Sr Salesforce Spec - RCA/CPQ

HMH is a learning technology company committed to delivering connected solutions that engage learners, empower educators and improve student outcomes. As a leading provider of K–12 core curriculum, supplemental and intervention solutions, and professional learning services, HMH partners with educators and school districts to uncover solutions that unlock students’ potential and extend teachers’ capabilities.

HMH serves more than 50 million students and 4 million educators in 150 countries. For more information, visit www.hmhco.com

We are seeking a highly skilled Senior Salesforce Administrator specializing in Revenue Cloud Advanced (RCA) and CPQ (Configure, Price, Quote) to join our growing technical team in India. You will own the architecture, configuration, and maintenance of our Quote-to-Cash (Q2C) lifecycle, serving as the primary bridge between our US-based Sales Operations, Finance, and IT teams. You will be responsible for leading the strategic migration and adoption of Salesforce Revenue Cloud Advanced (RCA). The ideal candidate is a proactive problem solver who thrives in a fast-paced environment, possesses deep technical expertise in complex pricing logic and product bundling, and is collaborative with strong communication skills.

Key Responsibilities

CPQ & Revenue Cloud Configuration

• Design, configure, and maintain complex product bundles, price rules, discount schedules, and approval workflows within Salesforce CPQ and Revenue Cloud Advanced.
• Manage the transition to RCA-native capabilities, including the implementation of Pricing Procedures and dynamic product catalogs.
• Build and optimize "guided selling" logic to help US sales representatives quickly select the right product configurations.
• Ensure accurate generation of quote documents and contracts by maintaining templates and dynamic terms.

System Architecture & Strategy

• Lead the technical strategy for to a core-native Revenue Lifecycle Management (RLM) architecture.
• Collaborate with US-based stakeholders to translate complex business pricing models into scalable technical solutions that minimize technical debt.
• Conduct regular system health checks and performance tuning to ensure the quoting engine remains fast and responsive for global users.
• Design scalable solutions that support multi-currency and multi-geography sales motions.

Data Integrity & Integration Management

• Oversee data flows between Salesforce CPQ/RCA and downstream ERP/Billing systems (e.g., SAP, NetSuite, etc.).
• Perform regular audits of product data, pricing entries, and subscription records to ensure 100% accuracy in financial reporting.
• Troubleshoot and resolve synchronization errors between the quoting engine and the order management system.

User Support & Process Optimization

• Serve as the Tier 3 escalation point for complex quoting issues reported by the US Sales team, ensuring rapid resolution during critical end-of-quarter periods.
• Create detailed technical documentation, process maps, and user guides for new features and system updates.
• Identify bottlenecks in the deal desk and approval process, proposing automation (via Salesforce Flows or RCA standard features) to reduce cycle times.

Qualifications

Required

• Experience: 5+ years of total Salesforce Administration experience, with at least 3+ years dedicated specifically to Salesforce CPQ or Revenue Cloud.
• Certifications: Salesforce Certified Administrator and Salesforce Certified CPQ Specialist are mandatory.
• Technical Skills: Deep proficiency in Salesforce Flows, Advanced Approvals, Object Modeling, and Price Rules. Ability to read/debug basic Apex triggers and logs.
• Communication: Exceptional verbal and written English communication skills are non-negotiable, with the ability to explain complex technical concepts to non-technical US stakeholders.

Preferred

• RCA Knowledge: Hands-on experience or training in Salesforce Revenue Cloud Advanced (RCA) or Revenue Lifecycle Management (RLM) concepts (e.g., Product Catalog Management, Pricing Procedures).
• Development: Ability to write Apex or maintain Lightning Web Components (LWC) for highly custom CPQ requirements.
• Integrations: Experience integrating Salesforce with ERP systems (NetSuite, SAP)
• Additional Certifications: Salesforce Certified Advanced Administrator, Salesforce Billing Specialist, or Revenue Cloud Consultant

The Information Technology organization is transforming to realize our mission: Become a leader in HMH’s digital transformation, and as a strategic partner, innovate and deliver highest value, competitive advantage solutions across all corporate and business functions. Our ambition is to be a digital leader through innovation and develop and deliver leading edge technology such as robotic process automation and artificial intelligence to solve some of HMH’s greatest operational business challenges. Our professionals will have business relevant skills to connect our HMH partners to technologies that propel the businesses to deliver the greatest value for HMH and our customers.

We are building a team of IT professionals with an insatiable appetite to learn, a relentless focus on customer service, a technological curiosity toward future possibilities, and a creativity in solving business challenges with leading technologies. Our team will find ways to work together, create a sense of community where it’s safe to take risks and learn together, develop our careers, and all have an opportunity to work on new technologies. We will work together, learn together and have fun together. As a team, we will lead HMH’s digital transformation.