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Contingent Workforce Specialist - REMOTE

Date: Apr 29, 2021

Location: Orlando, FL, US, 32819

Company: Houghton Mifflin Harcourt

HMH is at the forefront of bridging education and technology for the next generation of learning experiences. We are looking for someone who can be the initial point of contact between the business and work closely with our managed service provider to ensure we have the right talent at the right time for our contingent workforce needs.


What You Will Do:


  • Work closely with a wide range of stakeholders and will manage the overall day to day operations of the Contingent Workforce Program with respect to CW guidelines, policies, and procedures
  • Monitor and approve new worker requests
  • Act as the first escalation point for contingent worker support and issue resolution
  • Work with key MSP Partners to ensure streamlined worker on-boarding and off-boarding
  • Partner with manager and business on quarterly and project-based efforts
  • Update process documentation, document and ensure processes are clearly communicated to all stakeholders on an on-going basis
  • Ensure client service and satisfaction in all areas of position
  • Ensure data quality and integrity by performing regular audits
  • Ensure service and satisfaction in all areas of position
  • Perform other duties as assigned


You’re Good At:


  • Developing relationships with various functions across the organization
  • Bringing a hands-on approach when solving problems
  • Working under pressure in a fast-paced environment
  • Able to manage multiple tasks and meet deadlines
  • Able to continuously improve processes and procedures
  • Deal with ambiguity
  • Proactive and able to organize and prioritize with limited guidance and a focus on delivering exceptional customer service experiences


What you Need to be Successful:


  • Demonstrated clear communication skills, both written and verbal; ability to communicate complicated details effectively with individuals at all levels within the organization
  • Minimum of 3 years of contingent workforce, staffing or HR operations experience
  • HRIS platform experience preferred
  • Ability to maintain confidentiality, integrity and professionalism


Physical Requirements:

  • Remaining in a stationary position, often standing or sitting for prolonged periods
  • Communicating with others to exchange information
  • Repeating motions that may include the wrists, hands and/or fingers
  • Assessing the accuracy, neatness and thoroughness of the work assigned

Nearest Major Market: Orlando

Job Segment: HR, HRIS, Human Resources