Careers at Houghton Mifflin Harcourt: K-12 Learning Technology Company

Account Executive - Northern California (CA, US)

HMH is a learning technology company committed to delivering connected solutions that engage learners, empower educators and improve student outcomes. As a leading provider of K–12 core curriculum, supplemental and intervention solutions, and professional learning services, HMH partners with educators and school districts to uncover solutions that unlock students’ potential and extend teachers’ capabilities.

HMH serves more than 50 million students and 4 million educators in 150 countries. For more information, visit www.hmhco.com

Location: Field Sales, Northern California

HMH is seeking a dedicated, compassionate Account Executive responsible for building strong relationships with school district administrators and teachers to deliver targeted solutions that drive student success. Focusing exclusively on new business, this role involves identifying and meeting the needs of school districts within an assigned territory.

Job Responsibilities:

Develop tailored strategies to address customer challenges while achieving sales targets.
Build trusted relationships by understanding district needs and delivering exceptional support.
Plan and execute strategic sales calls with clear objectives and actionable outcomes.
Stay ahead of market trends and inform Area Management of key insights.
Act as a resourceful problem-solver, addressing customer inquiries with urgency and care.
Communicate product features and benefits effectively to decision-makers.
Maintain up-to-date knowledge of state and local adoption cycles to seize timely opportunities.
Collaborate with internal and external resources to maximize territory success.
Keep Salesforce.com updated with current information.
Travel within your territory up to 60%, combining domestic air travel and driving.

Education and Experience:

This position requires a Bachelor’s Degree in Education, Business, Marketing or Liberal Arts or equivalent combination of education and experience.
Must be able to travel up to 60% of the time through the assigned territory.
4-5 years in Educational/Technology sales experience required.
Classroom Teaching Experience is a plus.

Benefits and Salary Range

Salary Range: $85,000 - $90,000 + Sales Incentive

Our Culture & Benefits: https://careers.hmhco.com/culture_benefits

HMH is fully committed to Equal Employment Opportunity and to attracting, retaining, developing and promoting the most qualified employees without regard to race, gender, color, religion, sexual orientation, family status, marital status, pregnancy, gender identity, ethnic/national origin, ancestry, age, disability, military status, genetic predisposition, citizenship status, status as a disabled veteran, recently separated veteran, Armed Forces service medal veteran, other covered veteran, or any other characteristic protected by federal, state or local law. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity. We actively participate in E-Verify.

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Staff Software Engineer (US)

Job Title: Staff Software Engineer

Location: Remote

Who We Are

HMH is a learning technology company committed to delivering connected solutions that engage learners, empower educators, and improve student outcomes. As a leading provider of K–12 core curriculum, supplemental and intervention solutions and professional learning services, HMH partners with educators and school districts to uncover solutions that unlock students' potential and extend teachers' capabilities. HMH serves more than 50 million students and 4 million educators in 150 countries.

What you will do

Staff Software Engineers within HMH Labs oversee feature development and maintenance throughout the software development lifecycle. Beyond core engineering responsibilities, they influence multiple teams, contribute to architectural decisions, and help shape technical direction and prioritization. They maintain a strong awareness of broader business goals, ensuring alignment between technical solutions and organizational objectives. Additionally, they mentor fellow engineers and proactively identify and resolve complex challenges related to system performance, scalability, security, and reliability.

HMH Labs is a small, highly agile group within HMH, whose engineers operate with considerable autonomy. This is excellent for self-starters and independent problem solvers but would not be ideal if you prefer a more structured environment. You will report directly to an SVP and enjoy frequent collaboration with senior leaders, engineers, subject matter experts, and classroom success/support personnel.

Why You’ll be a Great Fit for this Role:

You are passionate about building great software.
You combine a solid theoretical foundation with a pragmatic developer mindset.
You see education technology (EdTech) as an interesting and rewarding field.
You are excited about having direct input on product and technical direction.
You genuinely care about end users, consistently striving to limit and quickly resolve functional and performance issues.
You ask questions and collaborate to ensure timely, successful completion of projects.
You take change in stride, accepting frequent priority shifts and mutable requirements.
You care less about which tool/stack you’re using than about using it to do great work.

What you’ll need

Tools/Technologies You will Use:

The answer will vary depending on the project and the day. There will be front end work in HTML5 and backend work with ASP.NET MVC, Node.js, and PostgreSQL. You may also work with Angular, React, Java, and any number of libraries and tools to facilitate integrations with other HMH properties and a wide array of tools for AI development work.

Qualifications

BA/BS degree preferred.
Full-stack development experience.
Considerable experience as a senior level (or higher) developer / engineer.
Self-motivated with ability to take direction, seek input, and work independently.
Able to work remotely.
Working hours aligned with US time zones (UTC -5/-8).

Salary range: 150k – 170k.

Application Deadline:

The application window for this position is anticipated to close on April 20, 2025. We encourage you to apply as soon as possible. The posting may be available after this date but is not guaranteed.

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Sr Software Engineer (US)

Job Title: Senior Software Engineer

Location: Remote

Who We Are

HMH Labs is an incubation team within HMH, focused on the development and customer experience of emerging technologies, including generative AI, for the classroom. Following the acquisition of Writable Inc in February 2024, HMH Labs was formed to continue building and maintaining Writable (the application) and as an incubator for new digital solutions. Writable is a digital practice and feedback platform for grades 3-12 that scaffolds student learning and guides teachers in their instruction. Our team works with 16k+ schools and districts to help educators communicate with every student in the moment, save time on prep and grading, and maximize the impact of their curriculum and resources. We are a small, focused, and fun team with a strong mission to support and help educators and students.

What you’ll do

Senior Software Engineers within HMH Labs are responsible for feature development and maintenance throughout the entire software development life cycle. While areas of expertise are leveraged, all developers are full-stack producers with regular opportunities to learn and apply new skills.

Why You’ll be a Great Fit for this Role

You are passionate about building great software.
You combine a solid theoretical foundation with a pragmatic developer mindset.
You see education technology (EdTech) as an interesting and rewarding field.
You are excited about having direct input on product and technical direction.
You genuinely care about end users, consistently striving to limit and quickly resolve functional and performance issues.
You ask questions and collaborate to ensure timely, successful completion of projects.
You take change in stride, accepting frequent priority shifts and mutable requirements.
You care less about which tool/stack you’re using than about using it to do great work.

What you’ll need

Qualifications

BA/BS degree preferred.
Prior experience as a senior level developer/engineer.
Full-stack development experience.
Self-motivated with ability to take direction, seek input, and work independently.
Able to work remotely.
Working hours aligned with US time zones (UTC -5/-8).

What Tools/Technologies Will You Use:

Salary Range - 104K - 155K annually.

Application Deadline:

The application window for this position is anticipated to close on March 31, 2025. We encourage you to apply as soon as possible. The posting may be available past this date but is not guaranteed.

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Sr Dir Sales - ELD & Intervention (West-CA) (CA, US)

HMH serves more than 50 million students and 4 million educators in 150 countries. For more information, visit www.hmhco.com

Location: California (Candidates must be based in California to be considered)

What You’ll Do
The Field Area Senior Sales Director is responsible for leading a team of Intervention Field Account Executives and Account Managers serving Large Districts, ensuring the achievement of sales and profit objectives through strategic hiring, training, development, and leadership.

Job Responsibilities

Achieve assigned territory quota across all lines of business, collaborating with managers in K-12 Intervention.
Manage and develop the sales pipeline to meet or exceed quota targets, providing accurate monthly and quarterly forecasts to senior leadership using Salesforce Optimization.
Develop and adjust strategic/marketing plans for the territory based on market data, upcoming adoption information, customer needs, targeting tool insights, and HMH Insights, ensuring quota achievement. Maintain relationships with key stakeholders to stay informed of district needs and purchasing cycles.
Partner with Account Executives to create effective sales strategies and action plans.
Execute all requirements to secure a sale, including delivering sales presentations and addressing technology issues.
Lead and manage the sales team, conducting objective settings, midpoint, and annual appraisals for Account Executives. Coach, motivate, and empower sales professionals, conducting regular team meetings and 1:1 session.
Model, demonstrate, and present HMH Insights data and academic planning conversations internally and externally (customer-facing).
Manage and stay within territory budgets, approving Account Executives' expense reports.
Promote a collaborative relationship between sales and internal teams, including the curriculum support group, marketing, product management, services, renewals, and customer success.

Requirements

This position requires a bachelor’s degree (master’s desirable)
7-10 years EdTech sales experience with a proven track record in meeting quota
3-5 years management experience preferred
Educational sales experience required
Teaching skills are desirable
Proficiency in Sales Management Software
Salesforce exp preferred
Valid CA Driver License and acceptable driving record required
Ability and willingness to travel 60-70% domestically both by car and air

Benefits and Salary Range
Salary Range $145,000 - $165,000 + sales incentive

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Professional Learning Coach (US)

HMH serves more than 50 million students and 4 million educators in 150 countries. For more information, visit www.hmhco.com

Job Title: Professional Learning Coach, Contingent

Location: Texas

Remote

Fully remote home office position with travel required seeking candidates located in, and Bilingual Spanish Speaking candidates located in, Arizona, New Mexico, Texas, Oklahoma, Arkansas, Louisana

Who We Are

HMH is a learning technology company committed to delivering connected solutions that engage learners, empower educators, and improve student outcomes. As a leading provider of K–12 core curriculum, supplemental and intervention solutions, and professional learning services, HMH partners with educators and school districts to uncover solutions that unlock students' potential and extend teachers' capabilities. HMH serves more than 50 million students and 4 million educators in 150 countries.

What you’ll do:

The Professional Learning Coach provides the highest quality professional learning, in person and online, focused on supporting teachers and leaders with implementation of their HMH solutions. This work focuses on onboarding, planning, improving Instructional Learning practices, and supporting increased student achievement. The Coach is an HMH ambassador, promoting services, curriculum solutions, and resources. You will lead by example, invites educators to deepen their knowledge, and stretches their thinking. The Professional Learning Coach is a reflective practitioner who invests in learning for themselves and others.

Working in Professional Services, you will be responsible for the following primary duties:

Training and Coaching: Brings content to life and facilitates meaningful learning experiences
- Dynamic Facilitation: In-Person, willing to travel and Online coaching
  - Responsible for the delivery of direct, revenue-generating service events (weekly availability must reflect the ability for customer to confirm a minimum of 10 hours/week).
  - Works to maintain an individual standard of Customer Satisfaction (CSAT) of 90% or higher and a Net Promoter Score (NPS) of 55 or higher for session facilitation and coaching
  - Provides focused, meaningful, and relevant professional learning and coaching experiences.
  - Plans and prepares with a flexible and engaging approach to adult teaching and learning
  - Demonstrates digital fluency with a variety of tools to drive engagement, collaboration, and learning.
  - Amplifies and elevates diverse teachers' voices.
  - Demonstrates versatility to be responsive to teacher and district needs.
  - Personifies HMH values through actions and intentional language.
- Student-Centered Coaching
  - Leads solution-centered conversations and messaging with educators focused on student growth.
  - Uses a variety of coaching practices to further teacher-selected goals.
  - Recommends connected HMH resources to support instruction when appropriate.
  - Uses assessment and report data to individualize and differentiate support.
Account Preparation and Support: Accepts assignments, prepares for delivery within their content expertise, and communicates effectively to our customers and to HMH staff (in writing, through conversations, use of Salesforce, and Box)
- Is responsive within 24 business hours to internal partners and customers.
- Maintains an up-to-date calendar, with ample availability for staffing/scheduling of events.
- Uses Salesforce to review account and session information to understand the learning needs of the teacher(s) or leaders who will participate.
- Communicates with the customer and/or internal Services staff to ensure support is aligned with the district/school needs and goals are consistent.
- Reviews and contributes to account notes as appropriate to ensure a continuity of service is possible for the life of the account.
- Communicates with customers in preparation for the event (i.e., sending Zoom links) and confirms delivery of service within 24 hours of the session.
- Monitors and contributes to account data as necessary according to the implementation/success plan.
Growth and Development: United in a shared commitment and focus on Inquiry, Curiosity, and Transparency
- Educational and Program Expertise
  - Invests in ongoing enablement and skill development for self and others.
  - Completes internal program and delivery readiness training & credentialing.
  - Supports the improvement of teaching and learning through an SEL and equity lens.
  - Develops a deep understanding of HMH programs and services, beyond initial certification coursework, to serve as experts on program(s), pedagogy, Professional Learning practices, and implementation.
  - Understands evidence-based practices to support instruction, assessment, and professional learning.
  - Monitors and stays informed of current trends and shifts in the educational landscape, research, and digital learning best practices.
- Reflective Practitioner
  - Shares thinking about learning with peers, managers, and across divisions.
  - Uses tools for purposeful reflection.
  - Participates in reflective practices that allow for feedback of self and others.
  - Engages in opportunities to safely take appropriate risks, to be vulnerable without judgement and opportunities to examine implicit biases.
  - Applies actionable feedback to current practices in the field and shares learning from these experiences.
  - Focuses on continual professional growth.
- Special Projects and Service Support
  - Shares insights and needs for new development and/or resources/tools with the Growth and Learning Team.
  - Promotes HMH Professional Services and resources.
  - Other duties as assigned.

What you’ll need:

Bachelor’s degree
Prior classroom teaching experience to include:
- A minimum of 3 years in classroom teaching experience
- Bilingual Spanish K-12 (K-5 ideal) classroom instruction
Have a command of the spoken and written English & Spanish languages
Basic knowledge of performance data, statistics, and/or collection system
Be a lifelong learner and strive to increase knowledge and skills
Proficient with PowerPoint, Excel, and Word, web conferencing, and digital engagement tools
Manage multiple priorities with varying deadlines
Excellent organizational skills
Excellent communication skills
Depth of content knowledge in Literacy
Ability to manage change in a fast-paced environment
Solution oriented

Preferred but not necessary:

Master’s degree
Multi-lingual (Spanish)
CRM experience

Physical Requirements

Might be in a stationary position for a considerable time (sitting and/or standing)
Constantly operate a computer
Must be able to collaborate with colleagues via face-to-face, conference calls, and online meetings
Must be capable of sitting, standing, and walking for extended periods of time.
Must be able to work in cross-functional teams as well as work independently
Ability to work irregular hours, including weekends

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Instructional Learning Coach (Contingent, Spanish-Speaking Focus) (US)

HMH serves more than 50 million students and 4 million educators in 150 countries. For more information, visit www.hmhco.com

Instructional Learning Coach (Contingent, Spanish-Speaking Focus)

At-a-Glance
• Education: Math or Literacy specialization (program-dependent)
• Bilingual Spanish required
• Remote role (home office) with required travel for in-person service delivery
• Immediate hiring for TX, CA, VA, GA

Location: Remote (U.S.-based, with required travel)

This is a fully remote position; candidates will office from home. This role requires the ability and willingness to travel to deliver in-person professional learning services.

Priority Hiring Needs

We are actively seeking bilingual (Spanish-speaking) Professional Learning Coaches to support the following specializations and regions:

• Math (Texas and California)

• Literacy Intervention (Virginia, Georgia and California)

Who We Are

HMH is a learning technology company committed to delivering connected solutions that engage learners, empower educators, and improve student outcomes.

What You'll Do

The Contingent Professional Learning Coach delivers high-quality professional learning in both virtual and in-person settings, supporting educators in the effective implementation of HMH programs.

Training and Coaching

• Deliver engaging professional learning aligned to assigned programs

• Facilitate sessions in English and Spanish

• Maintain availability for a minimum of 10 hours/week of service delivery

• Achieve strong customer satisfaction metrics

Student-Centered Coaching

• Lead coaching focused on student growth

• Use data to personalize support

• Connect program implementation to classroom practice

Account Preparation and Delivery

• Prepare using district data and goals

• Communicate with partners and internal teams

• Deliver virtual and onsite sessions, including travel

Growth and Development

• Complete training and credentialing

• Build program and pedagogy expertise

• Engage in continuous professional growth

What You’ll Need

• Bachelor’s degree

• 3+ years relevant classroom experience (Math or Literacy)

• Fluency in Spanish and English

• Experience facilitating adult learning

• Strong communication and organizational skills

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Sr NWEA Account Executive (US)

NWEA® is a division of HMH that supports students and educators through research, assessment solutions, policy and advocacy services, professional learning and school improvement services that fight for equity, drive classroom impact and push for systemic change in our educational communities. For nearly 50 years, NWEA has developed innovative pre-K–12 assessments, including their flagship interim assessment, MAP® Growth™ and their reading fluency and comprehension assessment, MAP® Reading Fluency™. For more information, visit NWEA.org to learn more.

Location: Remote - Field Sales (Ideal candidates will reside close to a major airport)

Selling Territory: AL, AZ, CA (partial), LA, MS, MO, NV, NM, OK, TN

The Account Executive is responsible for acquiring new customers (district partners) and expanding NWEA’s presence in large districts (+25,000 students) across 13 states within the US. Reporting to a Regional Director and partnering with an Account Manager focused on renewals, this role drives new business by developing strategic district relationships, qualifying leads, and managing a sales pipeline aligned with regional goals.

Collaboration is key, as the Account Executive works closely with teams across Marketing, Partner Support, Professional Learning, and more. This role requires strategic planning, strong relationship-building, and a willingness to travel extensively within the assigned territory. Candidates should reside within the territory.

Responsibilities

Drive revenue growth through acquisition of new partners in the assigned territory.
Drive lead development, qualification, and conversion into opportunities and closed sales.
Actively prospect and close opportunities for NWEA Products and Services, including MAP Growth, MAP Reading Fluency, MAP Accelerator and Professional Development.
Demonstrate strategic ownership of assigned territory through knowledge of funding, state initiatives and regulatory mandates.
Develop and own a territory strategy to penetrate and grow assigned geographic region.
Personally participate in and facilitate partner participation in informing NWEA product strategies, design, timelines, and development
Provide mentorship and coaching to fellow Account Executives as assigned.
Act as a strategic and knowledgeable liaison between partners and multiple divisions of NWEA.
Consistently act as a partner advocate, while keeping NWEA mission and objectives in the forefront of all decisions.
Manage complex sales cycles with multiple stakeholders, both internal and external.
Demonstrate current knowledge of NWEA products and services and the education market, including issues, trends, relevant laws, and competition; inform partners about features and benefits of products and services on a regular and proactive basis using consultative sales process.
Use Salesforce to manage prospect opportunities and pipeline for new products and services; keep data accurate and up to date; use Salesforce for prospect, pipeline and regional reports and dashboards.
Present price, credit, and terms in accordance with standard procedures and/or contractual requirements. Accurately process and schedule partner transactions including quotes and orders.
Travel as required, up to 60%
Perform other duties as assigned to ensure the success of the team and the entire organization.

Skills and abilities

Able to successfully move deals through the sales cycle, negotiate and close deals.
Proven track record of selling success and ability to exceed personal and team goals.
Skilled in analyzing and translating complex partner requirements into NWEA business offering, resulting in sound business and relationship decisions.
Assist in defining and evaluating deliverables, parameters and language for partnership and agreements and contracts.
Aptitude to inspire, unify and work with cross-organizational teams.
Consistently apply proven sales methodology (i.e., Miller Heiman, Strategic Selling).
Strong organizational skills.
Exhibit excellent written and verbal communication skills, including strong presentation skills.
Demonstrate commitment to the NWEA mission and culture.
Ability to successfully manage sales relationships, pipeline, and opportunities in CRM system (Salesforce experience preferred).
Exhibit knowledge of education market, school and business operations and functions with ability to have impactful conversations with senior school and district contacts and administrators.
Diverse personal network of educators is a plus.
Strategic focus in developing and executing territory plans.
Effectively work with Partner Accounts team and NWEA organization with demonstrated ability to work effectively with a wide range of individuals and independently.
Must be able to perform the physical and intellectual requirements of the role, with or without accommodation.

Education and experience

Minimum bachelor’s degree in education, business or a related field required
Preferred 3-5 years field sales experience and selling to the educational market
Experience initiating, acquiring, and growing mid-sized and strategic accounts
Experience with NWEA products, services, procedures, and implementation preferred
Deep understanding of K-12 education industry and assessment methods

Benefits and Salary Range
Salary Range: $105,000 - $115,000 + sales incentive

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Account Executive - Small Accounts (ND, US)

HMH serves more than 50 million students and 4 million educators in 150 countries. For more information, visit www.hmhco.com

Location: Remote in the U.S.

Territory: North Dakota & South Dakota

What you’ll do:

The Account Executive (inside sales/small accounts) will collaborate with account administrators and teachers to provide innovative solutions that drive student success. This role is focused on identifying and developing new business opportunities within the assigned territory.

Job Responsibilities:

• Act as a trusted advisor, leveraging internal resources for complex deal closure.

• Maintain precise SFDC data for territory management and accurate forecasting.

• Develop account plans using research and relationship-building for tailored solutions.

• Manage intricate deals, aligning decision-makers, products, and funding sources.

• Foster and maintain strong, long-term customer relationships to enhance satisfaction and retention.

• Continuously monitor industry trends, competitors, and market conditions for informed decision-making.

• Track and analyze sales performance using key performance indicators (KPIs).

• Collaborate effectively with internal teams to ensure seamless customer experiences.

• Stay up-to-date on product knowledge to effectively communicate value propositions.

• Participate in ongoing sales training and development programs.

• Provide accurate sales forecasts and regular reports to management on territory performance.

• Gather and integrate customer feedback to inform product development and improvements.

• Consistently meet or exceed sales targets and revenue goals to contribute to organizational growth and profitability.

What you’ll need:

• Bachelor’s Degree or equivalent work experience.

• Edtech sales experience required.

• K12 teaching experience preferred.

• Experience in Consultive Selling & Process.

• Complex Deal Management skills.

• Strong system skills for online consultations and presenting solutions

• Ability to travel up to 20% each year

Salary Range: $48,000 - $54,000 + sales incentive

Application Deadline:

The application window for this position is anticipated to close on 6/10/2026. We encourage you to apply as soon as possible. The posting may be available past this date but is not guaranteed.

Director, Master Data (US)

Job Title: Director, Customer Master Data

Location: Remote

Who We Are

What You’ll Do

The Director, Customer Master Data provides enterprise leadership, strategy, and accountability for customer master data across the organization. This role owns the definition, governance, quality, prioritization, and execution of customer master data that enables accurate order creation, digital access provisioning, billing integrity, reporting, and integrated platform experiences.

As customer, system, and go‑to‑market complexity increases, customer master data is a critical operational and revenue‑protecting control point. This role ensures trusted customer data across upstream and downstream systems, mitigates enterprise risk, and drives cross‑functional alignment across Operations, TSG, Finance, Sales, Marketing, Customer Service, Customer Success and Product Management. This role will also be accountable to the Chief Data Officer’s data product framework and governance model.

Key Responsibilities

Enterprise Strategy & Ownership

- Define and execute the Customer Master Data strategy, roadmap, and operating model.
- Establish clear ownership for customer master entities, attributes, hierarchies, and identifiers across systems.
- Serve as the enterprise decision authority for customer master standards, policies, and resolution of data conflicts.
- Align customer master data priorities with go‑to‑market readiness, integrated HMH / NWEA execution, and platform transformation initiatives.

Data Governance & Quality

- Design and lead the Customer Master Data governance framework, including data ownership, stewardship, decision forums, and escalation paths.
- Define and enforce data quality metrics, SLAs, and controls.
- Ensure consistent application of match, merge, balance, and hierarchy logic across systems supporting customer identity and structure.
- Partner with Finance, Legal, and Compliance to ensure regulatory, billing, and audit requirements are met.

Operational Execution & Risk Management

- Provide oversight and direction to customer account maintenance, stewardship, and data operations teams.
- Identify and mitigate single‑points‑of‑failure, process gaps, and execution risk related to customer data.
- Reduce downstream rework, order fallout, billing errors, and access issues caused by poor data quality.
- Establish clear operational playbooks and standards for ongoing customer master data maintenance.

Technology & Integration Leadership

- Lead customer master data strategy and governance for digital product ecosystems, ensuring accurate data support for digital access, entitlement, provisioning, and user lifecycle management across platforms.
- Partner with IT and Enterprise Data teams on the design and evolution of MDM platforms and integrations (e.g., Informatica MDM, SAP, Salesforce, NetSuite, digital platforms).
- Ensure customer master data is consistently synchronized and consumable across upstream and downstream systems.
- Guide prioritization of enhancements, automation, and tooling to improve data quality, scale, and speed.

Cross‑Functional Collaboration

- Act as a senior partner to Sales, Marketing, Customer Service, Finance, Product Management, IT, and Analytics teams.
- Translate business requirements into scalable customer master data solutions.
- Communicate customer master data impacts, risks, and tradeoffs to executives and stakeholders.
- Represent Customer Master Data in enterprise planning, transformation, and operating forums.

People Leadership

- Lead and develop a high‑performing team of customer data stewards, analysts, and data professionals.
- Define roles, responsibilities, and career paths for customer master data and stewardship functions.
- Foster a culture of accountability, data excellence, and continuous improvement.

What You’ll Need

- 10+ years of experience in Master Data Management, Data Governance, or Enterprise Data Operations.
- Experience managing customer or user data supporting digital products, platforms, or SaaS solutions, including identity, access, and entitlement models.
- Proven leadership experience owning customer or account master data in complex, multi‑system environments.
- Deep understanding of customer data concepts including accounts, organizations, contacts, hierarchies, identifiers, and lifecycle management.
- Experience partnering across Operations, IT, Finance, and Commercial teams.
- Demonstrated ability to operate both strategically and hands‑on in dynamic environments.

What We’re Looking For

- Experience with enterprise MDM platforms (e.g., Informatica MDM, SAP MDG).
- Background supporting order‑to‑cash, digital fulfillment, rostering, entitlement, or billing processes.
- Experience in education, SaaS, or subscription‑based business models.
- Familiarity with large‑scale system integrations and data transformation initiatives.

Salary range: $160 - $165K.

Application Deadline: The application window for this position is anticipated to close on June 21, 2026. We encourage you to apply as soon as possible. The posting may be available past this date but is not guaranteed.

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Sr Data Analyst (Pune, MH, IN)

HMH serves more than 50 million students and 4 million educators in 150 countries. For more information, visit www.hmhco.com

The data analyst is responsible for executing and governing our HMH product master data within our business systems (SAP, Salesforce). This individual is responsible for executing processes and stage-gates that allow or disallow creation and maintenance of data models, product master data within the HMH business systems (Salesforce, SAP), and analytical tools (SQL). The data analyst provides support in maintaining and supporting databases, including inputting and cleaning data, developing or retiring data quality guardrails, policies that govern our product master data, establishing data specifications, configuration/integration, updating sources, and ensuring data integrity. The data supports development of new business requirements, assists in the development of new master data fields in SAP, influencing and guiding the development of business processes, and is a steward of the work governed in SAP, Salesforce and analytical tools.

Roles and Responsibilities

Analyze, define, and document business data models
Assist in eliciting business requirements to drive transformation or process improvements to our business systems
Assist in developing and implementing systems (SAP, SQL, Access, Salesforce)
Acquire data from primary and secondary sources and maintain data systems
Identify, analyze, and interpret trends or patterns in complex data sets
Drive proactive solutions and reduce reactionary data quality fixes
Improve data quality for Salesforce and related business systems
Analyze data using statistical techniques and provide reports
Provide support for cutover, migration and deployment activities
Conduct clear communication on project status with US-Based team and reporting structure
Ability to navigate against time zone requirements and limitations, clear time management and prioritization on daily, weekly basis

Technical Skills

Data Analysis and Modeling

Define conceptual, logical, and physical data models
Develop data dictionaries and document associated business rules
Develop data flow diagrams
Derive data requirements from business processes
Develop report requirements based on an understanding of business needs and data structures
Work closely with the Data Governance team to implement standards and data quality practices across the organization

Data Integration

Coordinate with the SAP and Salesforce integration team to deliver efficient data interfaces, data sync, testing, validation
Support integration activities including plans, requirements, and interface specifications (middleware, snowflake)
Help implement, support, and troubleshoot integrations, monitoring, and error remediation
Provide support to all necessary applications, troubleshoot issues, and recommend appropriate solutions

Business Analysis Planning and Monitoring

Plan business analysis approach
Plan stakeholder engagement
Plan decision-making and approval processes
Plan requirements management

Elicitation and Collaboration

Elicit requirements
Validate requirements
Communicate requirements
Manage stakeholder collaboration

Requirements Lifecycle Management

Trace requirements
Maintain requirements
Prioritize requirements
Assess requirements changes
Approve requirements

Skills and Abilities

Business Analysis Competencies

Analytical Thinking and Problem Solving

Demonstrates strong problem-solving and analytical skills
Demonstrates strong critical thinking skills
Applies a variety of creative interviewing techniques to identify needs, issues, and solutions, while working with a diverse audience (business, management, technical)
Facilitates and maintains stakeholder confidence in the decision-making process
Is results-oriented

Behavioral Characteristics

Exhibits strong self-starter attributes
Demonstrates a high level of personal organization and time management
Builds trust with stakeholders by applying honest and ethical standards in all interactions
Adapts to rapidly changing environments and varieties of stakeholders
Accepts responsibility for, and ownership of, personal errors
Remains confident and ‘cool under pressure’ to perform in situations that are filled with more ambiguity than clarity

Business Knowledge

Understands both organizational and technology goals
Demonstrates business acumen in understanding business needs
Understands the organizational structure and enterprise architecture
Ability to connect commercial operations to business operations activities

Communication & Interaction Skills

Demonstrates strong oral and written communications
Effectively facilitates stakeholder sessions, ensuring success through preparedness and co-ordination
Applies facilitation techniques to keep discussions focused and organized
Adjusts style of written communications to meet the needs of the audience
Relates, cooperates, and communicates with different kinds of people, including executives, sponsors, colleagues, team members, developers, vendors, learning and development professionals, end users, customers, and subject matter experts (SMEs)
Strong communication skills to provide bi-directional communication up to SLT Leadership, Executive Summaries and within the department

Tools and Technology

Uses a variety of software applications to support communication and collaboration, create and maintain requirements artifacts, model concepts, track issues, and increase overall productivity
Use a variety of tools and technology to model, document, and manage outputs of business analysis activities and deliverables to stakeholders
Demonstrates proficiency working within a Microsoft-based environment (Word, Excel, PowerPoint, Visio, Outlook, SharePoint).
Proficient with Business Intelligence tools like Power BI

Organizational Competencies

Instill trust: Gain the confidence and trust of others through honesty, integrity, and authenticity
Communicate effectively: Develop and deliver multi-mode communications that convey a clear understanding of the unique needs of different audiences
Customer focus: Build strong customer relationships and deliver customer-centric solutions
Drive results: Consistently achieve results, even under tough circumstances

Education and Experience

Individuals must have a minimum of bachelor’s degree in Computer Science, Information Technology/Systems, or Business, or in a related field
Minimum of five years’ experience in a data analyst role
Must have proven ability to quickly grasp HMH processes and apply business analyst skills and knowledge in a fast-paced environment, with minimal supervision
Understanding of the practice of business analysis and industry standards
Must have proven record in system implementation and undergoing CRM or ERP installations

The Information Technology organization is transforming to realize our mission: Become a leader in HMH’s digital transformation, and as a strategic partner, innovate and deliver highest value, competitive advantage solutions across all corporate and business functions. Our ambition is to be a digital leader through innovation and develop and deliver leading edge technology such as robotic process automation and artificial intelligence to solve some of HMH’s greatest operational business challenges. Our professionals will have business relevant skills to connect our HMH partners to technologies that propel the businesses to deliver the greatest value for HMH and our customers.

We are building a team of IT professionals with an insatiable appetite to learn, a relentless focus on customer service, a technological curiosity toward future possibilities, and a creativity in solving business challenges with leading technologies. Our team will find ways to work together, create a sense of community where it’s safe to take risks and learn together, develop our careers, and all have an opportunity to work on new technologies. We will work together, learn together and have fun together. As a team, we will lead HMH’s digital transformation.

Salesforce Spec - Admin (MH, IN)

HMH serves more than 50 million students and 4 million educators in 150 countries. For more information, visit www.hmhco.com

We are seeking a detail-oriented Salesforce Administrator with strong configuration expertise to join HMH’s Digital Transformation team. This role functions as a Configuration Specialist, responsible for the hands-on setup, support, and continuous improvement of a brand-new Salesforce organization. You will play a critical role in migrating legacy processes into a modern, scalable Salesforce ecosystem, focusing primarily on Sales Cloud to drive global sales efficiency. Working from India for our US-based headquarters, you will collaborate with architects and business analysts to build declarative solutions that minimize custom code. The ideal candidate is a "builder" at heart who enjoys technical problem-solving and is comfortable working in an agile environment that overlaps with US business hours.

Key Responsibilities:

Core Configuration & Declarative Development
Execute complex declarative builds, including Custom Objects, Page Layouts, Dynamic Forms, and Record Types, ensuring they align with HMH’s architectural standards.
Build and maintain sophisticated automation using Salesforce Flow (Screen Flows, Record-Triggered Flows, and Scheduled Flows) to replace legacy manual processes.
Configure sophisticated validation rules, formula fields, and assignment rules to maintain data integrity and automate lead/opportunity routing.
Manage the end-to-end deployment process using Change Sets or DevOps tools to move configurations from Sandbox to Production.

Sales Cloud Support & Optimization

Serve as the primary admin for Sales Cloud, managing the Lead-to-Order lifecycle, Opportunity management, and Forecasting tools.
Configure and optimize Sales Productivity tools such as High Velocity Sales, Salesforce Maps, or Einstein Activity Capture.
Collaborate with US stakeholders to refine Sales processes, identifying opportunities to simplify the user experience for sales representatives.

Org Health & Security Management

Maintain a robust security model by managing Profiles, Permission Sets, Sharing Rules, and Public Groups.
Conduct regular "org health" checks, identifying and retiring unused fields or redundant automations to keep the new org "lean."
Assist in the setup and maintenance of Experience Cloud sites or Service Cloud features (Cases, Omnichannel) as the digital transformation project expands.

Data Quality & User Enablement

Perform high-volume data migrations and cleanups using Data Loader or Import Wizard as part of the transition from legacy systems.
Create and maintain custom Reports and Dashboards to provide US leadership with real-time visibility into transformation KPIs.
Provide Tier 2 technical support for US users, documenting common issues and creating "Self-Service" training materials for the new platform.

Qualifications Required

Experience: 3–5 years of Salesforce Administration experience, specifically in a "Configuration Specialist" or "Implementation" capacity.
Platform Expertise: Proven track record of building complex solutions in Sales Cloud.
Automation Skills: Advanced proficiency in Salesforce Flow; must be able to demonstrate experience moving processes from Workflow Rules/Process Builder to Flow.
Certifications: Salesforce Certified Administrator is required.
Communication: Fluent in English with the ability to lead technical requirement-gathering calls with US-based team members.
Shift Availability: Ability to work a shift that provides at least 4 hours of overlap with US Eastern Standard Time (EST).

Preferred

Multi-Cloud Experience: Hands-on experience configuring Service Cloud (Case Management, Knowledge) or Experience Cloud (Partner/Customer Portals).
Certifications: Salesforce Certified Advanced Administrator or Platform App Builder.
Transformation Experience: Prior experience working on a "Greenfield" implementation or a major Digital Transformation project.
Tools: Familiarity with DevOps tools (e.g., Copado, Gearset, or Flosum) and Agile project management tools like JIRA.

Sr Salesforce Spec - RCA/CPQ (MH, IN)

HMH serves more than 50 million students and 4 million educators in 150 countries. For more information, visit www.hmhco.com

We are seeking a highly skilled Senior Salesforce Administrator specializing in Revenue Cloud Advanced (RCA) and CPQ (Configure, Price, Quote) to join our growing technical team in India. You will own the architecture, configuration, and maintenance of our Quote-to-Cash (Q2C) lifecycle, serving as the primary bridge between our US-based Sales Operations, Finance, and IT teams. You will be responsible for leading the strategic migration and adoption of Salesforce Revenue Cloud Advanced (RCA). The ideal candidate is a proactive problem solver who thrives in a fast-paced environment, possesses deep technical expertise in complex pricing logic and product bundling, and is collaborative with strong communication skills.

Key Responsibilities

CPQ & Revenue Cloud Configuration

Design, configure, and maintain complex product bundles, price rules, discount schedules, and approval workflows within Salesforce CPQ and Revenue Cloud Advanced.
Manage the transition to RCA-native capabilities, including the implementation of Pricing Procedures and dynamic product catalogs.
Build and optimize "guided selling" logic to help US sales representatives quickly select the right product configurations.
Ensure accurate generation of quote documents and contracts by maintaining templates and dynamic terms.

System Architecture & Strategy

Lead the technical strategy for to a core-native Revenue Lifecycle Management (RLM) architecture.
Collaborate with US-based stakeholders to translate complex business pricing models into scalable technical solutions that minimize technical debt.
Conduct regular system health checks and performance tuning to ensure the quoting engine remains fast and responsive for global users.
Design scalable solutions that support multi-currency and multi-geography sales motions.

Data Integrity & Integration Management

Oversee data flows between Salesforce CPQ/RCA and downstream ERP/Billing systems (e.g., SAP, NetSuite, etc.).
Perform regular audits of product data, pricing entries, and subscription records to ensure 100% accuracy in financial reporting.
Troubleshoot and resolve synchronization errors between the quoting engine and the order management system.

User Support & Process Optimization

Serve as the Tier 3 escalation point for complex quoting issues reported by the US Sales team, ensuring rapid resolution during critical end-of-quarter periods.
Create detailed technical documentation, process maps, and user guides for new features and system updates.
Identify bottlenecks in the deal desk and approval process, proposing automation (via Salesforce Flows or RCA standard features) to reduce cycle times.

Qualifications

Required

Experience: 5+ years of total Salesforce Administration experience, with at least 3+ years dedicated specifically to Salesforce CPQ or Revenue Cloud.
Certifications: Salesforce Certified Administrator and Salesforce Certified CPQ Specialist are mandatory.
Technical Skills: Deep proficiency in Salesforce Flows, Advanced Approvals, Object Modeling, and Price Rules. Ability to read/debug basic Apex triggers and logs.
Communication: Exceptional verbal and written English communication skills are non-negotiable, with the ability to explain complex technical concepts to non-technical US stakeholders.

Preferred

RCA Knowledge: Hands-on experience or training in Salesforce Revenue Cloud Advanced (RCA) or Revenue Lifecycle Management (RLM) concepts (e.g., Product Catalog Management, Pricing Procedures).
Development: Ability to write Apex or maintain Lightning Web Components (LWC) for highly custom CPQ requirements.
Integrations: Experience integrating Salesforce with ERP systems (NetSuite, SAP)
Additional Certifications: Salesforce Certified Advanced Administrator, Salesforce Billing Specialist, or Revenue Cloud Consultant

Salesforce Spec - RCA/CPQ (MH, IN)

HMH serves more than 50 million students and 4 million educators in 150 countries. For more information, visit www.hmhco.com

We are looking for a dedicated Salesforce RCA Administrator to join our remote technical team in India, supporting our US-based operations. In this hands-on role, you will be responsible for the daily administration, configuration, and support of our Revenue Cloud Advanced (RCA) and Revenue Lifecycle Management (RLM) solutions. You will work closely with our Senior Architects and Sales Operations team to implement pricing updates, manage product catalogs, and resolve quoting issues for our global sales force. The ideal candidate is detail-oriented, eager to learn complex revenue cycles, and capable of translating business requirements into effective system configurations.

Key Responsibilities

System Configuration & Maintenance
Maintain and update the Product Catalog, including the setup of product bundles, attributes, and eligibility rules within Revenue Cloud.
Execute changes to Pricing Procedures, discount schedules, and price lists based on requirements from the Finance and Sales Operations teams.
Configure and test standard Salesforce features such as Flows, Validation Rules, and Page Layouts to support the quoting process.
Assist in the deployment of system updates and patches, ensuring environments (Sandboxes) are synchronized and ready for testing.

User Support & Troubleshooting

Serve as the first line of defense for Quote-to-Cash (Q2C) support tickets, troubleshooting errors related to quote calculation, document generation, and approval routing.
Monitor the "Quote Integration" queue to identify and resolve sync errors between Salesforce and downstream ERP systems.
Manage user access, permissions, and licenses specifically for Revenue Cloud and CPQ application sets.
Provide rapid response to "deal-blocking" technical issues during critical month-end and quarter-end closing cycles.

Data Management & Quality Assurance

Perform bulk data updates for product SKUs and pricing tables using Data Loader or Salesforce Inspector.
Conduct routine data integrity audits to ensure active quotes and contracts align with current business rules.
Assist in User Acceptance Testing (UAT) for new features by executing test scripts and logging defects.

Documentation & Training

Create and maintain up-to-date administrative documentation, including field mappings, process flows, and configuration logs.
Develop simple "How-To" guides and knowledge base articles to help US sales reps navigate the quoting interface.
Deliver basic training sessions to new hires on how to build quotes and navigate the Revenue Cloud workspace.

Qualifications

Required

Experience: 2–4 years of general Salesforce Administration experience, with at least 1+ year of hands-on exposure to Salesforce CPQ or Revenue Cloud.
Certifications: Salesforce Certified Administrator is mandatory.
Technical Skills: distinct understanding of the Quote-to-Cash lifecycle; proficiency with Salesforce Flows, Object relationships, and basic Data Loading tools.
Communication: Strong written and verbal English skills, capable of communicating clearly with US-based support desks and business users.

Preferred

RCA/RLM Exposure: Familiarity with Revenue Cloud Advanced specific concepts like Product Catalog Management (PCM), Pricing Procedures, or Context Rules.
Certifications: Salesforce Certified CPQ Specialist or Salesforce Platform App Builder.
Troubleshooting: Experience using the "Developer Console" or "Debug Logs" to identify the root cause of calculation errors.

Sr Delivery Lead (MH, IN)

HMH serves more than 50 million students and 4 million educators in 150 countries. For more information, visit www.hmhco.com

As a Delivery Lead, you will drive end-to-end project execution across multiple Agile teams, enabling the delivery of high-impact, complex solutions. You will be responsible for ensuring alignment, removing obstacles, and maintaining a clear path to value delivery. You are a seasoned leader who understands both the technical and business landscapes and can bridge the gap between strategy and execution.

You’ll work across cross-functional teams, supporting not just Agile practices but also full lifecycle project delivery—from planning and tracking to stakeholder management and release execution. Experience in handling AI or machine learning-based projects is a plus.

What You’ll Do:

Lead two or more Agile teams in delivering complex, end-to-end technology solutions
Collaborate across product, engineering, and business stakeholders to ensure alignment with goals and priorities
Provide delivery leadership across the entire project lifecycle—from initial planning, backlog grooming, and sprint execution, to release planning and post-delivery retrospectives
Foster a high-performance environment through mentoring, coaching, and supporting team growth and innovation
Identify and resolve cross-team dependencies and risks early, keeping delivery on track
Use data and delivery metrics (e.g., velocity, burndown, throughput) to drive transparency and predictability
Effectively communicate project status, blockers, and progress to stakeholders at all levels
Champion a “Quality First” approach and promote continuous improvement within and across teams
Handle shifting business priorities and navigate conflicting demands with calm, focused leadership
Encourage creative problem-solving and challenge short-term thinking in favor of long-term value
Bring structure and direction to highly complex and ambiguous problem spaces
Cultivate a delivery culture of accountability, ownership, and measurable outcomes
Contribute to broader organizational improvements by identifying process and structure enhancements across teams
(Nice to have): Experience delivering AI/ML projects or working closely with data science/AI teams

Skills & Experience:

5-8 years of experience leading software development and product delivery teams
Proven success managing end-to-end delivery of complex technical projects—not just as a Scrum Master or Agile coach, but with full ownership over planning, tracking, and stakeholder engagement
Experience working with multiple cross-functional Agile teams in a scaled environment
Strong command of Agile methodologies and tools (e.g., Jira, Confluence)
Experience in navigating business priorities and influencing stakeholders to achieve project goals
Excellent communication (written, verbal, and presentation) and interpersonal skills
Ability to build trust, support team dynamics, and encourage high performance
Knowledge of the education technology (K–12) sector and user needs of educators, students, and administrators (preferred)
High attention to detail and a bias for action
Comfortable making tough decisions and asking for support when needed

Education:

Bachelor’s degree in education, business, or technical discipline
Agile Scrum Master Certification

Assoc Delivery Lead (MH, IN)

HMH serves more than 50 million students and 4 million educators in 150 countries. For more information, visit www.hmhco.com

In this role, you are responsible for the agile delivery for your team. You facilitate and run scrum ceremonies. With support you resolve blockers, and keep the team on track. You work closely with other to develop and manage the 90-day delivery plan collaborating closely with other teams on dependencies and ensuring alignment to the overall business goal.

You are transparent, always, using metrics and project updates to keep stakeholders and leadership informed.

Responsibilities

Provide leadership and coaching to the team in agile practices by facilitating all scrum ceremonies for one product development scrum teams.
With support, manage all deliverables and dependencies for your agile product development scrum team.
Keep 90-day delivery plans up to date, transparent and stakeholders informed.
Mentor new and existing team members on our agile processes, continuous improvement and how the team works best.
Ensure an effective kick-off for the team of new features, work, or new team setup.
Collaborate with business stakeholders to ensure the team understands the product and business strategy to inform the team’s mission and contributes to good decision making.
Collaborate with PO on backlog health to ensure the team are working from a prioritized backlog.
Breakdown work from epics to stories (story mapping), write stories with agile team.
Collaborate with all TSG groups where dependencies arise such as UX Design, UXR, Dev Ops and others.
Manage dependencies for your team and ensure they are known and addressed.
Represent the team at Scrum of Scrums.
Own, track and manage agile metrics for your team, use them for Sprint Planning, to inform process improvements and for reporting purposes.
Own accurate and up to date project status for your team and report in an appropriate manner in line with TSG processes.
Keep your project management tool (Jira) accurate and up to date.

Experience

Proven experience leading high-performing and innovative Agile teams
3 to 6 years’ experience working with product development teams in software development
Hands-on experience with SQL
Demonstrated success and experience leading teams with Agile methodologies and tools such as Jira and Confluence
Knowledge of education technology (K-12) industry technology trends, user experience (educators, students, and administrators), and classroom need

Competencies

Strong verbal, written, presentation, and interpersonal communication skills
Ability to lead multiple projects simultaneously and make difficult decisions with speed and accuracy.
Strong attention to detail and focus on task completion.
Organized and quality focused.
Keep teams focused on results, growth, and actionable feedback.

Competencies specific to role level (Delivery Lead)

Ability to apply problem solving skills in your area of expertise.
Proficient in multiple parts of the product.
Demonstrates effective communication within cross-functional team.
Fosters a culture that stimulates innovative and creative approaches to solving problems. Finds innovative solutions to problems encountered on assignments.
Works collaboratively across the cross-functional team and impacted teams.
Good understanding of customer uses and needs for their product.
Demonstrates a clear working knowledge of operational objectives of the department.
Consistently delivers on customer expectations by producing high quality products quickly and efficiently.
Learns nimbly and is ready and willing to work beyond comfort zone.

Education

Bachelor’s degree in education, business, or technical discipline preferred
Agile Scrum Master Certification preferred

Account Executive - San Francisco, CA (San Francisco, CA, US)

HMH serves more than 50 million students and 4 million educators in 150 countries. For more information, visit www.hmhco.com

Location: Field Sales, San Francisco California (Candidates must be based in the greater San Francisco, CA area to be considered)

Job Responsibilities:

Develop tailored strategies to address customer challenges while achieving sales targets.
Build trusted relationships by understanding district needs and delivering exceptional support.
Plan and execute strategic sales calls with clear objectives and actionable outcomes.
Stay ahead of market trends and inform Area Management of key insights.
Act as a resourceful problem-solver, addressing customer inquiries with urgency and care.
Communicate product features and benefits effectively to decision-makers.
Maintain up-to-date knowledge of state and local adoption cycles to seize timely opportunities.
Collaborate with internal and external resources to maximize territory success.
Keep Salesforce.com updated with current information.
Travel within your territory 80-90%, combining domestic air travel and driving.

Education and Experience:

This position requires a Bachelor’s Degree in Education, Business, Marketing or Liberal Arts or equivalent combination of education and experience.
Must be able to travel up to 90% of the time through the assigned territory.
4-5 years in Educational/Technology sales experience required.
Classroom Teaching Experience is a plus.

Benefits and Salary Range

Salary Range: $85,000 - $90,000 + sales incentive

Our Culture & Benefits: https://careers.hmhco.com/culture_benefits

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Data Analyst (MH, IN)

HMH serves more than 50 million students and 4 million educators in 150 countries. For more information, visit www.hmhco.com

Roles and Responsibilities

Analyze, define, and document business data models
Assist in eliciting business requirements to drive transformation or process improvements to our business systems
Assist in developing and implementing systems (SAP, SQL, Access, Salesforce)
Acquire data from primary and secondary sources and maintain data systems
Identify, analyze, and interpret trends or patterns in complex data sets
Drive proactive solutions and reduce reactionary data quality fixes
Improve data quality for Salesforce and related business systems
Analyze data using statistical techniques and provide reports
Provide support for cutover, migration and deployment activities
Conduct clear communication on project status with US-Based team and reporting structure
Ability to navigate against time zone requirements and limitations, clear time management and prioritization on daily, weekly basis

Technical Skills

Data Analysis and Modeling

Define conceptual, logical, and physical data models
Develop data dictionaries and document associated business rules
Develop data flow diagrams
Derive data requirements from business processes
Develop report requirements based on an understanding of business needs and data structures
Work closely with the Data Governance team to implement standards and data quality practices across the organization

Data Integration

Coordinate with the SAP and Salesforce integration team to deliver efficient data interfaces, data sync, testing, validation
Support integration activities including plans, requirements, and interface specifications (middleware, snowflake)
Help implement, support, and troubleshoot integrations, monitoring, and error remediation
Provide support to all necessary applications, troubleshoot issues, and recommend appropriate solutions

Business Analysis Planning and Monitoring

Plan business analysis approach
Plan stakeholder engagement
Plan decision-making and approval processes
Plan requirements management

Elicitation and Collaboration

Elicit requirements
Validate requirements
Communicate requirements
Manage stakeholder collaboration

Requirements Lifecycle Management

Trace requirements
Maintain requirements
Prioritize requirements
Assess requirements changes
Approve requirements

Skills and Abilities

Business Analysis Competencies

Analytical Thinking and Problem Solving

Demonstrates strong problem-solving and analytical skills
Demonstrates strong critical thinking skills
Applies a variety of creative interviewing techniques to identify needs, issues, and solutions, while working with a diverse audience (business, management, technical)
Facilitates and maintains stakeholder confidence in the decision-making process
Is results-oriented

Behavioral Characteristics

Exhibits strong self-starter attributes
Demonstrates a high level of personal organization and time management
Builds trust with stakeholders by applying honest and ethical standards in all interactions
Adapts to rapidly changing environments and varieties of stakeholders
Accepts responsibility for, and ownership of, personal errors
Remains confident and ‘cool under pressure’ to perform in situations that are filled with more ambiguity than clarity

Business Knowledge

Understands both organizational and technology goals
Demonstrates business acumen in understanding business needs
Understands the organizational structure and enterprise architecture
Ability to connect commercial operations to business operations activities

Communication & Interaction Skills

Demonstrates strong oral and written communications
Effectively facilitates stakeholder sessions, ensuring success through preparedness and co-ordination
Applies facilitation techniques to keep discussions focused and organized
Adjusts style of written communications to meet the needs of the audience
Relates, cooperates, and communicates with different kinds of people, including executives, sponsors, colleagues, team members, developers, vendors, learning and development professionals, end users, customers, and subject matter experts (SMEs)
Strong communication skills to provide bi-directional communication up to SLT Leadership, Executive Summaries and within the department

Tools and Technology

Uses a variety of software applications to support communication and collaboration, create and maintain requirements artifacts, model concepts, track issues, and increase overall productivity
Use a variety of tools and technology to model, document, and manage outputs of business analysis activities and deliverables to stakeholders
Demonstrates proficiency working within a Microsoft-based environment (Word, Excel, PowerPoint, Visio, Outlook, SharePoint).
Proficient with Business Intelligence tools like Power BI

Organizational Competencies

Instill trust: Gain the confidence and trust of others through honesty, integrity, and authenticity
Communicate effectively: Develop and deliver multi-mode communications that convey a clear understanding of the unique needs of different audiences
Customer focus: Build strong customer relationships and deliver customer-centric solutions
Drive results: Consistently achieve results, even under tough circumstances

Education and Experience

Individuals must have a minimum of bachelor’s degree in Computer Science, Information Technology/Systems, or Business, or in a related field
Minimum of five years’ experience in a data analyst role
Must have proven ability to quickly grasp HMH processes and apply business analyst skills and knowledge in a fast-paced environment, with minimal supervision
Understanding of the practice of business analysis and industry standards
Must have proven record in system implementation and undergoing CRM or ERP installations

Sr AP Coord (MH, IN)

HMH serves more than 50 million students and 4 million educators in 150 countries. For more information, visit www.hmhco.com

The Sr. AP Coordinator is responsible for supporting the end-to-end accounts payable process, ensuring timely and accurate processing of invoices, vendor payments, and financial records in compliance with company policies and controls.

Key Responsibilities

• Process and validate vendor invoices, ensuring accuracy and proper coding

• Manage invoice intake, approvals, and workflow tracking

• Reconcile vendor statements and resolve discrepancies

• Respond to vendor and internal inquiries regarding payment status

• Maintain accurate AP records and supporting documentation

• Assist with month-end close activities (accruals, reporting, reconciliations)

• Ensure compliance with internal controls and audit requirements

• Partner with Finance, Procurement, and Vendor Management teams

Required Qualifications

• Bachelor’s degree in Finance, Accounting, or related field (or equivalent experience)

• 2–5 years of experience in Accounts Payable or Finance operations

• Experience with ERP systems (e.g., SAP)

• Strong attention to detail and accuracy

• Ability to manage high-volume transactions and deadlines

Preferred Qualifications

• Experience in Shared Services or global finance operations

• Exposure to vendor onboarding and compliance processes

• Knowledge of US and/or international payment processes

• Support vendor onboarding (W-9, banking details, compliance checks)

• Excel proficiency

• Skilled in managing AP payment cycles, including batch review, payment file validation, and timely disbursement across checks, wires, and ACH

ELD & Intervention Account Executive - Small Accounts (US)

HMH serves more than 50 million students and 4 million educators in 150 countries. For more information, visit www.hmhco.com

Location: Remote(Preference to candidates based out of Arizona/Utah/Nevada)

Travel: 30%-40%

What you’ll do:
The Account Executive (inside sales/small accounts) will collaborate with account administrators and teachers to provide innovative solutions that drive student success. This role is focused on identifying and developing new business opportunities within the assigned territory.

Job Responsibilities:
• Act as a trusted advisor, leveraging internal resources for complex deal closure.• Maintain precise SFDC data for territory management and accurate forecasting.• Develop account plans using research and relationship-building for tailored solutions.
• Manage intricate deals, aligning decision-makers, products, and funding sources.
• Foster and maintain strong, long-term customer relationships to enhance satisfaction and retention.
• Continuously monitor industry trends, competitors, and market conditions for informed decision-making.
• Track and analyze sales performance using key performance indicators (KPIs).
• Collaborate effectively with internal teams to ensure seamless customer experiences.
• Stay up-to-date on product knowledge to effectively communicate value propositions.
• Participate in ongoing sales training and development programs.
• Provide accurate sales forecasts and regular reports to management on territory performance.
• Gather and integrate customer feedback to inform product development and improvements.
• Consistently meet or exceed sales targets and revenue goals to contribute to organizational growth and profitability.

What you’ll need:
• Bachelor’s Degree or equivalent work experience.
• Edtech sales experience required.
• K12 teaching experience preferred.
• Experience in Consultive Selling & Process.
• Complex Deal Management skills.
• Strong system skills for online consultations and presenting solutions

Benefits and Salary Range

Salary Range: $48K -$55K + sales incentive

Our culture & benefits: https://careers.hmhco.com/culture_benefits

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Business Solutions Manager (US)

Job Title: Business Solutions Manager

Location: Remote

Who We Are

What You’ll Do

The Business Solutions Manager partners with process owners to identify challenges and opportunities, translate business needs into requirements, and deliver scalable technology solutions that improve supply chain results. Solutions may include process improvements, automation, analytics, and integration with platforms such as SAP and Salesforce. Job responsibilities also include ongoing database maintenance and ETL work to ensure data accuracy, usability, and stability for existing data environment. Success will be measured by improvements in supply chain business results.

Responsibilities

Effectively partner with our Supply Chain Planning, Distribution, Customer Fulfillment, Performance Measurement, Operational Excellence, and Strategic Sourcing departments to define, develop, and integrate business solutions that support HMH’s objectives and key results.
Develop custom solutions to solve business problems by using an analytical/technical, data-driven approach.
Provide analytical and business intelligence solutions/services to support decision-making, including the creation of new metrics, KPIs, reporting, scorecards, etc.
Leverage expertise to troubleshoot challenging data- and code-related problems in existing solutions.
Provide support, including break fixes and enhancements for SQL Server environment, SSIS and Informatica ETL jobs, Access databases, .Net solutions, and other automations.
Utilize analytical skills with a high degree of accuracy and ability to meet deadlines.
Strict attention to detail and intensity around consistently delivering high-quality outputs.
Use creativity to spur continuous improvement (process refinement, data modeling, data quality, etc.).
Understand business processes and how they affect each other.
Provide self-leadership and collaboration with IT and other members of analytical/technical teams.
Communicate effectively through formal and informal methods with team members, leadership, and other departments within HMH.
Partner with fellow team members in expanding our continuous improvement and innovative culture.
Live the values and stated mission of HMH.
Lead by example (in work ethic, business ethic, following procedures, and caring about the company, its employees, and its customers).

What You’ll Need

Bachelor's Degree in a technology-related field (Industrial Engineering, Computer Science, etc.) or applicable experience and/or certifications such as MSSD.
Minimum 3 years of experience using technology and automation to improve processes and data quality.
Proficient with relational databases (SQL Server).
Experience using Power BI or Tableau for reporting and visualization.
Experience with ETL tools, especially SSIS.
Experience working with enterprise systems like ERP or CRM and integrating data from them.
Ability to work well with both business and technical teams.
Strong attention to detail and ability to meet deadlines.
Able to manage multiple priorities in a fast-paced environment.
Clear and effective communication skills.
Strong problem-solving, analytical, and reasoning skills.

Preferred Skills & Experience

Master's Degree (MBS, Industrial Engineering, Analytics, etc.)
Experience in supply chain process improvement.
Familiarity with SAP and Salesforce.
Experience with Snowflake, dbt, Informatica, and Postgres.
Experience with .Net (aspx) development.
Experience with Salesforce CRM Analytics.
Experience with Tableau Pulse, AI, machine learning, and Agentic AI solutions.
Experience with Automation Anywhere or RPA software.
Six Sigma training/certifications.

Physical Requirements

Might be in a stationary position for a considerable time (sitting and/or standing).
Constantly operate a computer.
Must be able to collaborate with colleagues via conference calls and online meetings.

Salary Range: $80K – 87K.

Application Deadline:

The application window for this position is anticipated to close on June 21, 2026. We encourage you to apply as soon as possible. The posting may be available past this date but is not guaranteed.

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