Developer- Conga & Gainsight (Salesforce)

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Date: Dec 5, 2023

Location: Pune, MH, IN

Company: Houghton Mifflin Harcourt

Job Title: Conga and Gainsight Developer


Job Description:
The Conga and Gainsight Developer will be an active member of our Corporate Functions team and serve as a development resource for our rapidly growing team. This includes Enhancements, Break Fix, Tech Debt cleanup and project support on these platforms. The individual in this role will work closely with other IT teams, business and functional leaders, and subject matter experts to ensure all project activities are performed to a high degree of quality, meets practice and standards expectations, and ensures delivery in a timely fashion. A blend of technical and problem-solving skills and value-to-business mindset would be an advantage for this role.

Essential Duties and Responsibilities:

· Develop against both the Conga and Gainsight applications and support users from multiple
business functions across HMH

· Ensure application development follows code standards
· Identify technical issues that may arise with the implementation of a solution and recommend fixes to address those issues
· Project activities will involve deployment responsibilities, along with support for these platforms
· Participate in Agile squads and ensure related the deployment activities follows
controls process

· Maintain a holistic view of all business systems, to understand
technical impacts with regards to configuration, workflow and reporting

· Contribute to ongoing improvements in the value delivered by the IT team
· Adhere to quality standards, pertinent regulatory requirements, and to departmental
policies, practices and procedures

· Address tech debt and make sure we define and enforce process to keep the
platform aligned to best practice and standards

· Perform all other related duties as assigned

· 3+ years of either Conga or Gainsight development experience (Willing to train on second application if needed)
· Ability to manage integrations across multiple systems that involve bi-directional
data sync, API call limitations, bug fixes etc.

· Familiarity with Testing frameworks and design patterns
· Experience in an Agile organization
· Excellent communication and interpersonal skills
· Ability to work cohesively in a team environment
· Ability to use business acumen to develop solutions to functional and technical
issues and be results driven

· In-depth application troubleshooting skills
· Understanding of regulations applicable to IT applications (GxP, SOX, GDPR)
· Ability to provide feedback to manager, peers and team members
· Creative and analytical thinker with strong problem-solving skills
· A strong sense of customer service, with proven experience in a similar role
· In depth application troubleshooting skills.



PD1 or App Builder or Relevant Conga Certification





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