NWEA® is a division of HMH that supports students and educators through research, assessment solutions, policy and advocacy services, professional learning and school improvement services that fight for equity, drive classroom impact and push for systemic change in our educational communities. For nearly 50 years, NWEA has developed innovative pre-K–12 assessments, including their flagship interim assessment, MAP® Growth™ and their reading fluency and comprehension assessment, MAP® Reading Fluency™. For more information, visit NWEA.org to learn more.

HMH is a learning technology company committed to delivering connected solutions that engage learners, empower educators and improve student outcomes. As a leading provider of K–12 core curriculum, supplemental and intervention solutions, and professional learning services, HMH partners with educators and school districts to uncover solutions that unlock students’ potential and extend teachers’ capabilities. HMH serves more than 50 million students and 4 million educators in 150 countries. For more information, visit www.hmhco.com

Role Summary

The Lead Solution Delivery Consultant leads implementation of the MAP suite of products for contracted state and district programs. This role serves as a liaison among partners and internal teams—including Sales, Program Management, Custom Reports, Software Development, and Technical Support—by translating partner and business needs into actionable requirements.

The role works directly with assigned programs and internal teams on initial and ongoing assessment technical readiness for MAP products. It also provides mentorship, training, and guidance to Solution Delivery Consultants and Solution Delivery Associates.

Primary Responsibilities

MAP Suite Product Readiness and Implementation

• Gather state education agency requirements and create actionable requirements documents.
• Ensure traceability from business needs through delivered solutions.
• Manage requirement changes and communicate them to stakeholders.
• Facilitate system configuration for organizational hierarchies, state user roles, and student roster files.
• Document onboarding workflows with Partner Success.
• Coordinate product training, implementation, lab readiness, technical setup, pre-test planning, post-test review, and technical consulting or support.
• Identify partner needs, issues, and risks with program stakeholders.

Coaching, Training, and Mentorship

• Mentor Solution Delivery Consultants and Associates on solution delivery best practices.
• Onboard and train new hires.
• Provide ongoing team training.
• Partner with the supervisor to identify skill gaps and strengthen team capability.

MAP Suite Product Technical Oversight

• Maintain an in-depth technical understanding of NWEA products and their integration with school environments.
• Coordinate planned outage and unplanned service disruption communications.
• Prepare and present summaries of technical issues, resolutions, and recommendations for future administrations.

MAP Suite Presentations and Training

• Conduct or participate in NWEA product presentations and demonstrations.
• Provide technical guidance for internal and external kickoffs and workshops.
• Develop or review program documentation, reports, presentations, and related deliverables.
  

Partner Success Advancement

• Engage internal and external stakeholders.
• Build networks with key organizational decision-makers.
• Support high-quality customer service for all partners working with the MAP Suite program portfolio.
  

Process Coordination and Implementation

• Support the Senior Director in improving the effectiveness of MAP Suite work processes and products.
• Support process improvement across Delivery & Operations.

Qualifications

Required Competencies

• Customer focus: Builds strong relationships and delivers customer-centered solutions.
• Collaboration: Develops partnerships and works effectively toward shared objectives.
• Trust: Earns confidence through honesty, integrity, and authenticity.
• Results: Consistently achieves outcomes in challenging circumstances.
• Complexity management: Makes sense of complex, high-volume, and sometimes contradictory information.
• Innovation: Creates better ways for the organization to succeed.
  
  

Education and Experience

• Bachelor’s degree or 10 years of relevant experience
• 5–15 years of relevant work experience.

Salary Range: $80,000 - $88,000

HMH is fully committed to Equal Employment Opportunity and to attracting, retaining, developing and promoting the most qualified employees without regard to race, gender, color, religion, sexual orientation, family status, marital status, pregnancy, gender identity, ethnic/national origin, ancestry, age, disability, military status, genetic predisposition, citizenship status, status as a disabled veteran, recently separated veteran, Armed Forces service medal veteran, other covered veteran, or any other characteristic protected by federal, state or local law. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity. We actively participate in E-Verify.