Share this Job

Change Manager

Apply now »

Date: Jan 24, 2019

Location: Boston, MA, US, 02110

Company: Houghton Mifflin Harcourt

Job Requisition ID: 14227

Additional Locations: 

The Organization

Houghton Mifflin Harcourt is a global learning company with the mission of changing people's lives by fostering passionate, curious learners. Among the world's largest providers of pre-K-12 education solutions, HMH combines cutting-edge research, editorial excellence and technological innovation to improve teaching and learning environments and solve complex literacy and education challenges. HMH's interactive, results-driven education solutions are utilized by 50 million students in over 150 countries, and its renowned and awarded novels, non-fiction, children's books and reference works are enjoyed by readers throughout the world. For more information, visit

The Information Technology organization is transforming to realize our mission: Become a leader in HMH’s digital transformation, and as a strategic partner, innovate and deliver highest value, competitive advantage solutions across all corporate and business functions. Our ambition is to be a digital leader through innovation and develop and deliver leading edge technology such as robotic process automation and artificial intelligence to solve some of HMH’s greatest operational business challenges.  Our professionals will have business relevant skills to connect our HMH partners to technologies that propel the businesses to deliver the greatest value for HMH and our customers.  We are building a team of IT professionals with an insatiable appetite to learn, a relentless focus on customer service, a technological curiosity toward future possibilities, and a creativity in solving business challenges with leading technologies.  Our team will find ways to work together, create a sense of community where it’s safe to take risks and learn together, develop our careers, and all have an opportunity to work on new technologies.  We will work together, learn together and have fun together. As a team, we will lead HMH’s digital transformation.

External Job Title - Change Manager

The Change Manager reports directly to the Change Management Director.  The primary responsibilities include supporting the implementation of the IT Organizational change managment strategies as well as developing the plans that will maximize employee adoption and usage and minimize resistance to change. Change management activities will span core organizational change, communications, engagement, training, readiness, and user adoption activities. This individual will focus on the people side of the change and identifying the behaviors necessary to adopt to program & project changes within the IT organization as well as the user experience for IT-driven changes impacting other HMH employees. This position is located in Boston, Massachusetts.

Duties & Responsibilities include:

Working with the Change Management team and other IT & HMH resources define, develop, and execute end-to-end change management detailed plans to drive employee adoption, deliver a positive change experience, and drive benefits realization of intended outcomes for the IT organization. Additional key responsibilities include:

Contribute to thought leadership in the areas of change management within leading digital IT organizations

Collaborate in the creation of strategies to address managing change within the organization, within programs and within projects in the IT organization.

Collaborate in the creation of methodologies and tools that will be adaptable to the portfolio of projects.

Apply change management expertise, process and tools to create an effective change plan

Influence and participate in the design, development, and management of change communications

Conduct change impact analyses and mitigation plans to facilitate the changes

Assess organizational change readiness and adoption abilities as it relates to the projects and other initiatives in the IT organization

Identify and manage stakeholders, conduct stakeholder analysis and create stakeholder management and engagement plans

Assist in the design, development and execution of end-to-end training strategy and plan including conducting training needs analysis, curriculum development, content development and training delivery

Support project teams in integrating change management activities into project plans

Coach various levels of the organiztion in helping them fulfill the role of change agent

Able to anticipate potential resistance and prepare risk mitigation tactics as necessary

Work collaboratively with various teams to achieve common goals

Desired Skills and Experience:

This person is a self-motivated individual who works collaboratively to deliver innovative yet practical solutions to complex IT-related changes by designing and executing tailored change management approach and detailed plans for delivery and adoption. This individual should possess:

Understanding of how people experience a change and how to guide employees through the change curve

Expertise in change management principles, methodologies, tools and execution

Ability to work in ambiguous situations while helping drive others to a common goals

Effective communication skills, both verbal and written

Training development experience including web-based learning systems (e.g., Captivate, Articulate)

Experience with adult learning principles and innovate learning strategies

Active listening skills and ability to relay messages back to the speaker to demonstrate understanding

Ability to explain complex concepts in a clear and concise way to various levels in the organization as well as other stakeholders

Must be adaptable and flexible to quickly respond to changing needs and priorities

5+ years of experience in organizational change management, preferably in an IT environment

Large scale organizational change management experience, ideally with IT integration efforts

Related undergraduate degree or related experience


Physical Requirements:

Might be in a stationary position for a considerable time (sitting and/or standing)

The person in this position needs to move about inside office to access file cabinets, office machinery, etc.

Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer

Must be able to collaborate with colleagues via face to face, conference calls, and online meetings






Houghton Mifflin Harcourt is committed to a comprehensive policy of Equal Opportunities and we aim to create a workplace which provides for equal opportunities for all employees and potential employees


Houghton Mifflin Harcourt (NASDAQ:HMHC) is a global learning company dedicated to changing people’s lives by fostering passionate, curious learners. As a leading provider of pre-K–12 education content, services, and cutting-edge technology solutions across a variety of media, HMH enables learning in a changing landscape. HMH is uniquely positioned to create engaging and effective educational content and experiences from early childhood to beyond the classroom.  HMH serves more than 50 million students in over 150 countries worldwide, while its award-winning children's books, novels, non-fiction, and reference titles are enjoyed by readers throughout the world.

For more information, visit  

Houghton Mifflin Harcourt is an equal employment opportunity employer and participates in E-Verify. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of gender, race/ethnicity, gender identity, sexual orientation, protected veteran status, disability, or other protected group status.

Nearest Major Market: Boston

Job Segment: Change Management, Curriculum, Manager, Curriculum Development, Management, Education, Publishing