We are looking for a highly skilled Senior Salesforce Administrator/Developer with 5–8 years of experience to manage, optimize, and enhance our Salesforce platform. The ideal candidate will have strong expertise in Salesforce administration, declarative development, and a solid understanding of the Salesforce ecosystem, including Sales Cloud and Service Cloud.

Key Responsibilities

• Manage user accounts, roles, profiles, permissions, and licenses across Sales, Marketing, and Support teams.
• Configure and maintain page layouts, record types, automation rules, flows, and validation rules.
• Handle data imports, exports, cleansing, and deduplication using tools like Data Loader or Data Import Wizard.
• Maintain system security, permissions, roles, and access controls to safeguard sensitive data.
• Bot development and enhancements, including chatbot workflows and automation.
• Work on Connected Apps configuration and management.
• Design and implement complex Flows for advanced business processes.
• Support Salesforce integrations with marketing automation platforms and other systems.
• Maintain campaign structures, lead routing, and engagement tracking.
• Collaborate with stakeholders through multiple business calls, ensuring clear requirement gathering and solution alignment.
• Support customer service environments using chat/messaging platforms and implement Knowledge Articles.
• Train end users, create documentation, and promote Salesforce best practices to drive adoption.
• Enforce data security, backup procedures, and role-based access control in compliance with company and regulatory requirements.

Required Qualifications

• 5+ years of experience as a Salesforce Administrator in a multi-departmental environment.
• Strong understanding of Salesforce Sales Cloud, Service Cloud, and Experience Cloud (PRM a plus).
• Proficiency in Salesforce Flow, Process Builder, and declarative automation.
• Familiarity with Apex Classes, Triggers, Batch Apex, and SOQL (basic coding knowledge is a plus).
• Experience with Salesforce integrations (APIs, middleware, marketing tools).
• Knowledge of Lightning App Builder and Experience Cloud site setup.
• Familiarity with security frameworks and governance in Salesforce.
• Excellent communication skills for stakeholder collaboration and requirement discussions.

Highly Preferred

• Bachelor’s/Master’s degree in Engineering, Computer Science, or equivalent experience.
• Certified Salesforce Administrator (ADM-201) required.
• Advanced Administrator (ADM-211) highly valued.
• Additional certifications such as Sales Cloud, Service Cloud, Platform Developer, CPQ are a plus.
• Experience with Salesforce Service Contracts, Subscriptions, and Entitlements.
• Knowledge of Gearset for DevOps and deployment automation.
• Exposure to AI-powered CRM features (Einstein, GPT, Bots).
• Experience with Salesforce Revenue Cloud Advanced (CPQ).