Senior Account Manager - NWEA

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Date: Feb 1, 2024

Location: US

Company: Houghton Mifflin Harcourt

 

Job Title: Sr. Account Manager

 

Location:  Candidates MUST reside in one of the following states: IA, KS, MO, ND, NE, SD

 

Who We Are

NWEA® is a division of Houghton Mifflin Harcourt that supports students and educators through research, assessment solutions, policy and advocacy services, professional learning and school improvement services that fight for equity, drive classroom impact and push for systemic change in our educational communities. For nearly 50 years, NWEA has developed innovative pre-K–12 assessments, including their flagship interim assessment, MAP® Growth™ and their reading fluency and comprehension assessment, MAP® Reading Fluency™. For more information, visit  NWEA.org to learn more.

 

What you’ll do:

The Senior Account Manager position is responsible for managing and growing a targeted group of existing NWEA customers (Partners) by building long-term relationships and adding value to the Partner.  Working on a regional team, led by a Director, their focus is to ensure Partner retention and satisfaction, and to drive increased use of NWEA Products and Services to improve our Partners ability to help all kids learn.  As the key contact for our Partners, we value responsiveness and listening to our Partners to increase the value of the relationship with NWEA and to build their loyalty and satisfaction. The Senior Account Manager will work closely with the Account Executives in their region who are responsible for the acquisition of new partners. It is expected that Account Managers and Account Executives reside in or in close proximity of the assigned region.

 

As the account owner, the Senior Account Managers’ key areas of work include managing all annual renewals, optimizing account revenue, expanding the number of students being tested by the district, uncovering needs for new products and services, building relationships with district stakeholders, and establishing a long-term plan for Professional Development to increase the use and value of their relationship with NWEA.   Account Managers will work with the extended NWEA organization, including Marketing and Support to ensure the needs of our Partners are met.  Other responsibilities include providing product Webinars, data coaching, resolving Partner issues, supporting Account Executives in acquiring new accounts and expanding Partner understanding of the value of NWEA products and services.

 

Responsibilities

 

  • Be the primary account contact for a portfolio of existing customers.
  • Ensure customer loyalty and satisfaction for retention through proactive outreach.  Establish customer communication strategy to uncover needs and resolve issues.
  • Achieve renewal and expansion targets as defined by the regional objectives.
  • Plan and prioritize new product, expansion, and retention activities in alignment with team and organizational goals, budgets, and timelines.
  • Schedule and deliver webinars, introductions, data consultations as well as other sales calls and activities as needed.
  • Implement effective processes, procedures, and use of support materials to ensure efficiency and effectiveness in meeting each partner’s unique needs.
  • Stay current and knowledgeable about NWEA products and services and the education market, including issues, trends, relevant laws, and competition.
  • Inform customers about features and benefits of products and services on a regular and proactive basis using consultative sales process.
  • Use Salesforce to manage opportunities and pipeline for renewals, expansions and new products and services.  Keep data accurate, up to date and comprehensive.  Use Salesforce for customer and pipeline reports and to drive activity.
  • Present price and terms in accordance with standard procedures and/or contractual requirements.  Accurately process and schedule partner transactions including quotes and orders.
  • Travel as needed for internal and external meetings and events, up to 50%.

 

What you’ll need:

 

  • Minimum bachelor’s degree in education, business or a related field required.
  • 5-10 years of Account Management experience with proven track record of success and attainment of goal. 
  • Selling experience into the educational market helpful, with demonstrated effective communication and presentation.
  • Extensive account management and sales experience, including experience selling to the educational market, with demonstrated effective communication, presentation, and professional relationship building skills.
  • Excellent relationship building skills, with a desire to create a positive experience.
  • Experience with NWEA products, services, and implementation preferred.
  • Working knowledge of Salesforce.
  • Understanding of K-12 education industry and assessment methods desired.

 

Benefits and Salary Range

 

Salary Range: $85-$100K + commissions

Our culture & benefits:  https://careers.hmhco.com/culture_benefits

 

Application Deadline:

The application window for this position is anticipated to close on 2/23/24. We encourage you to apply as soon as possible. The posting may be available past this date but is not guaranteed.

Houghton Mifflin Harcourt (HMH) is fully committed to Equal Employment Opportunity and to attracting, retaining, developing and promoting the most qualified employees without regard to race, gender, color, religion, sexual orientation, family status, marital status, pregnancy, gender identity, ethnic/national origin, ancestry, age, disability, military status, genetic predisposition, citizenship status, status as a disabled veteran, recently separated veteran, Armed Forces service medal veteran, other covered veteran, or any other characteristic protected by federal, state or local law. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity. We actively participate in E-Verify.


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