Manager of DevOps Engineering

HMH is a learning technology company committed to delivering connected solutions that engage learners, empower educators and improve student outcomes. As a leading provider of K–12 core curriculum, supplemental and intervention solutions, and professional learning services, HMH partners with educators and school districts to uncover solutions that unlock students’ potential and extend teachers’ capabilities.

HMH serves more than 50 million students and 4 million educators in 150 countries. For more information, visit www.hmhco.com

Who We Are

HMH is a learning technology company committed to delivering connected solutions that engage learners, empower educators, and improve student outcomes. As a leading provider of K–12 core curriculum, supplemental and intervention solutions, and professional learning services, HMH partners with educators and school districts to uncover solutions that unlock students' potential and extend teachers' capabilities. HMH serves more than 50 million students and 4 million educators in 150 countries.

What you will do:

As a Manager within the DevOps Department, you will play a critical role as a hands-on technical leader while driving operational excellence and innovation. You will be responsible for the following key duties:

Leadership and Team Management

• Lead, mentor, and grow a team of DevOps developers and support engineers, ensuring high levels of internal customer satisfaction and cost-effective service delivery.
• Manage and foster a culture of accountability, collaboration, and continuous improvement while driving technical excellence across the team.
• Attract, recruit, coach, and retain top talent within DevOps teams to meet current and future organizational goals.

Technical Responsibilities and Accountability

• Actively contribute as a hands-on technical leader, guiding and participating in critical infrastructure activities, including cloud management, system automation, and CI/CD pipeline development.
• Take ownership of DevOps problem & demand management, responding to and prioritizing planned and unplanned cloud infrastructure demands, incidents, and issues. Partner closely with Infra Engineering, engineering teams, product teams, and SRE teams.
• Oversee and ensure the reliability of Cloud and non-Cloud infrastructure including:
• Infrastructure for both current and legacy systems.
• Compliance & Auditing, patching, user access management, and OS/software updates and deprecation.
• Partner with cross-functional teams to develop reliable, scalable, and highly available infrastructure solutions, driving a focus on security and operational excellence.

Hands-on Delivery and Innovation

• Direct and guide the team to:
• Leverage deep technical expertise to analyze and improve existing infrastructure, identifying and addressing systemic issues and bottlenecks.
• Prioritize and resolve critical incidents, driving root cause analysis and implementing long-term solutions.
• Enable and support self-serve code and configuration deployments for engineering teams by building, maintaining, and enhancing the right tools and automation processes.
• Take ownership of designing and implementing robust cloud infrastructure solutions with a focus on AWS, ensuring reliability, security, and performance at scale.
• Troubleshoot and resolve complex server, application, and performance issues, working closely with Agile development teams and business stakeholders to minimize disruptions.

Operational Excellence and Continuous Improvement

• Drive the adoption of best practices in CI/CD pipelines, Infrastructure as Code (IaC), and monitoring/observability tools.
• Optimize cloud infrastructure costs, performance, and availability by leveraging data-driven decision-making and automation.
• Lead key initiatives to modernize infrastructure processes, tooling, and platforms to support business agility and scalability.
• Champion a DevOps culture across the organization, fostering collaboration between development, operations, and other key stakeholders.

Who you are:

• A proven leader with experience managing DevOps teams in complex cloud and on-prem environments.
• A hands-on technical manager with expertise in AWS, CI/CD pipelines, IaC (e.g., Terraform, CloudFormation), containerization (Docker, Kubernetes), and automation tools.
• Passionate about driving operational excellence and delivering solutions that improve scalability, efficiency, and reliability.
• A strong problem solver who thrives in high-pressure situations and can effectively prioritize and resolve complex issues.
• Collaborative and customer-focused, with the ability to work seamlessly across teams and drive alignment.

What you’ll need:

• 8+ years of relevant experience on DevOps
• At least 2 years of people management experience
• Experience managing & collaborating with global & co-located team members
• Technical experience and understanding in a variety of technologies, including:
• Cloud & Infrastructure: AWS (EC2, IAM, EKS, etc.), Terraform Enterprise, Docker, Kubernetes, Aurora, Mesos, HashiCorp Vault & Consul.
• Monitoring & Observability: Datadog, Grafana, Prometheus.
• APIs & Frameworks: Apollo, Hasura, GraphQL.
• Software & Microservices: Spring, Java, NodeJS, React, Koa, Express.js.

The Information Technology organization is transforming to realize our mission: Become a leader in HMH’s digital transformation, and as a strategic partner, innovate and deliver highest value, competitive advantage solutions across all corporate and business functions. Our ambition is to be a digital leader through innovation and develop and deliver leading edge technology such as robotic process automation and artificial intelligence to solve some of HMH’s greatest operational business challenges. Our professionals will have business relevant skills to connect our HMH partners to technologies that propel the businesses to deliver the greatest value for HMH and our customers.

We are building a team of IT professionals with an insatiable appetite to learn, a relentless focus on customer service, a technological curiosity toward future possibilities, and a creativity in solving business challenges with leading technologies. Our team will find ways to work together, create a sense of community where it’s safe to take risks and learn together, develop our careers, and all have an opportunity to work on new technologies. We will work together, learn together and have fun together. As a team, we will lead HMH’s digital transformation.