http://careers.hmhco.com/feeds/project-coordinator-Orlando-FL-jobs/ Custom RSS Feed for project-coordinator-Orlando-FL-jobs Wed, 19 Jun 2013 21:10:21 GMT en-us http://careers.hmhco.com/feeds/project-coordinator-Orlando-FL-jobs/ 720 Published Job Title: Workforce Management Analyst
Published Division/Department: Global Supply Chain
Requisition #: 5964
State/Province/County: Florida
City: Orlando
Country: United States
Percentage of Travel: None
Position Type: Full Time - Temporary
Shift: 1st Shift
Interest Category: Customer Service / Client Care

Manage the intraday operation of the Customer Experience Contact Centers coordinating all activities across all sites to meet service level objectives throughout hours of operation. Generate, review and analyze department reports. Accountable for reaching optimal occupancy and availability targets in a multi-contact environment.

Duties
· Monitor real time adherence against established service level objectives and make adjustments to schedules as needed· Maintain current status of routing and workload allocations across multi-sites· Update current day forecast as needed based on analysis of real time workload· Participates in the development of new metric reporting· Provide agent and department real time adherence reports· Generate ad hoc reports as needed using Access, Excel, Crystal Reports or similar database/reporting software· Assists management in gathering, interpreting and comparing data to the company’s operations· Confirm all schedules meet company and legal requirements for breaks and lunch periods.· Develops and modifies staffing, planning, forecasting and reporting processes as needed· Assist operations in maintaining service level goals to ensure owner satisfaction.· Participate in system User Acceptance Testing as required· Suggest efficiency recommendations as and when required to improve staffing and scheduling· Special projects as assigned by management.

Requirements · Bachelor’s degree in business or a related field required· 3+ years of contact center related experience, and 2+ years of scheduling experience preferred· Experience working with Workforce Management software and understanding of call center staffing principles · Experience with data analytics
* Proficient in Excel and Access.
· Possess excellent written and verbal communication skills· Superior interpersonal skills· Demonstrated ability to effectively interact with all levels of management and peers· Ability to multi-task and prioritize in a fast paced environment· Ability to work with limited direction· Self-motivated· Detail oriented with ability to handle assignments promptly and effectively· Flexible and available to work overtime to assist with department workload· Has a creative approach to problem solving

Preferred
· Working knowledge of SQL database· SAP/R3 and BW experience

J2W:CB Exp. 06/10/13]]>Mon, 03 Jun 2013 05:00:00 GMThttp://careers.hmhco.com/job/Orlando-Workforce-Management-Analyst-Job-FL-32801/2637193/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://careers.hmhco.com/job/Orlando-Workforce-Management-Analyst-Job-FL-32801/2637193/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Published Job Title: Supply Planner
Published Division/Department: Global Supply Chain
Requisition #: 5780
State/Province/County: Florida
City: Orlando
Country: United States
Percentage of Travel: 0 - 10%
Position Type: Full Time - Regular
Shift: 1st Shift
Interest Category: Supply Chain

As a Houghton Mifflin Supply Planner, you will be responsible translating the forecast information provided by the Demand Planner into a supply plan that ensures operational and financial success for the company. The Supply Planner plans inventory quantities for a variety of classroom products, including textbooks and teacher supporting materials in a non-manufacturing environment.
The Supply Planner acts as a focal point in the planning and procurement of one of Houghton Mifflin’s many key product lines. The Supply Planner may work with Buyers to establish the supply plan.

Specific Responsibilities:
- Coordinate with Demand Planning, Portfolio and the Sales teams to ensure the supply plan meets each region’s sales requirements.
- Partner with Demand Planning, Portfolio and the Sales teams on new product launches to ensure correct launch quantities and timing and smooth product transitions.
- Analyze weekly MRP reports including target inventory level thresholds, taking appropriate action where necessary.
- Analyze large product offerings and backorders on a daily basis. Identify problem areas, working with the appropriate functional groups and driving a resolution to completion.
- Improve product planning processes. Identify improvement opportunities, marshal resources, and drive projects to completion to achieve measurable benefits.

Requirements:
Requirements:
- 1-3 years of Operations experience, including Supply Planning, preferably in the publishing industry.
- Must have a working knowledge of world class supply chain practices, combined with strong analytical capabilities and business acumen.
- Must possess a strong working knowledge of MRP I and its related attributes (BOMS, Items attributes and effective dates).
- Excellent verbal and written communication skills required; strong team player.
- BS / BA in business related field preferred.
- SAP R/3 / BW experience preferred.
- APICS certification preferred

Houghton Mifflin Harcourt is an Affirmative Action, Equal Opportunity Employer M/F/D/V and member of e-Verify.

J2W:CB Exp. 05/17/13

*LI-CT1]]>Sun, 09 Jun 2013 07:59:00 GMThttp://careers.hmhco.com/job/Orlando-Supply-Planner-Job-FL-32801/2544918/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://careers.hmhco.com/job/Orlando-Supply-Planner-Job-FL-32801/2544918/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Published Job Title: Sr Financial Analyst - Sales Operations
Published Division/Department: Sales Operations
Requisition #: 5833
State/Province/County: Florida
City: Orlando
Country: United States
Percentage of Travel: 10% - 20%
Position Type: Full Time - Regular
Shift: 1st Shift
Interest Category: Finance

Under general supervision, the Sr. Financial Analyst performs complex budgeting and accounting functions; conducts financial, statistical, and analytical studies; prepares and assists in the preparation of financial reports, statements, and analyses according to prescribed guidelines; performs related duties as required. This position will support multiple Sales Operations groups in the Domestic Sales organization.

Supervisory Responsibilities: None; provides assistance and guidance to other staff assigned to business units within supported business vertical

Duties and Responsibilities:
Accounting
Performs complex accounting functions for business units
Coordinate, prepare and review month-end closing process, accounting entries and documents
Perform periodic review of financial reports and verify accuracy

Budgeting
Develop annual budgets - coordinates the development, implementation and control of budgets by preparing, balancing, compiling, and entering budget data
Create quarterly forecasts
Perform statistical analysis of revenue and expense versus budgets
Monitor and evaluate budgets and forecasts
Communications and Technical Support
Maintain communication with internal clients regarding financial matters
Provide information and technical support in the development and revision of processes

Financial Reporting
Assist in managing the Division's financial and sales reporting functions
Preparing overall divisional sales and product reports
Assist in the month-end close process
Perform variance analysis
Create and maintain statistical reports
Provide ad hoc reports and analysis for various managers as requested
Develop new reports as necessary to improve divisional efficiency
Plan and monitor timelines to meet strict deadlines in reporting as required

Research and Data Analysis
Identify key trends impacting revenue, expense and EBITDA
Research and analyze financial data for internal clients
Create, organize, and maintain files related to sales and commission reporting using database and spreadsheet programs
Retrieve and organize data into required reporting formats
Collect, retrieve and organize data to identify financial discrepancies and resolve issues
Recommend solutions and ensure corrections or changes are implemented properly.

Potential projects
Development of business process models for use in managing selling aspects of business
Measuring sales efficacy
Developing robust pipeline reporting process and analysis framework
Customer profiling
Commission modeling
Analysis of sales implementations

Requirements:
Systems/Applications Knowledge Required
Microsoft Excel (highly skilled)
Microsoft Access (skilled, including reporting)
SAP R/3, Business Warehouse
Preferred
Crystal Reports
Salesforce.com
Business Objects Explorer (or similar)

Experience and Education Required
BS in Business, Finance or Accounting
3-5 years related work experience
Knowledge of GAAP
Understanding of control models
Broad understanding of business requirements
Professional Consulting Services knowledge
Experience building budgets and forecasts
Strong interpersonal skills - ability to work with business leadersacross the enterprise
Strong quantitative skills

Preferred
CPA a plus
MBA a plus
Familiarity with financial applications
Familiarity with financial modeling tools
Publishing Industry knowledge
Technical Accounting knowledge
Business Process analysis and design
Assist in the month-end close process
Perform variance analysis
Create and maintain statistical reports
Provide ad hoc reports and analysis for various managers as requested
Develop new reports as necessary to improve divisional efficiency
Plan and monitor timelines to meet strict deadlines in reporting as require

HMH is an equal opportunity, affirmative action employer m/f/d/v and member of e-Verify.

J2W:CB Exp. 06/03/13
*LI-CT1]]>Thu, 23 May 2013 08:00:00 GMThttp://careers.hmhco.com/job/Orlando-Sr-Financial-Analyst-Sales-Operations-Job-FL-32801/2565058/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://careers.hmhco.com/job/Orlando-Sr-Financial-Analyst-Sales-Operations-Job-FL-32801/2565058/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Published Job Title: Project Manager
Published Division/Department: Global Supply Chain
Requisition #: 5975
State/Province/County: Florida
City: Orlando
Country: United States
Percentage of Travel: 0 - 10%
Position Type: Full Time - Regular
Shift: 1st Shift
Interest Category: Supply Chain

The Project Manager will work as the key liaison between divisional teams (Editorial, Production), the Global Supply Chain group (Forecasting, Planning & Execution, Vendor Management, and Customer Experience) and the Corporate New Product Development groups (Print and Digital) to ensure timely execution of all new development projects. The Project Manager will implement best practice project management processes and systems to help define project plans and timelines, track and report progress and changes and coordinate information flow between all stakeholders. Project Manager responsibilities require a knowledge and expertise of graphic arts and book manufacturing vendor processes and equipment, paper and materials specifications, and all procedures used within division internal departments and external vendors

Primary accountabilities:

1. Communication
a. Building strategic & collaborative relationships with internal staff and external vendors.
b. Hold regular team meetings with various stakeholders to obtain information required for planning new products.
c. Communicate NASTA spec requirements to other departments.
d. Responsible for advising Editorial regarding common/custom content & manufacturing efficiency at the product launch
e. Provide product specifications to vendor and request quotes for evaluation and manufacturing vendor selection.
f. Subject Matter Expert - SME's identified to work cross divisionally on projects. Help train others in SAP, share best practices internally, etc.
g. Regular communication with Editorial and PMO managers
h. Communicate details of new programs (print and digital components) to the GSC community.
2. Planning
a. Track production and vendor schedules
b. Obtaining information when product is needed and how used: ex: Adoption, Sample Packs, Pre-Selling, warehouse location of special stock requirements.
c. Create and maintain product Print and Digital Components lists with specifications, schedules, SAP status and provide to other departments and vendors as needed.
d. PM's act as a resource for: Design, Editorial, Production, Marketing/ Sales, Bids and Contracts, warehouse, DCD, PMO, Executive staff, Finance, Customer Service, vendors, and GSC. .
e. Reporting - monitor reports to ascertain status of projects: backorder reports, PO's not cut report, Purchasing Req's, needing to be released to Firm Order Report, DCD production report, etc.
f. Coordinate schedules with Demand and Supply Planning and PMO for first reprints(Submissions-1st implementation) to make sure corrections are ready.
g. Institute additional meetings when appropriate to obtain information and solve potential problems and make good business decisions.
3. Execution
a. SAP data entry of specifications, status changes, MRP settings, BOMs, info records, pricing conditions, and source lists for all 1st print titles.
b. Create fixed requisitions in SAP with quantities provided by Forecasters for all first printing products.
c. Completion and release of purchase orders to outside vendors.
d. Evaluating requests for: substitutions, PO pricing and quantity changes, status changes and BOM updates. PM should evaluate and analyze these requests prior to execution.
e. Product Quality Control: Review defectives reports from Customer Service following defective procedure. Make arrangements for repairs as required due to content errors. (ex: rip & tip of pages in PEs and TEs.)
4. Continuous improvement
a. Constantly debrief at PM meetings.
b. Improve processes within the PM responsibilities
c. Investigate possible cost savings opportunities.
5. Financial Responsibilities
a. Supply preliminary, revised and final weighted average unit cost (WAUC) for assigned programs.
b. Report and advise how cost and budgets are related to sourcing strategy, development schedule, and forecasting.
c. Responsible for monitoring, controlling and communicating WAUC, including root cause analysis for changes/deviations
d. Review and analyze cost from vendors, throughout the development cycle and for post-production de-briefing.
e. Create and maintain cost savings strategies
f. Investigate possible cost savings opportunities.
6. Other duties as assigned.

Skills/competencies required:

• Ability to consistently meet deadlines
• Ability to influence others through use of clear and concise communications, both written and oral
• High level of interpersonal skills to work effectively with others.
• Strong organizational and time management skills.
• Outstanding communication skills in both oral and written form.
• Proven ability to drive results and accountability in a cross functional environment.

Requirements:
Education and experience required:

• BS/BA Degree or equivalent Project Management experience
• Excellent computer skills especially Excel, Word, Access and PowerPoint; SAP preferred
• Experience working with various functional groups (i.e. Sales, Marketing, Finance, Editorial, and Supply Chain)
• Understanding of Supply Chain processes and practices
• Understanding of the linear relationships between fixed and variable costs and their respective contributions to total cost
• Ability to troubleshoot issues and follow up on a continual basis.
• 2-4 years' experience in a Project Management role
• Proficiency with SAP R/3 is desirable

Preferred:

• 0-3 years in the publishing industry is preferred; K-12 Educational Publishing experience desired but not necessary
• Experience in project/program management in either Supply Chain or Operations (with Project Management Certifications) is helpful]]>Tue, 04 Jun 2013 05:00:00 GMThttp://careers.hmhco.com/job/Orlando-Project-Manager-Job-FL-32801/2640666/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://careers.hmhco.com/job/Orlando-Project-Manager-Job-FL-32801/2640666/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Published Job Title: Associate Tax Analyst
Published Division/Department: Corporate Finance/Accounting
Requisition #: 6029
State/Province/County: Florida
City: Orlando
Country: United States
Percentage of Travel: None
Position Type: Full Time - Regular
Shift: 1st Shift
Interest Category: Finance

Responsible for assisting Senior Tax Analyst with month end processes, the preparation/filing of monthly tax compliance,
responding to tax notices, and working with Customer Service/Credit on customer sales tax issues.
This individual will also assist the Tax Manager with tax audit assignments as needed.
Assist Tax Manager with various projects as assigned.

Complete monthly tax compliance as assigned by the tax calendar. Complete tax notices monthly. (55%)
Work with Customer Service/Credit on customer sales tax issues. Review certificates for audit purposes. (20%)
Assist Tax Manager with various tax audits.(10%)
Work on miscellaneous projects as assigned by the Tax Manager. (10%)
Assist with month end reports, email notifications, and the sales tax collected check list.(5%)

Requirements High level of proficiency with Excel.
Experience with sales and use tax is preferred.
Basic understanding of SAP functionality.
Either an Associates degree in Finance/Accounting or
two years experience in a finance related position.]]>Wed, 12 Jun 2013 05:00:00 GMThttp://careers.hmhco.com/job/Orlando-Associate-Tax-Analyst-Job-FL-32801/2660060/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://careers.hmhco.com/job/Orlando-Associate-Tax-Analyst-Job-FL-32801/2660060/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Published Job Title: Professional Services Analyst
Published Division/Department: Professional Services Organization
Requisition #: 6078
State/Province/County: Florida
City: Orlando
Country: United States
Percentage of Travel: 80% - 90%
Position Type: Full Time - Regular
Shift: 1st Shift
Interest Category: Educational Consulting/Professional Services

The services team within HMH’s Professional Services Organization provides implementation services for our most sophisticated client programs that include both our traditional educational and next generation technology products. The professional services analysts works as part of the HMH Analytics team to organize and deliver school district data dashboards to school personnel in order to assist them in making informed data decisions to positively impact teaching and learning.

Solution Development and Implementation:

Primary Accountabilities:

a) Implementation lifecycle including:

• Data analysis

• Systems design

• Testing

• Systems integration

• Porting/software integration

b) Service operation:

• Incident management

• Problem management

• Configuration management

• Change management

• Release management

• Applications support

c) Additional solutions development and implementation processes as need to ensure profitable, efficient and effective delivery of professional services to our client

Client Relationship Management:

Establish/maintain client relationships so as to provide an additional resource to client and project teams for data analysis expertise.

Marketing and Sales Support:

Provide strategic and tactical sales support.

Other responsibilities: other program and project management related activities as assigned by the Sr, Professional Services Analyst

Requirements:
Required: Four (4) year college degree (Bachelor’s degree) or significant work experience in lieu thereof.

Two (2) or more years of analytical experience within an educational environment.

Preferred:

MS/MA/ME.

Experience delivering technology solutions in the K-12 educational market.

Experience in all phases of project management, including analysis, design, validation, implementation and support.

Minimum of four (4) year experience in analytical roles working with data.

“Houghton Mifflin Harcourt is an Affirmative Action, Equal Opportunity Employer M/F/D/V and member of e-Verify.”

J2W:CB Exp. 06/30/13]]>Fri, 14 Jun 2013 05:00:00 GMThttp://careers.hmhco.com/job/Orlando-Professional-Services-Analyst-Job-FL-32801/2666298/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://careers.hmhco.com/job/Orlando-Professional-Services-Analyst-Job-FL-32801/2666298/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Published Job Title: Professional Services Project Manager
Published Division/Department: Professional Services Organization
Requisition #: 6103
State/Province/County: Florida
City: Orlando
Country: United States
Percentage of Travel: 80% - 90%
Position Type: Full Time - Regular
Shift: 1st Shift
Interest Category: Educational Consulting/Professional Services

The Professional Services Organization provides implementation services for our most sophisticated clients for our traditional educational and next generation technology products. The Professional Services Project Manager is responsible for directing one or more projects within a defined scope. In this capacity he/she is responsible for customer satisfaction, on-time deliverables; and achieving targeted project business results. He/she understands fundamentals of project management and can apply them to programs/job duties; manages programs/assignments autonomously; owns project/work plan and provides leadership for project team. This position typically supervises team leaders and/or a team of professional individual contributors and associated support staff. He/she will be expected to build and own strong relationships with client, partner and HMH personnel with objectives of deepening the relationships and growing the book of business. They will be expected to participate in internal initiatives designed to improve quality, efficiency and overall profitability of the organization.

Project Management
• Demonstrates project management skills and knowledge through the integration of theory and practice.
• Maintains a consolidated view of all assigned projects/programs.
• Ensures that every assigned project is supported by an end-to-end schedule, scope documents, financial projections, and necessary data.
• Provides leadership to staff in defining project/program roles and responsibilities.
• Ensures that all information is transparent and reported without bias and in context at all times.
• Oversees and manages a broad range of work that may require the interpretation of more complex and less clearly defined issues.
• Performs work that requires a higher level of experience, or technical expertise than subordinates.

Professional Development
• Accountable for mentoring and guiding professional development of staff members to meet individual and organizational goals.
• Develops and delivers recommendations on staff performance and development.
• Instruction of team is limited to operational direction to achieve specific objectives/outcome.
• Responsible for the delivery of functional operational excellence and department objectives, including resource allocation and utilization.
• May participate in and provide input to organization-wide project teams.
• May be required to make judgments that are outside established processes and procedures.
• Demonstrates excellent organization and written and verbal communication skills and practical problem solving abilities.

May require up to 80% travel. Residence outside of identified location will be considered if the applicant is in a major city allowing for reasonable travel times via commercial airline.

Requirements:
Requirements

• Experience managing large scale systems integration, process improvement and/or organizational change management projects
• Strong negotiation, communication, leadership, and supervisory skills.
• High level of organization
• Ability to manage multiple projects simultaneously and prioritize appropriately.
• Excellent problem solving ability.
• Ability to remain objective.
• Proficiency in Word, Excel, Project, Visio, SharePoint and understanding of other software applications as needed.

Required
• Bachelor's degree
• 10+ years project management and business work experience

Preferred
• PMP Certification
• Master's or postgraduate degree
• Familiar with HMH products and processes
• Experience in K-12 Education

“Houghton Mifflin Harcourt is an Affirmative Action, Equal Opportunity Employer M/F/D/V and member of e-Verify.”]]>Fri, 14 Jun 2013 05:00:00 GMThttp://careers.hmhco.com/job/Orlando-Professional-Services-Project-Manager-Job-FL-32801/2666329/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://careers.hmhco.com/job/Orlando-Professional-Services-Project-Manager-Job-FL-32801/2666329/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Published Job Title: Sales Operations Database Manager
Published Division/Department: Sales Operations
Requisition #: 6037
State/Province/County: Florida
City: Orlando
Country: United States
Percentage of Travel: 0 - 10%
Position Type: Full Time - Regular
Shift: 1st Shift
Interest Category: Sales / Business Development

Job Title Sales Operations Database Manager

Reports To Senior Director Sales Operations

Department/Division Sales Operations

Purpose of the Role: Develop, implement and maintain SOAR (Sales Operations Analysis and Reporting) tool. Develop database and user interface for HMH domestic revenue and sales data for Sales Operations teams and Field Sales. Implement the tool by providing system documentation, standardized table maintenance, and applicable training. Maintain the table interfaces, data integrity, and reconciliations. Lead the on-going improvement and upgrade processes.

Job Responsibilities:

• Develop HMH database and implement SOAR. Continue the development of standard HMH domestic Sales Operations reporting database. Incorporate product and channel reporting. Develop processes for automated sales crediting in the database.

• Provide standard documentation of SOAR interfaces and table maintenance. Develop standard cadence for table maintenance as well as form-based user interfaces for maintenance.

• Assist in training of Sales Operations team and Field Sales. Ongoing training provided as needed.

• Maintain table interfaces as well as table update procedures. Provide functional upgrades and user friendly interfaces on an ad-hoc basis.

• Maintain system reconciliations to IPT and SAP.

Competencies: (Required Behaviors)

Customer Service/Orientation Strives to meet and exceed meeting internal and external client and stakeholder needs in a manner that provides satisfaction for the customer within the resources that can be made available. Ensures customer satisfaction is met by listening and assessing the customer’s needs and supports course corrections through data-driven measures. Demonstrates willingness to service customer needs even if not in a direct customer-facing position.

Cooperative Partnerships Willingly works in collaboration with one’s colleagues within own department and across HMH, developing positive, open working relationships in order to solve problems and to achieve business goals. Develops, nurtures and leverages relationships, both externally and internally, to accomplish results.

Effective Communication Effectively expresses ideas verbally and/or in writing, in individual or group situations; can get messages across that have the desired effect. Correctly interprets responses and adapts style and method accordingly. Creates an approachable environment by soliciting and accepting feedback openly. Speaks openly and honestly about issues, and provides constructive solutions. Successfully handles conflict.

Excellence in Execution Demonstrates awareness of and concern for entire process leading to expected result and the relationship between actions and results. Establishes or follows a course of action and a sequence of steps to ensure objectives are met. Makes timely decisions, takes bold, decisive action or makes commitments, despite conflict or uncertainty, after considering the available courses of action and the needs and values of others.

Developing People Encourages constructive feedback and a culture that provides opportunities for professional growth and development. Attracts, assesses, develops, motivates and retains a diverse workforce that drives results. Sets/supports direction based on potential, recognizes opportunities, champions ideas, and leads by example.

Strive for Performance Finds ways to succeed no matter what the challenge. Takes ownership of responsibilities and accepts constructive feedback as a challenge to improve results. Originates actions to influence events and to achieve goals. Evaluates, selects and employs various methods and strategies for solving problems and meeting objectives; self-directed. Understands and contributes to organizational goals at the enterprise, division, and department level.

Project Management Utilizes knowledge and skills in the planning, execution, and tracking of projects including allocating and managing resources, time, and budget. Engages stakeholders throughout the project life cycle to ensure project success and effective implementation.

Requirements:
Requirements:

Bachelor’s Degree in Finance or a related field.

Strong SQL, database management, and SAP skills.

Demonstrated experience building a database management reporting and analysis tool.

Project management skills required. PMP Certification a plus.

Strong familiarity with Riverside Pivot Table database structure and functionality preferred.

Understanding of HMH business structure and Domestic Sales Operations reporting and sales crediting.]]>Wed, 12 Jun 2013 05:00:00 GMThttp://careers.hmhco.com/job/Orlando-Sales-Operations-Database-Manager-Job-FL-32801/2660064/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://careers.hmhco.com/job/Orlando-Sales-Operations-Database-Manager-Job-FL-32801/2660064/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Published Job Title: Professional Services Engineer
Published Division/Department: Professional Services Organization
Requisition #: 6066
State/Province/County: Florida
City: Orlando
Country: United States
Percentage of Travel: 80% - 90%
Position Type: Full Time - Regular
Shift: 1st Shift
Interest Category: Educational Consulting/Professional Services

The services team within Houghton Mifflin Harcourt's Enterprise Solutions Group provides implementation services for our most sophisticated client programs that include both our traditional educational and next generation technology products. The candidate will be responsible for developing and demonstrating functional expertise in one or more technical areas of value to our clients including systems installation, systems configuration, systems integration, data conversion, data warehousing and analytics. Deliver high quality services to our clients in a profitable, efficient and effective manner.

Solution Development and Implementation:
Primary Accountabilities: Execution of the following HMH Processes:
Implementation lifecycle including:
• Data analysis
• Systems design
• Testing
• Systems integration

Service operation:
• Incident management
• Partner relationship management
• Configuration management
• Change management
• Release management
• Applications support

Client Relationship Management:
Establishing client relationships to provide an additional resource to client and project teams for technical expertise.

Execution of the following HMH Processes for their project(s):
• Client Solutions
• School administrative best practices
• Classroom best practices
• Curriculum best practices
• Teacher performance best practices
• Parental involvement best practices
• Assessment best practices

Solutions implementation lifecycle including:
• Business Analysis
• Requirements definition and management
• Testing

Service operation:
• Applications support
• Incident management

Additional solutions development and implementation processes as needed to ensure profitable, efficient and effective delivery of professional services to our clients.

Marketing and Sales Support:
Primary Accountabilities: Provide strategic and tactical sales support.

Other activities related to their functional expertise as assigned by:
• Sr. Educational Specialist
• Enterprise Services
• Sr. Technology Implementation Engineer
• Enterprise Services,
• Solution Development and Implementation.

Requirements:
SKILLS/COMPETENCIES REQUIRED:
Must have working knowledge and experience utilizing
PERL
HTML 4
CSS 3
Batch Script Programing
Transfer Protocols
SQL server.

• Ability to demonstrate knowledge and sustain IT operations and extend timely support services in order to resolve customer issues.
• Proven ability to respond to incidents/problems appropriately and make educated recommendations/decisions to resolve problems and address underlying issues.
• Proven ability to build and maintain key relationships with business units increasing IT's understanding of the business and helping the business understand how they can leverage IT to serve their needs.
• Proven ability to understand the business and/or technology requirements and the ability to research and analyze solutions in order to meet customer needs.
• Knowledge and skills to develop, maintain, and enhance technical solutions.
• Effective communication and proven effective project management skills.

Required:
BS/BA/BE or equivalent technical implementation experience; 10+ years large scale systems technical implementation and integration of both packaged software installation and package application customization.

“Houghton Mifflin Harcourt is an Affirmative Action, Equal Opportunity Employer M/F/D/V and member of e-Verify.”]]>Fri, 14 Jun 2013 05:00:00 GMThttp://careers.hmhco.com/job/Orlando-Professional-Services-Engineer-Job-FL-32801/2666305/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://careers.hmhco.com/job/Orlando-Professional-Services-Engineer-Job-FL-32801/2666305/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Published Job Title: Senior Education Professional Services Consultant
Published Division/Department: Professional Services Organization
Requisition #: 6090
State/Province/County: Florida
City: Orlando
Country: United States
Percentage of Travel: 80% - 90%
Position Type: Full Time - Regular
Shift: 1st Shift
Interest Category: Educational Consulting/Professional Services

The Professional Services Organization provides implementation services for our most sophisticated clients for our traditional educational and next generation technology products. The Sr. Education Professional Services Consultant is responsible for providing leadership of consulting services for process change and technology projects for HMH clients designed to have a positive impact on educational outcomes. Individuals in this role will spend a majority of their time providing overall leadership for the project team as well as hands-on educational consulting at the client site. They will be expected to build and own strong relationships with client, partner and HMH personnel with objectives of deepening the relationships and growing the book of business. They will be expected to participate in internal initiatives designed to improve quality, efficiency and overall profitability of the organization.

Solution Development and Implementation:

Primary Accountabilities: Providing execution management and ensuring performance of the following HMH Processes for their assigned project(s):

a) Client Solutions

* Curriculum best practices
* Assessment best practices
* Classroom best practices
* Teacher performance best practices
* Parental involvement best practices
* School administrative best practices
b) Participation in and adherence to a structured implementation approach that includes::
* Discovery
* Planning
* Configuration
* Testing
* Rollout
* Transition to Support
c) Working with client, partner and HMH personnel to lead the solutions from proof-of-concept and pilot phases to the time at which the solution is transitioned to support including:
* Planning for and supporting new releases of processes and technology
* Diagnosing and recommending short-term and long-term fixes for issues
* Recommending long-term fixes for recurring problems

Additional solutions implementation tasks as need to ensure quality, profitable, efficient and effective delivery of professional services to HMH’s clients

Client Relationship Management:

Primary Accountabilities: Establishing client relationships so as to provide the single point of contact for the client for all matter related to the project. Act as the first contact in the path for client escalation. Able to identify and utilize the full breadth of HMH resources to ensure timely, profitable, efficient and effective resolution of client escalations. Demonstrate good judgment in identifying escalations requiring HMH management’s attention.

Professional Services Administration:

Primary Accountabilities: Working with client, partner and HMH personnel to ensure the proper functioning of the HMH team with regards to:

1) Ensuring adequate staffing skills and quantity

2) Ensuing appropriate management of HMH resources

3) Ensuring appropriate management of project financials and adherence to budget and scope control protocols

4) Additional professional services administration processes as need to ensure profitable, efficient and effective delivery of professional services to our clients

Marketing and Sales Support:

Primary Accountabilities: Provide strategic and tactical sales support. Assist sales account representatives with the development and execution of sales strategy within the account. Provide recommendations for establishing and maintaining the appropriate functional contact points between the Services and Marketing and Sales organizations.

Service Team Development:

Primary Accountabilities: Provide input to and ensuring performance of the following HMH functions within their functional areas of expertise:

a) Learning and development management

b) Learning resources creation and maintenance

c) Education and training delivery

d) Additional service team development processes as need to ensure profitable, efficient and effective delivery of professional services to our clients

Service Management:

Primary Accountabilities: Provide input to and ensuring performance of the following HMH functions within their functional areas of expertise:

a) Service strategy

b) Service design

c) Service performance management

d) Additional service management processes as need to ensure profitable, efficient and effective delivery of professional services to our clients

Vendor Management:

Primary Accountabilities: Provide vendor relationship management and vendor performance management for their portfolio of projects.

Other responsibilities: other activities related to their functional expertise as assigned,

Requirements:
Takes a big picture approach; interprets and synthesizes data, processes, customization and resource management to align training activities to divisional strategy and customer needs.

Mentors others to conceptualize activities in a broader scope.

Demonstrates expertise in assessing new developments/research in learning theories and methodologies and recommends enhancements to existing learning solutions and/or developments of new learning solutions.

Demonstrates expertise in the use of presentation methods by developing structured presentations that represent key ideas in a variety of ways. Makes effective use of resources (i.e. technology, handouts) to deliver an effective presentation.

Demonstrates confidence with and mastery of subject matter by providing innovative solutions/answers to challenges/questions.

Actively shares best practices, knowledge, and expertise with colleagues; coaches colleagues to higher performance levels. Establishes and maintains trust and credibility with external/internal partners and staff by demonstrating fairness and equity in interactions and continual fulfillment of commitments.

Ensures an environment of accountability Consistently anticipates customer needs and applies strategies to maintain high service levels and retain customer base for future opportunities. Acts as a resource, advocate, and counsel to help clients negotiate through administrative and funding issues

Effectively expresses ideas verbally and/or in writing, in individual or group situations; can get messages across that have the desired effect. Correctly interprets responses and adapts style and method accordingly. Creates an approachable environment by soliciting and accepting feedback openly. Speaks openly and honestly about issues, and provides constructive solutions. Successfully handles conflict. Makes decisions with sufficient, rather than complete, information. Balances data gathering and timelines and makes decisions to meet critical milestones.

EDUCATION & EXPERIENCE

Required: BS/BA or equivalent program executive experience 5+ years K-12 education industry experience including any combination of classroom, administrative and/or providing products and services. 3+ years delivering products and/or services to K-12 education customers. Experience with implementing K-12 educational technologies.

Preferred: Attained Board Certified Educator status. Experience delivering solutions for management consulting and/or technology companies. Experience in a leadership role in K-12 administration

“Houghton Mifflin Harcourt is an Affirmative Action, Equal Opportunity Employer M/F/D/V and member of e-Verify.”]]>Fri, 14 Jun 2013 05:00:00 GMThttp://careers.hmhco.com/job/Orlando-Senior-Education-Professional-Services-Consultant-Job-FL-32801/2666274/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://careers.hmhco.com/job/Orlando-Senior-Education-Professional-Services-Consultant-Job-FL-32801/2666274/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Published Job Title: Information Design Lead
Published Division/Department: Digital Content Development
Requisition #: 5837
State/Province/County: Florida
City: Orlando
Country: United States
Percentage of Travel: 0 - 10%
Position Type: Full Time - Regular
Shift: 1st Shift
Interest Category: Editorial

As an Information Design Lead at Houghton Mifflin Harcourt (HMH), you will play a key role in defining the information design and architecture for print-to-digital products and new digital content, which includes defining the structures, granularity, and labeling of all K-12 instructional elements in a digital environment. The main aspects of the Information Design role are:
- Research customer and internal stakeholder needs for the organization and digital display of print-to-digital components and new digital instruction, activities, and learning objects
- Analyze existing instructional information from developed components and define new instructional data as needed to best determine hierarchical instructional access points
- Develop specific instructional labels as needed that fit currently accepted schemas and new schemas as they are developed.
- Develop full program content and structural metadata with the assistance of vendors or contractors, ensuring that metadata rule-sets are followed
- Ensure user-facing metadata meets HMH text and language standards so it is clear and meaningful for our users
- Along with other members of the Information Design team, engage a broad range of stakeholders to ensure information design and architecture development plans and implications are agreed and understood across functional teams, such as Program Management and Publishing Technologies

Working with the Information Design Manager, this role may also support content development teams in reviewing metadata schema needs based on up-coming programs and recommending enhancements to schemas structures.

Considerations include:
- Participate in cross-functional discussion about metadata development.
- Develop documentation with clear recommendations for go-forward metadata strategies.
- Develop and execute training for team members and others as new metadata schemas are adopted.

* Collaborate with Editorial, Marketing, Program Management, and other teams to define high-level project requirements.
* Work with Editorial team to capture and represent curriculum architecture for HMH products. This should reflect the organization and structure of lessons, assessments, practice activities, and supporting resources.
* In consultation with Platform Architecture team and other Information Design team members, define and update product metadata schemas.
* Carry out necessary tasks to optimally onboard selected information design vendors, including developing vendor ‘kits’ for development and delivering training.
* Develop, analyze, and review curricular standard correlations.
* Work with all areas of product design and development: Program Management, Project Management, Learning Design, Engineering and QA to ensure on time, on budget and agreed quality is achieved in the assigned discipline areas.
* Perform information design reviews as required on digital products, such as, platform UI, interactive textbooks, online assessments, and interactive digital content
* Work with the Information Design Manager to ensure that capacity planning is completed for all assigned projects.
Produce status reports for manager/supervisor that accurately describes current status of project deliverables.

Requirements:
Essential

Bachelor’s degree or equivalent in English or a related field

Proven ability to use information architecture strategies: identifying logical relationships and organizational principles for semantic content and, from this, to defining “rules” that can be applied to deploy the content in a database or platform.

Excellent writing, copyediting, and proofreading skills, with attention to detail

Practical experience working with vendors, including engagement, onboarding, and managing performance

Proven experience collaborating with cross-functional teams

Excellent communication and organization skills

Very good decision-making and problem-solving skills

Self-motivated, able to work and communicate effectively with a variety of technical and creative individuals

Proven ability to meet deadlines regularly and to highlight risks at early stages

Proficient in Microsoft Office, especially Excel and Word

Highly Desirable

Experience developing digital learning solutions for the K-12 market

Well versed in topics related to information architecture, user-centered design, curriculum development, information science

Experience in creating or inputting into the development artifacts such as, wireframes, process flows, flow charts, schematics, functional requirements, user scenarios, personas, use cases, and content matrices

Ability to write and edit storyboards for interactive learning products that meet target learning objectives and specified learner requirements

Experience working on an Editorial team developing K-12 educational materials

Experience defining specific and measurable learning objectives

Experience designing user and information flows, as well as supporting documentation]]>Fri, 07 Jun 2013 07:59:00 GMThttp://careers.hmhco.com/job/Orlando-Information-Design-Lead-Job-FL-32801/2540345/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://careers.hmhco.com/job/Orlando-Information-Design-Lead-Job-FL-32801/2540345/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Published Job Title: Education Professional Services Consultant
Published Division/Department: Professional Services Organization
Requisition #: 6054
State/Province/County: Florida
City: Orlando
Country: United States
Percentage of Travel: 80% - 90%
Position Type: Full Time - Regular
Shift: 1st Shift
Interest Category: Educational Consulting/Professional Services

The Professional Services Organization provides implementation services for our most sophisticated clients for our traditional educational and next generation technology products The Education Professional Services Consultant is responsible for providing leadership of consulting services for process change and technology projects for HMH clients designed to have a positive impact on educational outcomes. Individuals in this role will spend a majority of their time at the client site leveraging their experience in K-12 education best practices to deliver solutions using a structured implementation approach. They will be expected to build strong relationships with client, partner and HMH personnel. They will be expected to participate in internal initiatives designed to improve quality, efficiency and overall profitability of the organization. They may be asked to participate in pursuit of sales opportunities.Solution Delivery:

Primary Accountabilities:

a) Implementing process and technology solutions in a project setting that support one or more of the following:

• Curriculum best practices

• Assessment best practices

• Classroom best practices

• Teacher performance best practices

• Parental involvement best practices

• School administrative best practices

b) Participation in and adherence to a structured implementation approach that includes:

• Discovery

• Planning

• Configuration

• Testing

• Rollout

• Transition to Support

c) Working with client, partner and HMH personnel to support the solutions from proof-of-concept and pilot phases to the time at which the solution is transitioned to support including:

• Planning for and supporting new releases of processes and technology

• Diagnosing and recommending short-term and long-term fixes for issues

• Recommending long-term fixes for recurring problems

d) Additional solutions implementation tasks as need to ensure quality, profitable, efficient and effective delivery of professional services to HMH’s clients

Client Relationship Management:

Primary Accountabilities: Deliver solutions in a manner that demonstrates commitment to client success. Establish strong relationships with client staff and management that enhance the value received by the client.

Marketing and Sales Support:Primary Accountabilities: Assist in tactical sales pursuit activities as directed.

Other responsibilities: Actively participate in internal-focus initiatives to improve quality, efficiency and overall profitability of the organization. Plus, other activities as assigned.

Requirements:
SKILLS/COMPETENCIES REQUIRED

Demonstrates in-depth knowledge of learning principles, theories and methodologies in designing and developing effective learning solutions.Makes connections between theory and practice. Utilizes advanced knowledge of customers, systems, products, and/or competitors to formulate an effective presentation strategy; accommodates requests/new issues "on the fly". Identifies product/service gaps and leverages other HMH's product lines and services to ensure delivery of solutions to meet customer needs.Designs and implements strategies to ensure transfer of learning and partners with stakeholders as appropriate. Demonstrates ability to adapt behavior in response to new information or changing circumstances. Builds and maintains lasting cooperative partnerships with internal and external stakeholders and leverages relationships to meet division/organizational objectives within functional framework. Uses effective communication methods and fosters trust with others. Effectively expresses ideas verbally and/or in writing, in individual or group situations; can get messages across that have the desired effect. Correctly interprets responses and adapts style and method accordingly. Creates an approachable environment by soliciting and accepting feedback openly. Speaks openly and honestly about issues, and provides constructive solutions. Successfully handles conflict. Demonstrates awareness of and concern for entire process leading to expected result and the relationship between actions and results. Establishes or follows a course of action and a sequence of steps to ensure objectives are met. Makes timely decisions, takes bold, decisive action or makes commitments, despite conflict or uncertainty, after considering the available courses of action and the needs and values of others. Ability to work independently, with minimal guidance on day-to-day work and general instruction on new assignments, Acts as a resource for colleagues with less experience, May direct work of others

EDUCATION & EXPERIENCE

Required: BS/BA or equivalent experience; 3+ years K-12 education experience including any combination of classroom, administrative and/or providing products and services. Experience delivering process improvement and/or technology solutions in a consulting role.

Preferred: Experience delivering solutions for management consulting and/or technology companies. Experience delivering products and/or services to K-12 education customers.

“Houghton Mifflin Harcourt is an Affirmative Action, Equal Opportunity Employer M/F/D/V and member of e-Verify.”]]>Fri, 14 Jun 2013 05:00:00 GMThttp://careers.hmhco.com/job/Orlando-Education-Professional-Services-Consultant-Job-FL-32801/2666315/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://careers.hmhco.com/job/Orlando-Education-Professional-Services-Consultant-Job-FL-32801/2666315/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Published Job Title: Sr Lync Telecommunications Engineer
Published Division/Department: Information Technology
Requisition #: 5449
State/Province/County: Texas
City: Austin
Country: United States
Percentage of Travel: 0 - 10%
Position Type: Full Time - Regular
Shift: 1st Shift
Interest Category: Information Technology

This position reports to the Director of Enterprise Network Engineering. The position will be used to provide the technical leadership in the implementation of Microsoft Lync, providing the HMH team with an internal expert for this large project scheduled for 2013.

Primary responsibilities include:
• Work with Telecom team to act as technical leader in support of Implementation and operation of Microsoft Lync infrastructure
• Day to day troubleshooting of Microsoft (MS) Lync issues and Administration of Lync user accounts
• Day to day handling of Lync incident/trouble tickets, providing Tier 2 and Tier 3 support
• Day to day administration, support, maintenance and monitoring of the Microsoft Lync 2010 infrastructure
• Analyze and evaluate major system project requirements of considerable complexity
• Determine strategic system development/lifecycle/retirement roadmaps

This position maybe located in any of our main office locations: Orlando, Chicagoland, Boston, Austin

Requirements:
Required Skills
• Deep technical knowledge and operational experience with Microsoft infrastructure technologies: Microsoft Lync, and Active Directory.

• Experience Leading a full Scale Lync Voice environment along with all other parts of the Lync solution.
In-Depth VoIP/Voice experience with MS Lync is a must but knowledge of Avaya, Cisco & Nortel desired
• Media Gateway integration and configuration experience (Audiocodes, Dialogic, NET)
• Experience with designing and configuring dial-plans
• Fundamental understanding of SIP, SIP Trunking, Active Directory and Windows Certificate Services.
• Experience working with Cisco Unity/Call Manager as well as some Routing & Switching knowledge
• Experience with Exchange 2010 including Unified Messaging is highly desired

• Excellent documentation and communication skills
• Capable communicator of technological information to business leaders
• Human and systems resource management skills

Qualifications
• Microsoft MCITP Certification in Lync 2010
• At least 5 years experience in enterprise voice systems operations
• BS in Computer Science, Information Systems or related discipline

Preferred Qualifications

• ITIL V3 intermediate or advanced certification
• Masters degree; MBA, finance or operations management.

Houghton Mifflin Harcourt is an Affirmative Action, Equal Opportunity Employer M/F/D/V and member of e-Verify.]]>Sun, 26 May 2013 08:00:00 GMThttp://careers.hmhco.com/job/Austin-Sr-Telecommunications-Engineer-Job-TX-73301/2321547/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://careers.hmhco.com/job/Austin-Sr-Telecommunications-Engineer-Job-TX-73301/2321547/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Published Job Title: Lead Quality Engineer
Published Division/Department: Information Technology
Requisition #: 5790
State/Province/County: Dublin
City: Dublin
Country: Ireland
Percentage of Travel: 10% - 20%
Position Type: Full Time - Regular
Shift: 1st Shift
Interest Category: Multimedia Product Development

The Organization

Boston-based Houghton Mifflin Harcourt is the largest US K-12 educational publisher in the United States. To learn more about Houghton Mifflin Harcourt, visit www.hmco.com

Duties & Responsibilities

Co-ordinate and manage all QA activities for both internal and outsourced testing partners

Work intensively with Project Managers and Software Engineers, coordinating testing efforts within a highly iterative Agile-type development environment.

Responsible for defining the testing scope and framework for all assigned projects; reviewing and approving all Forecasts, Test Plans and Test Cases, including those provided by external test partners.

Establish clear controls and communications procedure with offshore test partner and project developer.

Management of the project bug database and database workflows.

Responsible for project test reporting (both internal and external)

Reporting to QA Manager

Requirements Skills and Experience:

Essential

Bachelor's degree in Computer Science, or four year degree, or equivalent experience.

A minimum of three years Software Quality Assurance Team Leading experience.

Requires thorough knowledge of testing methods and the software development lifecycle

Experience working within an Agile/Scrum or similar development environment

Must have experience with test automation in support of Agile/Scrum projects. Some experience of managing automated test frameworks and executing automated test scripts (Selenium WebDriver, Fitnesse, MS Visual Test Studio etc.)

Must be highly process orientated.

Requires excellent familiarity with Windows, Macintosh and Linux Operating Systems and hardware.

Must have extensive experience using generic Test management systems and defect tracking databases.

Requires good problem-solving and analytical skills

Experience with Enterprise level web systems, multi-tiered client/server technology is a must.

Experience with Learning Management Systems, and/or Educational Multimedia products desirable.

Requires strong organizational, communication, and administrative skills

Excellent interpersonal and written/verbal communications skills

Pro-active, self motivated, results oriented

Proven track record in project management/resource planning.

Experience working on K-12 courseware development highly desirable.

Experience working with outsourced Development and QA Teams.

Must be a team player

Highly Desirable

Performance and Automated test tool experience

ISEB/ISTQB Certification

*LI-CT1]]>Sun, 02 Jun 2013 08:00:00 GMThttp://careers.hmhco.com/job/Dublin-Automation-QA-Lead-Job/2532801/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://careers.hmhco.com/job/Dublin-Automation-QA-Lead-Job/2532801/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Published Job Title: Automation QA Lead
Published Division/Department: Information Technology
Requisition #: 5807
State/Province/County: Dublin
City: Dublin
Country: Ireland
Percentage of Travel: 10% - 20%
Position Type: Full Time - Regular
Shift: 1st Shift
Interest Category: Multimedia Product Development

The Organization

Houghton Mifflin Harcourt's mission is changing people's lives by fostering passionate, curious, learners. Sixty million students in 120 countries depend on us for their education. HMH is the world's largest provider of pre-K-12 solutions. We collaborate with school districts, administrators, teachers, parents and students, providing interactive, results-driven learning. With origins dating back to 1832, HMH also publishes an extensive line of reference works and award-winning literature for adults and young readers.

Duties & Responsibilities

o Analyze the testing requirements of HMH platform and digital content projects, and formulate a test automation strategy for each project

o Build extensible automated testing frameworks that support.

* The development of parameterized test cases
* Test execution on multiple environments
* User friendly reporting of the results

Present and guide the automated testing engineers in partner companies to develop tests with newly constructed and existing testing frameworks.

Review the automated tests written by the test engineers to make sure they adhere to the established standards. Mentor and guide them to consistently achieve these standards.

Research on new tools that could cater to the challenges, which cannot be met with the available testing tools

Co-ordinate and manage all automated testing activities for both internal and outsourced testing partners

Work intensively with Project Managers and Software Engineers, coordinating testing efforts within a highly iterative Agile-type development environment.

Establish clear controls and communications procedure with offshore test partner and project developer.

Responsible for reporting the testing status and managing expectations to the project stakeholders (both internal and external)

Reporting to QA Manager

Requirements:
Skills and Experience:

Essential

o Bachelor's degree in Computer Science, or four year degree, or equivalent experience.

* A minimum of three years automated testing experience. Should include;
* Leading a team of automated test engineers
* Developing new automated testing frameworks
* Developing and executing automated tests
* Proficient in an object oriented programming language (preferably Java)
* Proficient in commercial and open source testing tools (preferably Selenium RC or Webdriver).
* Requires thorough knowledge of testing methods and the software development lifecycle
* Experience working within an Agile/Scrum or similar development environment
* Must be highly process orientated.
* Requires excellent familiarity with Windows, Macintosh and Linux Operating Systems and hardware.
* Requires excellent familiarity with generic Test management systems and defect tracking databases.
* Requires good problem-solving and analytical skills
* Experience with Enterprise level web systems, multi-tiered client/server technology is a must.
* Experience with Learning Management Systems, and/or Educational Multimedia products desirable.
* Requires strong organizational, communication, and administrative skills
* Excellent interpersonal and written/verbal communications skills
* Pro-active, self motivated, results oriented
* Proven track record in project management/resource planning.
* Experience working on K-12 courseware development highly desirable.
* Experience working with outsourced Development and QA Teams.
* Must be a team player

Highly Desirable

o Performance testing experience
o ISEB/ISTQB Certification

Houghton Mifflin Harcourt is committed to comprehensive policy of Equal Opportunities and we aim to create a workplace which provides for equal opportunities for all employees and potential employees

*LI-CT1]]>Tue, 28 May 2013 02:59:00 GMThttp://careers.hmhco.com/job/Dublin-Automation-QA-Lead-Job/2571664/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://careers.hmhco.com/job/Dublin-Automation-QA-Lead-Job/2571664/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Published Job Title: Lead Quality Engineer
Published Division/Department: Information Technology
Requisition #: 5578
State/Province/County: Dublin
City: Dublin
Country: Ireland
Percentage of Travel: 10% - 20%
Position Type: Full Time - Regular
Shift: 1st Shift
Interest Category: Multimedia Product Development

The Organization

Boston-based Houghton Mifflin Harcourt is the largest US K-12 educational publisher in the United States. To learn more about Houghton Mifflin Harcourt, visit www.hmco.com

Duties & Responsibilities

o Co-ordinate and manage all QA activities for both internal and outsourced testing partners

o Work intensively with Project Managers and Software Engineers, coordinating testing efforts within a highly iterative Agile-type development environment.

o Responsible for defining the testing scope and framework for all assigned projects; reviewing and approving all Forecasts, Test Plans and Test Cases, including those provided by external test partners.

o Establish clear controls and communications procedure with offshore test partner and project developer.

o Management of the project bug database and database workflows.

o Responsible for project test reporting (both internal and external)

o Reporting to QA Manager

Skills and Experience:

Essential

o Bachelor's degree in Computer Science, or four year degree, or equivalent

experience.

o A minimum of three years Software Quality Assurance Team Leading experience.

o Requires thorough knowledge of testing methods and the software development lifecycle

o Experience working within an Agile/Scrum or similar development environment

o Must have experience with test automation in support of Agile/Scrum projects. Some experience of managing automated test frameworks and executing automated test scripts (Selenium WebDriver, Fitnesse, MS Visual Test Studio etc.)

o Must be highly process orientated.

o Requires excellent familiarity with Windows, Macintosh and Linux Operating Systems and hardware.

o Must have extensive experience using generic Test management systems and defect tracking databases.

o Requires good problem-solving and analytical skills

o Experience with Enterprise level web systems, multi-tiered client/server technology is a must.

o Experience with Learning Management Systems, and/or Educational Multimedia products desirable.

o Requires strong organizational, communication, and administrative skills

o Excellent interpersonal and written/verbal communications skills

o Pro-active, self motivated, results oriented

o Proven track record in project management/resource planning.

o Experience working on K-12 courseware development highly desirable.

o Experience working with outsourced Development and QA Teams.

o Must be a team player

Highly Desirable

o Performance and Automated test tool experience

o ISEB/ISTQB Certification

Houghton Mifflin Harcourt is committed to a comprehensive policy of Equal Opportunities and we aim to create a workplace which provides for equal opportunities for all employees and potential employees

Requirements:
Skills and Experience:

Essential

o Bachelor's degree in Computer Science, or four year degree, or equivalent

experience.

o A minimum of three years Software Quality Assurance Team Leading experience.

o Requires thorough knowledge of testing methods and the software development lifecycle

o Experience working within an Agile/Scrum or similar development environment

o Must have experience with test automation in support of Agile/Scrum projects. Some experience of managing automated test frameworks and executing automated test scripts (Selenium WebDriver, Fitnesse, MS Visual Test Studio etc.)

o Must be highly process orientated.

o Requires excellent familiarity with Windows, Macintosh and Linux Operating Systems and hardware.

o Must have extensive experience using generic Test management systems and defect tracking databases.

o Requires good problem-solving and analytical skills

o Experience with Enterprise level web systems, multi-tiered client/server technology is a must.

o Experience with Learning Management Systems, and/or Educational Multimedia products desirable.

o Requires strong organizational, communication, and administrative skills

o Excellent interpersonal and written/verbal communications skills

o Pro-active, self motivated, results oriented

o Proven track record in project management/resource planning.

o Experience working on K-12 courseware development highly desirable.

o Experience working with outsourced Development and QA Teams.

o Must be a team player

Highly Desirable

o Performance and Automated test tool experience

o ISEB/ISTQB Certification

Houghton Mifflin Harcourt is committed to a comprehensive policy of Equal Opportunities and we aim to create a workplace which provides for equal opportunities for all employees and potential employees

*LI-CT1]]>Sat, 15 Jun 2013 07:59:00 GMThttp://careers.hmhco.com/job/Dublin-Automation-QA-Lead-Job/2402096/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://careers.hmhco.com/job/Dublin-Automation-QA-Lead-Job/2402096/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Published Job Title: Senior Internal Auditor
Published Division/Department: Corporate Finance/Accounting
Requisition #: 6030
State/Province/County: Massachusetts
City: Boston
Country: United States
Percentage of Travel: 10% - 20%
Position Type: Full Time - Regular
Shift: 1st Shift
Interest Category: Finance

HMH is seeking an energetic team player to join their fast-paced team. The Sr. Internal Auditor position encompasses various levels of responsibility, requiring diverse skills and provides a broad range of exposure and career opportunity. This person will assist in developing and executing comprehensive audit programs that are responsive to the IT, operational, financial and control risks across all divisions and subsidiaries of the Company. This position will assist in the coordination, execution, monitoring and reporting of compliance with GAAP, GAAS, statutes, regulations, policies and the provisions of the Sarbanes-Oxley Act. It will also assist with the Company’s ongoing testing requirements to comply with SOX-404 under Auditing Standard No.5.

Functional Description:

Assists management in the identification and analysis of risks throughout the company. Provides input into the development of the annual audit plan.

Contributes to our positive, team-oriented culture by maintaining cooperative relationships (e.g., assisting other project teams when necessary), facilitating the resolution of conflicts, sharing information, and accepting and providing constructive feedback.

Leads all activities within assigned projects, including communicating with client management, establishing project milestones and deadlines, monitoring the progress of audit fieldwork, reporting progress to audit management, and proposing modifications to current procedures to improve audit effectiveness and efficiency.

Develops and maintains ongoing working relationships with clients and senior management and demonstrates a commitment to continually improve the perception of the Internal Audit function within the company.

Documents/Updates process flows and narratives by process area. Conducts test procedures, compiles audit findings, documents and communicates remediation plans and completes workpapers in compliance with IIA standards as needed for IT, Financial, Operational and Compliance Audits, including SOX-404.

Drafts complete audit reports that clearly and concisely describe issues identified, implications to the business unit and company as a whole, and value-added recommendations to improve the effectiveness or efficiency of controls / business processes.

Identifies, documents and successfully communicates improvement ideas and risk management opportunities in the design and operational effectiveness of processes and internal controls to Management.

Serves as a business advisor and partner by providing the client and senior management with advice related to complex business issues.

Supports the External Auditors and completes special projects for Senior Management as needed.

This position will be located in Boston, MA.

Requirements:
At least 4-6 years of Financial Audit and/or IT General Computer Controls experience, preferably inclusive of the Professional Services sectors. Possession of professional certifications (e.g., CMA, CFE, CISA, CIA and/or CPA) is required.

Bachelor’s Degree in Business Administration, Finance or Accounting required. MBA or MSA preferred.

Proven experience with the integrated audit approach. Experience in collaborating with all levels of an organization’s management team. Exceptional interpersonal and presentation abilities. Fully developed written and verbal communication skills are required.

Extensive knowledge of Generally Accepted Accounting Principles, Generally Accepted Auditing Standards, Sarbanes–Oxley implementation as well as fundamentals of COSO, COBit and financial statement assertions and other regulatory requirements. Energetic, driven, client focused, self-motivated, results-oriented professional looking for a career with a growing company. Must have the ability to excel in a deadline driven environment.

Houghton Mifflin Harcourt is an affirmative action, equal opportunity employer and member of E-Verify.

*LI-CT1

J2W:CB Exp. 07/13/13]]>Thu, 13 Jun 2013 05:00:00 GMThttp://careers.hmhco.com/job/Boston-Senior-Internal-Auditor-Job-MA-02108/2662990/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://careers.hmhco.com/job/Boston-Senior-Internal-Auditor-Job-MA-02108/2662990/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Published Job Title: Implementation Director - West
Published Division/Department: US Sales
Requisition #: 6027
State/Province/County: California
City: San Francisco
Country: United States
Percentage of Travel: 60% - 70%
Position Type: Full Time - Regular
Shift: 1st Shift
Interest Category: Sales / Business Development

Purpose of the Role: The Director leads and manages all aspects of the post-sale service business in support of HMH products deployed within schools. This key leadership role is responsible for developing a services vision and execution of a strategy within and across the organization that results in effective utilization of products and a strategic approach to development of long term partnerships. The position reports directly to the Senior Vice-President of Professional Services.

* Develops and oversees implementation plans for all region accounts with product sales >$100k.
* Works collaboratively with per diem manager to develop projections for per diems needs, training activities, assignment and oversight resources in designated accounts.
* Works in partnership with the Sales organization to develop and execute sales strategies that will result in purchase of fee-based service products that align with district needs;
* Manages free and fee-based entitlements assigned to individual district accounts and works collaboratively with schedulers and logistic coordinators to assign personnel;
* Develops proposals and responses to RFP’s that position the suite of professional service products;
* Delivers implementation and professional services within the region at a minimum of 20 days per year;
* Develops and analyzes key business metrics to effectively monitor all aspects of the service business, including sales reports and measures of customer satisfaction;
* Participates in key customer visits, delivery of services and service sales calls;
* Develops a pipeline and action plan to accomplish service revenue goals;
* Ensures best practices are integrated within professional development plans and stays current with product updates and product enhancements ;
* Leads proactive staffing efforts by recruiting, pre-screening and collaborating with HR when requesting and filling open positions.
* Develops and oversees on-boarding process and training plans for assigned staff;
* Develops a vision and tools for an ideal implementation schema for each product and engages in continual refinement of that schema;
* Works closely with strategic teams and partnerships to manage opportunities that provide services for HMH products and offerings;
* Participates in assigned workshops and conferences to keep abreast of current products and educational trends.

Requirements · Bachelors in Education required from an accredited college or university; Master’s degree or above given preference· Teaching experience and curriculum expertise at the district and/or state level preferred· Proven experience leading, organizing, or delivering professional development activities· Proven experience with team management and project management · Current expertise in instructional pedagogy and experience with implementation of instructional technology· Proficient in MS Office Suite· Proficiency with applications that run across the Worldwide Web· Ability to travel extensively throughout assigned territory to visit school districts and team members, attend meetings, and conduct field training observations to assist in implementations of HMH products and services
- Ability to frequently carry/lift/move up to 25 pounds i.e. laptops, projectors and software etc.

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Specific vision abilities required by this job include close vision and ability to adjust focus]]>Mon, 10 Jun 2013 05:00:00 GMThttp://careers.hmhco.com/job/San-Francisco-Implementation-Director-West-Job-CA-94101/2653878/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://careers.hmhco.com/job/San-Francisco-Implementation-Director-West-Job-CA-94101/2653878/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Published Job Title: Implementation Director - North
Published Division/Department: US Sales
Requisition #: 6025
State/Province/County: Massachusetts
City: Boston
Country: United States
Percentage of Travel: 60% - 70%
Position Type: Full Time - Regular
Shift: 1st Shift
Interest Category: Sales / Business Development

Purpose of the Role: The Director leads and manages all aspects of the post-sale service business in support of HMH products deployed within schools. This key leadership role is responsible for developing a services vision and execution of a strategy within and across the organization that results in effective utilization of products and a strategic approach to development of long term partnerships. The position reports directly to the Senior Vice-President of Professional Services.

* Develops and oversees implementation plans for all region accounts with product sales >$100k.
* Works collaboratively with per diem manager to develop projections for per diems needs, training activities, assignment and oversight resources in designated accounts.
* Works in partnership with the Sales organization to develop and execute sales strategies that will result in purchase of fee-based service products that align with district needs;
* Manages free and fee-based entitlements assigned to individual district accounts and works collaboratively with schedulers and logistic coordinators to assign personnel;
* Develops proposals and responses to RFP’s that position the suite of professional service products;
* Delivers implementation and professional services within the region at a minimum of 20 days per year;
* Develops and analyzes key business metrics to effectively monitor all aspects of the service business, including sales reports and measures of customer satisfaction;
* Participates in key customer visits, delivery of services and service sales calls;
* Develops a pipeline and action plan to accomplish service revenue goals;
* Ensures best practices are integrated within professional development plans and stays current with product updates and product enhancements ;
* Leads proactive staffing efforts by recruiting, pre-screening and collaborating with HR when requesting and filling open positions.
* Develops and oversees on-boarding process and training plans for assigned staff;
* Develops a vision and tools for an ideal implementation schema for each product and engages in continual refinement of that schema;
* Works closely with strategic teams and partnerships to manage opportunities that provide services for HMH products and offerings;
* Participates in assigned workshops and conferences to keep abreast of current products and educational trends.

Requirements · Bachelors in Education required from an accredited college or university; Master’s degree or above given preference· Teaching experience and curriculum expertise at the district and/or state level preferred· Proven experience leading, organizing, or delivering professional development activities· Proven experience with team management and project management · Current expertise in instructional pedagogy and experience with implementation of instructional technology· Proficient in MS Office Suite· Proficiency with applications that run across the Worldwide Web· Ability to travel extensively throughout assigned territory to visit school districts and team members, attend meetings, and conduct field training observations to assist in implementations of HMH products and services
- Ability to frequently carry/lift/move up to 25 pounds i.e. laptops, projectors and software etc.

*
Specific vision abilities required by this job include close vision and ability to adjust focus]]>Mon, 10 Jun 2013 05:00:00 GMThttp://careers.hmhco.com/job/Boston-Implementation-Director-North-Job-MA-02108/2653876/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://careers.hmhco.com/job/Boston-Implementation-Director-North-Job-MA-02108/2653876/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Published Job Title: Implementation Director - South
Published Division/Department: US Sales
Requisition #: 6026
State/Province/County: Texas
City: Austin
Country: United States
Percentage of Travel: 60% - 70%
Position Type: Full Time - Regular
Shift: 1st Shift
Interest Category: Sales / Business Development

Purpose of the Role: The Director leads and manages all aspects of the post-sale service business in support of HMH products deployed within schools. This key leadership role is responsible for developing a services vision and execution of a strategy within and across the organization that results in effective utilization of products and a strategic approach to development of long term partnerships. The position reports directly to the Senior Vice-President of Professional Services.

* Develops and oversees implementation plans for all region accounts with product sales >$100k.
* Works collaboratively with per diem manager to develop projections for per diems needs, training activities, assignment and oversight resources in designated accounts.
* Works in partnership with the Sales organization to develop and execute sales strategies that will result in purchase of fee-based service products that align with district needs;
* Manages free and fee-based entitlements assigned to individual district accounts and works collaboratively with schedulers and logistic coordinators to assign personnel;
* Develops proposals and responses to RFP’s that position the suite of professional service products;
* Delivers implementation and professional services within the region at a minimum of 20 days per year;
* Develops and analyzes key business metrics to effectively monitor all aspects of the service business, including sales reports and measures of customer satisfaction;
* Participates in key customer visits, delivery of services and service sales calls;
* Develops a pipeline and action plan to accomplish service revenue goals;
* Ensures best practices are integrated within professional development plans and stays current with product updates and product enhancements ;
* Leads proactive staffing efforts by recruiting, pre-screening and collaborating with HR when requesting and filling open positions.
* Develops and oversees on-boarding process and training plans for assigned staff;
* Develops a vision and tools for an ideal implementation schema for each product and engages in continual refinement of that schema;
* Works closely with strategic teams and partnerships to manage opportunities that provide services for HMH products and offerings;
* Participates in assigned workshops and conferences to keep abreast of current products and educational trends.

Requirements · Bachelors in Education required from an accredited college or university; Master’s degree or above given preference· Teaching experience and curriculum expertise at the district and/or state level preferred· Proven experience leading, organizing, or delivering professional development activities· Proven experience with team management and project management · Current expertise in instructional pedagogy and experience with implementation of instructional technology· Proficient in MS Office Suite· Proficiency with applications that run across the Worldwide Web· Ability to travel extensively throughout assigned territory to visit school districts and team members, attend meetings, and conduct field training observations to assist in implementations of HMH products and services
- Ability to frequently carry/lift/move up to 25 pounds i.e. laptops, projectors and software etc.

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Specific vision abilities required by this job include close vision and ability to adjust focus]]>Mon, 10 Jun 2013 05:00:00 GMThttp://careers.hmhco.com/job/Austin-Implementation-Director-South-Job-TX-73301/2653877/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://careers.hmhco.com/job/Austin-Implementation-Director-South-Job-TX-73301/2653877/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS