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Mgr Assessment

Date: May 11, 2022

Location: Any city in the US, MA, US, 00000

Company: Houghton Mifflin Harcourt

Job Requisition ID: 17768

Additional Locations: Fully remote - may be done from any State in the US

This position works collaboratively with multiple internal and external stakeholders to translate customer and market requirements into product features; collaborate in new product planning that contributes to the strategic direction of the product line; define assessment components and operationalize product specifications; ensure development objectives are met with the highest standards of accuracy, fairness, and appropriateness; and maximize psychometric quality, product utility, and financial profitability. 


This position directs the development of existing and new development process flows and documentation of all steps required in the test and item development of assessments. Dev 1.0 will be the foundation of these processes. These workflows will meet rigorous professional and industry standards, accepting accountability for test and item quality, allocation of resources, training, project execution, responding to RFPs, contributing to business cases, and managing staff.



Department Leadership

  • Overall Leadership: Cascades down overall tone and vision of the department and models effective behavior. Escalates interdepartmental issues when necessary and implements solutions where possible.
  • Job Expectations: Works with Sr. Director, and other managers to implement effective project teams and monitors those teams to ensure smooth functioning. Manager will intervene and make adjustments when necessary to ensure continued efficiency within teams.
  • Change Implementation: Initiates change with help of Sr. Director, ensuring accurate and promotional communication with staff to help increase buy-in.
  • Risk Management and Problem Solving: Monitors projects for potential issues and troubleshoots problems. Appropriately escalates any issues that could compromise deadlines or quality to management. Is responsible for risk analysis and mitigation.

Tracking:  Works with Sr. Director, project management, and vendor management to monitor budget. In addition to resource allocation, is always aware of what's been spent and how much is left in budget.


Financial Accountability

  • OpEx Budget Accountability: Provides input for staff allocation in yearly budgeting and helps manage chargebacks throughout year.
  • Costing: With project management, creates costing documents ensuring that assumptions are clear from Sales and/or Product Management. Ensures that initial workflow and durations are clearly scoped and Vendor Management is brought in to discuss any vendor needs.
  • Project Budgets Actively manages spending and allocation across approved projects.
  • Resource Allocation: Manages team to ensure full allocation and flexibility between projects and departments. Goal is to keep chargeback levels high. Ensures that human resources are utilized effectively.

Tracking: Monitors hours and chargebacks to projects to maintain budgeted levels/expectations.


Staff Supervision and Development

  • Personnel:  Hires, trains, supervises, and mentors 4-10 department resources. Coaches development leads and staff.
  • Commitment Setting:  Implements the plan made in collaboration with Sr. Director and helps the staff set their own goals under the structure provided, focusing on how individual career goals can best benefit the department and the company.
  • Evaluation:  Evaluates staff and works with director to inform promotion and general leadership assumptions. Feedback is in response to commitments and competencies and focuses on the positive as well as those areas requiring constructive criticism. This includes being responsible for project deliverables meeting or exceeding established metrics for accuracy and consistency and maintaining a very low error rate on projects.
  • Coaching:  Continually mentors and influences the work of staff through daily interactions, as well as more formal training activities (e.g., LinkedIn Courses). Helps identify peer-to-peer relationships that could be complementary to both parties.
  • Career Development:  Works with Sr. Director and staff to help determine best individual fit for projects. Also helps ensure that staff members receive proper mentoring and support as needed.

Training:  Works with Sr. Director and staff to identify proper targeting of training modules and programs for individual staff members.


Assessment Quality

  • Overall:  Responsible for ensuring that all project deliverables meet or exceed established accuracy, consistency, and quality standards. Consistently maintains a low error rate on all products and projects.
  • Workflow/Process: Has the authority and judgment to make key quality and workflow/process decisions and communicates easily with all levels to ensure that quality standards are upheld.
  • Process Improvement: Monitors Development processes and workflows, planning, collecting, and analyzing metrics to guide or refine processes or quality initiatives and increase efficiency by reducing costs, cycle times, and error rates. Embracing Development 1.0 and getting others within the company to do the same, thereby ensuring assessment involvement at the beginning of new development work, will be an important part of the Director’s responsibilities.
  • Vendor Management: With Vendor Management, helps manage vendor decisions and project scheduling to maintain efficiency and stick to budgeted spending targets.
  • Scheduling: Manages vendor decisions and project scheduling to maintain efficiency and stick to budgeted spending targets—with support of project management.


Internal contacts/collaboration:

  • Research; Ensure functional psychometric design of new assessments
  • Learning Science: Ensure learning science innovations factor into new development.
  • Product Management (Core and SIS): Ensure external market factors help to lead new development ideas and planning.
  • Learning Architecture: Ensure instruction and assessment align.
  • Editorial Services: Ensure assessment quality is excellent.
  • Technical Production Services: Acquire art and some production requirements as necessary.
  • Project Management: Ensure project costing, scheduling, and interaction with other groups moves smoothly.
  • Engineering and Publishing Systems: Ensure assessment items ready for administration and reporting vision.
  • Vendor Management: Ensure Dev vendors work Finance: Ensure budgets on track

Sales and Professional Services: Ensure proper narrative is clear for external customers.


External Contacts/collaboration:

  • Freelance writers: Ensure understanding of specs for proper item and passage writing.
  • Vendors: With VM, work to ensure understanding of specs for proper item and passage writing.



  • BS/BA in relevant field (e.g., ELA, Math, Science, Social Studies, Psychology, and/or Education).
  • Minimum of 5 years educational assessment experience – test design, content development, and publishing
  • Experience managing complex assessment projects.
  • Experience supervising assessment project staff and/or experience as a Assessment Lead or Development Supervisor.
  • 2-3 years of successful project management; evidence of successful completion/accomplishment of complex assignments; K-12 publishing experience.
  • Excellent project management and product development skills
  • Superior oral and written communication skills and editorial acumen
  • Strong organizational and interpersonal skills
  • Ability to effectively manage and escalate risks and issues
  • Ability to work under pressure, deliver on tight deadlines, handle multiple tasks in various stages of completion, provide strategic solutions, and lead others in a team environment
  • Excellent computer skills including advanced proficiency with MS Office and Adobe products
  • Strong knowledge of Instructional Design and delivering trainings
  • Strong familiarity with of research design, data analysis, psychometric concepts, and measurement principles


Preferred Education and Experience:

  • MS, MA, Ph.D, or Ed.D in relevant field (e.g., ELA, Math, Science, Social Studies, Psychology, and/or Education).
  • 10 or more years of industry-related and teaching experience.
  • Instructional Design
  • Strategic Planning
  • Proposal Development


Physical Requirements:

  • Might be in a stationary position for a considerable time (sitting and/or standing).
  • Must be able to collaborate with colleagues via conference calls and online meetings.


Benefits and Salary Range

Houghton Mifflin Harcourt (NASDAQ:HMHC) is a global learning company dedicated to changing people’s lives by fostering passionate, curious learners. As a leading provider of pre-K–12 education content, services, and cutting-edge technology solutions across a variety of media, HMH enables learning in a changing landscape. HMH is uniquely positioned to create engaging and effective educational content and experiences from early childhood to beyond the classroom.  HMH serves more than 50 million students in over 150 countries worldwide, while its award-winning children's books, novels, non-fiction, and reference titles are enjoyed by readers throughout the world.

For more information, visit  

Houghton Mifflin Harcourt is an equal employment opportunity employer and participates in E-Verify. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of gender, race/ethnicity, gender identity, sexual orientation, protected veteran status, disability, or other protected group status.

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