communicates with rights holders for the purpose of obtaining permission for reprinting the material in our products. This includes processing contracts, maintaining database and archival files and preparing reports as required. This position may include some negotiation of fees and preparation of contracts. Projects will include:

•Assist with data entry for basal reading program, including agreement entries, processing payment vouchers and archiving final program hard copy files.

• Assist with the updating of State Standards procedures; enter contractual information in the database.

• Migrate data from previous database into new database and cleanse rolodex data preparation of migration.

• Archive hard copy files for agreements related to Boston office based projects.

Requirements Some College; proficiency in Microsoft Office applications; database applications; excellent written and verbal skills and attention to detail; previous office experience preferred.]]>Wed, 01 May 2013 00:00:00 GMThttp://careers.hmhco.com/job/Boston-Intern-Job-MA-02108/2576709/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://careers.hmhco.com/job/Boston-Intern-Job-MA-02108/2576709/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Published Job Title: Project Manager - Strategic Initiatives
Published Division/Department: Digital Content Development
Requisition #: 5595
State/Province/County: Dublin
City: Dublin
Country: Ireland
Percentage of Travel: 0 - 10%
Position Type: Full Time - Regular
Shift: 1st Shift
Interest Category: Project Management / Program Management

Job Specification

Department: Digital Content Development

Title: Project Manager – Strategic Initiatives

Status: Permanent

Location: Dublin

The Organization

Houghton Mifflin Harcourt's mission is changing people's lives by fostering passionate, curious, learners. Sixty million students in 120 countries depend on us for their education. HMH is the world's largest provider of pre-K-12 solutions. We collaborate with school districts, administrators, teachers, parents and students, providing interactive, results-driven learning. With origins dating back to 1832, HMH also publishes an extensive line of reference works and award-winning literature for adults and young readers.

Duties and Responsibilities include the following:

Description:

* The Strategic Initiatives team is responsible for analysing and implementing new strategic initiatives within the Digital Content Development organization. The team works collaboratively with groups across HMH and the Product Development group to identify strategic opportunities, such as process improvements or new production efficiencies for our business. These projects may include, but not limited to, HTML5, new Content Management Systems, adaptive content and assessment for Digital products, Next Generation Content, and new processes around our digital delivery model. An emerging component of the team will be to drive and implement new metrics/data initiatives within DCD.

Project Manager - key Responsibilities

* Will help research, define, and implement new, strategic opportunities within DCD (see projects above).
* Conduct both external and internal research to identify opportunities (e.g. interviews, market research)
* Collect and analyse quantitative and qualitative data to validate opportunity for improvement and recommend strategy/course of action to executive leadership
* Responsible for overall project delivery, including schedule, budget, resource assignment and quality
* Manage the execution and associated process creation to support the new Metric initiatives in DCD.
* Drive and implement data management efficiencies within DCD, which will enable the leadership team make informed business decisions

Schedules

* Creates detailed project schedule and requests required resources from team members assigned for specific project tasks
* Drive given initiatives to agreed budget submission and quality
* Collaborate with cross functional team member as appropriate for specific information

Reporting

* Update & Manage project/component budget on a weekly basis and advise Program Manager ASAP of any budget risk or changes
* Timely accurate status reports
* Timely accurate weekly project/component tracker updated

Requirements:
Job Specification

Department: Digital Content Development

Title: Project Manager – Strategic Initiatives

Status: Permanent

Location: Dublin

The Organization

Houghton Mifflin Harcourt's mission is changing people's lives by fostering passionate, curious, learners. Sixty million students in 120 countries depend on us for their education. HMH is the world's largest provider of pre-K-12 solutions. We collaborate with school districts, administrators, teachers, parents and students, providing interactive, results-driven learning. With origins dating back to 1832, HMH also publishes an extensive line of reference works and award-winning literature for adults and young readers.

Duties and Responsibilities include the following:

Description:

* The Strategic Initiatives team is responsible for analysing and implementing new strategic initiatives within the Digital Content Development organization. The team works collaboratively with groups across HMH and the Product Development group to identify strategic opportunities, such as process improvements or new production efficiencies for our business. These projects may include, but not limited to, HTML5, new Content Management Systems, adaptive content and assessment for Digital products, Next Generation Content, and new processes around our digital delivery model. An emerging component of the team will be to drive and implement new metrics/data initiatives within DCD.

Project Manager - key Responsibilities

* Will help research, define, and implement new, strategic opportunities within DCD (see projects above).
* Conduct both external and internal research to identify opportunities (e.g. interviews, market research)
* Collect and analyse quantitative and qualitative data to validate opportunity for improvement and recommend strategy/course of action to executive leadership
* Responsible for overall project delivery, including schedule, budget, resource assignment and quality
* Manage the execution and associated process creation to support the new Metric initiatives in DCD.
* Drive and implement data management efficiencies within DCD, which will enable the leadership team make informed business decisions

Schedules

* Creates detailed project schedule and requests required resources from team members assigned for specific project tasks
* Drive given initiatives to agreed budget submission and quality
* Collaborate with cross functional team member as appropriate for specific information

Reporting

* Update & Manage project/component budget on a weekly basis and advise Director and/or relevant Manager ASAP of any budget risk or changes
* Timely accurate status reports
* Timely accurate weekly project/component tracker updated

Requirements:

The ideal candidate must have:

Essential:

* A third level qualification in computer science, education, business or project management, or relevant, significant work experience
* Significant project level experience, including end-to-end project lifecycles, within a dynamic software delivery environment
* Strong project management skills – expert at building and tracking project plans and risk management
* Proven ability to delivery projects as part of a geographically dispersed team to budget, schedule and quality.
* Ability manage offshore vendors to deliver project requirements
* Excellent interpersonal and proven communication skills at peer, stakeholder and Vendor levels to be able to motivate a team delivery
* Experience in a rapid, high growth environment with ability to take ownership of tasks and se through to conclusion
* Positive, proactive, can do attitude to problem solving and issue management
* Excellent time management and experience in multiple project delivery
* Customer service orientation with ability to manage relationships with internal customers

Desirable:

* Experience at a similar level in similar/relevant roles within the multimedia/education industry
* Hands-on experience in producing multimedia products, preferably for delivery on multiple platforms, in a multi-product environment, on-time and to industry quality standard.
* Proven value-add experience in improving project process and control.
* High degree of business acumen with the ability to add strategic value to projects

Houghton Mifflin Harcourt is committed to a comprehensive policy of Equal Opportunities and we aim to create a workplace which provides for equal opportunities for all employees and potential employees

*LI-CT1]]>Sun, 28 Apr 2013 08:00:00 GMThttp://careers.hmhco.com/job/Dublin-Project-Manager-Strategic-Initiatives-Job/2406895/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://careers.hmhco.com/job/Dublin-Project-Manager-Strategic-Initiatives-Job/2406895/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Published Job Title: Information Design Lead
Published Division/Department: Digital Content Development
Requisition #: 5845
State/Province/County: Dublin
City: Dublin
Country: Ireland
Percentage of Travel: 0 - 10%
Position Type: Full Time - Regular
Shift: 1st Shift
Interest Category: Editorial

As an Information Design Lead at Houghton Mifflin Harcourt (HMH), you will play a key role in defining the information design and architecture for print-to-digital products and new digital content, which includes defining the structures, granularity, and labeling of all K-12 instructional elements in a digital environment. The main aspects of the Information Design role are:
- Research customer and internal stakeholder needs for the organization and digital display of print-to-digital components and new digital instruction, activities, and learning objects
- Analyze existing instructional information from developed components and define new instructional data as needed to best determine hierarchical instructional access points
- Develop specific instructional labels as needed that fit currently accepted schemas and new schemas as they are developed.
- Develop full program content and structural metadata with the assistance of vendors or contractors, ensuring that metadata rule-sets are followed
- Ensure user-facing metadata meets HMH text and language standards so it is clear and meaningful for our users
- Along with other members of the Information Design team, engage a broad range of stakeholders to ensure information design and architecture development plans and implications are agreed and understood across functional teams, such as Program Management and Publishing Technologies

Working with the Information Design Manager, this role may also support content development teams in reviewing metadata schema needs based on up-coming programs and recommending enhancements to schemas structures.

Considerations include:
- Participate in cross-functional discussion about metadata development.
- Develop documentation with clear recommendations for go-forward metadata strategies.
- Develop and execute training for team members and others as new metadata schemas are adopted.

* Collaborate with Editorial, Marketing, Program Management, and other teams to define high-level project requirements.
* Work with Editorial team to capture and represent curriculum architecture for HMH products. This should reflect the organization and structure of lessons, assessments, practice activities, and supporting resources.
* In consultation with Platform Architecture team and other Information Design team members, define and update product metadata schemas.
* Carry out necessary tasks to optimally onboard selected information design vendors, including developing vendor ‘kits’ for development and delivering training.
* Develop, analyze, and review curricular standard correlations.
* Work with all areas of product design and development: Program Management, Project Management, Learning Design, Engineering and QA to ensure on time, on budget and agreed quality is achieved in the assigned discipline areas.
* Perform information design reviews as required on digital products, such as, platform UI, interactive textbooks, online assessments, and interactive digital content
* Work with the Information Design Manager to ensure that capacity planning is completed for all assigned projects.
Produce status reports for manager/supervisor that accurately describes current status of project deliverables.

Requirements:
Ess-- Bachelor’s degree or equivalent in English or a related field
- Proven ability to use information architecture strategies: identifying logical relationships and organizational principles for semantic content and, from this, to defining “rules” that can be applied to deploy the content in a database or platform.
- Excellent writing, copyediting, and proofreading skills, with attention to detail
- Practical experience working with vendors, including engagement, onboarding, and managing performance
- Proven experience collaborating with cross-functional teams
- Excellent communication and organization skills
- Very good decision-making and problem-solving skills
- Self-motivated, able to work and communicate effectively with a variety of technical and creative individuals
- Proven ability to meet deadlines regularly and to highlight risks at early stages
- Proficient in Microsoft Office, especially Excel and Word

Highly Desirable
- Experience developing digital learning solutions for the K-12 market
- Well versed in topics related to information architecture, user-centered design, curriculum development, information science
- Experience in creating or inputting into the development artifacts such as, wireframes, process flows, flow charts, schematics, functional requirements, user scenarios, personas, use cases, and content matrices
- Ability to write and edit storyboards for interactive learning products that meet target learning objectives and specified learner requirements
- Experience working on an Editorial team developing K-12 educational materials
- Experience defining specific and measurable learning objectives
- Experience designing user and information flows, as well as supporting documentation

*LI-CT1]]>Wed, 15 May 2013 02:59:00 GMThttp://careers.hmhco.com/job/Dublin-Information-Design-Lead-Job/2549634/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://careers.hmhco.com/job/Dublin-Information-Design-Lead-Job/2549634/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Published Job Title: Dir, Consumer Educational Product Management
Published Division/Department: Consumer Products & Solutions
Requisition #: 5795
State/Province/County: New York
City: New York City
Country: United States
Percentage of Travel: 20% - 30%
Position Type: Full Time - Regular
Shift: 1st Shift
Interest Category: Marketing

This leader will be creative and current with latest kids' educational media and product trends as the job also involves consumer research, critical analysis of current properties and assets and identification of new opportunities for educational brands and products.

The Director will work with a wide network of people such as internal Trade and Marketing teams, outside vendors and licensees. He/She will oversee the creation of Style Guides and ensure brand integrity on all external communications and products including media, retail presence, licensed goods, etc.

As a member of the Consumer Brands team, will report weekly results and activities during team and department meetings. At all times will integrate corporate objectives into brand management strategies.

• Working with VP Consumer Brands, re-imagine HMH's educational material for consumer market based on consumer research and an understanding of the current educational product.
• Envision roadmap for product-ization and market launch of educational materials in the digital age via multiple platforms and business models (Apps, subscription, etc)
• Create and manage 5 year brand P&L.
• Create and manage reporting system to communicate status of product timeline and budgets.
• Scope project needs. Identify, solicit and manage outside vendors (research, style guide creators, etc.) Solicit and manage internal resources (product management, product development, content experts, Web Presence, etc.)
• Identify, pitch and land marketing partners for product launch windows and exclusives.
• Establish brand timelines and launches.
• Manage internal and external product development to meet timelines.
• Lead marketing efforts for each brand.
• Drive consumer understanding and insights that help shape our product portfolio.
• Conduct analysis and periodical reviews of products, brands, competitive categories, and consumer trends to enhance the brand's equity and marketplace performance.
• Maintain strong, ongoing channels of communication with sales force, Marketing, Editorial, Creative Development and other internal departments
• Provide leadership and supervision to staff in the execution of marketing plans, maintenance, and competitive selling support activities

Requirements:
• Bachelor's Degree required; MBA or Masters preferred--preferably in the content area or in business management or marketing
• 5 - 10 years managerial experience in education, product development, marketing, brand management, licensing and/or new media properties
• Experience in new media education or educational publishing
• Experience in an entrepreneurial or start-up environment
• Superior verbal and written communication skills; superior presentation skills
• Superior inter-personal skills with all levels including executive management
• Conceptual & analytical thinking; vision; leadership & management; prioritization; collaboration; decision-making; negotiation; problem-solving; tactical execution; product & market knowledge; functional & computer proficiency.]]>Sat, 04 May 2013 03:00:00 GMThttp://careers.hmhco.com/job/New-York-City-Dir%2C-Consumer-Educational-Product-Management-Job-NY-10001/2509284/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://careers.hmhco.com/job/New-York-City-Dir%2C-Consumer-Educational-Product-Management-Job-NY-10001/2509284/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Published Job Title: Inside Sales Associate
Published Division/Department: US Sales
Requisition #: 5817
State/Province/County: Illinois
City: Geneva
Country: United States
Percentage of Travel: None
Position Type: Full Time - Regular
Shift: 1st Shift
Interest Category: Sales / Business Development

Job Title Inside Sales Associate

Reports To Inside Sales Manager

Department/Division Inside Sales and Sales Support

Purpose of the Role: Fulfill ongoing need for higher level sales support, particularly in the area of customer communication and sales strategy. Take direct inbound calls from customers and make outbound sales prospecting and sales development calls. Take a lead role as point person when a territory becomes vacant, coordinating resources with regional administrators, sales support, customer experience, inside sales and sales management to maintain seamless customer support and sales activity.

Job Responsibilities:

· Proactive collaboration with Field and Inside Sales Account Executives to support joint territory plan.

· Strategically plans sales calls with direction from Account Executives.

· Provide strategic customer coverage in vacant territories taking inbound phone calls and emails and responding to customer needs.

· Responds to customers requests and problems with appropriate timeliness and concern; Develops professional credibility and trust with the customer;

· Provides timely and complete information needed for consultants and inside resources to perform effectively in the territory; Uses voicemail and email appropriately; Updates Salesforce.com regularly.

· Knowledge of each curriculum area to converse comfortably with customers and understand their needs; effectively communicates the major features, advantages, and benefits of each product;

· Displays a thorough knowledge of state and local adoption timelines in order to be at the right place at the right time.

· Effectively manages sample budget.

Core Competencies: (Required Behaviors)

Expanding and Advancing Opportunities

Engaging with customers to explore their situations and needs; probing underlying issues that suggest broader solutions; maximizing the productiveness of interactions by monitoring and building on customers' cues; articulating and promoting a path forward.

· Follows customers' cues - Continually takes customers' pulse to understand where they are coming

· from and where they are emotionally; attends closely to customers' questions and comments to make sure all parties are attuned; quickly picks up on and responds to emotional cues; manages the conversation by adapting own interaction style and approach to others' emotional states.

· Advances the sale - Builds agreement on outcomes and actions to advance the sale; suggests

· meetings with others who can influence buying decisions; persists in requesting the desired outcome, where appropriate; closes the sale at a well-suited time.

Building Trusting Relationships

Using appropriate interpersonal styles to establish effective relationships with customers and internal partners; interacting with others in a way that promotes openness and trust and gives them confidence in one's intentions.

· Establishes relationships - Connects easily with new people; puts others at ease and gains personal acceptance.

· Helps others have personal win - Recognizes and supports others' personal stake in business objectives; helps promote others' agendas that are consistent with the sales objectives; acts as a collaborative partner.

· Reinforces others' self-worth - Treats people with dignity, respect, and fairness; sincerely compliments others' contributions; redirects the discussion when others' esteem is threatened; shows empathy and understanding in response to stated concerns; avoids minimizing or ignoring others' feelings; offers assurances about issues of concern.

· Shows can be trusted

· Demonstrates openness in dealing with others; shares personal agenda; acts in a manner consistent with organizational, social, and moral values; ensures that words and actions are consistent; keeps commitments to agreed-upon actions.

Sustaining Customer Satisfaction

Supporting customers during the implementation of sales contracts and throughout the relationship; seeking and taking appropriate actions on customer feedback; resolving difficult issues in a timely and professional manner; taking responsibility for customer satisfaction and loyalty.

· Clarifies customer interests - Gains full understanding of customers' wants, desires, problems, concerns, satisfactions, and expectations by seeking or confirming information and opinions during the implementation of sales contracts and throughout the relationship.

· Resolves customer issues

· Responds quickly to resolve customer problems and concerns; keeps customers informed and provides feedback on actions taken; initiates appropriate actions based upon customer or team input.

· Manages customer expectations

· Avoids unreasonable commitments and works to meet or exceed customer expectations to mutual benefit.

Active Learning

Demonstrating zeal for new information, knowledge, and experiences; regularly seeking and capitalizing on learning opportunities; quickly assimilating and applying new information.

· Relishes learning - Shows inquisitiveness and eagerness to gain sales- or business-related knowledge; scans the environment for formal and informal experiences that can provide new skills, behaviors, and / or knowledge; proactively makes time for these key experiences.

· Assimilates information quickly - Readily absorbs and comprehends new information from formal and informal learning experiences; quickly sizes up new situations or information and isolates the most important elements.

· Welcomes feedback - Seeks and readily accepts feedback on own performance; uses feedback

· constructively to improve knowledge, skills, and behaviors.

· Applies knowledge or skill - Puts new knowledge, understanding, or skill to practical use on the job; furthers learning through trial and error.

Requirements:
· This position requires a Bachelor’s Degree (Master’s desirable)

· Some sales or customer service experience desired

· Proficient in MS Office and Sales Management Software

*LI-CT1

J2W:CB Exp. 05/31/13]]>Thu, 25 Apr 2013 00:00:00 GMThttp://careers.hmhco.com/job/Geneva-Inside-Sales-Associate-Job-IL-60134/2567234/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://careers.hmhco.com/job/Geneva-Inside-Sales-Associate-Job-IL-60134/2567234/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Published Job Title: Inside Sales Associate
Published Division/Department: US Sales
Requisition #: 5815
State/Province/County: Illinois
City: Geneva
Country: United States
Percentage of Travel: None
Position Type: Full Time - Regular
Shift: 1st Shift
Interest Category: Sales / Business Development

Job Title Inside Sales Associate

Reports To Inside Sales Manager

Department/Division Inside Sales and Sales Support

Purpose of the Role: Fulfill ongoing need for higher level sales support, particularly in the area of customer communication and sales strategy. Take direct inbound calls from customers and make outbound sales prospecting and sales development calls. Take a lead role as point person when a territory becomes vacant, coordinating resources with regional administrators, sales support, customer experience, inside sales and sales management to maintain seamless customer support and sales activity.

Job Responsibilities:

· Proactive collaboration with Field and Inside Sales Account Executives to support joint territory plan.

· Strategically plans sales calls with direction from Account Executives.

· Provide strategic customer coverage in vacant territories taking inbound phone calls and emails and responding to customer needs.

· Responds to customers requests and problems with appropriate timeliness and concern; Develops professional credibility and trust with the customer;

· Provides timely and complete information needed for consultants and inside resources to perform effectively in the territory; Uses voicemail and email appropriately; Updates Salesforce.com regularly.

· Knowledge of each curriculum area to converse comfortably with customers and understand their needs; effectively communicates the major features, advantages, and benefits of each product;

· Displays a thorough knowledge of state and local adoption timelines in order to be at the right place at the right time.

· Effectively manages sample budget.

Core Competencies: (Required Behaviors)

Expanding and Advancing Opportunities

Engaging with customers to explore their situations and needs; probing underlying issues that suggest broader solutions; maximizing the productiveness of interactions by monitoring and building on customers' cues; articulating and promoting a path forward.

· Follows customers' cues - Continually takes customers' pulse to understand where they are coming

· from and where they are emotionally; attends closely to customers' questions and comments to make sure all parties are attuned; quickly picks up on and responds to emotional cues; manages the conversation by adapting own interaction style and approach to others' emotional states.

· Advances the sale - Builds agreement on outcomes and actions to advance the sale; suggests

· meetings with others who can influence buying decisions; persists in requesting the desired outcome, where appropriate; closes the sale at a well-suited time.

Building Trusting Relationships

Using appropriate interpersonal styles to establish effective relationships with customers and internal partners; interacting with others in a way that promotes openness and trust and gives them confidence in one's intentions.

· Establishes relationships - Connects easily with new people; puts others at ease and gains personal acceptance.

· Helps others have personal win - Recognizes and supports others' personal stake in business objectives; helps promote others' agendas that are consistent with the sales objectives; acts as a collaborative partner.

· Reinforces others' self-worth - Treats people with dignity, respect, and fairness; sincerely compliments others' contributions; redirects the discussion when others' esteem is threatened; shows empathy and understanding in response to stated concerns; avoids minimizing or ignoring others' feelings; offers assurances about issues of concern.

· Shows can be trusted

· Demonstrates openness in dealing with others; shares personal agenda; acts in a manner consistent with organizational, social, and moral values; ensures that words and actions are consistent; keeps commitments to agreed-upon actions.

Sustaining Customer Satisfaction

Supporting customers during the implementation of sales contracts and throughout the relationship; seeking and taking appropriate actions on customer feedback; resolving difficult issues in a timely and professional manner; taking responsibility for customer satisfaction and loyalty.

· Clarifies customer interests - Gains full understanding of customers' wants, desires, problems, concerns, satisfactions, and expectations by seeking or confirming information and opinions during the implementation of sales contracts and throughout the relationship.

· Resolves customer issues

· Responds quickly to resolve customer problems and concerns; keeps customers informed and provides feedback on actions taken; initiates appropriate actions based upon customer or team input.

· Manages customer expectations

· Avoids unreasonable commitments and works to meet or exceed customer expectations to mutual benefit.

Active Learning

Demonstrating zeal for new information, knowledge, and experiences; regularly seeking and capitalizing on learning opportunities; quickly assimilating and applying new information.

· Relishes learning - Shows inquisitiveness and eagerness to gain sales- or business-related knowledge; scans the environment for formal and informal experiences that can provide new skills, behaviors, and / or knowledge; proactively makes time for these key experiences.

· Assimilates information quickly - Readily absorbs and comprehends new information from formal and informal learning experiences; quickly sizes up new situations or information and isolates the most important elements.

· Welcomes feedback - Seeks and readily accepts feedback on own performance; uses feedback

· constructively to improve knowledge, skills, and behaviors.

· Applies knowledge or skill - Puts new knowledge, understanding, or skill to practical use on the job; furthers learning through trial and error.

Requirements:
· This position requires a Bachelor’s Degree (Master’s desirable)

· Some sales or customer service experience desired

· Proficient in MS Office and Sales Management Software]]>Wed, 01 May 2013 00:00:00 GMThttp://careers.hmhco.com/job/Geneva-Inside-Sales-Associate-Job-IL-60134/2576701/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://careers.hmhco.com/job/Geneva-Inside-Sales-Associate-Job-IL-60134/2576701/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Published Job Title: Inside Sales Associate
Published Division/Department: US Sales
Requisition #: 5816
State/Province/County: Illinois
City: Geneva
Country: United States
Percentage of Travel: None
Position Type: Full Time - Regular
Shift: 1st Shift
Interest Category: Sales / Business Development

Job Title Inside Sales Associate

Reports To Inside Sales Manager

Department/Division Inside Sales and Sales Support

Purpose of the Role: Fulfill ongoing need for higher level sales support, particularly in the area of customer communication and sales strategy. Take direct inbound calls from customers and make outbound sales prospecting and sales development calls. Take a lead role as point person when a territory becomes vacant, coordinating resources with regional administrators, sales support, customer experience, inside sales and sales management to maintain seamless customer support and sales activity.

Job Responsibilities:

· Proactive collaboration with Field and Inside Sales Account Executives to support joint territory plan.

· Strategically plans sales calls with direction from Account Executives.

· Provide strategic customer coverage in vacant territories taking inbound phone calls and emails and responding to customer needs.

· Responds to customers requests and problems with appropriate timeliness and concern; Develops professional credibility and trust with the customer;

· Provides timely and complete information needed for consultants and inside resources to perform effectively in the territory; Uses voicemail and email appropriately; Updates Salesforce.com regularly.

· Knowledge of each curriculum area to converse comfortably with customers and understand their needs; effectively communicates the major features, advantages, and benefits of each product;

· Displays a thorough knowledge of state and local adoption timelines in order to be at the right place at the right time.

· Effectively manages sample budget.

Core Competencies: (Required Behaviors)

Expanding and Advancing Opportunities

Engaging with customers to explore their situations and needs; probing underlying issues that suggest broader solutions; maximizing the productiveness of interactions by monitoring and building on customers' cues; articulating and promoting a path forward.

· Follows customers' cues - Continually takes customers' pulse to understand where they are coming

· from and where they are emotionally; attends closely to customers' questions and comments to make sure all parties are attuned; quickly picks up on and responds to emotional cues; manages the conversation by adapting own interaction style and approach to others' emotional states.

· Advances the sale - Builds agreement on outcomes and actions to advance the sale; suggests

· meetings with others who can influence buying decisions; persists in requesting the desired outcome, where appropriate; closes the sale at a well-suited time.

Building Trusting Relationships

Using appropriate interpersonal styles to establish effective relationships with customers and internal partners; interacting with others in a way that promotes openness and trust and gives them confidence in one's intentions.

· Establishes relationships - Connects easily with new people; puts others at ease and gains personal acceptance.

· Helps others have personal win - Recognizes and supports others' personal stake in business objectives; helps promote others' agendas that are consistent with the sales objectives; acts as a collaborative partner.

· Reinforces others' self-worth - Treats people with dignity, respect, and fairness; sincerely compliments others' contributions; redirects the discussion when others' esteem is threatened; shows empathy and understanding in response to stated concerns; avoids minimizing or ignoring others' feelings; offers assurances about issues of concern.

· Shows can be trusted

· Demonstrates openness in dealing with others; shares personal agenda; acts in a manner consistent with organizational, social, and moral values; ensures that words and actions are consistent; keeps commitments to agreed-upon actions.

Sustaining Customer Satisfaction

Supporting customers during the implementation of sales contracts and throughout the relationship; seeking and taking appropriate actions on customer feedback; resolving difficult issues in a timely and professional manner; taking responsibility for customer satisfaction and loyalty.

· Clarifies customer interests - Gains full understanding of customers' wants, desires, problems, concerns, satisfactions, and expectations by seeking or confirming information and opinions during the implementation of sales contracts and throughout the relationship.

· Resolves customer issues

· Responds quickly to resolve customer problems and concerns; keeps customers informed and provides feedback on actions taken; initiates appropriate actions based upon customer or team input.

· Manages customer expectations

· Avoids unreasonable commitments and works to meet or exceed customer expectations to mutual benefit.

Active Learning

Demonstrating zeal for new information, knowledge, and experiences; regularly seeking and capitalizing on learning opportunities; quickly assimilating and applying new information.

· Relishes learning - Shows inquisitiveness and eagerness to gain sales- or business-related knowledge; scans the environment for formal and informal experiences that can provide new skills, behaviors, and / or knowledge; proactively makes time for these key experiences.

· Assimilates information quickly - Readily absorbs and comprehends new information from formal and informal learning experiences; quickly sizes up new situations or information and isolates the most important elements.

· Welcomes feedback - Seeks and readily accepts feedback on own performance; uses feedback

· constructively to improve knowledge, skills, and behaviors.

· Applies knowledge or skill - Puts new knowledge, understanding, or skill to practical use on the job; furthers learning through trial and error.

Requirements:
· This position requires a Bachelor’s Degree (Master’s desirable)

· Some sales or customer service experience desired

· Proficient in MS Office and Sales Management Software]]>Wed, 01 May 2013 00:00:00 GMThttp://careers.hmhco.com/job/Geneva-Inside-Sales-Associate-Job-IL-60134/2576703/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://careers.hmhco.com/job/Geneva-Inside-Sales-Associate-Job-IL-60134/2576703/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Published Job Title: National Practice Director (homebased , location open)
Published Division/Department: Corporate Education Services
Requisition #: 5800
State/Province/County: Massachusetts
City: Boston
Country: United States
Percentage of Travel: 30% - 40%
Position Type: Full Time - Regular
Shift: 1st Shift
Interest Category: Educational Consulting/Professional Services
The Education Practice Manger for Adult Learning/Workforce Redevelopment and Adaptive Teaching markets will leverage their expertise and experience to define and develop next-generation learning services and professional development for education leaders. Practice Managers will lead HMH’s thought leadership efforts on a specific discipline area(s), using research; market data, trends, and innovation; competitive intelligence; and work with association, government, and partner experts to create services and products that anticipate client needs and demands. Partnering with the HMH Leadership and Learning Center (LLC) – and across HMH (e.g., product development, assessment), the Practice Manager will be responsible for building a complete service offering to be marketed, sold, and delivered through the LLC’s service professionals and consultants.
Lead HMH design strategy for discipline-specific next-generation learning services offerings:· Track market trends, research, and innovations as well as legislative and competitive landscape to ensure that HMH is designing high-impact service offerings that anticipate client demand.· Monitor HMH product development, assessment, and services current offerings and pipeline plans to construct comprehensive solutions where appropriate.· Maintain regular communication with LLC and HMH Heinemann teammates to leverage fully client input and feedback and share it within our community of services professionals.Convert market intelligence into comprehensive Services offerings:· Create framework and timeline for proposed deliverables.· Validate proposed solutions via internal and external discussions, speaking engagement, etc.· Pilot comprehensive solutions – independently, with HMH colleagues, clients, or associations/partners – to incubate and test new service offerings.· Build pilots with appropriate innovative delivery methodologies, working with delivery design lead.· Analyze success or shortcomings of incubation efforts to refine and prepare offerings.· Work with Operations Manager and LLC publications team to construct professional development and/or learning services and artifacts in accordance with standard practices.· Develop facilitation strategies for seminar delivery built on adult learning theory principles.· Train and certify LLC or other delivery teams in new content.Convey HMH thought-leadership on specific education areas via internal and external activities:· Speak at or serve on panel discussions at association and/or education events.· Write white papers that articulate the HMH position on new service areas (prime the pump).· Build reference list of clients (or incubation partners) and internal experts to market new services.· Participate actively in HMH and/or leading education social media channels.· eChats, Colloquy presentations, and/or other internal informational communication activities.· Provide sales support (e.g., proposal strategy, sales calls) and customer consultation as needed. Host periodic “think tank” activities with education experts and/or clients to generate feedback, guidance, and validate strategies and for discovery of new challenges and opportunities.
Requirements
SKILLS/COMPETENCIES REQUIRED

MANAGEMENT/FINANCIAL ACCOUNTABILITIES

• Ability and courage to question present state, envision future state, and translate into high-impact services and products targeted to client demand• Ability to manage to project plans and deadline• Excellent presentation/training skills • Self-starter with strong teaming, organization, and collaboration skills• Strong analytical skills and business awareness• Ability to balance high-level, strategic thinking and tactical focus on delivery of specific work products• Excellent professional writing skills • Ensure development projects stay within budget• Manage T&E budget to meet full year commitments

• Manage resource and membership budget

Required:• Master’s Degree in Education or related field• Minimum 10 years’ experience in Professional Development, Educational Consulting and/or Research, or related field(s)• Educational expertise and experience working in/with school districts, state DOEs, for-profits, and/or other• Knowledge of adult learning principles and successful experience creating and delivering service offerings, products, or related deliverables• Demonstrated market expertise in the area of Early Childhood Education, Special Education and Interventional Strategies, Adult Education, or Workforce Development required.Preferred: • Advanced expertise on critical educational topics such as early childhood education, educational leadership, etc. • Experience in education environment as an instructor, leader, or other local or state administrator• Boston-based]]>Sat, 11 May 2013 02:59:00 GMThttp://careers.hmhco.com/job/Boston-National-Practice-Director-Job-MA-02108/2544910/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://careers.hmhco.com/job/Boston-National-Practice-Director-Job-MA-02108/2544910/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Published Job Title: National Practice Director(home based,location open)
Published Division/Department: Corporate Education Services
Requisition #: 5760
State/Province/County: Massachusetts
City: Boston
Country: United States
Percentage of Travel: 30% - 40%
Position Type: Full Time - Regular
Shift: 1st Shift
Interest Category: Educational Consulting/Professional Services
The Education Practice Manger will leverage their expertise and experience to define and develop next-generation learning services and professional development for education leaders. Practice Managers will lead HMH’s thought leadership efforts on a specific discipline area(s), using research; market data, trends, and innovation; competitive intelligence; and work with association, government, and partner experts to create services and products that anticipate client needs and demands. Partnering with the HMH Leadership and Learning Center (LLC) – and across HMH (e.g., product development, assessment), the Practice Manager will be responsible for building a complete service offering to be marketed, sold, and delivered through the LLC’s service professionals and consultants.
Lead HMH design strategy for discipline-specific next-generation learning services offerings:· Track market trends, research, and innovations as well as legislative and competitive landscape to ensure that HMH is designing high-impact service offerings that anticipate client demand.· Monitor HMH product development, assessment, and services current offerings and pipeline plans to construct comprehensive solutions where appropriate.· Maintain regular communication with LLC and HMH Heinemann teammates to leverage fully client input and feedback and share it within our community of services professionals.Convert market intelligence into comprehensive Services offerings:· Create framework and timeline for proposed deliverables.· Validate proposed solutions via internal and external discussions, speaking engagement, etc.· Pilot comprehensive solutions – independently, with HMH colleagues, clients, or associations/partners – to incubate and test new service offerings.· Build pilots with appropriate innovative delivery methodologies, working with delivery design lead.· Analyze success or shortcomings of incubation efforts to refine and prepare offerings.· Work with Operations Manager and LLC publications team to construct professional development and/or learning services and artifacts in accordance with standard practices.· Develop facilitation strategies for seminar delivery built on adult learning theory principles.· Train and certify LLC or other delivery teams in new content.Convey HMH thought-leadership on specific education areas via internal and external activities:· Speak at or serve on panel discussions at association and/or education events.· Write white papers that articulate the HMH position on new service areas (prime the pump).· Build reference list of clients (or incubation partners) and internal experts to market new services.· Participate actively in HMH and/or leading education social media channels.· eChats, Colloquy presentations, and/or other internal informational communication activities.· Provide sales support (e.g., proposal strategy, sales calls) and customer consultation as needed. Host periodic “think tank” activities with education experts and/or clients to generate feedback, guidance, and validate strategies and for discovery of new challenges and opportunities.
Requirements
SKILLS/COMPETENCIES REQUIRED

MANAGEMENT/FINANCIAL ACCOUNTABILITIES

• Ability and courage to question present state, envision future state, and translate into high-impact services and products targeted to client demand• Ability to manage to project plans and deadline• Excellent presentation/training skills • Self-starter with strong teaming, organization, and collaboration skills• Strong analytical skills and business awareness• Ability to balance high-level, strategic thinking and tactical focus on delivery of specific work products• Excellent professional writing skills • Ensure development projects stay within budget• Manage T&E budget to meet full year commitments

• Manage resource and membership budget

Required:• Master’s Degree in Education or related field• Minimum 10 years’ experience in Professional Development, Educational Consulting and/or Research, or related field(s)• Educational expertise and experience working in/with school districts, state DOEs, for-profits, and/or other• Knowledge of adult learning principles and successful experience creating and delivering service offerings, products, or related deliverables• Demonstrated market expertise in the area of Early Childhood Education, Special Education and Interventional Strategies, Adult Education, or Workforce Development required.Preferred: • Advanced expertise on critical educational topics such as early childhood education, educational leadership, etc. • Experience in education environment as an instructor, leader, or other local or state administrator• Boston-based]]>Sat, 11 May 2013 02:59:00 GMThttp://careers.hmhco.com/job/Boston-National-Practice-Director-Job-MA-02108/2544915/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://careers.hmhco.com/job/Boston-National-Practice-Director-Job-MA-02108/2544915/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS