Assoc Business Solutions Mgr

HMH is a learning technology company committed to delivering connected solutions that engage learners, empower educators and improve student outcomes. As a leading provider of K–12 core curriculum, supplemental and intervention solutions, and professional learning services, HMH partners with educators and school districts to uncover solutions that unlock students’ potential and extend teachers’ capabilities.

HMH serves more than 50 million students and 4 million educators in 150 countries. For more information, visit www.hmhco.com

The Data & Analytics Analyst will support HMH’s enterprise data and analytics initiatives across customer-facing teams including Sales, Marketing, Customer Success, Professional Services, Customer Support, Finance, and Revenue Operations.

This role will be responsible for building and maintaining data pipelines, transforming and modeling data, and developing dashboards that enable business teams to make data-driven decisions. The ideal candidate should have strong technical skills across modern data platforms and BI tools, along with a solid understanding of Salesforce CRM data structures, financial reporting, and customer lifecycle analytics.

Key Responsibilities

• Build and maintain ETL/ELT pipelines using Snowflake, dbt, Informatica, and SQL.
• Manage data ingestion from Salesforce and other business systems.
• Build and maintain data models and marts for reporting and analytics.
• Develop dashboards using Tableau, Power BI, CRM Analytics, and Tableau Pulse.
• Partner with Revenue Operations, Finance, Sales, Marketing, and Customer Success teams.
• Support KPI development, funnel reporting, retention analytics, and financial reporting.
• Ensure data quality, governance, and reporting consistency.
• Maintain documentation and participate in Agile delivery processes.

Required Qualifications

• 2–5 years of experience in data analytics, BI, or data engineering roles.
• Strong SQL skills.
• Hands-on experience with Snowflake.
• Experience with dbt.
• Experience with Informatica or equivalent ETL tools.
• Experience working with Salesforce data.
• Dashboard development experience in Tableau or Power BI.
• Strong communication and stakeholder management skills.

Preferred Qualifications

• Experience with Salesforce Service Cloud.
• Experience with Gainsight.
• Python or R knowledge.
• Finance analytics experience.
• SaaS/customer lifecycle analytics experience.
• Relevant certifications in Snowflake, Tableau, or dbt.

The Information Technology organization is transforming to realize our mission: Become a leader in HMH’s digital transformation, and as a strategic partner, innovate and deliver highest value, competitive advantage solutions across all corporate and business functions. Our ambition is to be a digital leader through innovation and develop and deliver leading edge technology such as robotic process automation and artificial intelligence to solve some of HMH’s greatest operational business challenges. Our professionals will have business relevant skills to connect our HMH partners to technologies that propel the businesses to deliver the greatest value for HMH and our customers.

We are building a team of IT professionals with an insatiable appetite to learn, a relentless focus on customer service, a technological curiosity toward future possibilities, and a creativity in solving business challenges with leading technologies. Our team will find ways to work together, create a sense of community where it’s safe to take risks and learn together, develop our careers, and all have an opportunity to work on new technologies. We will work together, learn together and have fun together. As a team, we will lead HMH’s digital transformation.