Sr Delivery Lead (Salesforce)

HMH is a learning technology company committed to delivering connected solutions that engage learners, empower educators and improve student outcomes. As a leading provider of K–12 core curriculum, supplemental and intervention solutions, and professional learning services, HMH partners with educators and school districts to uncover solutions that unlock students’ potential and extend teachers’ capabilities.

HMH serves more than 50 million students and 4 million educators in 150 countries. For more information, visit www.hmhco.com

Duties & Responsibilities:  

Program Manager Duties & responsibilities include, but are not limited to:

1. Program Leadership & Governance

• Own and execute the Salesforce Sales Cloud, Service Cloud, and Revenue Cloud Advanced program, aligning CoE capabilities with business and IT strategy.
• Establish program management governance, project milestones, resource allocation, risk mitigation strategies, and budget tracking.
• Partner with sales, service, revenue operations, IT, and customer‑facing teams to gather requirements and translate them into scalable solutions.

2. Scope & Delivery Management

• Project Lifecycle Ownership: Drive Salesforce implementation, enhancement, and integration projects from kickoff through post-launch support.
• Scope & Schedule Control: Define project scope, deliverables, project plans, and critical path items to ensure on-time, on-budget delivery.
• Ensure adherence to Agile delivery practices and Organizational PMO standards.
• Backlog & Sprint Facilitation: Lead Agile/Scrum ceremonies (daily standups, sprint planning, backlog grooming, and retrospectives) or manage waterfall schedules depending on project delivery style.

3. Technical & Business Alignment

• Requirement Gathering: Collaborate with business analysts, admins, and developers to translate business processes into clear user stories and functional requirements.
• Solution Validation: Work with Salesforce Architects and Leads to ensure proposed technical solutions align with business objectives without creating unnecessary technical debt.
• Integration Coordination: Manage delivery timelines for third-party integrations (e.g., Informatica, Snowflake, ERPs, Eloqua, DocuSign, etc.) connected to the Salesforce ecosystem.

4. Team & Stakeholder Coordination

• Cross-Functional Coordination: Act as the primary bridge between business stakeholders (Sales, Service, Marketing) and the technical delivery team (Admins, Developers, QA).
• Resource Management: Assign tasks, remove blockers for developers/admins, and manage capacity planning.
• Vendor Management: Coordinate with external Salesforce implementation partners or SI consultants to keep external deliverables on track.

5. Quality Assurance & Change Management

• UAT & Testing: Coordinate Unit Testing, System Integration Testing (SIT), and User Acceptance Testing (UAT) to ensure features meet acceptance criteria before deployment.
• Release Management: Oversee deployment schedules, sandbox management strategies, and production cutovers.
• Adoption & Training: Partner with change management leads or business managers to design training materials, release notes, and end-user onboarding programs.

6. Risk Management & Reporting

• Status Reporting: Maintain clear project dashboards, key health metrics, and status reports (budget burn rate, milestone progress) for leadership.
• Issue & Risk Mitigation: Proactively identify, track, and resolve project risks, dependencies, and scope creep before impact delivery.

7. Continuous Improvement

• Identify opportunities to improve delivery processes and operational efficiency.
• Drive Agile maturity across the teams.
• Implement best practices in estimation, planning, reporting, and execution.
• Promote a culture of accountability, ownership, and continuous learning.

What you will need:

Required 

• 8+ years Salesforce Program/Project Management experience leading large-scale Salesf     orce implementations or transformations.
• Proven track record of managing multi-cloud Salesforce environments (e.g., Sales Cloud, Service Cloud, Experience Cloud, Revenue Cloud/CPQ).
• Hands-on experience with Agile/Scrum delivery methodologies (PMI-ACP, CSM, or SAFe certification is a plus).
• Strong understanding of Salesforce architecture, capabilities, and best practices for Sales Cloud, Service Cloud, Revenue Cloud capabilities.
• Proficient in project management tools like Jira, Confluence, or Smartsheet.
• Exceptional stakeholder management, communication, and executive presentation skills.
• Strong written, verbal and presentation skills—able to communicate technology solutions to non-technical stakeholders by focusing on business outcomes and value.
• Self-starter and strong leader capable of organizing teams to deliver quality and timely solutions to our internal customers.
• Extensive knowledge of IT industry standard service delivery, operations, processes, standards, tools, and capabilities with a focus on applications and project management. 

Preferred 

• Strong preference for PMs with deep technical know-how of Salesforce Technology Stack.
• Ability to work across multiple functions / organizations and build trusted working relationships.
• Ability to learn and follow processes while also identifying opportunities for process improvement.
• Ability to handle conflict and difficult situations 

How We Work (Competencies)

• Instills Trust
• Values Differences
• Focuses on Customers
• Cultivates Innovation
• Action Oriented

The Information Technology organization is transforming to realize our mission: Become a leader in HMH’s digital transformation, and as a strategic partner, innovate and deliver highest value, competitive advantage solutions across all corporate and business functions. Our ambition is to be a digital leader through innovation and develop and deliver leading edge technology such as robotic process automation and artificial intelligence to solve some of HMH’s greatest operational business challenges. Our professionals will have business relevant skills to connect our HMH partners to technologies that propel the businesses to deliver the greatest value for HMH and our customers.

We are building a team of IT professionals with an insatiable appetite to learn, a relentless focus on customer service, a technological curiosity toward future possibilities, and a creativity in solving business challenges with leading technologies. Our team will find ways to work together, create a sense of community where it’s safe to take risks and learn together, develop our careers, and all have an opportunity to work on new technologies. We will work together, learn together and have fun together. As a team, we will lead HMH’s digital transformation.