Senior Account Manager, NWEA

Job Requisition ID: 18713

Additional Locations: 

Job Title: Senior Account Manager

Location:  Las Vegas, Field Sales/Remote

Who We Are

NWEA® is a division of Houghton Mifflin Harcourt that supports students and educators through research, assessment solutions, policy and advocacy services, professional learning and school improvement services that fight for equity, drive classroom impact and push for systemic change in our educational communities. For nearly 50 years, NWEA has developed innovative pre-K–12 assessments, including their flagship interim assessment, MAP® Growth™ and their reading fluency and comprehension assessment, MAP® Reading Fluency™. For more information, visit  NWEA.org to learn more.

The Senior Account Manager will work on the Large West regional team. Work would include managing all annual renewals, optimizing account revenue, expanding the number of students being tested by the district, uncovering needs for new products and services, building relationships with district stakeholders, and establishing a long-term plan for Professional Development to increase product use. The Senior Account Manager will work closely with the Account Executives and Partner Success Managers in their region who are responsible for the acquisition of new partners.

Responsibilities

• Responsible for managing and growing existing NWEA customers with schools and districts 
• Be the primary account contact for a portfolio of existing customers.
• Ensure customer loyalty and satisfaction for retention through proactive outreach.  Establish customer communication strategy to uncover needs and resolve issues.
• Achieve renewal and expansion targets as defined by the regional objectives.
• Plan and prioritize new product, expansion, and retention activities in alignment with team and organizational goals, budgets, and timelines.
• Schedule and deliver webinars, introductions, data consultations as well as other sales calls and activities as needed.
• Implement effective processes, procedures, and use of support materials to ensure efficiency and effectiveness in meeting each partner’s unique needs.
• Stay current and knowledgeable about NWEA products and services and the education market, including issues, trends, relevant laws, and competition.
• Inform customers about features and benefits of products and services on a regular and proactive basis using consultative sales process.
• Use Salesforce to manage opportunities and pipeline for renewals, expansions and new products and services.  Keep data accurate, up to date and comprehensive.  Use Salesforce for customer and pipeline reports and to drive activity.
• Present price and terms in accordance with standard procedures and/or contractual requirements.  Accurately process and schedule partner transactions including quotes and orders.
• Travel as needed for internal and external meetings and events, up to 30 - 50%

What you’ll need:

• Minimum bachelor’s degree in education, business or a related field required.
• 3+ years of Account Management experience with proven track record of success and attainment of goal.  Selling experience into the educational market helpful, with demonstrated effective communication and presentation.

• Excellent relationship building skills, with a desire to create a positive experience.
• Experience with NWEA products, services, and implementation preferred.
• Working knowledge of Salesforce.
• Understanding of K-12 education industry and assessment methods desired.

Salary Range - $80K – 90K

Our culture & benefits:  https://careers.hmhco.com/culture_benefits

ABOUT US:
Houghton Mifflin Harcourt is a global learning company dedicated to changing people’s lives by fostering passionate, curious learners. As a leading provider of pre-K–12 education content, services, and cutting-edge technology solutions across a variety of media, HMH enables learning in a changing landscape. HMH is uniquely positioned to create engaging and effective educational content and experiences from early childhood to beyond the classroom.  HMH serves more than 50 million students in over 150 countries worldwide.

For more information, visit http://careers.hmhco.com  

PLEASE NOTE:  
Houghton Mifflin Harcourt is an equal employment opportunity employer and participates in E-Verify. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of gender, race/ethnicity, gender identity, sexual orientation, protected veteran status, disability, or other protected group status.