Delivery Lead I (LOB)

HMH is a learning technology company committed to delivering connected solutions that engage learners, empower educators and improve student outcomes. As a leading provider of K–12 core curriculum, supplemental and intervention solutions, and professional learning services, HMH partners with educators and school districts to uncover solutions that unlock students’ potential and extend teachers’ capabilities.

HMH serves more than 50 million students and 4 million educators in 150 countries. For more information, visit www.hmhco.com

Job Title: Delivery Lead:  Level I, Development Delivery and Planning, Core Solutions

Location: Remote 

Day in the Life:

As a Delivery Lead within the Core Solutions Business of HMH, you will manage the delivery of solutions to HMH customers. You will collaborate and coordinate with development teams, leveraging Lean Agile and project management skills to develop and release digital-first solutions that solve specific market problems in the Ed Tech sphere, with a focus on helping teachers and enhancing student outcomes.

With guidance and coaching, you will serve either as a Delivery Lead/ Scrum Master or Delivery Lead on a cross-functional Scrum team responsible for delivering content solutions. You will use agile and project management methodologies to encourage the team to discover, test, develop, deliver, and optimize delivery solutions in various media formats online and in print. You will also manage vendors, SOWs, Jira tickets, stories, push content to platform environments and oversee bug triage and resolution.

Delivery Lead Expectations:

·       Understand Project Scope: Define project scope, manage deliverables, resources, and communication. Support the development team to focus on the customer and work flexibly within and across teams.

·       Focus on Results: Understand the product backlog and priorities. Track and manage schedules, interdependencies, deliverables, bugs, and customer issues using tools such as MS Office, Jira, SmartSheet, Miro and Content Management Systems. Ensure status, risks, and issues are managed and communicated. 

·       Build knowledge and understanding of the toolset used to create and manage the content such as Plankton, CMS, PMC, etc. 

·       Build knowledge and ability to comfortably interact with and troubleshoot issues on the customer facing program by understanding the formats content can be delivered to customers in and how they relate to each other (XML, PDF, HTML, PPT, annos-on, annos off). 

·       Build knowledge and understanding of content development workflow steps and who does these steps, to gain production efficiencies and define dependencies, critical path and to unblock roadblocks. 

·       Provide Project Status Support: Facilitate project updates and communication from the delivery and Scrum team to stakeholders. Track decisions and actions, ensuring they are understood at appropriate organizational levels. Apply agile thinking to ensure high-quality work and participate in retrospectives to identify solutions to problems.

·       Support Project Documentation: Collaborate with internal and external teams to meet requirements for information and data management, vendor management, quality management, and release management. Complete required reports accurately and on time and present updates to relevant stakeholders.

·       Communicate Effectively: Provide clear, direct, accurate, and professional communication. Use Agile and Scrum techniques to uncover potential risks and work with teams to mitigate. Present issues and risks with proposed solutions in a timely manner. Escalate issues as needed for conflict resolution and effective change management to relevant stakeholders. 

·       Represent the Development Delivery and Planning Team: Act as a representative for the department. Advocate for process improvement and positive change initiatives. Work with peers to enhance engagement and the understanding of business goals. Collaborate with your manager to achieve personal and professional growth. 

·       Embody HMH's Values: Share and embody HMH's values of Trust, Justice, Learning, Courage, and Ownership.

Key Stakeholders/Collaborators

•       Development Delivery and Planning (DDP) Leadership and Peers

•       Tech Development Management (TDM) Team

•       Scrum Team Members: Learning Experience (LXD), Design Experience (PXD), Quality Assurance, and Assorted Specialist Service Teams 

•       HMHOPS - Operational Excellence

•       Product Management & Strategy

•       Learning Experience Design

•       Technical Services Group (TSG)

Definition of Success

•       Iterative deliveries of solutions that meet market problem needs on time and budget as measured by product sales, customer testimonials, and platform usage data and confirmation from direct manager that expectations have been met.

•       Successful delivery of products or projects as outlined in relevant OKRs, providing evidence of specific individual contribution.

•       Meeting goals as measured by team surveys/retrospectives and other means of team feedback.

•       Demonstration of evidence to support individual development goals.

Minimum Years of Experience

2 years

Degree Required

Bachelor's degree or equivalent in business or relevant technical field preferred

Skills Required

•       Experience of working to strict deadlines in a fast-paced environment.

•       Organizational skills and experience of working with multi-disciplined and multi-location teams, running multiple projects simultaneously

•       Experience with Lean/Agile/Scrum preferred, Scrum Master certification desirable

•       Proficiency in MS Office Suite, SmartSheet, JIRA, similar tools used for planning and communication with digital product development

•       Strong verbal, written, presentation, facilitation and interpersonal communication skills

•       Familiar with a variety of publishing and technology industry concepts, practices and procedures, and a strong desire to learn more 

•       Ability to understand, support, motivate and coach team members in a remote working environment

•       Strong attention to both detail and deadlines, and a focus on task completion

•       Aptitude for problem-solving

•       Tech savvy, familiar with technology and comfortable using tools.

Skills Preferred

•       Experience as delivery lead or project manager developing technology products within the educational technology or publishing industry

How We Work (Competencies)

•       Exhibits Organizational Savvy

•       Applies Business Insight

•       Builds Excellent Teams

•       Collaborates

•       Focus on Customers

•       Values Differences 

Physical Requirements:

·       Might be in a stationary position for a considerable time (sitting and/or standing)

·       Constantly operate a computer

·       Must be able to collaborate with colleagues via face to face, conference calls, and online meetings

Benefits and Salary Range:

Salary Range - $55,000 to $68,000.  Our salary ranges are based on national averages.  We have wide ranges so we can be flexible and determine compensation based on a number of factors including the candidate’s skills, experience, education, and location. 

Our Culture and Benefits - https://careers.hmhco.com/culture_benefits

Application Deadline: 

The application window for this position is anticipated to close on May 25, 2026. We encourage you to apply as soon as possible. The posting may be available past this date but is not guaranteed. 

HMH is fully committed to Equal Employment Opportunity and to attracting, retaining, developing and promoting the most qualified employees without regard to race, gender, color, religion, sexual orientation, family status, marital status, pregnancy, gender identity, ethnic/national origin, ancestry, age, disability, military status, genetic predisposition, citizenship status, status as a disabled veteran, recently separated veteran, Armed Forces service medal veteran, other covered veteran, or any other characteristic protected by federal, state or local law. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity. We actively participate in E-Verify.