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Renewals Specialist

Date: Jun 23, 2022

Location: Trenton, NJ, US, 08601

Company: Houghton Mifflin Harcourt

Job Requisition ID: 17868

Additional Locations: Fully remote;

Who We Are:

HMH is a learning technology company committed to delivering connected solutions that engage learners, empower educators, and improve student outcomes. As a leading provider of K–12 core curriculum, supplemental and intervention solutions, and professional learning services, HMH partners with educators and school districts to uncover solutions that unlock students' potential and extend teachers' capabilities. HMH serves more than 50 million students and 4 million educators in 150 countries.

What you’ll do:

The Renewals Specialist is responsible to protect the re-occurring revenue stream within the HMH organization by increasing renewal rates and boosting customer retention.  Through effective collaboration with multiple Account Executives, Sales Managers & Directors, the Renewals Specialist is responsible for managing renewal opportunities in their assigned territory. The Renewals Specialist will successfully communicate to the customer on renewing and expanding the necessary licenses for student and teacher access to achieve sales and profit objectives.

Working in Customer Success, the Renewals Specialist will be responsible for the following primary duties:

  • Develop account strategies and territory plans to achieve assigned revenue goals while building long-lasting client relationships
  • Strategically plan renewal sales calls by outlining objectives and action steps. Clearly communicate to customers the benefits and features of retaining and expanding the program
  • Demonstrate awareness of account history, the processes, and procedures specific to each district, and the key issues for each account
  • Respond to customer requests with appropriate timeliness and concern; Develop professional credibility and trust with the customer
  • Compile data from multiple systems and translate to customer in a clear and concise manner
  • Forecast and track key metrics within regularly
  • Transition programs to a Subscription service to safeguard program usage
  • Serve as lead contact for renewals business and partner with colleagues on renewal opportunities as appropriate
  • Proactively prepare cost proposals and work with internal teams to improve data accuracy
  • Works independently and as part of a team to achieve results


What you’ll need:

  • Bachelor's degree or equivalent experience
  • Minimum 3 years' sales experience with a proven track record in meeting quota
  • Ability to communicate and interact with employees and customers at all levels, including the ability to give clear precise instructions that are readily understandable by non-technical users
  • Highly organized, self-directed, and process-orientated with the ability to direct multiple projects simultaneously
  • Detail oriented, with strong organizational skills
  • Excellent active listening and communication skills



Preferred but not necessary:


  • Educational/Technology sales experience is desirable
  • Proficient in MS Office and CRM Software
  • Gainsight Experience a Plus



How We Work (Competencies)


  • Values Differences
  • Nimble Learning
  • Cultivates Innovation
  • Action Oriented



Physical Requirements

Working conditions consist of a normal office environment. Work is primarily sedentary and requires extensive use of a computer and involves sitting for periods of approximately four hours. Work may require occasional standing, walking, kneeling, and reaching. Must be able to lift 10 pounds occasionally and/or negligible amount of force frequently. Requires visual acuity and dexterity to view, prepare, and manipulate documents and office equipment including personal computers. Requires the ability to communicate with internal and/or external customers and travel up to 10% of the time.



Benefits and Salary Range


Salary range:  $40,000-$50,000 plus bonus plan


Benefits - See Career Page Careers at Houghton Mifflin Harcourt Publishing Company (

Houghton Mifflin Harcourt is a global learning company dedicated to changing people’s lives by fostering passionate, curious learners. As a leading provider of pre-K–12 education content, services, and cutting-edge technology solutions across a variety of media, HMH enables learning in a changing landscape. HMH is uniquely positioned to create engaging and effective educational content and experiences from early childhood to beyond the classroom.  HMH serves more than 50 million students in over 150 countries worldwide, while its award-winning children's books, novels, non-fiction, and reference titles are enjoyed by readers throughout the world.

For more information, visit  

Houghton Mifflin Harcourt is an equal employment opportunity employer and participates in E-Verify. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of gender, race/ethnicity, gender identity, sexual orientation, protected veteran status, disability, or other protected group status.

Nearest Major Market: Trenton
Nearest Secondary Market: Philadelphia

Job Segment: Book Publishing, Media Publishing, Curriculum, Publishing, Education