Sr. Developer - Service Now

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Date: Feb 24, 2024

Location: Pune, MH, IN

Company: Houghton Mifflin Harcourt


Job Title: Service Now Developer


Job Description:
The Service Now Developer will be an active member of our IT Services team and serve as a development resource for our rapidly growing team. This includes Enhancements, Break Fix, Tech Debt cleanup, and project support for Service Now. The individual in this role will work closely with other IT teams, business and functional leaders, and subject matter experts to ensure all project activities are performed to a high degree of quality, meets practice and standards expectations, and ensures delivery in a timely fashion. A blend of technical and problem-solving skills and value-to-business mindset would be an advantage for this role.

Essential Duties and Responsibilities:

· Implement and maintain Service Now integrations and REST API automation

· Automated testing using tools such as ServiceNow Automated Test Framework (ATF)

· Identify Service Now inefficiencies and plan(s) to optimize

· Develop test cases for functional, UAT, and resolution of reported defects

· Gather requirements from Business or other IT contacts

· Work with IT to Implement, populate, and maintain CMDB (CSDM experience is a plus)

· Configuration and maintenance of Service Now IT, Employee, and Creator workflows

· Contribute to ongoing improvements in the value delivered by the IT team

· Adhere to quality standards, pertinent regulatory requirements, and to departmental
policies, practices and procedures

· Address tech debt and make sure we define and enforce process to keep the
platform aligned to best practice and standards




· 3+ years of Service Now Development experience

· Strong knowledge and experience with JavaScript or similar scripting languages

· Strong knowledge and/or certification in ITIL

· Experience with modern UI frameworks like Angular or React
· Ability to manage integrations across multiple systems that involve bi-directional
data sync, API call limitations, bug fixes etc.

· Familiarity with Testing frameworks and design patterns
· Experience in an Agile organization
· Excellent communication and interpersonal skills
· Ability to work cohesively in a team environment
· Ability to use business acumen to develop solutions to functional and technical
issues and be results driven

· In-depth application troubleshooting skills
· Understanding of regulations applicable to IT applications (GxP, SOX, GDPR)
· Ability to provide feedback to manager, peers and team members
· Creative and analytical thinker with strong problem-solving skills
· A strong sense of customer service, with proven experience in a similar role

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