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Professional Services Consultant

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Date: Dec 2, 2018

Location: Modesto, CA, US, 95350

Company: Houghton Mifflin Harcourt

Job Requisition ID: 14283

Additional Locations: May be anywhere in or near the Stanislaus, Merced, Madera, counties.

The objective of the Education Consultant is to provide premier customer planning, service, in-person support and coaching to teachers and administrators using HMH programs to maintain the customer base and grow existing sales of technology products and related services. As well as providing product training and professional development, the Education Consultant will drive pro-active customer support approaches to ensure fidelity, success and to gather and report results. The Education Consultant will be a part of the regional service team and report to their aligned Manager, Director and Vice-President, Professional Services


Professional Learning

Ensure deep product knowledge

Provide best practice quality implementation professional learning for HMH technology programs for teachers, coaches and leaders

Present or support implementation/classroom/instructional activities at regional and national events

Consult with leadership and teachers about their professional learning needs to position HMH services

Provide professional learning reports following each session

Track service delivery and calendar



Provide in-classroom coaching to teachers using HMH programs to ensure fidelity, support instruction, differentiation, and strengthen results. 

Share best instructional practices for HMH programs.

Model regular use of assessment and report data to individualize and differentiate instruction 

Make recommendations for further product or service needs based on coaching visits.

Complete coaching plans with teachers each visit. 

Provide coaching reports following each coaching visit.

Track service delivery and calendar.

Implementation, Logistics & Planning

Partner with the sales team to develop, manage and document implementation plans, processes and meetings for all accounts to ensure results.

Position the implementation message, processes and offerings including technology recommendations and needs as part of sales process.

Use implementation tools and implementation meetings to monitor plans.

Monitor implementation and all service delivery using Sales Force

Liaise with national technical services staff regarding technical planning, technical audits, installation and service requests and open cases.

Facilitate ongoing dialogue and review of customer satisfaction through proactive customer contact and discussion


Reporting, Data Collection & Analysis

In collaboration with the aligned manager and director, facilitate appropriate data collection to expand sales in key accounts and provide recommendations for improved results.

Ensure that accounts are administering and tracking assessment data according to the implementation plan.

Document instructional issues, questions and concerns specific to the implementation planning, instructional needs, and student population.

Liaise with research and evaluation regarding research sites and strategic marketing sites


Revenue Generation

Collaborate with the sales team to increase sales of services, ongoing professional Learning, technical support plans and renewal, and technical services across product lines.

Identify sales opportunities and leads for additional products and services from existing customers.

Use service reporting as an opportunity to sell services.

Ensure product and service upsell strategies are integrated into service delivery.

Track order processing and delivery of paid services.


Day Delivery

· Deliver 130 days of service entitlements 



  • Minimum of 3 years of K12 Classroom teaching background
  • Knowledge / experience working with HMH Products
  • Experience / knowledge of K12 Intervention programs preferred
  • Bachelor’s Degree
  • Experience with adult learners and training delivery
  • Thorough knowledge of educational pedagogy, especially reading instruction
  • Understanding of current educational context and market
  • Excellent training, facilitating and presentation skills
  • Understanding and experience with issues around adolescent literacy
  • Basic knowledge of performance data, statistics
  • Must have acceptable driving record


Physical Requirements:

  • Might be in a stationary position for a considerable time (sitting and/or standing).
  • The person in this position needs to move about inside the office to access file cabinets, office machinery, etc.
  • Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.
  • Must be able to collaborate with colleagues via face to face, conference calls, and online meetings.
  • Ability to work in cross functional teams and as well as work independently
  • Ability to travel up to 80%. Preferably lives in a major city allowing for reasonable travel times via commercial airline
  • Commitment to further learning and training


Houghton Mifflin Harcourt (NASDAQ:HMHC) is a global learning company dedicated to changing people’s lives by fostering passionate, curious learners. As a leading provider of pre-K–12 education content, services, and cutting-edge technology solutions across a variety of media, HMH enables learning in a changing landscape. HMH is uniquely positioned to create engaging and effective educational content and experiences from early childhood to beyond the classroom.  HMH serves more than 50 million students in over 150 countries worldwide, while its award-winning children's books, novels, non-fiction, and reference titles are enjoyed by readers throughout the world.

For more information, visit  

Houghton Mifflin Harcourt is an equal employment opportunity employer and participates in E-Verify. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of gender, race/ethnicity, gender identity, sexual orientation, protected veteran status, disability, or other protected group status.

Nearest Major Market: Modesto

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