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Associate Content Specialist

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Date: Dec 5, 2018

Location: Miami, FL, US, 33101

Company: Houghton Mifflin Harcourt

Job Requisition ID: 14756

Additional Locations: Houston, Texas, Corpus Christi, Texas, San Antonio, Texas, El Paso. Texas, Dallas, Texas, Harlingen, Texas, Tucson, Arizona, Phoenix, Arizona, Los Angeles, California, San Diego, California, San Francisco, California, Santa Barbara, California, Denver, Colorado, Atlanta, Georgia, New Orleans, Louisiana, Orlando, Florida, Panama City, Florida, Oklahoma, City, Oklahoma, Albuquerque, New Mexico, Salt Lake City, Utah, Las Vegas, Nevada, Kansas City, Missouri.

Purpose of the Role:  Associate Content Specialists are responsible for the delivery of tailored pre-sales presentations to customers in collaboration with sales and Getting Started training sessions during the Back to School season.  Associate Content Specialists are responsible for learning 1) sales presentations, 2) Getting Started training presentations, and 3) subject matter expertise for a suite of HMH products and services.

Job Responsibilities:

  • To deliver pre-sales webinars tailored to customer and sales needs for small and mid-sized accounts.
  • To deliver pre-sales customer presentations tailored to customer and sales needs for small and mid-sized accounts.
  • To deliver Getting Started trainings tailored to customer and sales needs.
  • To customize the sales message with awareness of customer needs, campaign issues, and competitive knowledge in collaboration with a CSG manager or director.
  • To learn two or more, subject area suites of programs plus services (i.e. math and science) as requested.
  • To learn Getting Started trainings as requested.
  • To complete SFDC forms, evaluations, and reports as required.
  • To demonstrate understanding of assigned disciplines including core and supplemental products as well as technology associated with such products.
  • To work with Account Executives, CSG managers, and Service managers to understand client needs and transfer this knowledge to pre-sales, sales, and post-sales presentations.
  • To appropriately adjust presentations to the needs and responses of the audience.
  • To handle customer questions and overcomes objections.
  • To demonstrate product knowledge to position products in a way that reflects product strengths while aligning with market issues, curriculum trends, and customer needs.
  • To utilize knowledge of competitors’ products to enhance product positioning.

To communicate information regarding customer needs to the Account Executive and manager in order to capitalize on sales opportunities and position product effectively.

Core Competency Group:

  • Content specialist


  • Bachelor's Degree is a minium with graduate degree preferred.
  • Five years of K-12 teaching experience in a subject area relevant to the position.
  • Highly effective presentation skills.
  • Digital literacy a requirement.
  • Excellent communication skills.
  • Collaboration skills.
  • Highly organized and able to transfer strategies into actions that deliver results.
  • Able to use MS Office Suite and Go To Meeting tools.
  • Ability to work irregular hours, including weekends, and travel extensively up to 80% – driving and flying. 
  • Lift and move up to 50 lbs on a regular basis.
  • Valid driver's license and clear driving record.
  • Must be Bilingual -Spanish
  • Must have experience teaching the English Language
  • Must be comfortable traveling internationally: Latin America, Middle East, Saudi Arabia, Asia
  • Must be comfortable in different cultures
  • Must be flexible

Houghton Mifflin Harcourt (NASDAQ:HMHC) is a global learning company dedicated to changing people’s lives by fostering passionate, curious learners. As a leading provider of pre-K–12 education content, services, and cutting-edge technology solutions across a variety of media, HMH enables learning in a changing landscape. HMH is uniquely positioned to create engaging and effective educational content and experiences from early childhood to beyond the classroom.  HMH serves more than 50 million students in over 150 countries worldwide, while its award-winning children's books, novels, non-fiction, and reference titles are enjoyed by readers throughout the world.

For more information, visit  

Houghton Mifflin Harcourt is an equal employment opportunity employer and participates in E-Verify. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of gender, race/ethnicity, gender identity, sexual orientation, protected veteran status, disability, or other protected group status.

Nearest Major Market: Miami

Job Segment: Curriculum, Education, Publishing